Badcock & More
reviews and complaints

My mother who is 86 yr. badcock refuse to credit her account for something she doesn't want any more. She would like the credit to go to her account instead they are offering her a gift card for $50 which she would be loosing about $40. Or apply it to another electronic product and pay the difference. The policy is a rip-off. She on a fix income and her account isn't delinquent. I have tried and tried to get this resolved. No help. I would like other people hopefully don't let this happen to them are there elderly parents. I hope they read this and do the right thing.

I called and made a claim on my mattress because my house had a roof leak and and mold and mildew I thought my 10 year warranty would cover me getting a new mattress but they said I was denied because I didn't fall into the certain claim criteria what use is the, warranty if I can't make a claim and the mattress is making me sick they came to take pictures of the mattress and now their refusing to replace it because I don't fit into their claim criteria?!

I have an account with Badcock and I felled behind on my payments, because of hours was cut. After the hours was cut, I was unemployed after that. I had the insurance on my Badcock account, so in case this happen I will be ok with payments being paid to my account to keep it updated. I spoke with an representative about 4 months ago, and I'm still getting calls. I explain to the rep that I'm still unemployed and don't know when I will be able to catch up the payments. I'm willing to make a payment, but not for the amount that the monthly payments are for $150.00 a month. I can not afford that payment if I'm not working.

I was having trouble getting the website to submit my payment. After hitting the submit button twice, I decided to call badcock. I spoke to a very nice lady who then transferred me to a department to take my payment. The person named, Ricky, who greeted me wasn't nice at all and talked to me in a pretty stern manner. He read me all of the details about my past due balance of $374, remaining balance and all. He proceeded to ask me how I will be paying today and I said I just want to make a payment of $110 today. He tells me that he cannot take less than the past due balance from me. This is the 2nd or 3rd time I've had to speak to these individuals at Badcock since purchasing my furniture and they are always rude and have terrible customer service! Within the next few days I will be paying my furniture off and I will never purchase anything from this place again.

I'm very upset with the Winter Garden, Florida Badcock location. I've had to return furniture twice due to the agent wanting to make a sale and ordering items that wasn't compatible. Now it's the blame game between the store and the delivery guys! Something needs to be for me the customer being inconvenienced! I've had to drive twice to the store and then had to wait for pickup! This is unprofessional and bad business!

My father worked for Babcock for 15 years. He is now 76 years old and although he is vested, he has been denied his retirement benefits. He still has all of his documentation proving he was a former employer (and the information is seemingly in the Department of Labor system). I am trying to figure out what needs to be done to resolve this issue.

-April Wright

Moved from North Carolina, had furniture over a month now. I was told the headboard piece was on order. Everytime I call I get brushed off, like we got you. I never had a problem with the NC store. But I'm still required to make these monthly payments.
Why not order me a new headboard if they know they can't get this piece in. I loved Badcock up to now.

I bought a bedroom set, I didnt have it 6 months, it started cracking, separating and drawers started sagging. 3 months later a "like" set came in... Ok I guess it will have to work. I just had back surgery and cant lift more than 10 lbs. When buying this furniture I was told that I had to purchase insurance. That should of been a red flag right there. I proceeded anyway because i was told anything financed has to have insurance on it. Well the replacement furniture is coming and the lady told me I needed insurance on it. Which tells me Im getting subpar furniture again. I don't feel like I should have to pay any if these cost, to correct this problem, to make lets say in court terms make even, as if the problem never happened. Im not being treated this way and have to finance at a rediculous rate pay for the old insurance and the new insurance. So Im not only being inconvenienced, Im technically being robbed from my time and money. This is un- reasonable and I would like some kind of resolve to this issue, That is fair! If no resolve can be reached, I will go higher up in the consumers board for fair practices and service., I will contact whomever I need to to make complaints. This is not right and really needs to be corrected. I have emailed the store to notify them of this and I have had No reply back. I see 500 people a day and I will no longer refer customers, until this ussue is taking care of that is fair. I think the insurance on all the pieces needs to be payed by Badcock. Also, I already sent photos in, thats why they are replacing the set. Customer # 642I626138

We bought a table, 4 chairs and bench with storage on january 5th. The wood on top of table began peeling and the entire bottom of the storage bench fell off randomly so I took it to store and they ordered replacements or so they said bc it was forgotten and not ordered un til the next. . I went back the following week I got the new table and bench. Open bench box and the hinges on inside of bench are broken from wood and chipping. Take it all the way back to store to order another. I call on the next Wednesday to see if I can get it and this time they ordered me the table and NOT the bench. Now I have to wait another week to possibly get the bench but who know, it may be damaged again. But I understand the rule of I have to pick it up since I never paid for delivery originally when bought. But I'm mad after this whole crappy back and forth stuff I've been dealing with for 5 or 6 weeks and driving to and from and feel as though we deserve to have this 3rd replacement delivered to us at this point at no cost. The store keeps saying it's not possible and they'll get fired if they do, so someone in the big office needs handle this matter asap.