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1.8 36 Reviews

Backdrop Outlet Complaints Summary

7 Resolved
18 Unresolved
Our verdict: When using services from Backdrop Outlet with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Backdrop Outlet reviews & complaints 36

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Backdrop Outlet Poor Customer Service and No Delivery Updates from Backdrop Outlet

I made an order on February 6th from Backdrop Outlet (backdropoutlet.com). They charged my credit card right away, and I even paid extra for priority mail to make sure I got my package on time since I need it for next week. However, it is now March 1, 2021, and I have not received any updates from them. I tried to contact them by email and phone, but unfortunately, I have had no luck. It is frustrating because I have ordered from them before, and this is the first time this has happened. To make matters worse, I still owe my credit card almost $300. Their customer service is really bad, and I feel like I have received no service at all.

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Backdrop Outlet Mixed Experience with Backdrop Outlet: Shoddy Packaging and Poor Customer Service

I've bought stuff from Backdrop Outlet a few times now, and I gotta say, it's been a bit of a mixed bag. Every time I've ordered, there's been some kind of issue with my stuff. The backdrops themselves are okay, I guess, but the packaging is pretty shoddy. Last time I ordered, I got four drops that had these weird white blotches on them where the ink didn't take. And one of them had these red lines running through it like the printer was running out of ink or something. I mean, come on, guys, you can't send stuff out like that!

So I've been trying to get in touch with them for like two weeks now, and they just won't respond. It's super frustrating. And to top it all off, they don't even have a customer service number you can call. Like, seriously? How are you supposed to get anything done if you can't even talk to a real person?

Overall, I'm not super impressed with Backdrop Outlet. The backdrops themselves are fine, I guess, but the customer service is seriously lacking. If you're thinking about ordering from them, just be prepared for some potential issues and don't expect to get any help if something goes wrong.

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11:14 pm EDT
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Backdrop Outlet Unfulfilled Orders

On April 2, 2023 Order number 461904& 461905 I ordered some backgrounds on disc and also a Green diamond cloth green screen 10×20 and also a combo 10x20 white back and blavk back with stan d and I have only received the digital disc background downloads and it's now May 26, 2023 and I still have not seen or even been contacted by Backdrop Oulet and I would like to just get a refund and will take my business else where. All that I have receiving from backdrop

Outlet is that I have a credit for an amount that all they are trying to do is get me to buy more when they haven't even fulfilled my other orders yet. I will definitely not be ordering else from this company and I will only give them a 1 star review. I tried calling there customer service and there numbers don't even work. I just want a refund and really thought that it was a good company but I it's been over a month and they still can't fulfill my order pretty bad.

Desired outcome: I would like a refund for my unfulfilled part of the order

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7:40 pm EST

Backdrop Outlet Order Placement #461348 DSC120

I placed an order for a Painted Scenics Digital Backdrops - Which was to be an actual Disc but they sent me a Download that did not or does not work. I have sent multiple emails in reference to all this and I have not been able to receive not one reply back - but the message I get after sending these emails to their website regarding my order "Thank you for contacting us we will get back to you as soon as possible." Well it's been three days now - three emails and no response back. I have also tried to call finding out all their phones for their website have all been disconnected. Their physical site phone in San Diego and their Toll Free number as well. Order was placed on February 27th 2023.

Desired outcome: Correct and Complete my Order. If they cannot comply then I want my Full Credit back including my store credit used to place my order @ $72.00 USD.

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7:32 pm EST
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Backdrop Outlet canvas prints

Used a gift certificate my daughter bought me for chrismtas to purchase some canvas prints (plus a little cash). Waited a month only to be told that they didn't have the canvas in stock. I asked for a refund and have been getting the runaround ever since. Customer service says they requested it from accounting, and accounting doesn't respond to emails. Customer service says they can't do anything.

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4:13 pm EDT

Backdrop Outlet ad product on website, no longer available, no response from company until called

Online I ordered a seven inch light barndoor. Two weeks has passed and no word from Backdrop until I called, they don't have it. Was Backdrop going to contact me? From the complains I'm reading this is there norm. Sad products look great online, customer service is not functioning. I will contact my credit card company and cancel the charge. I will not do business with Backdrop again and unsubscribe from their website.

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10:45 am EDT

Backdrop Outlet two orders, neither of which fulfilled

I placed an order in late July. I received an order confirmation. Then, I received no products. Nothing. Crickets. I go to their web site to call them and find no number published. Hmmm. Thankfully I found the number on Yelp. Once I actually got them on the phone to ask about the order, they magically sprung into action (more than two weeks after the order) and shipped SOME of the products. Part of the order. The rest was "back ordered" they said.

Part of the order I did receive was four floor drops. Two identical drops, printed twice. NOT what I ordered. I had ordered four different floor drops. To their credit, they shipped out replacements for the two missing pieces, and gave me a mailing label to return the duplicates. That's the only reason they're getting 2 stars instead of 1.

They claimed the back ordered items were delivered to my front door, which was incorrect. When I emailed customer service, they said "They were delivered, you'll have to have the post office track it." In other words, "not our problem". Well, the SHIPPER has to initiate traces, not the recipient. Idiot. And, when I called them to let them know the tracking information they provided was the tracking information for a different part of the order entirely, the person on the phone confirmed that those products had not, in fact, shipped, but were back ordered.

(sigh)

So, despite their incompetency, I ordered five vinyl floor drops for me to use in the studio, thinking those would be easy enough for them to print and ship. That was 18 days ago. When I asked for updates on that shipping time via email, once again, I receive no answer. It was only when I threatened to challenge the charge if I didn't hear from them that they even bothered to email me back to tell me the items from the July order are still on back order. And no information was provided on the floor drop order from 18 days ago.

I emailed them this morning and told them to just cancel the second order entirely. I also told them to refund me the back ordered product cost as well. I'm confident I'll have to do a charge back with my credit card before I even warrant their attention. This has been a frustrating experience to say the least. There's a reason there are so many bad reviews about this company. I tell you, the hassle is not worth any price savings over a more reputable company.

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Update by Michael Chadwick Photography
Sep 11, 2019 11:40 am EDT

UPDATE: Upon seeing the above review, their customer service representative called me. Apparently they are very much understaffed as ownership has decided that reducing customer service staff is the answer to saving money. Obviously this is not doing their company any favors. That said, they did work quickly to try and provide me with a satisfactory outcome. We agreed to cancel the backordered items, and they upgraded the size of the floor drops in exchange for the value of those outstanding items. The replacement drops were shipped promptly and received with no additional problems. While I am not going to do any more business with Backdrop Outlet, I can at least say they're trying.

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3:36 pm EST

Backdrop Outlet non-delivery of purchase, and will not provide refund

8.5 weeks and my purchase has not been delivered, and the company creates excuses why they will not refund my money. Each time I have called there have been nothing but excuses as to why my money will not be refunded.

This is a company that I refuse to do business with, or will I provide any recommendations for in the future.

It is my opinion that consumers seek another business for your products.

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Update by Jeffrey Campbell
Feb 28, 2018 3:37 pm EST

30 mins on the phone today trying to get my refund only to be hung up on by a woman named Wendy.

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2:01 pm EDT

Backdrop Outlet Customer service or lack of

On May 11, 2016 I placed my first and only order with Backdrop Outlet.com for one single 6'x8' backdrop and a backdrop/floor combo size 3'x4'.
May 18 I sent an email to the company inquiring about the order as the status still showed "partial" fulfillment and in their shipping section it states most orders ship next business day. I got a response from Amy explaining all items go through a printing process and some take longer than others. It was the combo items that were waiting to come out of production. Their website is lacking information and this would be good to be included in that section so that customers know there is actually a difference.
May 19 I received shipping notification of the single backdrop and I received it within a week. It was in a cardboard tube just over 6 feet long and had some weight to it.
May 31 I sent another email asking again what's taking so long as I still had not received notification that the combo shipped. The same day, Amy replied with an apology for the inconvenience but my combo had been lost in transit and she's put in a rush order for another one and will have it out to me by the following Friday.
June 7 I emailed Amy yet again saying I still have not received shipping notification and asked for a refund on the shipping cost as this service was unacceptable.
June 8 I received a reply from Amy saying she has personally placed my combo with shipping and it would go out that day. She says and I quote from the email "there is absolutely no way for me to refund the shipping expense however I have made sure that you will not be charged anything extra. Since this is an international order sometimes due to the bulk of the items additional shipping is required. In your case I have made sure no additional charges will apply."
June 15 I emailed her again asking for shipping information so that I can get actual confirmation that the combo had shipped and where it may be. I did not receive a response.
June 20 I emailed again saying 2nd time asking, can I get shipping information, again no response.
June 21 a delivery man was on my doorstep with a much smaller box about 3 feet long and very lightweight but he wasn't just asking for a signature, he was asking for another $20 in taxes and fees per the label on the box. I pulled the email up on my phone to show him there are to be no additional charges but he can't do anything about it so I call up Amy immediately and ask what's going on, this is what your email said so why the additional fees? She puts me on hold and comes back with an apology that she made sure there would be no more charges from '"the company" but have nothing to do with border fees. I summed up her email and made it clear that is not what was said and I would not be paying any more costs as this was an awful process all together for an item I should have received over a month ago. She tells me some orders have fees due to weight and size which I already know and understand but ask her how does the first delivery of a 6 foot box that takes 2 hands to hold not have any additional fees and this smaller, 3 foot box the delivery man was able to hold with 5 fingers does? This is not an acceptable answer. The delivery man got tired of waiting so he left with the parcel as I was not paying and I now have to go to the store myself and pick it up after tomorrow.
With Amy still on the phone, she offers me a gift card but my answer was no, she could call up the post office and pay the additional fee I was told I would not have as this whole thing was an unacceptable process. I told her she can refund my original shipping cost and then I can go pick up my order and pay the $20 but she tells me she has to discuss this with her manager and of course that person is not in today so she tells me she will get back to me tomorrow.
June 22 I received an email from Amy saying and her manager was conveniently not in today as well but was spoken with by phone and the manager had requested I send in a copy of the receipt for the extra charges, that would be forwarded and she would get back to me with the manager's response. That day I sent the receipt.
June 27 I sent another email to Amy asking for an answer and asking for the manager to contact me. She replied saying she has forwarded my information to the manger, will check in with her again today and tell her I would like to speak with her ASAP.
June 30 I emailed Amy AGAIN asking for the phone number to reach her manager directly. It's unacceptable to be waiting this long to hear back.
June 30 I received an email from a Wendy an in the email signature it says "customer service manager". She says and I quote "I will be going over your issue with my manager tomorrow morning and will contact you as soon as I speak with her".
I reply, I've been told this many times by Amy for over a week and am tired of getting the run around and wanted the manager to contact ME directly. This is the absolute worst service I have ever encountered. Wendy then called me later in the day to tell me she would be processing a refund to my credit card the following morning (July 1st) for the additional charge.
Today, July 6 I receive an email from Backdrop Outlet saying "your backdrop outlet gift card is ready" and it is for the exact amount of the additional charge to be used in their store at checkout. UNBELIEVABLE! I then sent another email to Wendy saying excuse me, but a gift card is not what was agreed upon, but a full refund for the additional charge, call me ASAP. I also left a voicemail for her stating this is completely unacceptable and demanded the refund she told me I would get on my credit card. This store will never get another dime from me, including by use of a useless gift card I did not agree to.
Still waiting for any response.
Needless to say, as nice as the finished product is, it is most definitely not worth the headache of this disgustingly poor customer service and I'll take my business elsewhere.

Today, I posted a review online and got a phone call faster than any other response. It was to tell me to take the review down and that I would not get a refund if I don't. She tells me, why would I give you a refund if you're going to keep a bad review up? Maybe because it's the right thing to do and people need to know what kind of company this is. My response? write more reviews on as many sites as possible so that people find it and stay away

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Pauline Godwin
, US
Apr 20, 2017 3:02 am EDT

I have had similar problems with this company Paid £100 in delivery when told free delivery The backdrop was stained have sent photos no response don't buy fron this company

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Backdrop Outlet Undelivered Products

I ordered $566 worth of photo backdrops, wind machine and plexiglass mirror. I received the plexiglass, but was told the other items were delayed a couple weeks. I was fine with this as it was at Christmas and no problem. First week of January I called and was told 10 days... OK... End of January, called and it would be 10 more days... hmmm... February called in and it was going to be the middle of March. They have already charged my credit card for the $566 even though only the $49 plexiglass shipped. I call in to cancel the order and fine.. cancelled. Well, today, I receive one of the backdrops (the expensive one) and am told they already shipped two others (LIE!) and that they were only going to refund a small amount of my original order. So, they ship me things after the order is cancelled (and I am told it is going to be March before receiving) and now they won't refund all my money. NEVER DO BUSINESS WITH THESE GUYS!. It is a total rip-off.

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Backdrop Outlet customer service

all they have to do is call back. finally at the 4th try l got a human. no body ever called me back the 3 other times l left a message. the product l ordered at a show was sold out-ok, will get more in 2 weeks-ok. l see the same sales rep at the next show, he tell me the product is in. l still dont have. it's 2 weeks after the due date. no=w they tell me it will be another 2 weeks. my shooting season will be over by the time they arrive.

and fyi. when they ''spray'' paint their muslin scenes they dont unfold the ''folds'' causing a line of ''no paint'' hello. l mentioned to them to please water spray ''relax'' the fresh muslin to release the folds. theu guy looked at me like l was from another planet. maybe thats why they have bad customer service, the are from another world.

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richspix
Chicago, US
Jul 07, 2010 5:14 pm EDT

Backdrop Outlet is our go-to source for...everything. The prices are great and the customer service has been up to par.

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wnielson
Chicago, US
Mar 26, 2010 1:10 pm EDT

I've never had a problem with the lovely folks at Backdrop Outlet. My muslin have been very affordable, on time and painted throughout. I'm done wasting thousands at Denny.

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Backdrop Outlet Non Delevery of Product

I placed an order on 9/23/09 for a backdrop set costing $1865.75 plus shipping of $130.00. The amount was chared to my credit card immediately. The set was never delivered. After many (over 20) phone calls later it was agreed that they would refund the amount I paid. This agreement was confirmed in an e-mail on 1/22/2017 from Jason, Customer Service. As of today plus an additional 4 phone calls I still have not received my credit.

I have caught this company's representatives in repeated lies regarding the matter. I just want my refund!

Evidently, from information I have obtained from the internet this is common practice for this company. Also, they previously operated under another name and was forced to change due to such a bad reputation and many other prolbems.

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Tickedofftexan
Houston, US
Mar 08, 2012 3:54 am EST

Bought a prop at imaging USA 2017 was told 6 weeks delivery. Never got it, never got a call or an email about backorder status. Called and was told I would have march 6, 2017...never arrived. I never got any corespondent from them about issue. Called again, extremely rude customer service. Asked for manager and got the run around about will call me back. Asked for owner they refuse to tells his name other than "Jay" I asked for a return call. Never got one. Now I'm told they don't have the product and won't for month. Making it a 4 month wait if it actually ever arrives. Funny how they had no issue charging my card and taking my money!

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Backdrop Outlet Unfulfilled Order

I ordered at the end of October 2009, Backdrop Outlet's Five Piece Baby Poser Combo Set. Only after my order did I discover from the company that they had this item on backorder. I was surprised by this because most reputable internet companies clearly list when items are not in stock, and not the other way around. I was promised by e-mail and through instant messaging that this item would be in stock and shipped to me within a week. After said time had passed by and I didn't recieve anything, of course I contacted them back by e-mail and online messaging. They informed me that this item still did not come from their supplier but would for sure the following week. Due to being busy with personal matters I let a few weeks go by, and still nothing was delivered. I contacted them again and once again I got the same excuses about how they have not received the items I ordered and how they would send them out within two weeks, when they would supposedly get them. By the second week of December I received a shipment with only two of the five pieces from the Five Piece Baby Poser. Unsatisfied, I contacted this company again but I received an irritatingly indifferent attitude concerning my problem. I was always promised that once it arrives that they will send it. As of today, February 16th, 2010, I have still not received the last three pieces. Since then, I have found out that this company has a very bad reputation from the Better Business Bureau and I myself have asked the BBB for their assistance. Currently, I have tried to contact the company for at least a partial refund but so far I have not heard back from this company. So far my case has not been resolved and I am doubtful it will be resolved to my satisfaction.

I recommend anyone considering on buying from this company to consider otherwise. You will NOT receive your goods on time, if you will get them at all. Most likely you will be ripped off of your money. It is my opinion from my experience that this company actively deceives unsuspecting customers by falsly making their offered products appear to be in stock, when they are not, and attempts to steal customer's money by not providing what is ordered. There representatives confirm this with their indifferent attitudes to any and all contact, and flies in the face of good solid customer relations. If you order from Backdrop Outlet, you will be sorry, like me.

Thomas Bell

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Backdrop Outlet Poor service

I ordered a backdrop a week ago for a shoot I need to do for the holidays. When I placed my order, there was no indication the product was backordered, nor was I notified that the product was backordered once the order was placed.

I am trying to work with them to resolve the matter, and a year or so ago, I had to cancel an order with them because of issues just like this. These guys are really bad at what they do and I'd highly recommend looking elsewhere for your photography needs.

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mimmie86
, US
Apr 18, 2012 9:03 am EDT

Took SIX WEEKS to receive backdrop and was lied to about availability. Seems like I shouldn't complain since many customers never received their product. Backdrop Outlet is an irresponsible company with terrible customer service.

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Marilyn Parr
Wayne, US
Dec 15, 2014 7:53 am EST

I ordered two pair of very expensive socks on November 28th and cannot reach anyone by phone to find out when I can expect my order. These were supposed to be Christmas presents for my two grandsons. Every time I call, I get a recording they are closed. The charge has been posted to my American Express bill in the amount of $54.00 including shipping.

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Feldpausch Photography
, US
Feb 10, 2010 6:07 am EST

Didn't delivery all my products. Made many promises. Not honoring a refund of payment request.

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Disgruntled to say the least
Apple Valley, US
Mar 16, 2011 8:52 pm EDT
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I ordered and 3 weeks later product never showed. It showed it was in stock and later I track the status and it mysteriously changes to "Out of stock, no shipment available". I emailed them 10 times and called everyday for a week and they pass the phone around, or dont answer and do not return calls. I then disputed it with my bank and got my money back, and then a month later the company pulled the funds a 2nd time from my bank, they provided false shipping documents to show it arrived when it hadn't. (It was supposed to be 2 seperate packages as well.) It is now 3 months later, I have no product, and have lost $214.00

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hoffsta
Eugene, US
Dec 03, 2010 1:40 am EST
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They did this to me with two Diamond Cloth backdrops. I was able to order with no indication that any items were backordered, my card was charged, and I waited. Eventually a package came and it had only the white one. I needed the black one for a shoot the next week. The invoice showed that my card had been refunded the price of the second backdrop but it sure would have been nice if they'd let me know at any point that I wouldn't be receiving the full order in a timely fashion. It ended up costing me the paying gig because I had no black as the client had requested. I still have not received the black. Backdrop Outlet could have easily avoided this situation by: A) Informing me of the back-ordered status at the time of purchase, or B) Informing me when they shipped half the order that the other half was not included. This is just basic stuff for online retailers! I contacted customer service and they totally blew off my complaint, replying with "thank you for your patience." What jerks!

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Danziger
Sapulpa, US
Nov 12, 2010 2:09 pm EST
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They are awesome. I placed an order for a a $600 plus Platinum Cloth backdrop just two weeks before I needed it. Order status said it was backordered. I called them (yes used the phone rather than just rely on computer) and they explained these backdrops are made to order because they are basically printed on demand and delivered to their warehouse. They explained the time frame for them receiving it and arranged next day shipping for me. I got my backdrop a day earlier than I needed it. Customer service was amazing and they also allowed me to take advantage of two discounts totaling 30 percent on this purchase. I've ordered their diamond cloth backdrops too and received them same week with no problems. I am a photographer in Oklahoma. Danziger Photography. Quality of products is better than anticipated.

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Will stop the madness
Melrose Park, US
Nov 10, 2010 4:47 pm EST

Yes same thing happened to me with Back Drop Outlet. Im out of over 700 dollars and six months later have not received my order. They never contacted me to tell me it was backordered. I contacted them by phone, or email and was told and still am being told lies. I'm surprised they don't have a class action against them because they have just taken alot of peoples money and ran. I will be filing some major complaints in Cali and for sure getting my money back and some. If you are dealing with their lies right now and they are telling you the product is back ordered and it was expensive-they are probably lying. They will send you their cheaper products in stock but thats about it. I don't even believe they have the products they say they do online. Its a scam. Run from Back Drop Outlet.

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AHOFER
, US
Mar 16, 2010 10:56 am EDT

I placed my first and last order with BackDrop Outlet on January 2nd. I ordered several muslins and a stand with various other items...I called 4 weeks after placing my order and they told me that 1 of the items was on backorder. When I initially ordered NONE of them were on backorder. I have since received the backordered item and am still waiting on EVERYTHING else! I was told that the stuff did not ship because it was sitting in customs because of the Chinese New Year and couldn't be released fro 1 month! WHATEVER! So I had to have the stand by March 15th...they assured me 2 weeks prior that it would be to them and they would ship it on the 12th priority and I would have it...well today is the 16th and when I called them they told me that the muslins were still being processed...I said I realize that they take 4-6 weeks to custom make BUT that was Jan 2nd that I ordered them and I STILL don't have them...THEN the stand they told me today that they do not have the one that I ordered BUT I could take a smaller one at a discounted price and they would ship it today! I CANCELED my ENTIRE order and I will be watching my charges...They wanted me off the phone and didn't argue...I wasn't done expressing my frustration to them and they all but hung up on me! I WILL NEVER do business with them again...oh they told me they would credit my account with a gift certificate for my next purchase...I told them to KEEP IT because I would NEVER do business with them again! And to top it off the certificate was for $15! WOOPIE...after I spent over a $1000 with them that is all they were going to give me before I canceled the order!

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Feldpausch Photography
, US
Feb 10, 2010 6:16 am EST

I ordered in October of 2009 and I'm still waiting for things. I was promised Christmas delivery, and I only got some of the products. I had a shoot in January and it was critical that I had a particular product. I NEVER got it! This had been a very expensive purchase for me. By the way, Larry is the head of customer service and Paul Rodomski is the general manger.

I've contacted the Better Business Bureau in Ca. and am checking into some type of legal recourse.

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ivebeenrippedoff
Billings, US
Feb 08, 2010 6:03 pm EST

I ordered two items on January 6th. One of the items was sent but it was a mistint. I called and they said that they would ship a replacement the same day and that the other part of my order was out of stock. Funny but when I ordered and paid for these items their website said "in stock."

Anyway I waited a week and still nothing. I called; they said both items were now backordered and would be shipped in two weeks. So I waited two weeks and now I'm being told I have to wait until the 19th and the items may be available then but no guarantee.

When I told them they were being fraudulent and I was going to report them to the state attorney general's office all talking was done. The man I was speaking with instantly said that he would issue credit for one of the items and send a return shipping via ups for the one that was sent but mis-tinted. Even when I said that I didn't want a refund I wanted my products he refused to say anymore.

Bottom line; horrible company to do business with. I'm not sure how they stay in business. Their customer service reps are rude and evasive and not at all interested in providing customer satisfaction. They take your money for products they don't even stock. It should be illegal. Stay away from them and be aware they also sell on eBay under a slightly different name.

I've also composed a strongly worded letter that I'm sending to the president of the company!

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Backdrop Outlet No refund - no item

I ordered a backdrop stand from this website and after 3 weeks (although the website said it was in stock) it still had not arrived. I called and asked for them to cancel the stand as I needed one soon for a photoshoot. To this day (11/18/09) I have not received a credit reimbursement and the order was placed/canceled in July! Also, a holiday baby poser has never been received. DO NOT ORDER FROM THEM, although the people on the telephone were polite - their service has been awful.

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Kathy H
Albany, US
Apr 18, 2010 5:37 pm EDT
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I ordered a roller system from Backdrop outlet in December and it's the middle of April now and I they still haven't sent the system. They told me they order from overseas and I'm next on the list, the last promise was they'd send it April 9. I haven't heard a word from them. They won't talk refund at all and they've already charged my credit card over $700.00 for the system and they did that the day after I ordered it in December.
I don't know where to go from here with them.
Be careful if you order from them.

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5:14 pm EST
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Backdrop Outlet Bad service

Watch out for this scam of a company. They leave "In Stock" on the website so you order it and then when you call to check because it hasn't arrive three weeks later they say two weeks. Then you call back again and they say two weeks. They tell you 25 were mis-tagged or mis counted and they apologize. Then they say depending on the import delays it may be longer. They won't refund your shipping and if they decide to refund your shipping they say they have to cancel you order completely and you have to order again. Putting you even farther back on the list. If you get customer service on the phone watch out they're very touchy. You can't get irritated or they hang up on you. No price or deal is worth this. DO NOT USE THIS COMPANY.

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lajoiek
Presque Isle, US
Feb 13, 2012 2:38 am EST

Maybe all of you who seem to have so many problems with the company should contact the Better Business Bureau and report this company so it can be shut down for fraudulant information and customer service. You should be promptly reimbursed the money you've spent and they should be sued for sending false documents to banks.
Stealing customers money out of there accounts is not something any reputable business should be doing.

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Disgruntled to say the least
Apple Valley, US
Mar 16, 2011 8:51 pm EDT
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I ordered and 3 weeks later product never showed. It showed it was in stock and later I track the status and it mysteriously changes to "Out of stock, no shipment available". I emailed them 10 times and called everyday for a week and they pass the phone around, or dont answer and do not return calls. I then disputed it with my bank and got my money back, and then a month later the company pulled the funds a 2nd time from my bank, they provided false shipping documents to show it arrived when it hadn't. (It was supposed to be 2 seperate packages as well.) It is now 3 months later, I have no product, and have lost $214.00

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M farmer
Long Beach, US
Apr 01, 2010 2:24 pm EDT
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Like wise They are a shady company. Im to the point that i will be driving to there store front, with my friend from the bbb and take care of my problem.

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AHOFER
, US
Mar 16, 2010 11:05 am EDT

I have had the same experience as you Lori...DO NOT DO BUSINESS WITH THEM!

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LoriLind
, US
Feb 24, 2010 3:26 pm EST

I placed an order on 9/23/09 for a backdrop set costing $1865.75 plus shipping of $130.00. The amount was chared to my credit card immediately. The set was never delivered. After many (over 20) phone calls later it was agreed that they would refund the amount I paid. This agreement was confirmed in an e-mail on 1/22/2010 from Jason, Customer Service. As of today plus an additional 4 phone calls I still have not received my credit.

I have caught this company's representatives in repeated lies regarding the matter. I just want my refund!

Evidently, from information I have obtained from the internet this is common practice for this company. Also, they previously operated under another name and was forced to change due to such a bad reputation and many other prolbems.

Backdrop Outlet Customer Reviews Overview

Backdrop Outlet is a popular online store that offers a wide range of photography backdrops, props, and accessories. The company has received numerous positive reviews from customers who have praised the quality of their products, fast shipping, and excellent customer service.

One of the most significant advantages of shopping at Backdrop Outlet is the vast selection of backdrops available. Customers can choose from a variety of materials, including muslin, vinyl, and canvas, as well as different sizes and designs. The backdrops are also reasonably priced, making them accessible to photographers of all levels.

Customers have also praised the quality of the products, with many stating that the backdrops are durable and long-lasting. The company also offers a range of props and accessories, including lighting equipment, posing stools, and photography tents.

Shipping is another area where Backdrop Outlet excels. Customers have reported receiving their orders quickly and efficiently, with many receiving their products within a few days of placing their order. The company also offers free shipping on orders over a certain amount, making it an even more attractive option for photographers on a budget.

Finally, customer service is another area where Backdrop Outlet has received high marks. The company has a dedicated customer service team that is available to answer any questions or concerns that customers may have. They are also responsive to customer feedback and have made changes to their products and services based on customer suggestions.

Overall, Backdrop Outlet is a reliable and trustworthy online store that offers high-quality photography backdrops, props, and accessories at reasonable prices. With a vast selection of products, fast shipping, and excellent customer service, it is an excellent choice for photographers of all levels.
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