Backdrop Outlet
reviews and complaints

Backdrop Outlet is our go-to source for...everything. The prices are great and the customer service has been up to par.

I've never had a problem with the lovely folks at Backdrop Outlet. My muslin have been very affordable, on time and painted throughout. I'm done wasting thousands at Denny.

Bought a prop at imaging USA 2017 was told 6 weeks delivery. Never got it, never got a call or an email about backorder status. Called and was told I would have march 6, 2017...never arrived. I never got any corespondent from them about issue. Called again, extremely rude customer service. Asked for manager and got the run around about will call me back. Asked for owner they refuse to tells his name other than "Jay" I asked for a return call. Never got one. Now I'm told they don't have the product and won't for month. Making it a 4 month wait if it actually ever arrives. Funny how they had no issue charging my card and taking my money!

Took SIX WEEKS to receive backdrop and was lied to about availability. Seems like I shouldn't complain since many customers never received their product. Backdrop Outlet is an irresponsible company with terrible customer service.

I ordered two pair of very expensive socks on November 28th and cannot reach anyone by phone to find out when I can expect my order. These were supposed to be Christmas presents for my two grandsons. Every time I call, I get a recording they are closed. The charge has been posted to my American Express bill in the amount of $54.00 including shipping.

Didn't delivery all my products. Made many promises. Not honoring a refund of payment request.

I ordered and 3 weeks later product never showed. It showed it was in stock and later I track the status and it mysteriously changes to "Out of stock, no shipment available". I emailed them 10 times and called everyday for a week and they pass the phone around, or dont answer and do not return calls. I then disputed it with my bank and got my money back, and then a month later the company pulled the funds a 2nd time from my bank, they provided false shipping documents to show it arrived when it hadn't. (It was supposed to be 2 seperate packages as well.) It is now 3 months later, I have no product, and have lost $214.00

They did this to me with two Diamond Cloth backdrops. I was able to order with no indication that any items were backordered, my card was charged, and I waited. Eventually a package came and it had only the white one. I needed the black one for a shoot the next week. The invoice showed that my card had been refunded the price of the second backdrop but it sure would have been nice if they'd let me know at any point that I wouldn't be receiving the full order in a timely fashion. It ended up costing me the paying gig because I had no black as the client had requested. I still have not received the black. Backdrop Outlet could have easily avoided this situation by: A) Informing me of the back-ordered status at the time of purchase, or B) Informing me when they shipped half the order that the other half was not included. This is just basic stuff for online retailers! I contacted customer service and they totally blew off my complaint, replying with "thank you for your patience." What jerks!

They are awesome. I placed an order for a a $600 plus Platinum Cloth backdrop just two weeks before I needed it. Order status said it was backordered. I called them (yes used the phone rather than just rely on computer) and they explained these backdrops are made to order because they are basically printed on demand and delivered to their warehouse. They explained the time frame for them receiving it and arranged next day shipping for me. I got my backdrop a day earlier than I needed it. Customer service was amazing and they also allowed me to take advantage of two discounts totaling 30 percent on this purchase. I've ordered their diamond cloth backdrops too and received them same week with no problems. I am a photographer in Oklahoma. Danziger Photography. Quality of products is better than anticipated.

Yes same thing happened to me with Back Drop Outlet. Im out of over 700 dollars and six months later have not received my order. They never contacted me to tell me it was backordered. I contacted them by phone, or email and was told and still am being told lies. I'm surprised they don't have a class action against them because they have just taken alot of peoples money and ran. I will be filing some major complaints in Cali and for sure getting my money back and some. If you are dealing with their lies right now and they are telling you the product is back ordered and it was expensive-they are probably lying. They will send you their cheaper products in stock but thats about it. I don't even believe they have the products they say they do online. Its a scam. Run from Back Drop Outlet.

I placed my first and last order with BackDrop Outlet on January 2nd. I ordered several muslins and a stand with various other items...I called 4 weeks after placing my order and they told me that 1 of the items was on backorder. When I initially ordered NONE of them were on backorder. I have since received the backordered item and am still waiting on EVERYTHING else! I was told that the stuff did not ship because it was sitting in customs because of the Chinese New Year and couldn't be released fro 1 month! WHATEVER! So I had to have the stand by March 15th...they assured me 2 weeks prior that it would be to them and they would ship it on the 12th priority and I would have it...well today is the 16th and when I called them they told me that the muslins were still being processed...I said I realize that they take 4-6 weeks to custom make BUT that was Jan 2nd that I ordered them and I STILL don't have them...THEN the stand they told me today that they do not have the one that I ordered BUT I could take a smaller one at a discounted price and they would ship it today! I CANCELED my ENTIRE order and I will be watching my charges...They wanted me off the phone and didn't argue...I wasn't done expressing my frustration to them and they all but hung up on me! I WILL NEVER do business with them again...oh they told me they would credit my account with a gift certificate for my next purchase...I told them to KEEP IT because I would NEVER do business with them again! And to top it off the certificate was for $15! WOOPIE...after I spent over a $1000 with them that is all they were going to give me before I canceled the order!

I ordered in October of 2009 and I'm still waiting for things. I was promised Christmas delivery, and I only got some of the products. I had a shoot in January and it was critical that I had a particular product. I NEVER got it! This had been a very expensive purchase for me. By the way, Larry is the head of customer service and Paul Rodomski is the general manger.

I've contacted the Better Business Bureau in Ca. and am checking into some type of legal recourse.

I ordered two items on January 6th. One of the items was sent but it was a mistint. I called and they said that they would ship a replacement the same day and that the other part of my order was out of stock. Funny but when I ordered and paid for these items their website said "in stock."

Anyway I waited a week and still nothing. I called; they said both items were now backordered and would be shipped in two weeks. So I waited two weeks and now I'm being told I have to wait until the 19th and the items may be available then but no guarantee.

When I told them they were being fraudulent and I was going to report them to the state attorney general's office all talking was done. The man I was speaking with instantly said that he would issue credit for one of the items and send a return shipping via ups for the one that was sent but mis-tinted. Even when I said that I didn't want a refund I wanted my products he refused to say anymore.

Bottom line; horrible company to do business with. I'm not sure how they stay in business. Their customer service reps are rude and evasive and not at all interested in providing customer satisfaction. They take your money for products they don't even stock. It should be illegal. Stay away from them and be aware they also sell on eBay under a slightly different name.

I've also composed a strongly worded letter that I'm sending to the president of the company!

I ordered a roller system from Backdrop outlet in December and it's the middle of April now and I they still haven't sent the system. They told me they order from overseas and I'm next on the list, the last promise was they'd send it April 9. I haven't heard a word from them. They won't talk refund at all and they've already charged my credit card over $700.00 for the system and they did that the day after I ordered it in December.
I don't know where to go from here with them.
Be careful if you order from them.

Maybe all of you who seem to have so many problems with the company should contact the Better Business Bureau and report this company so it can be shut down for fraudulant information and customer service. You should be promptly reimbursed the money you've spent and they should be sued for sending false documents to banks.
Stealing customers money out of there accounts is not something any reputable business should be doing.

I ordered and 3 weeks later product never showed. It showed it was in stock and later I track the status and it mysteriously changes to "Out of stock, no shipment available". I emailed them 10 times and called everyday for a week and they pass the phone around, or dont answer and do not return calls. I then disputed it with my bank and got my money back, and then a month later the company pulled the funds a 2nd time from my bank, they provided false shipping documents to show it arrived when it hadn't. (It was supposed to be 2 seperate packages as well.) It is now 3 months later, I have no product, and have lost $214.00

Like wise They are a shady company. Im to the point that i will be driving to there store front, with my friend from the bbb and take care of my problem.

I have had the same experience as you Lori...DO NOT DO BUSINESS WITH THEM!

I placed an order on 9/23/09 for a backdrop set costing $1865.75 plus shipping of $130.00. The amount was chared to my credit card immediately. The set was never delivered. After many (over 20) phone calls later it was agreed that they would refund the amount I paid. This agreement was confirmed in an e-mail on 1/22/2010 from Jason, Customer Service. As of today plus an additional 4 phone calls I still have not received my credit.

I have caught this company's representatives in repeated lies regarding the matter. I just want my refund!

Evidently, from information I have obtained from the internet this is common practice for this company. Also, they previously operated under another name and was forced to change due to such a bad reputation and many other prolbems.