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Babies "R" Us
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2.9 33 Reviews

Babies "R" Us Complaints Summary

16 Resolved
17 Unresolved
Our verdict: Dealing with Babies "R" Us, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Babies "R" Us reviews & complaints 33

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Newest Babies "R" Us reviews & complaints

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7:30 pm EST

Babies "R" Us customer service

All I wanted to know is if one of the employees on the floor names Asia could see if soemthing was in the back for me and I get a rude comment saying no we all know there wouldn't be any in the back and keeps on going and using fowl language. It made me whole experience at this babies r us horrible and will not be returning nor recommending it to anyone if this is the kind of employees aloud in children stores.

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pobarjenkins
Minneapolis, US
Nov 10, 2017 3:16 am EST
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Did you ask to speak with her supervisor while you were there because of the profanity?

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5:03 pm EDT

Babies "R" Us Heidi Klum baby bed

I ordered a baby bed for my son & daughter-in-law through babies r us layaway. I was told I would need to pick it up the day I paid it off. So I waited until my son had the room ready & went to make final payment & pick it up. I was told at that time the crib was not in stock & hadn't even been ordered. It would take an additional one to two weeks before we would get it. I was also told I would be contacted when it arrived.
Nearly two weeks later, we still hadn't heard anything from babies r us so my son went to check on it. He was told at that time it still hadn't been ordered and they assumed we had already picked it up.
For future reference you may want to consider other possibilities when ordering furniture for your newborns. I'm finding this company very unreliable. The staff at the meridian, Idaho location do not seem to communicate with each other very well.

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11:00 am EDT
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Babies "R" Us Sent wrong item

I ordered a mobile that was on my nieces baby registry with Babies R Us. They sent a small box of wall decals. I chatted online with one of their reps. He said a mobile would be sent and my niece could keep the decal since it was their screw up. Well then I get an email with a shipping label to send the decal back! So, I call. This rep tells me, the return was denied because they didnt have the expiration date of my card I used. And I still have to send the decal back in order to get the Mobile I ordered! What a pain and I get a whole whopping $5.00 for my inconvenience. Plus, my mother ordered a lamp on the same registry and it came in Broke! Beware do not order anything from this place. They screw up and incovenience you for their screw up or damaged items!

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5:06 pm EDT
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Babies "R" Us Rude staff!!!!

Today I went into Babies R Us with my son and my mom and I could not believe how rude the staff was. I have to say I come to this store often and the staff are never welcoming. They always seem to be irritated and distasteful in all ways. I love the Babies R Us store products so that is why I keep coming back. At check out I had many different items and coupons I had to go with them. I came to the check out with a smile and set my coupons in the counter the staff member automatically said woah we don't take expired coupons in a very rude tone like she was shocked I had a few coupons. As I frantically went thru my coupons with her stating at me not willing to help at all to make the process faster I got rid of all the expired coupons but I still had a few coupons that were good. This was confusing to me because a week prior I used an expired coupon and the staff member had no problem putting it in. Anyways I have to explain each coupon to her for what items it is for because she didn't want to look thru all my stuff. My reason for this complaint is I am a young mom trying to provide for my son and use a few coupons to save an extra buck. Please get a nicer more educated willing staff so that as a mother I can go in a store and not have to have grief from your staff while I have a baby in my arms. Babies R Us is one of my favorite stores for clothing and necessities store for my son. Please make it welcoming with a nicer staff.
Sincerely.
Shelby

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JessRain
, US
Aug 16, 2011 11:05 pm EDT

The receipt states to go this website: http:/babiesrus.com/brusurvey. However, when I go to this page, it redirects me to the catalog page. :(

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Sharfay
Greenfield, US
Mar 17, 2012 5:30 pm EDT

I dont have a complaint about this store. The employees were very helpful. My family doesnt have the opportunity to shop there often and when we do it is always an enjoyable experience! I wanted to fill out the survey but this is where the website brought me...hope its the right area.

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teresa farias
West Jordan, US
Jan 27, 2013 3:15 pm EST

me guta BABIES RUS

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teresa farias
West Jordan, US
Jan 27, 2013 3:13 pm EST

1/27/13 me gusta mucho como me atiendio la cajera nicole

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Roger and Lisa Auman
Little Rock, US
Sep 09, 2012 10:17 am EDT

At the store in Little Rock, AR, the manager was super nice and VERY helpful. As new grandparents, we were lost in BabiesRUs and couldn't find what we were looking for, the manager, Darrell Williams, was very helpful and courteous. My husband and I were very pleased and will shop there again.

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Izabella
Las Vegas, US
Jun 23, 2012 9:52 pm EDT

but not all the time it can be hard.

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Izabella
Las Vegas, US
Jun 23, 2012 9:49 pm EDT

babiesrus has excellent service

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JACKIELEPRE
East Northport, US
Feb 13, 2012 2:19 am EST

lets get to the survey

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Patricia Lepre
, US
Feb 13, 2012 2:12 am EST

THIS ISNT EASY

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Patricia Lepre
, US
Feb 13, 2012 2:12 am EST

I TRIED TO ENTER SURVEY 3 TIMES, HAVING PROBLEM, WHATS THE DEAL...

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1:48 pm EST
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Babies "R" Us $500 dollar survey

After what started off to be horrible shopping experience at babies R Us, I was help by a knowledgeable associate. Damon provided me with great customer service and after cashing out, he told me to fill out a survey that would give me the chance to win $500. The website provided on the receipt was incorrect and after determination to get a chance to win $500 I went to toys r us survey where I filled out that survey. Been that the store are under the same management I figure it will work. Try it guys and good luck.

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linda weber
Flushing, US
Jun 12, 2013 9:44 am EDT

I went to BabiesRus on 6/11/13. The girl helping me was wonderful ! When it was time to check out, the wait was another story. The return in front of me, and two people behind. The guy checking us out didn't call for help, only after he needed someone's number for the return ! How sad after 8-10 minutes, as they were buying other things. Then the girl took us in line. Your prices were great on some items that I needed. I was very happy for that. Thank you, Linda Weber

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Sherita Williams
Chester, US
Feb 13, 2013 12:14 am EST

I went to the Springfield store and was assisted by a great employee Debbie. She was so polite and eager to help. Her customer service was great! She told us about the survey, hope we have some luck! Thanks Babies R Us for your impeccable service! Thanks to Debbie for your outstanding service!

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4:28 pm EST
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Babies "R" Us Slow service.

Every time I come in this store there is NEVER anyone working a register. You have to check out at guest services and battle to pay for items with the customers who have returns. I have been in line today for 15 minutes already, when there were only two customers in front of me with two people working the Guest Services counter. Completely not worth the trouble, purchase your items at any other store...unless you have an extra 30 minutes to stand in line at checkout!

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Why The Long Faces
Why The Long Faces
, US
Jan 17, 2013 1:09 am EST

If you are too good to wait in line do everyone a favor and shop ONLINE.

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10:53 am EDT
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Babies "R" Us Horrible service and rude!

I currently have a baby registry with Babies R US and am expecting my first child in 11 weeks. I am extremely upset by the customer service I received from the BRU store and UPS when delivering an item. A shower guest ordered a dresser off my registry and had arranged for it to be delivered to my apartment. When I registered for these items, I was told they would be delivered to my apartment to the location I wished. I had called UPS and arranged with Kristin and Scott to have the dresser delivered between 11-1 on Tuesday September 18. The shipment did not arrive until 2pm and when it did, was told that they could only leave the dresser downstairs and NOT assist in bringing the piece upstairs to the apartment. As you can imagine, this created quite a problem as the piece weighs almost 200 lbs. With 11 weeks to go before my child arrives, worrying about the delivery of her nursery items and how to maneuver them should be the last thing on mind. Additionally, when someone has been generous enough to spend hundreds and hundreds of dollars on a gift for me, this should not be the way the transaction is handled. I am appalled and disgusted with the BRU company and its customer service. I will most likely buy the matching crib from them because I have no choice but after that will remove my registry and never shop with them again. This is extremely disappointing as this is supposed to one of the greatest times of my life and I am wasting my time writing about Babies R US.

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Dizzy86
Minneapolis, US
Oct 01, 2012 10:26 pm EDT

I work as a Furniture Consultant at Babies R Us. Shipping furniture is always a delicate process metaphorically and physically. So much can go wrong and honestly, it happens way too often which is why I recommend not to pay extra for delivery. You shouldn't blame Babies R Us for anything but the customer service. Babies R Us uses 3rd party shippers so we kind of have our hands tied when delivery and/or assembly are requested.

Here is what I would have done for you if you ordered from my store. I would write down item numbers for you to keep for future use on purchases of the crib and other parts of the set. If you request delivery I would jump in and recommend renting a u-haul because it starts out at 65 dollars for shipment... this also includes people opening and throwing out the boxes and useless packaging. I myself haven't seen them do any of this but I have supervised them loading cribs onto a truck for delivery. One worker left a crib standing up to go do something. Cribs come in a long rectangular box, about 8 inches thick but long and wide so it can stand on its own but hardly at all. The crib that this idiot left to stand went from standing to flat on the ground. I ran out and said if that crib has been damaged I am going to get in touch with your manager.

Unfortunately some things are just simply out of our control and that may seem like bad customer service but it is frustrating for us too. I hate not being able to track and keep notice of my furniture unless it is picked up personally in the store. If you have any questions about Babies R Us please feel free to message or email me and I will answer anything you ask, on my own time.

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2:41 pm EST
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Babies "R" Us Survey

the register receipt says for a chance to win $500 to visit www.babiesrus.com/brusurvey for complete rules and a chance to win. However when I enter that website it directs me to only shop and no portal to enter in the survey.

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Blue hair
Brunswick, US
May 05, 2013 3:12 pm EDT
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Not only can you not find the website this is what happened to me. I already had a Babies R Us rewards card, I asked the cashier what the rewards were she said "oh, you get dollars off coupons etc". Never have I received a thing. Then I go home to register on line with the card I had, and after spending thousands of dollars, my card number didn't even come up. I registered as a new user and can't even use the money I spent yesterday to apply as reward money. Do you know how to do business or is it just a game?

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Luisa Perez
San Jose, US
Jan 22, 2013 1:43 am EST

Is my first time to purchase to babies R US! to my first grandson and I try to survey many time but is impossible :-(
Luisa Perez

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Symbryt
Chicago, US
Dec 12, 2012 5:12 pm EST

I tried to go to the Babies R Us survey also and just the website to shop just what I would call a FRAUD ! They should cease false information on their on the receipt

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Elizabeth Love
Salida, US
Nov 21, 2012 6:31 pm EST
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I'm about to be a mommy for the first time (: Babies R US has been a great store so far with everything i need for my baby Marina:) .. I also did my registry at babies R US it was SWEET! & LOT'S of FUN! I enjoyed it! I can't wait to do more shopping at babies R US ! :D

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ROXANNA PADILLA
San Pedro, US
Oct 29, 2012 8:47 pm EDT
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babies r us in Torrance is AMAZING!..especially SHELDON @ Torrance babies r us went out of his way to provide great customer service.. he was professional and courtous, he went out of his way to help me. This is my first grandbaby and i am going to be shooping at Torrance BAbies r us becasue i feel that they have not only the best customer service but also great deals.. Ray the manager was also very warm and helpful.. thanks again Sheldon and Ray.., ,

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Gloria Perdisatt
Ft Pierce, US
Oct 29, 2012 12:49 pm EDT

Ever y one at the store were very helpful and I found everything I wanted.

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Roger and Lisa Auman
Little Rock, US
Sep 09, 2012 10:16 am EDT

At the store in Little Rock, AR, the manager was super nice and VERY helpful. As new grandparents, we were lost in BabiesRUs and couldn't find what we were looking for, the manager, Darrell Williams, was very helpful and courteous. My husband and I were very pleased and will shop there again.

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Wilma Monroe
Knoxville, US
Sep 03, 2012 2:13 pm EDT

I gave the clerk a 20% coupon off instead he put an $8.00 coupon. I would have saved around $2.00 more off. By the time I go back to Babies r Us it would cost me that in gas. Also you can not even register for the $500. I do not know why this keeps on going to this website. Also, The item I was referring to earlier was $45.99 and the receipt gave me $8.00. I did give him 2 coupons, butb told him I might need to run 2 different times. I will check items from now on or not go back. Wilma Monroe

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Sammy Sampson
Chesapeake, US
Jul 31, 2012 11:51 am EDT
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Website does not allow stated entry for either survey or a chance to win 500.00. Not only is this store misleading, but when I opened a lay-a-way they told me that there was a 5.00 service fee that I would not get back. OK, no problem. However, after you pay 20% down and initiate the lay-a-way, they print out the terms and conditions and give them to you. You have already laid the merchandise away. Now, later, if and when you try and cancel the lay-a-way, you find that there is a 10.00 cancellation fee, written on the 16th line down in the terms (that you don't get a copy of until you have already committed to the lay-a-way) Crappy disingenuous arrangements and I will never shop there again.

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tpukhovitskaya
, US
Jul 26, 2012 5:16 pm EDT

I didn't find any sales clerk in the store to help me but Cashier at the registry was very nice

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9:49 pm EST
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Babies "R" Us Fraudulent return policy for gift registry

I registered at Babies R Us for the arrival of my first child. During registration I asked quite a few questions and in particular the return / exchange policy for gift items. The manager reassured me that they would take any back that was on my registry whether I had the receipt or not. The associate and the manager also encouraged us to register for more items and to return items afterwards with no problem.
My baby has arrived and I went to return / exchange items and after $56 of products was informed I reached the limit of returns / exchanges. As you can see Babies R Us fraudulently advised on their registry policy just to get us to have our friends and family spend money at their stores.
When asking the associate that was helping me with the return / exchanges what the policy is, she didn't know and then asked the assistant manager. The assistant manager didn't know the policy either but the "computer" has said that I can't return / exchange anything else as I've reached the limit. The assistant manager said I would need to call corporate to discuss. I contacted corporate and the associate on the phone (Rissa) also didn't know the registry return policy.
Babies R Us is deceiving and fraudulent on their policy. I would NOT recommend any parents to be registering with Babies R Us.

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12:00 am EDT
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Babies "R" Us Over-charged sales tax

I bought some stuff in a local babies r us store in July, 2011. The receipt shows a tax rate at 7.75% but they actually collected 9.5% for tax. They never gave me a reasonable explanation on this issue. Every time I wrote them emails regarding this, a different customer service person will reply me after at least 3-4 days with a different story. None of those stories make any sense. It’s just $2 difference for me but thinking of their annual sales revenue. I am curious how much they had over-charged even this was not happening everyday?

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Babies "R" Us Service

Service is horrible at this store. My daughter is almost 2 and I have had so many issues with this store that I started shopping elsewhere when she was about 1. I went there again today for something I wanted to get quickly and had all my coupons. Well ... it has only gotten worse. The Manager Stacy actually yelled at her employee in front of me for trying to honor a question/coupon that I had. And this company is definitely not about customers or repeat customers .. and now even about employees. This nice woman was apologizing to me as her boss was saying "she doesn't know what she is doing". I am in customer service and I have to say .. I hope companies like this end up closing. We don't need them in this market place.

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Babies "R" Us Customer Service-Cashier

Was in this store on 02/21/2011 to purchase some items from a baby gift registry, first the gift registry machine was out of paper, no employee bothered to fill it up with paper, instead they just watched as me and others tried to print the forms to go and make out purchases, then went to try and find these items, and several of the items were listed on Aisles, but, when I went to those aisles, those items were moved and no one changed them on the gift registry forms. So, you had to walk around and around to try and find everything. Last as I was at the register paying for my items, the cashier who was in a big hurry and rang up the first items, scan my rewards card, I proceeded to slide my card and pay, she then scan the next big item, never bothered to scan my rewards card, so here I am paying for the big item and get no reward points for it because she is in abig hurry. When I questioned her about it, she told me that I would either have to go over to the other counter, return that item, re-ring it back up and include the rewards card or just go home and call the 800 number on the back of the card! There is no 800 number on the back... So, now I have made this purchase and received no points or credit for it just because this cashier was in such a big hurry... If my daughter-in-law had been registred at any other store, I would have gone there to buy these items...That store lacks alot of customer service and frankly don't care...

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Joseph garris
Kinston, US
Feb 23, 2011 9:07 pm EST
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My daughter in law is pregnant two and a half months, if we go to a babies r us we will be forwarned.thankyou we live on the east coast

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Babies "R" Us SURVEY TO WIN $500

Went to store today. When handed receipt clerk told me about 5 question survey online that gave you a chance to win $500. When I went to address... said no longer valid. Store 6446. Why would they waste printing on receipts and customers time for a contest that does not exist.

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Grabiela S. Lopez
Spring, US
May 15, 2013 2:20 pm EDT

Went on the internet to register for $500 win, no success at all finding site. Store #9547 Great baby clothes, so so prices, good service...exicted my granddaughter is havimg her first baby. a baby girl, young, still going to college, babies father college graduate/with granddaughter, saving to buy first home. Good, loving young couple, whole family 100% exicted. Me great-grandmother young, 57 years. Wish I could afford to buy all they need for their first baby they deserve it. Good, hard working,
reliant, responsiable, church going young couple, always doing the right things, right all the time, never complains about anything...Really great couple, the kind all parents wish they had.
My great-granddaughter will be truly blessed to have these parents by her side.

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Christine Startz
, US
Mar 12, 2013 9:47 pm EDT
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They cater to babies but yet it's way overpriced and would choose target prices over them. Half their products are constantly being discontinued. Half the time there coupons are useless because you are unable to use them towards half the products you purchase and the "Rewards" card I had a question about and had to be directed to "Toys r us" you have your name on it you should have some knowledge.Seems like there is always an inconvenience.

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hbwhitey
Hayward, US
Mar 05, 2013 11:30 pm EST
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Store 6431
Access code [protected]
My name is Heather & Shervin employee #1519730 was very helpful & i gv her 100% in customer service

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Maria3179
Tonawanda, US
Jan 01, 2013 4:14 pm EST
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same thing happened to me! and the customer service was appalling. I tried to fill out survey and couldn't even access it...and it was the same day! terrible company! terrible service! first pregnancy and regret registering there

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Donna M.Manning
Surprise, US
Sep 05, 2012 1:05 pm EDT

Can not locate any online survey that will take my receipt.So might as well for get it, just remember what goes around comes around sad that companies cannot be honest. Thank You Sadly, Phx. Az.

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dizdizbru
Ahsahka, US
Aug 20, 2012 9:22 pm EDT

There is a time limit from the date of the code or date of purchase in which you have to fill out the survey or it expires.

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valeria de souza
Everett, US
Aug 12, 2012 11:19 am EDT

FOR A CHANCE TO WIN $500.STORE 6443.ACCESS CODE [protected].PLEASE HELP! I NEED HELP ! MY DAUGHTER PREGNANT.THANK YOU. I LOVE BABIESRUS...

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Nana-jo
Peabody, US
Aug 08, 2012 8:59 pm EDT
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I could desperately use the$500 win survey with Babies R Us Having a problem finding or unable to register for a survey. Store6384 Peabody MA . Access code [protected]. Please Help ! I would very much like to be that winner. Tried my best for the survey but looks like I am not the only one that can't get survey.

I am asking that you Honor Survey to Win $500 with Babies R Us and send me my winnings.

Thank You
Sincerely
Joanne Rosato
27 Newbury Street, Lot 26, Peabody, MA 01960
[protected]

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Magic Jewell
, US
Jul 06, 2012 4:58 pm EDT

I also got a receipt with info, "For a chance to win $500!" Also no website to be found, Bummer. Also had trouble with gift registry at store, and big trouble trying to redeem coupon. Now I'm really bummed out!

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lisaAperez
Stafford, US
Mar 21, 2011 2:30 pm EDT
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went into store 9544, and had to do an exchange on a gift. Customer service girl was new and kinda slow, she called for backup then Lety the store manager came over to help. Lety was very helpful to her and us waiting in line. She acknowledged we were standing there waiting and said we will be with you shortly. Then I felt better cause I was getting inpatient. Overall the visit was friendly, greeting was done and approach was given. But it was Lety who came to the rescue. Thanks you!

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Babies "R" Us Customer Service

I made a purchase from Babies R Us on Saturday, March 27, 2010 with a credit card and later discovered I had a couple of gift certificates at home. Not a week had even gone by when I went back to the store on Friday, April 02, 2010 to have the payment transferred over to the gift cards.

Upon reaching the Customer Service desk at Babies R Us, I presented the receipt and explained my situation to their associate. The customer service representative took the receipt and one of the gift cards and began processing the transaction. She scanned the gift card, informed me there was a $3.00 credit and said that she would return an item on the receipt. At which point I notified her that I had another gift card in my possession in the amount of $50.00; then all of a sudden the transaction could no longer be processed, stating that I would need to have the actual items in the store.

Now for a store whose clientele consists of not only expectant mothers but parents with young children, which if you happen to be one can understand the inconvenience of preparing a child for an outing. So in addition to carrying a baby and all his necessities in a heavy diaper bag Babies R Us expects a customer to bring back product --- product which I intend to keep, in order to do a paper transaction.

When I asked to speak to a manager I was told by management that it was store policy and they needed to have the items in the store to scan. When I asked what the difference was if we grabbed the same items off their floor shelves, I was told it could not be done.

After an aggravating experience I contacted Babies R Us Corporate Office, in the hopes that someone understood the meaning of “customer service”, and after being put on hold for 10 minutes I was told someone would be in contact with me. It took four days for someone to call me back, only to be told it was their store policy and nothing could be done. Four days for their Corporate Office to realize what their company policies were and do nothing. Suffice it to say I would not choose to shop here again.

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Tmb1976
Lakeside, US
Jul 09, 2013 2:30 pm EDT

Missed the 45 day return policy by 5 days. Baby ping monitor was purchased to watch my little one from work when I switched from working days to nights. First time I attempted was told I needed different software. Husband tried with new software during the day and he had no luck with this "new" technology. We figured we could still use as regular monitor at home but kept having connection issues where I would go to sleep and it was on next to me but I would wake up to a upset baby and the monitor displaying a connection error. Tried returning in store was told because it was purchased on line had to return on line. After holiday weekend I called online and was told 30th was the last I could return. 5 days late. Today I called back because someone from corporate was suppose to return my call but haven't heard anything 3 days later and was told it could take 3-5 days to get a call back number and was told to contact manufacture to get another monitor. Baby ping product doesn't work with att uverse connection so how is getting another one going to solve anything? Guest service had no response other than siting the fact that I should have bought a warranty. Ask to speak with a supervisor or be given a corporate number was told they were it.ask if they had a CEO and what was the name and she stated they didn't have a CEO. Finally got a supervisor on the line and he stated he would give me a 20% credit as a curtious. I could care less about a 20% credit I wanted a monitor that I could use to hear my baby cry whole she is sleeping and after spending $200 on supposedly the best one. I simply wanted one that works regardless of the type of Internet service I have. Which by the way att uverse is non dsl it is high def and fast. This should not be a problem it should be better. I will no longer purchase from babies r is or toys r us. I will go to Costco or kohls ... Both are closer to means furthermore I would recommend investors to not purchase stock in this company that lacks customer service as well as common sense. I was not asking for a return I even stated I wanted to exchange item. No longer a place where a kid can be a kid

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anynomous2010
Westland, US
May 10, 2012 11:37 am EDT

I don't understand how people are angry at how the system works if that's the store policy how can you be angry at a manager or cashier we don't make the rules we are just hired to follow them and further more buy buy baby I hear is going out of business so good luck with that. If the computer does not hold a transaction after 90 days there is nothing we as cashiers and managers can do about that.

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Dr. Dionne Colbert
Douglasville, US
Apr 27, 2010 11:51 am EDT

Obviously, with their poor customer service they are having financial issues! Just think, they welcome you in the minute you know you are pregnant but will not accept a return after 90 days...something is wrong with this picture! I vote for more Buy Buy Baby stores.

Dr. Dionne Colbert
Douglasville, GA

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Babies "R" Us Terrible customer service

I purchased a toy chest for my 11 month old niece for Christmas. When we began assembling the toy chest we found that the hardware that was included was for a different toy chest. It has been a month now and my niece still does not have her toy chest. While everyone including the department manager is sorry, no one can tell us when the hardware or a replacement toy chest will arrive. The first sales consultant didn't order the parts as indicated - - we were told this was unfortunate. Then we were told it should arrive any day (this was 2 weeks ago), but (again unfortunate) they can't truly track the delivery status. UPDATE: As of 1/18/09 we are now being asked to return the toy chest - - not sure when parts or new toy chest will arrive. In the meantime, I have 4 baby showers in January & February and will definitely never spend another penney at these stores. So in addition to the $85 return on the toy chest - - Babies R Us lost an additional $400-$500 in sales just in the first 2 months of this year alone. This all could have been avoided by offering some level of good customer sevice. Apparently the economic times have not impacted the level of courtesy or customer service from Babies R Us employees. My rating is please improve - - because "too late" is not an option.

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Disgrutal Customer
Seminole, US
Apr 29, 2012 7:12 am EDT

I was in the Babies R Us location in Clearwater, Fl (#6456) at 12:35 on April 29. While checking out, instead of making friendly conversation, the cashier was complaining about her scanner not working. When she asked for my rewards card, I informed her that I didn't have it with me but asked her to look it up. She proceeded to look up my name, phone number and email and couldn't find my rewards number. So Danielle, the cashier, proceeded to tell me, "we'll I can only assume that you don't have a rewards card!" This made me feel like she was calling me a lier. I didn't appreciate her comment, her tone of voice and her overall demeanor after I told her I didn't appreciate the way she was speaking to me.

While standing there, already upset, I overheard the supervisor reprimand another associate in front of another customer about leaving her register to help another guest. So for the second time this trip, after spending over $300.00, I felt like my business was not appreciated and your employees may need additional customer service training.

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Babies "R" Us Rude and uninformed sales people

I was a little surprised today by the rude behavior of a sales woman at the Schaumburg, IL Babies' R Us location when asked to print out a baby registry. She responded by ignoring me completely, and instead, instructed her coworker to deal with me as though I was somehow out of line by having the audacity to make such a request of her. Meanwhile, she sat under a huge sign that read BABY REGISTRY. With registry in hand, I set out to locate the items I wanted to purchase (mission nearly impossible at this particular location, as the store is unorganized and its sales people completely unfamiliar with the inventory) I spent most of the time being sent from one end of the store to the other just to find out from yet another sales person that the item was not in stock. This may not seem like a hassle to some, but it's quite an inconvenience when you are 7 1/2 months pregnant with your 17 month old in tow. I left the store empty handed vowing to never return again and from this day forward do all my baby shopping at Buy Buy Baby!

Luiza Malloy

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ToriDC
Eagle Mountain, US
Jan 16, 2011 8:22 am EST

wow you are super intelagant and i hope you got your rocks off by being an [censor] to somebody that just experienced something totally unnecessary. hope you get hit by a bus idiot.

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Seattle Rob
Lake Stevens, US
Apr 09, 2010 5:25 pm EDT
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dimmylimpstick: maybe you should join the circus where you belong. Have a nice day, loser.

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Babies "R" Us Return Policy and Poor Management

Be careful if buying items from BRU, particularly if items are gifts. If the items purchased were not on the person's registy, or if the items were on the registry but you failed to inform clerk at time of checkout of the person's registry number, the items cannot be returned without a gift receipt or the original receipt EVEN if the item(s) in original package if price of item exceeds $15. My daughter went to return some items that she received duplicates, some that were not on her registry, and of course, she did not have original receipts or gift receipts. She learned of this "makes no sense" policy. The clerk assisting her was very customer friendly, but the manager on duty was a jerk! I for one will no longer shop at a BRU or any of it's affiliates.

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The Retail Action Project
, US
Jun 26, 2012 11:43 am EDT

Babies R Us has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at info@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org

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Barte8
, US
Dec 10, 2009 6:12 am EST

I purchased a gift card for my friend's baby before Xmas 2017. When my friend tried to use it he was told it had already been used by someone online. Several weeks have gone by, dozens of phone calls & emails & I still have not been help. They promised they would call me back & never did. I finally stopped my credit card payment & filed a complaint with the Better Business Bureau. I am not used to being treated so shabbily. Obviously I won't be doing any future business with Babies R Us / Toys R Us.

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l6g
Levittown, US
Jul 15, 2011 10:48 pm EDT

I have a one year old.. The first store I walked into before he was born was babies R us in east hanover NJ. Right there began the experience of the worst customer service I have ever been through at any store. This is no exaggeration. From the managers to the people at the counter, even asking for help to navigate the store for the first time was torture.. I have stopped shopping there now that my son is over one and I can go elsewhere for his things now. The attitude and unapproachibility and the unwillingness to help stand out at every store i have been to.. Including Garden City NY and Massapequa Ny. I tried the latter one after I was treated so rudely and inappropriately by the Manager there at Garden City back in March 2017.. It is just a horrendous shopping experience.. I dont like to remark this way about anyone or anything usually.. This has just tested my ability to remain tolerable about it.. I have no plans to ever shop at Babies R US ever again.. due to this, , I would rather pay more and shop at Buy Buy Baby where there is a remarkable difference in the way the staff treat their customers and help to make the shopping experience enjoyable.
TERRIBLE CUSTOMER SERVICE AT BABIES R US.. I dont want to spend my money somewhere where the people treat you like dirt..

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patel123
, US
Dec 20, 2011 7:22 am EST

I went in store for diapers and toys to purchase. I show her that there is one deal going in store if you purchase $75 or more u will get $10 gift card. I bought $89 things and i had coupon to redeem. I ask her she says that if i use coupon then i want give you $10 as gift card then i explain her everythings and she said let me cancel your order and somebody else will assist you. I said look my baby is hungry and crying a lot please do it little fast. She turn her head and left the place immediately and didn't answer me.
Unfortunately i had to left the toys and rest of the stuff because of my baby crying i just bought a box of diapers and left the place. I think sue is not belong to babies r us store she suppose to work in some adult store. If she doesnt know that the Babies R Us store is for kids to make happy and calm then just leave that store and do job at some where else?

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Ian
, US
Dec 15, 2008 8:06 am EST

Babies R Us has a new return policy they put into action in August 2017. Over the years I've purchased several items from them in store and spent thousands. In the past I had never had a problem with any return. However, now they have a new return policy which they have neglected to inform their customers of and, as such, I am not able to return one of my items I purchased since it's just past their new 90 day return policy. I phoned the company's corporate headquarters earlier in the week and have yet to hear back from them.

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Seattle Rob
Lake Stevens, US
Apr 09, 2010 4:03 pm EDT
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I took my daughter and newborn granddaughter to the Lynnwood, WA Babies R Us recently to treat them both to a little shopping spree. When I arrived, it was as though we were unwelcome terrorists: customers not only glared at us as though we were criminals (and we dress nicely, are clean and are quiet), some of them audibly mocked us. If that was not a shock enough, after feeling rather unwelcome, we proceeded to checkout and the clerk who served us was detached, scornful and dismissive. We left the store, my daughter's eyes brimming with tears. I will never, ever set foot in another Babies R Us or Toys R Us store again or visit their websites. This experience was wholly inexcusable.

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jackie
,
Oct 31, 2008 8:33 am EDT

I just want to say that I have never dealt with a store online that has worse customer service policies.

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notahappycampare
Concord, US
Oct 20, 2009 12:35 am EDT

I went into babies r us concord nc on 10/15/2017. I decied to purchase a car seat. I took it up front to purchase it and the price came up 50$ more than the tag on shelf was advertising. I asked to speak to a manager and this is when it went own hill. Shane the "store manager" treated me very poorly. he accuse me of swapping tags. I believe he treated me this way because i am an African american male. He told another manager to escort me out of the store. I am sooooo upset on the way i was treated over the stores mistake. I can not understand why they would not honor a tag that was above the product...

I will never shop at a Babies R US again...

Valerie
Valerie
, US
Aug 19, 2008 6:05 am EDT

Don't waste your time at this job, I promise you, you will regret it. Sure I know the job markets hard, and its rare to find a job now a days, only take this job unless you have to! And if you do make sure you only work there for four maybe six months tops other wise you'll go insane. First of all when I started they attempted to start me off at 7 an hour and the minimum wage now is 7.02$ an hour or so I hear. I talked them up to 7.50 an hour, and every thing was alright for the first couple months there. Originally the managers there were awesome. However at the start of 2017 there were some changes with the management. People were fired from an already short handed store, hours were cut and I only had 18-20 hours to begin with. For about four to five months I probably on average received 10 hours a week at 7.50$... the check wasn't worth the paper it was on just about. When raises came they said that every one had received a '3%' cut.. however this was not true. People who were good at sales and talking poor people into buying crap they didn't really need received the highest raises. For my hard efforts at selling worthless warranties, and extra products I received packs of gum and candy bars! (just what you need right). Needless to say I was not rewarded for my hard work, and my efforts went un-noticed either that or no one cared. The new store manager (Ryan) they have their has a nice little mouth on him. Asked him for help once and he walked away muttering swear words. I also heard he has temper tantrums and once threw his clip board and swore even more for not making sales that day. One of the other managers (Ken) really made me angry when he made a remark about my appearance... I don't understand how that guys a manger, he simply does not think before he speaks. The only good thing about the job is the a few of the supervisors their the only decent people in that whole dang store! Not to mention if OSHA came in there they'd poop a brick. Because people would carry up to 70+lbs on their head like their from a third world country off very narrow, old, and un-stable ladders from a fairly high self. That store its self actually had the highest amount of workers comp. for Babie R Us store. So obviously no one cares about the employee's to much.

Now my raise was thirty cents... thats right oh lord don't let the almost 700 million dollar R US company go bankrupt for giving me a thirty cent raise and ten hours a week! The management there isn't personable at all, there was no human resources for the last couple months I worked there and piratically no one cared about the employees.

So if thats the kind of people you want to work for, mangers who could care less about employee's safety, and rides them to sell products and warranties no one needs to get some gum! Oh boy! This jobs for you!

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Lisa Oguin
,
Dec 21, 2007 12:00 am EST

I went into Babies 'R Us several months ago and purchased some items for my new grandson. He grew faster than anticipated and my daughter informed me that the items I bought for him would be too small, so I went back to the Citadel location in Colorado Springs, CO to return them. I only had the gift receipt because it had been several months, but it was within the 90 days indicated on the back of the receipt. When going into the store the customer service representative (Ha! that terminology is a joke!) went to process the transaction. To make a long story short, one of the items has originally been misticketed, so they refused to give me a refund on that item, saying it was not on the receipt and then they refused to give me a refund, saying that it was a gift receipt, so they could only give me a merchandise credit. When I made the purchase and they gave me the gift receipt, no one ever told me that you could not get a refund with a gift receipt and it is not stated anywhere in the return policy. The return policy is on the back of the gift receipt and nowhere does it say that a refund can only be done with the original receipt. The two ladies that helped were in no way helpful; they were resistant about the return from the beginning. The only time I have ever made a purchase at Babies 'R Us is the time when I made this purchase. I purchased 6 items at that time and I assure you that I will NEVER shop at Babies R Us again. Other people had told me about the abysmal service they received at Babies R Us, but I guess I had to experience it to believe them.

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Babies "R" Us Unbelievable return policies

The return policy at babies r us is unbelievable. If you register there you have to make sure to ask all your guests to provide gift reciepts incase you get doubles, but how tacky is that? I myself find it rude it's like saying "Just incase I don't like it" They will not return exchange or give you a merchendise credit w/o a reciept. And they claim they can look it up if it was purchased through the registry but half the time the cashiers don't do it right or for whatever reason it doesn't go through so there is no way for them to look the purchase up. Completely unsatisfied. Will NEVER shop there again.

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andbran
arl, US
Aug 14, 2009 8:40 pm EDT

with shoplifting and fraudelant returns on the rise companies have to protect themselves. i always include a gift reciect with each gift. that way returning it for any reason is not a problem

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Babies "R" Us Reurn policy

My husband and I registered at Babies R Us. We recieved a stroller system for a gift however it was a different color than what we had registered for. We tried to EXCHANGE this (unopened) for the same exact stroller system but in a different color. We were told that they had to give us a gift card for $254.00 (what our families purchased the stroller for). The problem is that the stroller at retail is $300.00. Which meant that we needed to fork over another $50.00 for the same EXACT stroller. The Associate and Manager told us that they could not authorize the difference and that if we wanted that SAME stroller we would need to pay for it. I have never heard of a store that would not allow a customer to exchange an unused item for a different size/color with penalties. This policy is a blatnant ripe off of consumers!

The second issue we had was returning items. The system Babies R Us uses is obviously not up to date. When we tried to return dublicate items we were told that none of the items were purchased through Babies R Us (regardless that there were items that were exclusive to Babies R Us). Furthermore, the Associate told us that they could not take back anything purchased online.

Aside from the rude customer service and obvious lack of training, the return policy for Babies R Us is a complete ripe off. I deleted my remaining baby registry and will never shop there again! Furthermore, I have told everyone I come into contact my experience. With internet access so accessible and better customer service from competitors (i.e. Buy Buy Baby, Baby Supermart, and Closics), why would I want the hassle from Babies R Us.

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Michael Pata
,
Nov 08, 2007 12:00 am EST

I gift was purchased for me online. When I tried to return the gift at a store they told me that I could only return the product online and they could not help me. (Everybody was extremely rude, but that is a different issue) First I believe this is poor service because it is the same company and should accommodate their customers. Finally I said fine and tried to return the product online the next day. What I was told was the worst return policy I have ever heard. They said if I wanted to return the product the money would be given back to the person that gave me the gift. First it is embarrassing enough to tell the person I returned your gift, but then I would have to ask them for the money because I returned their gift. THIS IS RIDICULOUS. The policy makes no sense for the customer on so many levels, but if I did return the item and I went back to the person that purchased it for me to get the money I would certainly not spend it at Babies R Us. This policy hurts the company as well. I have filed a complaint with the company and it is not resolved I will NEVER shop there again and I will tell everybody to never shop there. I will also pursue the issue with every agency.

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MobyS
, US
Oct 16, 2011 8:33 pm EDT

FYI - Closics has NO return policy. And they scam and lie to their customers about delivery times. Just search soemt of the other review websites like Yelp for details.

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KellyD123
Poland, US
Jul 20, 2009 5:11 am EDT

We had a very similar experience with the stroller. My husband's aunt ordered our stroller system from the registry, however becuase she lives out of town, did so online and had it shipped to us. She ordered the correct stroller and the order form has the correct stroller on it, however someone at the shipping department sent us the wrong one. I immediately called the store who told me that because it was purchased from the internet, they are unable to exchange it...even though they carry both the stroller we were given and the stroller we registered for, in the store! When I called customer service to file a complaint, a woman named Anita told me that the company refuses to change their policies, even though many people have complained, and that they would rather lose business over fixing their horrible policy. That same day we opened our furniture, again the right products were ORDERED, however they delivered the wrong color. Now we are stuck with a different color than what we wanted, because they will not return it. On both occasions, I called customer service and was told it would be 7 business days before someone "had" to get back to me. Apparently they do not want business and are not struggling nor affected by the recession. I also, will never shop there again!

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Megan
,
Aug 11, 2008 1:13 pm EDT

I will also never shop with them again. They have lost me as a customer. Here is my story. I went to a Babiesrus yesterday to exchange a dress that my mother had purchased for my daugter. After waiting in line for 10min I was told by the returns cashier that they no longer take back returns with out a receipt starting today. I then asked for a manager and was told the same thing. I was not wanting to return the dress I was simply wanting to exchange the size. I then asked to read there return policy. No where on there policy does it state that if you do not have a receipt or if they are not able to look it up by credit card that they will not take it back. It simply states that they have the right to refuse my return. My husband and I were also going to be purchasing some other things from there store that day, but since they would not exchange the dress I decided to take my business to another retailer. We will also not be registering with babiesrus for our new baby. They have lost my business and I hope that you will think twice before purchasing anything from them. They are bad to do business with.

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Babies "R" Us Poor service and defective products

Here is a copy of the letter that I sent to the Babies R Us complaint department:

I am writing in regards to the unsatisfactory experiences I have had with Babies R Us and the gift registry, and the unsuccessful attempts I have made to resolve the issues with the store directly.

My brother and his girlfriend and expecting a baby so they created a gift registry at the Babies R Us store located at 2335 Market Place Drive in Rochester, NY (store # 9281).

On May 28, 2009 one of the family members of the mother to be traveled to this store (an approximate 35 minute drive), printed off a gift registry and purchased the following item from the registry: Eddie Bauer Endeavor Travel System Stroller – Preston, By: Cosco Inc, Item #: 255095 for $219.97. The gift registry was scanned at the time of purchase. The guest took the stroller home and attempted to assemble it, but found that the stroller was broken and needed to be returned to the store (another 35 minute drive). The stroller was returned and they took home a new stroller. This is where the problem begins – we later discovered that when the store associate returned the broken stroller and rang up the transaction for the replacement stroller, he never scanned the registry to mark it as purchased as he should have.

Without having any knowledge of the above situation, I traveled to this same store (an approximate 35 minute drive for me as well) on June 1, 2009, printed off a new gift registry and purchased the SAME item from the registry: Eddie Bauer Endeavor Travel System Stroller – Preston, By: Cosco Inc, Item #: 255095 for $219.97. I unknowingly purchased the same item because of the mistake made by the previous sales associate who did not scan the registry. A few days later I learned after talking to the family that I had wound up purchasing the same item so I ended up making another 35 minute trip back to the store to exchange it for something else.

When I returned to the store I explained the situation and expressed my frustration to the sales associate. She was empathetic, but all she could do was return the stroller and offer me assistance if I needed help finding anything else. She assured me that she would make sure the stroller was marked as purchased so that no one else would end up in the same situation. So when that was all said and done I returned to the kiosk to print another new gift registry. To my surprise, the same stroller was STILL marked as NOT PURCHASED. I returned to the service desk to advise that it was STILL showing as not purchased and she started to have an attitude with me. At that point the manager was near by and overheard the situation. The manager was nice enough to present me with a store coupon that I could use for my next purchase. I ended up spending the replacement value of the original stroller that I purchased that day which was approximately $200. The manager completed the sales transaction before I left the store and she assured me that she would mark the item as already purchased on the registry. She also took the time to enroll me in the Rewards R Us program since I am a frequent shopper.

At this point I assumed the issue was resolved and this was all behind me. However, on June 7, 2009 I logged on to babiesrus.com and view the gift registry and I found that the stroller is STILL MARKED AS NOT PURCHASED! This means that a 3rd person could now go out and buy the item and end up in the same situation we were in! This is not acceptable service. Between the two of us we both traveled at least 100 miles and wasted a lot of valuable time. Not to mention, all together we have spent a lot of money in this store. I am also expecting a baby myself and I had planned to do my gift registry at Babies R Us, but now I am not so sure that I want to take the chance of putting my guests through something like this.

This is actually not the first time this has happened to me – at this same store. About a year ago I ended up purchasing the same item for a friend as another person, both off the gift registry. We couldn’t figure out how it happened and didn’t really look too much into it thinking that it might have been some fault of our own, but now that I look back it most likely wasn’t that at all – it was probably the fault of a Babies R Us sales associate. Also, the last time I was in the store for an unrelated purchase, I also overheard another customer complaining of all the trips she had to make back and forth to this store due to finding that her merchandise was broken after getting it home.

Lastly, my other complaint is that I cannot get the Rewards R Us website to recognize my membership. I have tried registering my card several times so that I can go back and log previous purchases to get my rewards, but each time it just tells me “member not found”.

I hope that you will do something to correct this issue for future customers. The manager that I dealt with felt that there are issues with the gift registry system. I personally don’t think there is anything wrong with the gift registry system itself, I think was the little mistakes made by your sales associates and the faulty products that have that put a bad taste in my mouth about shopping at Babies R Us. I live in a fairly populated area but this is the only Babies R Us store so it’s not like I can shop at another store and just hope for better service – only having one store in this area means that you guys have to get it right the first time or else you may lose a customer for good.

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skillefan20
Chicago, US
Feb 25, 2011 1:03 am EST

just so you know when they mark it as purchased it sometimes can take 24 hours to show up

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