Security Deposit
“Please email me a written list of the items and email me the video as well. I will send it to the property management company as well and we will both keep it on file until the end of your lease/move out. If they try to retain any security deposit for those damages, we will have your list and video on file to refer to.” This was the e-mail instruction that I received from a very kind agent who, free of charge, had taken time out of her very busy schedule to assist me in the spring of 2012. This was, as I tried to locate a place to rent in southern Arizona. And so with these instructions in mind, it was that in April of 2012, after moving into a townhome in Queen Creek Arizona, we went about the task of documenting the damages which were already present before our arrival. And as we went about our task, little did we know that it was all for nothing. For deep in the offices of AZ Property Solution, unbeknownst to us, plans for a final solution, which entailed the commandeering of our security deposit, was likely already underway.
In March of 2013, we moved out of the townhome in Queen Creek Arizona to make our way back up to the Pacific Northwest. In April, we were shocked to receive a Security Deposit Disposition Letter which told us that not only would we not be receiving our security deposit of $665, but that we owed a balance of $489.95 for some “unspecified damages.” Now please don’t ask me what those damages were since, almost five months later, the “professionals” at Arizona Property Solution has not felt the need to send us an itemized list of the over one thousand dollars’ worth of “damages” that we had supposedly caused in our short stay.
Now, as you can imagine, by this time our shock had turned to anger. With all of the precautions that we had taken within that home, we knew that we were being finagled out of our security deposit. For crying out loud, prior to moving to Arizona, we had lived in an apartment for over eight years without causing over a thousand dollars’ worth of damages, and as such, when we moved out we were given back a major part of our security deposit . And now we rent a place for a little less than a year and we are doing more damages in one year than in eight? Please give me a break.
Since there were damages already present, I proceeded to contact the “professionals” at AZ Property Solution to inquire about the charges and to make sure that they had consulted the move-in video and checklist which the agent had sent to them and which showed those damages. Now what do you think was their response? Well, after resending them a copy of the move-in video, I was told that what I had sent them was a move-out video. And after asking about the checklist, I was essentially told by the “professionals, ” that since they had no record of it on file, one had never been sent to them. Lucky for me, I had kept the email that contained a copy of the move-in video and checklist, which had been sent on Thu, Apr 12, 2012 at 3:04 PM to the “professionals” at AZ Property Solution. This I re-sent to no avail, and today we are still without both a response and our security deposit .
After this ordeal, I would have to say that, though the people at Arizona Property Solutions may consider themselves professional and scrupulous, their professionalism and scrupulousness have to be called into question. This is because, without even consulting or verifying claims of damages against a tenant’s move-in video or checklist, which they had been provided with, these supposed “professionals” at AZ Property Solution had calculated damages and levied them against the tenant. Where then is the professionalism? What then is the purpose of the tenant’s move-in video and checklist where they are not taking into consideration? What kind of scrupulousness are we talking about here? This to me shows a level of unprofessionalism and unscrupulousness that other unsuspecting future renters and buyers of property should be made aware of. IF YOU ARE IN ARIZONA, RENTER AND BUYER BEWARE OF AZ PROPERTY SOLUTION’S FINAL SOLUTION!
Overview of AZ Property Solutions complaint handling
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AZ Property Solutions contacts
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AZ Property Solutions phone numbers888-460-3580888-460-3580Click up if you have successfully reached AZ Property Solutions by calling 888-460-3580 phone number 0 0 users reported that they have successfully reached AZ Property Solutions by calling 888-460-3580 phone number Click up if you have UNsuccessfully reached AZ Property Solutions by calling 888-460-3580 phone number 0 0 users reported that they have UNsuccessfully reached AZ Property Solutions by calling 888-460-3580 phone number
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AZ Property Solutions headquarters950 W. Elliot Rd, Tempe, Arizona, 85284, United States
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I worked with this gentleman to try to resolve his issues with regard to the security deposit. As was explained to him. AZ Property Solutions does not make the decision with regard to release of the security deposit, our client direct us on what to do in that regard. In this case, our client is the property owner. The property owner determined that the damages left behind by this tenant were equal to or greater than the security deposit and the OWNER OF TH E PROPERTY directed us to deliver the security deposit to him as liquidated damages. I worked diligently and yes, professionally, with this tenant to try and document the damages previous to occupancy and those damages caused by his occupancy .. and there were damages ..
At the end of the day the best way to insure that any tenant receives their security deposit back they should follow some simple guidelines: 1.) Leave the place spotless, in most cases a professional cleaning company has cleaned the home prior to occupancy, hire one to clean when you leave. 2.) Have the carpets cleaned, it will leave a fresh scent behind, remove stains from normal wear and tear and give the landlord less reasons to hold your deposit. 3.) Wipe down the door jams, around the door knobs and clean the windows. Removing smudges from dirty finger prints on doors, molding and glass and brass surfaces will mean less painting. 4.) THIS ONE IS HUGE! Fix those holes in the wall where you hung pictures .. one of the most expensive cost items in damage repair estimates when tenants move out is touch-up paint and wall repair, especially in AZ where walls are uneven and custom textured on purpose.
Again, we truly feel for this tenant as we do for all our tenants and clients alike. We attempted to assist and spend countless hours trying to help with the return of the earnest money, however, at the end of the day the earnest money was not due to the tenant, but was due and payable to our client, the landlord, and at his direction (NOT our decision) he demanded the security deposit to pay for damages. We hope that this tenant will move on and someday have a better experience by following the 4 basic rules for moving out when they vacate their next home, it will definitely help them receive their deposit back. Good luck and God bless. Management at AZ Property Solutions.