Axis Capital Group
reviews and complaints

The company www.axiscapitalgrp.com is not recommended, so stay away from them. My company recently worked with these ###, but now we have a lot of problems. WE asked them to provide equipment, ‘coz we started new project. They sent us wrong equipment and told to wait, but after that we heard only blah-blah. Please leave comments about this company, because people should be aware when they deal with such dishonest people.

I am writing this to make you all knowledgeable of so many complaints I have against this company. In June 2013, I purchased a new Caterpillar 312cl excavator from Axis Capital Group, Singapore for 82000 plus VAT and interest on the finance. The computer went in the machine. The side door fell off it; the starter went in it; the batteries went in it; the track adjusters went in it; the ignition went in it; the alternator went in it; all within a year of purchasing it. Axis refused to fix the machine. It was minded like a baby, polished and waxed once a week, greased every day, oil changed and all filters every 200 hours. In May 2014, I purchased a Cat 320c used from Axis Capital Group, Singapore. They told me the machine was purchased new by a reputable company in Jakarta, Indonesia. I was told by Axis that the machine was a 2004 model with 6800 genuine certified hours and that it had never dug a hole in the ground. It was used with a grab on it lifting recycling materials.

The machine was delivered to me after Axis resprayed it and within an hour of delivery, it overheated the engine and hydraulics. I rang them and they didn't believe me. They refused to send out a fitter. I waited 2 days for a fitter. Eventually after a new thermostat, cleaning the whole cooling system coolers, radiators and replacing new pipes for the air-con under the cab, we eventually solved the problem on the overheating. Then the fuel filter failed and the air filter and all filters failed. This was within a week of purchase, after cat allegedly fully serviced the machine. I found out that cat did not service the machine, and then it started to blow hydraulic pipes. One by one, it blew off all the hydraulic pipes and became unsafe to work so I had no other choice but to park it and hire a machine in to do the work my own machine was meant to do.

I then found out that my 2014 machine was actually a 2001 machine and that it had been clocked by 500 hours. This is clearly a fraud! I also found out that this machine never worked for any company in Jakarta, Indonesia, another scam from them. It was actually purchased by the Axis dealer in an auction in Bangkok, and I had been told a pack of lies by the salesman whom I trusted. The third machine was a Cat 312bl excavator which I had for 9 months and one day, I was operating it and it caught fire and burned itself out past fixing. It had overheating problems all along from the time of purchase and Axis, once again refused to fix it, mainly because they didn't know how. Like all the other problems I had with Axis’ machines, they didn't know how to fix their machines. I have lost my business and I want to be compensated by Axis for it. Their lies and breach of my human and consumer rights will not be overlooked. If it means I have to travel to their headquarters and protest, I will be compensated for the damage they have put on me. My credit history is ruined. I can never buy land or get a mortgage because Axis sold me bad machinery that I couldn't pay for because it broke down.

This should be a warning for everyone not to deal with Axis Capital Group, Singapore!

In 2013, I purchased a 2012 new freightliner classic with a c-15 acert engine from Axis Capital Group, Singapore. The truck was transported all the way to Jakarta Indonesia, it ran ok for two years with the exception of both turbos blowing about once a year which I know now is an over pressuring issue these engines have, noticed as well in repeated air compressor failures. This truck was brought to the dealership; it was purchased at every third week for an expensive oil change and complete inspection, "all documented".

My complaints started beginning year three the unit gave a dirty oil sample; this was questioned but disregarded by mechanics as an oversensitive sample machine. Truck then blew both turbos, this was covered under warranty and diagnosed as the culprit for oil sample. Three days later truck began to smoke considerably, brought unit back in and told engine was dusted due to a faulty CGI pipe which was a freightliner part not covered by their engine or exhaust warranty. The pipe had a hole and had taken in dirt which first caused turbo failure and the engine failure.

$40000 on my dime and two months down time due to a strike at AXIS and I was running again, personal expense to me was $100000 with down time and repair. OK much smarter now, I put extended warranty on the engine, began replacing CGI pipe every 7 months and fabricated a shield for the CGI pipe as Freightliner advised if I attempted to relocate pipe to a better place warranty would be invalidated. The Unit went back to First truck every third week for the next year with specific instructions to oil sample every change and inspect all aspects of CGI pipe every service, again this Is documented.

Almost a year to the day the truck gave a dirty oil sample, I followed this up with mechanics at Freightliner and advised I thought I was getting dirt in air system again, they advised this was not the case and all was fine. Two more turbos 8 days later and again I insisted there was something wrong, again advised all piping checked, air pressure tested and passed. Back to work. 4 days later truck began to smoke and knock.

Floated on my dime back to First truck Edmonton where it was diagnosed that I had "dusted" my engine again due to a faulty CGI pipe, cat was not covering the engine again and freightliner even though the pipe was under warranty, would not cover it because it had been rubbing against the fabricated shield they had been instructed to inspect, and on the customer report passed on a bi-weekly basis.

No action had been taken legally on my part, it's because again I was on the hook for engine replacement and down time now totaling approx. $240000 in two years. The only avenue I can take is give a warning to all possible about one or two truck operators in the province, Unless you have very significant buying power, your warranty is not worth the paper it’s printed on, if anyone feels this is slanderous in any way please take me to court, as legal aid will be the only way I am able to represent myself against one of the biggest players in the trucking game today.