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3.0 170 Reviews

University of Phoenix [UOPX] Complaints Summary

86 Resolved
84 Unresolved
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University of Phoenix [UOPX] reviews & complaints 170

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9:38 am EDT
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University of Phoenix [UOPX] scam and cheating

I am now a former student of the UoP -Axia College Online program. I found out about half way through my Associates that they are stealing money from the Student Financial Aid system, and now charging me for courses that they have kept money for. I called my academic counselor two weeks into a set of classes to ask for a break due to a stress overload at work. Instead of giving my my true options (stop posting and be auto dropped, so I could take it later) she said there is nothing we can do, and said to push thru the class.

Besides the fact that I'm terrible at math, the instructor for the College Allgebra course I was assigned to, could barely speak english. After failing the course. The UoP kept the financial aid money, and is now charging me for the class that followed that course, which they were also paid for, and I passed. They are justifying it by saying that they have to have the 'credits' for the semester according to Title IV guidelines. After reading the Title IV guidelines myself, it actually says the school has to figure out a policy to deal with failed courses..

As far as I can tell, they have used this as another way to absorb money from Financial aid, and students. I've filed complaints with the HLC and the Inspector General for misuse/mishandling of the Student Aid Funds. I'm trying to transfer to another local college to complete my degree, and of course they are withholding my transcript for a charge of $1100.00 on a class they have already been paid for, have not sent any money back to my lender, and are somehow charging me for a different course that I passed? There are other multiple errors they've made, but I don't have the energy anymore to list them all out. This is the major one, and has to be addressed! They are absolutely stealing money from the government and students.

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Rokeshia Boulard
, US
May 25, 2016 1:02 pm EDT

I'm a former student of uop I'm having a hard time getting along because I too ask to be drop from my classes and my advisor said take time to think about it I explain to her I was going through a lot she didn't take me out of my classes and I have a $1200 bill. No one is answering me I have been dealing with this for 3years these people need to be stop

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mjb13
Jacksonville, US
Oct 24, 2011 12:30 am EDT

I too went to the UOP. They told me that my financial aid would not cover any future classes because I had an out-of-pocket expense of $2020 (give or take). I finally chose to begin online college again in 2009 after leaving UOP in 2007 because I was on disability and my EIC was 0; which I thought would cover my tuition there. Nevertheless, I'm almost finished with my other classes with another online school in which a few weeks ago I find that I have reached my aggregate limit on my financial aid loans through the government. Of course, the college I'm currently attending is providing me with options to help those options will not fully pay for my courses, which could leave me owing money without getting my degree. Actually, they told me that I would likely graduate but if the out - of - pocket is not paid in full then I will not receive my degree. What good will it do me to graduate if I cannot receive the degree. It won't do any good period. Therefore, I'm going to have my accounts with UOP audited, and with my other school too. The information found here is only fueling my desire to press the issue full force. I need help to finish my degree and I am not one of those that does not have the intelligence level of a 10 year old. I am highly intelligent; I take my education seriously and I feel I am being pushed around without gaining the degree I deserve; I should have already received the degree. Had UOP not misused my tuition money (which is what I am finding in my research).

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singlemom09
Panama City, US
Oct 14, 2009 5:22 pm EDT

I couldn't agree with you anymore about UOP turning out to be a huge scam! Everytime I talk to any of my councelors I am told something completly different it is so frustrating!I am a single mother and don't have a job right now! The school keeps telling me you should have ur money next week no next week no next week!They do nothing but lie and steal!

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tiffanychicago
Chicago, US
Aug 02, 2009 2:06 am EDT

UoP is turning out to be a scam, ok so I began my classes in the begining of June "09" and by the time I got into my second week of school it became harder and harder, and alot of the assignments to me didn't relate to the class itself. But maybe thats just me there were a few assignments that I quite didnt understand and it on average takes at least a day and a half for some instructors to get back to you in regards to a question which is just ridiculous. So Im ending the last few days of my classes and im almost positive that I will fail one class so as I was talking to my financial aid advisor he informed that I must pass both classes in order to receive my financial aid to pay for the classes. He stated that he told me of this but I dont' quite remember him telling me the way he explained it the last time. So now I believe I will be paying for a class that I passed as well as a class that I have failed that is crazy what should I do?

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college4u
Cedar Rapids, US
Jun 24, 2009 6:05 pm EDT

I'm sorry that you all feel you are losing money. I'm also sure all of your situations are different. If the University of Phoenix, or any other university were found guilty of holding Title IV funds, they would lose their ability to offer financial aid at all, which would put them out of business. You may want to check on your specific situation. CherriSue, if you only owe $249 that means you dropped fromyour class before your financial aid was certified and therefore it was never disbursed to the school, so you would owe for the time you were in attendance. Nothing is reported to your lender, you owe money to the school, plain and simple. If you owe the school money, they will not release your transcript.

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CherriSue
winters, US
Jun 19, 2009 12:14 pm EDT

There should be some way to stop UOP from scamming federal financial aid. they ONLY took $249.00 from me, because I withdrew today before I got in in deeper. They could not / would not explain where the $249 went but said for me "not to get stuck" on the financial chart they sent me because it was an estimate. When I asked for a complete breakdown of what I was spending $60, 000 on, they told me it would vary and they would have that out soon! If they take $249 off the top of 300, 000 students who receive financial aid, UOP is stealing millions! And there is no one to report to or go to! THEY report to your lender and it goes against YOU! Unfair and unethical UOP is not a university . Please do not enroll there ---they will get to you one way or another.

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Ripper offs
San Antonio, US
Jun 19, 2009 3:21 am EDT

I am sorry about your situation. I even had a so call "professor" teaching a class in which he did not know what the hell is going on.

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6:50 am EDT
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University of Phoenix [UOPX] Awful experience

Signing up for Axia College was a good idea for me, being in my situation- not being in school for a while and working, and I suppose I was satisfied with the classes. However, the counselor who encouraged me to join, Whom I'm convinced was doing more than just signing interested people up, in fact, never told me that they would be taking loans from Sallie Mae under my name if the money from FAFSA wouldn't arrive on time. I was told and convinced from the beginning that I would be able to attend completely free of charge with aid from my PELL Grant, instead I'm being charged a little over 10, 000 dollars in loans that I was supposed to arrange repayment with my grants because of these awkward due date times, and all for 24 units.

I called to confront, they said they had informed me, but being the person I am and being in the rough situations I've been in- I would remember someone telling me they were going to take loans out under my name. Consent with E-signature downside and poor guidance on their part.

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eli
,
Jul 27, 2008 9:21 am EDT

Salesman would'nt stop calling me. What institute of education uses sales tactics? When he could'nt hook me they sold my email address out to every 2-bit on-line school in the world. I still get spammed constantly. Phoenix wanted $18, 000 for a 2-bit IT diploma? What a crooked outfit.

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Logicandreason
Sacrmaneto, US
May 28, 2009 8:58 pm EDT

Blah, Blah, Blah. Ignorance, ignorance, ignorance. Thats what I and any educated, inteligent person just read. Accountability- an obligation or willingness to accept responsibility or to account for one's actions.

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armywife65
Charlotte, US
May 21, 2009 2:34 pm EDT

"University of Phoenix" is ripping off, scamming, lying to and cheating people. They have ripped my daughter off and they almost got me.

There are many complaints, even by the ex-employees. Now I'm sure that there are many students or ex-students that are doing or did just fine with University of Phoenix, or didn't pay attention to their scam, but there millions of others that did get ripped off, including my 22yr old, single mother, Daughter.

She was told by the enrollment adviser, that the paper work He WALKED her through was all formality; even when they go to the "loan" part. She told him, she did not want a loan and if she had to get a loan, she didn't want to pursue with them, He continued to tell her, to not worry about it, it's only if she decided to get a loan. He "assured" her it was not a loan...So "SHE SIGNED" Even after she read everything. She put her trust in this University of Phoenix employess that he knew more than her, this is his job to get her signed up and he did exactly that, but only lied in the process.

When she would get statements in the mail from Wachovia about a loan, she supposedly had with them. She then called her counselor, who again assured her it was nothing, she did NOT have a loan, she has a FREE Grant and told her also that she was basically being paid to go to school when she received a check in the mail from UOP, that it was just extra money to pay for any school necessities.

So now, almost 2yrs, and just 6months before she graduates, she gets a call from the financing dept about her "LOAN" that she's NOT suppose to have. She told the finance lady that she did not have a loan, and the finance lady, being as nice as she could, told her, that she shows, she does, that she might want to check with her counselor.

At this point, she made several attempt via email and calls, but did not ge a reply for ever a week, and once she did get a reply, it was when she called back and talked to the lady she was suppose to talk to, which told her, that she NEVER received any phone calls or emails.

My Daughter, went down to the school, to financing and the lady, that smiled with a smirky smile and kept telling my daughter, "Well you signed" OMG! I want to F...ing go beat the living H...LL out of the stupid people. She knows that she signed, but the fact is, He, the enrollment counselor, walked her through the paper work and told her to sign, to NOT worry about the loan stuff, it was NOT a loan.

These people need to be stopped. We are in the midst of gettinga a class action suit going, but, We need to get as many people as we can, with a SIMILAR ISSUE, to be a part of this. We are working with Warner Law Office, Patrick Warner [protected] www.pwarnerlaw.com

If there is anyone else that this, similar situation happened to them, please contact me and or Patrick.

This can't keep happening to people who are just trying to better their career, and make a good life for themselves.

Thank you
SheilaOnTheWeb
rippedoffbyuop@gmail.com

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University of Phoenix [UOPX] - fraud and scam

On the day of my eighteenth birthday, I was contacted by a Ms. Patricia Takahashi, an enrollment counselor for the University of Phoenix (“UoP"). During a phone conversation, Ms. Takahashi told of endless possibilities that a UoP degree would provide for my future. While I did not have time to attend a traditional university at the time, I thought it could...

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University of Phoenix [UOPX] - fraud

The University of Phoenix is a huge scam meant to con people into taking worthless classes while they take your money. They need to be stopped. If you have been victimized by them as I have, please e-mail me. I am trying to get a class-action suit together to sue the University of Phoenix for their fraudulent activities. Pauline De La Garza [protected]@yahoo.com

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University of Phoenix [UOPX] dropped me because of hardship then garnished my wages

I enrolled in University Of Phoenix in July of 2005. I lost my job a week after enrolling. Three weeks into class and still not able to find a job near home and running out of money to even buy groceries, I took a temporary job for the summer 5 hours from home and I was to stay in a motel they provided. I told my counselor I would try continue if I could get access to a computer. I do NOT have a laptop I have a desktop. My desktop was 5 hours away at an empty house with the 'software' needed for the classes. Which is Outlook Express for the 'attendence participation' (threaded discussions 6 times a week) and to email my professors my assignments, and Microsoft Works to type the said 'assignments'. But I still tried to keep up with the classes using computer access at a library and typing my assignments on yahoo mail. It was extremely time consuming and I hogged the computer at the library trying to post all this. That is IF I could get into the library before it closed. There was really not much I could do about the 'participation" portion and I started failing for bad attendence (have to 'participate' 6 times a week) and even the assignments typed up were not good enough for they HAD to be typed in Microsoft Word and sent to their Outlook inbox in an attachment only. So I requested a temporary leave of absence until I could get back home after the job was complete. My counselor said that would be alright, I just had to clear it with my professors. I sent an email to the professors, via yahoo of course since I did not have much of a choice. And I recieved no reply back from either one. When I returned home a letter was in my mail box on behalf of University Of Phoenix, saying they wanted the full amount of my student loan of $2, 625.00 or it will be sent to a collection agency. When I called my counselor back to ask 'why?' he stated, (coldly I may add now that I am no longer a student my best interest is not at stake) that it was the deciding factor of the professors and they did not approve of my leave of absence and 'dropped me failing' instead of 'withdrawl passing' and if I were to check my OUTLOOK inbox I would have read the denial of withdrawl and the copy of my request, stated I quit participating in JULY (?) and it is now my responsibilty to pay the loan back in full. It isn't as if I wanted to quit. I wanted to finish, but I needed a computer and the professors cared more about being paid than actually assisting a student who was clearly have a difficult time. Now the defaulted loan has been sent to collections and there was a GARNISH of my federal taxes snd wages.

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The_Truth_Speaker
Sarasota, US
Sep 19, 2011 5:44 pm EDT

This place is such a piece of crap, i had passing grades in all my classes. Like everyone else i work, have kids and any chance i had i would do my DQ's etc. During the finals i logged on 2 hours before the deadline and sent in my final to a class, recieved a notice saying it was sent and then an hour later it came back. Due to the final never getting to the professor i was given a failing grade, from an A to a F pretty much...To make matters worse it was 1% away from a passable grade. So i contacted the IT department they sent me an email saying they are aware of this issue but there is nothing they can do at the time, so 1- They are aware this is a problem...NOW i contact my adviser, they say inform the teacher of this and they have the ability to accept your test late, the school adviser cannot tell her to do so. So now i contact the teacher, inform her of the ITs awareness of said issue, advise her of what my adviser said. Now the professor tells me she cannot do this...I told her i was told by a school staff member she could. She reviews her rules and tells me no. Meanwhile a week earlier i recieved an email from her saying how good i was doing in her class. So needless to say i get a letter saying i have to take said class over again AND i have to pay it out of pocket...The class is over $1, 000...Obviously i got student loans and grants because i didnt have that laying around. This school is ripping off people and if you want to get your degree you have to give in and pay them.

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Moving4ward
Trenton, US
Jan 18, 2011 2:38 am EST

I am having a hard time with UOP as well. I collapsed and had to have emergency surgery. Failed two classes and passed two, but because the grade wasnt high enough to bring my gpa up, I was placed on academic disqualification, then told I had to wait 6 month before I could start again..but I was also told if I was out of school for more than 28 days I would be dropped! After that I never heard from any of my counselors again and then I got a phone call telling me that I needed to pay $1800.00 to them by the next week! So pissed because all I had was less than 24 credits to finish. I just want my degree and Im done with them

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uop sucks
Dallas, US
Jan 21, 2010 8:52 pm EST

I was given an incomplete grade at UoP bc i was unable to log in on the exact last day of class. I was in the hospital after giving birth and my daughter was in the NICU. I contacted my professors and tried to reschedule taking any final assignments but they were not willing to help me out. They showed no empathy and acted like I was making up excuses. I wasn't able to log in and ended up getting incomplete grades in both classes. They then told me they returned all my loan money back to the bank. I never received bills or statements. I didn't stay on top of the issue, and now the government is taking over and thousand dollars out of this years tax return. Yes, it was my fault for not keeping up with my finances. However, at a REAL college professors are more than willing to work out issues like this one. UoP is a sad excuse for school. They do not treat students as individuals by any means. Do not waste your time or money on this scam. It's ridiculous that they are even an actual school. Oh and for many people including myself it's not that we couldn't hang, it's that UoP has no empathy or concern for the students lure in with promises of being an better alternative to getting an education.

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Rip Off
San Antonio, US
Jun 18, 2009 5:25 am EDT

whatever you say thief. Don't choke trying to swallow your sausage. I know you are one of them sitting in your butt getting our money. If you call Axia Online "College" than you are so full of it because the name is not University of Phoenix. Maybe if you get some knowledge then you will not be a ### trying to explain hundreds of students why they have problems with Axia Online. You should get a job with them in ripping students off. Let it be heard, first amendment the right for freedom of speech. Don't try to silence us, Liars Liars you won't shut us that easily Nikwy...

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nikwy
, US
Jun 10, 2009 12:31 am EDT

Ah, how sweet! Another, I am a drop-out of college because my life is so hard! Very compelling! I am writing as a single mother who attended University of Phoenix, was able to hold my full time job, encountered many hardships and still graduated after much hard work and time sacrifice! College is not for everyone, some just cannot manage the time and hardwork, yet somehow find the time to complain and point blame on everyone else(or in this case University of Phoenix). Get over it, just because you could not hang does not mean that there is not thousands and thousands of graduates a year that CAN do it.

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besmomma23
, US
May 01, 2009 6:14 am EDT

to the two that commented on this complaint you guys are very creative.. did you learn that at the university of phoenix? how to cover things up and act like everything is so perfect. how sorry can you be to come on here and comment the "school" you are apart of. and i dont mean apart of as a student i mean FACILITY should be FAKEILTY. its probably the same person. has any one else noticed that those 2 users just joined. and that the only comments they left on complaints was for UOP and all of them were very defensive of the school. you may be able to fool others but you cant fool me. thats why i never committed myself to this SO CALLED school because i knew it was shady. and i sure am glad i didnt because i can see how yous have ruined the lives of innocent people who just want to further their education and be something in life.I bet yall made a couple extra bucks writing comments about how UOP is such a wonderful and trustworthy school. it just baffles me!

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JaMes
Louisville , US
Apr 13, 2009 12:34 pm EDT

Great response Tolleson,

I wonder what the purpose of this post was? Some are so quick to bash the school and its not even the schools fault. I remember when i enrolled i was asked to write a brief essay and in that they asked what would i do in hard times, no computer, etc...
Alot of students get back a nice check from what is left over from their grants, loans etc. They are quick to spend that money and when something like this happens they cry foul.
Participating 6 times a week takes approximately 5 mins to do in a DQ and its not that hard.
All i have to say is, "Utterly Amazing"

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Tolleson85353
Tolleson, US
Mar 06, 2009 1:38 pm EST

You signed a financial agreement stating if you withdrew from class after a set number of days or weeks, you understood you would be financially liable. The contract didn't say "unless you really can't help it". The Federal Student Loan you took out (and it is a governemnt loan, or they wouldn't garnish your tax refund) also has a contract, that you cannot take a leave of absence of over 28 days or you will no longer be considered a student and will have to begin to repay your loan in full. Because you dropped out (regardless of the reason) your student loan would not pay for the class you were in at the time, that's why the school had to collect it from you directly. Any school will do this, not just University of Phoenix.

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University of Phoenix [UOPX] bogus fees

My husband and I were working on our master's degrees together with UOP online. I had to take a break, due to medical reasons, and I informed my academic advisor that I would let her know when I was ready to resume classes. After a couple of months, I received an email from an instructor stating that I had not posted anything in the first two weeks of class. I contacted the instructor, as well as my academic and financial advisors to let them know that I did not register for the course. My account was charged over $200 for dropping the class late, when I actually never even agreed to register for the class. No one was willing to help me with my issue, no matter how hard I tried. I finally paid the fees and assured them that they just lost $20, 000 in tuition from my husband and me, as neither of us will EVER take another class with UOP. Also, to those of you who mentioned advisors helping and posting for you during your first class...I found out that the enrollment advisors don't get paid their commission until you complete you first class. So, if you're a new student, expect UOP to be extremely helpful in the beginning.

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wendifromtexas
Houston, US
Dec 01, 2010 7:47 pm EST
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Same thing happened to me! They charged me for classes I did attend, the advisor logged in and posted for me the "the first class". I registered on Aug 28 and withdrew on Sept 4. They lied about my transfer credits being accepted, they lied about everything. Ruined my credit in the process. I went through all the proper credit collection disputing technics and they still continue to report falsely to the CRAs. I have TONS of documentation to prove their lies and deceipt. I'm just looking for the right law firm/class action to join.

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University of Phoenix [UOPX] a huge scam - beware

Don't waste your time or money - you will never get what you're seeking and employers laugh at such a worthless piece of paper they call a "degree"

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bigtimegeologist
Tulsa, US
Oct 02, 2009 12:08 am EDT

master body gaurd/ep ya that sounds like a real degree hahahaha. The specialist ppfffftttt what a joke i bet your "special" alright. here's a clue, if they don't offer a degree like science, art, law, medicine etc... (not with all the stupid little add on names behind them) they probably aren't REAL! suckers

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specialist
Prescott, US
Jul 26, 2009 11:58 am EDT

I'm very glad that I read all the complaints before I signed up for Master Body Guard/EP inst.cert.
One thing would be different though, if I got ripped off I would without a doubt find a head to tear off and a butt to stuff it in.
Someone should close PSU down before they get HURT!
Thank You
Sincerely:
The Specialist

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armywife65
Charlotte, US
May 18, 2009 2:46 pm EDT

@NoTimeForIdiots--you obviously work for UOP and are an idiot, like your screen name...and you obviously can't read ALL the complaints. I only wish my daughter and I would have read them BEFORE she got screwed by UOP

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University of Phoenix [UOPX] - student loan

I enrolled with the University of Phoenix in 2006. The classes and everything fit my schedule, and everything was going well. I have been in the army sine 2005, and was deployed in March 2008. I took my last class in December 2007. Well i am still currently deployed over seas. I decided to try to refinance my motorcycle before I get back. The lady from the...

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University of Phoenix [UOPX] grants/loans

After reading the complaints against UOP, I tend to agree with some of the statements. Yes, unfortunately the classes are too easy and do not expand upon an individuals field of interest. I would feel inadequate to counsel individuals at this time.
My largest complaint is that I received every grant available. After completing my B.S. in Human Services September 2008, I received from my lender, (I was required to enroll with each collegiate year), a bill for approximately $24, 000. Yes, higher education is extremely expensive. I was constantly in touch with the school and Wells Fargo. My gift to all students of any school is "just try, try, try to get an answer for loans and grants!"

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Update by darlynn
Feb 03, 2009 11:12 am EST

Why does this school not give more informative advice? I too had an ugly experience.

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Rivera_mom
Raleigh, US
Dec 29, 2009 3:12 pm EST

I too am a victim of UoP. I lost a $80k job because of these liars! I am about to lose my house. I was told that I wouldn't have to pay either. I was going to have a grant to pay for the single class I said I would take. I left the school within 3 weeks because my son became ill. 5 years later, I find that they got some loan in my name, set me up for some Criminal Justice Program to obtain student loan money and messed up my credit dropping my score 80 points!

I have papers showing that I did not complete the forms to obtain any Federal Student Loan money yet money was given to them. They have some documents they claim I "electronically" signed but the were placed into their system in 2005...1 year after I withdrew.

We need to get all victims of this school together... rivera.gm@gmail.com

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xUOPstudent
Keizer, US
Sep 01, 2009 10:34 pm EDT

I was a student made it through just my first term and the day I was to post finals my classes showed dropped. I got no answers as to how or why this happened. Then they returned my loan money to the bank...just to attempt to bill me for more than a thousand dollars. I have switched schools FIRST I was given a placement test and wow don't have to take all the lower level classes that UOP required saving me money and the classes are real time classes so I don't have wait for anyone to respond via thread three days after the assignment is due.

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Kelli
Newaygo, US
May 15, 2009 9:13 am EDT
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I wish we could file a class action law suit against them for deception and lies. All unemployed in Michigan BE WARE of University of Phoenix when they say that Yes they do work with the Michigan Works office. THEY DO NOT! trust me I know.

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University of Phoenix [UOPX] complete scam

This "school" is a joke. I became disabled and had to find a new career, They really scammed me. What they charge is unreal. I went for 9 weeks and just ended up in debt. How they get away with this is unbelievable. I soon found out that almost every employer laughs at University of Phoenix degrees. These crooks go by so many different names. Axia. Apollo group. Western University.

RUN FROM THESE PEOPLE... ALL THEY WANT IS MONEY

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Snowcrash
Nevada City, US
Jan 25, 2010 4:32 pm EST

The University of Phoenix placed 37th on the OEDB in 2009 http://oedb.org/rankings/graduation-rate with a graduation rate of 4%. The bottom of the list in case your looking. I am currently enrolled in the University of Phoenix. I am fortunate enough to have the benefit of these posts and forums because I WILL be changing schools now. I made it through my first block with a 4.0 up until I got bronchitis and still pulled a 3.0 by the end of the courses. "9 weeks" seems to be MORE than enough time to evaluate the institution that is supposed to be adept at educating people who have a schedule yet fails epically to accommodate it's students. At this point I can't call this University a "scam" but I can certainly cite many instances of complete failure. To anyone who may be currently enrolled and wondering why the UoP doesn't seem to get things accomplished I suggest you run. Find another school immediately! I actually just wanted the diploma to add to my achievements. I'm 38 and I've had a great career in IT and CGI that dwarfs that of some of my "college" educated competitors. I see no decisive edge to UoP education I can however foresee a stigma related to having a degree from this institution.

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vickilouise
Lemoore, US
Aug 24, 2009 7:21 pm EDT

I actually know people that have used their degrees from Axia which is the online division of University of Phoenix. It depends on the area you are going into career wise. No offense but if you only went there for 9 weeks than you really don't know whether it is worth it or not. Yes it is expensive but the only college options that are not expensive are community colleges. For people who can not attend an actual ground campus online school has been an amazing addition to education. Also I personally go there and although I will have to make an extra effort so I can get hands on training for my resume I love the school. The counselors are all very helpful and they call and check on my progress. Yes it is a business like every other college. Its not for everyone but for some its a great option, like me who is a stay at home mom and can not get to a campus because of my husbands schedule. I do think that it is awful whoever posted about their daughter not understanding the loan, because my counselors explained all that to me. I was made aware that on top of the pell grant (which does not cover all costs) that I would have a student loan. Its expensive because its college.

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UC-STUDENT
so cal, US
Jun 10, 2009 1:10 pm EDT

University of Phoenix, DeVry, ITT Tech, etc. ALL of these are scams by the standards of any real university. ANY ECONOMIST OR POLITICAL SCIENTIST CAN TELL YOU A-PRIORI WHAT THE PRIMARY FUNCTION OF FOR-PROFIT UNIVERSITIES ARE- they are profit seeking diploma mills that are set up specifically to pass accreditation- its called rent-seeking. All of these are DE FACTO diploma mills that have gained DE JURE status; their product is education and they are going to do whatever it takes to maximize revenue, minimize overhead while hiding behind facades propped up by professional marketing firms in order to misconstrue the truth. They have highly paid lawyers at every corner ready to protect their source of revenue, just like any other corporation.

GO TO YOUR LOCAL COMMUNITY COLLEGE AND DO A 2 YEAR PROGRAM AND/OR TRANSFER TO A REAL UNIVERSITY! DO NOT GET SUCKED INTO THESE SCAMS!

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armywife65
Charlotte, US
May 18, 2009 2:47 pm EDT

@UofPhoenix--BULL! you obviously have not read all the freakin complaints have you. You get paid to say what your saying, you work there. My daughter got screwed and I almost got screwed

And with that said...

Hi
My daughter was ripped by UOP and we are trying to get more people that were ripped off in the same way.

Her story is that, she is a single mom and thought she was getting a pell grant, to not have to pay anything what so ever for schooling, Her enrollment counselor says in the notes at UOP, that he walked her thru the loan process and told her how much the pmts would be, etct...BUT he never did, he told her she was not getting a loan that it was just formality for in case she wanted a loan. She would have never signed up with UOP if she had known she was getting a loan.

I specifically asked my daughter, if she was sure she was not getting a loan and she said yes, it's all free, because she's not working and she's a single mom...well they screwed her and now they are saying that she owes $15, 000.00 in student loans and that "she signed" which she was TOLD to sign, that it was all formality.

If we can get enough people, we will file a class action law suit. So if there is anyone that was told, they would not have to pay anything on a continuous basis from UOP, and now has to pay those loans, please email us

our email for this issue we are using is: rippedoffbyuop@gmail.com
Hope to hear back from you
Sincerely
Sheila Robinson

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Kelli
Newaygo, US
May 15, 2009 1:45 pm EDT
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What ever, you do not care about "your students". You protect your people and to heck with the rest of us. Your ODM is a JOKE! It is true, your people can screw us and still keep their jobs and go to school for free. Your only out for the almight dollar and to heck with the people how truley have a passion for a quality education.

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UofPhoenix
Phoenix, US
Feb 02, 2009 3:58 pm EST
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On behalf of the University of Phoenix, I have been asked to respond to your comments. The University strives to provide excellent customer service, and our goal is to demonstrate this commitment in all of our actions. We are always eager to review any comments or concerns from students and will work diligently to review any opportunities for improvement.

While we encourage all students to work with their local campus directly, the University also has a department dedicated to handling student complaints. The Office of Dispute Management (ODM) is responsible for all student and faculty grievances and appeals. Our goal is to resolve and bring closure to escalated student issues either by correcting a problem for a student or providing the student with sufficient detail as to why the University took a particular action or made a particular decision. If you would like to pursue a complaint with ODM, please contact our office using one of the methods listed below.

Mailing address:
Office of Dispute Management
University of Phoenix
4615 E Elwood Street
Mail Stop: AA-S401
Phoenix, AZ 85040

Email address:
UofPhoenix@phoenix.edu

Phone:
[protected]

Fax:
[protected]

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University of Phoenix [UOPX] terrible experience

Reformatting my paper submitted at the conclusion of a 43-unit program, an instructor ignored for an entire week my question about the altered margins and unsound remarks against my syntactic elegance. She illustrated an inherent motive to ignore my questions pertaining to that incident and to the placement of tables which the APA 5th Edition indicates should follow the References Section.

I left a message with John Hargis about the altered margins and the English skills of the teacher and most of the class which indicated that they could not have satisfied an upper-division University English requirement; furthermore, I noted the truth--most of these teachers have apparently not satisfied English 1A and 1B requirements. How could these students be teaching even at primary-school levels if they have not satisfied upper-division University requirements? I have revised papers for learning team members only to be unduly criticized by a few of the students, and I fear undue criticism from teachers who do not hope to admit the veracity of my observations. If the UC Regents investigate the low reading grade-level that prevails within the class...yes, at least the students are writing.

Yet, most of these are students who object to any advice regarding syntax and etymology--the UOP administration is afraid of me, therefore. The vygotskean scaffolding process I am coordinating within the online structure. Nonetheless, the individual who has violated Standards of Conduct is the UOP course facilitator. How may I plea to the Dean of Students? My advisor indicates that I will be able to complete these last 3 courses. However, I completely object to this letter as I have violated no code of conduct whatsoever. What further fallacious reasoning and fraud may emanate now? I have conscientiously completed about 35 units that I cannot transfer to the Universities that offer state grants? I am the one who has been a victim of fraud.

After a week of consistent diligence that I rendered to the class with the Action-Research-Project facilitator, I noted that she refused to respond to my question--she evaded my question until I asked her if she did not sense a legal responsibility to answer my question. I asked her if she had any statutory obligations to honor the integrity of her learning institution. I reminded her that she had contradicted herself, asking me to submit an APA-format paper which I did; that essential paper she did purposely alter. No learning team member was offended; in fact, I did most of the work for that team, and one member e-mailed me affirming her belief that I should be pleased with my grade.

My first reaction is to detect the truth about her attitude and motive. At Stanford University Medical School, Dr. Morris Gutterman and associates always responded with respect for my reflective feedback and insight. Perhaps I have been a victim of fraud, harassment, and collusion while I have resided in Oakland striving to return to San Francisco to complete a second B.A. in English Language. Originally, I had received a grant from the UC Regents, a work-study option, and other scholarships. Someone mutilated my reserve notices; pitifully, I my meager resources constrained me; however, I overcame that when I complete my first B.A. and completed to meritable standards the CBEST and GRE.

When University of Phoenix phone advisors called me, I had just received a Financial Aid Load offer from Goal Financial. Because my CBEST scores were remarkably high--I continue to read about as much as I did when I took Psychology and History courses.

The motive of this instructor may thwart my future with UOP. I have a letter from Becky Lodewyck and Robert L. Johnson, Directors of Academic Affairs, accusing me of breaching their code of conduct; this allegation is absurd. The instructor initiated the code of conduct for altering my work and evading my questions. My wording was professional and appropriate; characteristics that I manifest always. Now that I have virtually completed their M.A. program, UOP directors have written me a letter stating that the instructor ordered me to 'cease and desist.' My advisor promises me not to worry; that I may complete my last several courses toward my program.

Perhaps the source is inherent in the illiterate standards for which cause the City-of-Oakland Public Schools and Alameda County Social Services cannot design and manage a structure conducive to satisfactory SAT scores--Oakland students achieve the lowest SAT scores in the state of California; administrators attribute the detriment to poverty. However, I have taken many exams to work for these people who write and speak in an English colloquial jargon that Dr. Richard Crews and Stanley Tick would demerit. I believe that they may be in collusion with UOP online--I should have avoided informing any of them about my enrollment there; however, a counselor from the University from which I graduated assured me that Oakland Public Schools Administration should objectively review my qualifications.

Having examined reports filed by other citizens thinking of UOP online as submitted here and through the Better Business Bureau, I cannot ascertain the scope of the collusion to which I have been a victim. Language among numerous Alameda County medical personnel and administrators, however, is quite unprofessionally coordinated: faulty predication, faulty passives, and dangling modifiers, for example, that prevent meaning. Perhaps our entire academia is being corrupted by those who support but their own private prestige and interests despite the overt evidence that zealous monetary practices are compromising communicative skills and products.

Indeed I have located several law firms to which I may forward copies of these letters that provide evidence of fraud and harassment against my character. I was apprehensive at first to involve myself with this University; however, the sincere demeanor of my advisor incited my venture. I do trust that I am wasting no more student loan funds to pay for classes in which my work will be mutilated and criticized by monetarily oriented butchers of the English language. Please guard my name from UOP online; some of their supporters may attempt to further my demise.

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NavUSA
Honolulu, US
Oct 31, 2010 5:01 am EDT

You guys are a bunch of idiots. It’s not the schools fault you could not hack and keep up with your course material. UOP is not for everyone. Go back to your brick and mortar school and stop [censor]ing. The course work is much harder than a traditional state university. Most of the students at brick and mortar schools can’t write or speak well anyway. Thanks.

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Jennie H
Palmyra, US
Nov 10, 2009 1:18 pm EST

I am a student at UOP. I have many issues with this school. Between professors that dont respond, speak english, or grade improperly, as well as a math tool, ALEKS program that was broken at the time I took my class (and failed) it has been a big pain in the ###. But, due to other universities not transferring the credits I have earned at UOP I can not transfer.

The math class grade I disputed, but they found against me, saying that technical issues do not count in the disputes. I disagree, they require us to use the tool, is a major part of our grade and it did not work as it was intended to, I have since retaken the class (passed this time) this time the tool worked properly. I disagree with having to pay $14400.00 for the class I failed, due to their required tool not working the first time.

Jennie S
Palmyra Maine

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Sweetlady
Moseley, US
Sep 11, 2009 8:57 am EDT

My goodness this sounds so disheartning, is there nothing good about this online school. And if it is all this bad then why would they still be in business and able to provide financial aid.
Is there not one good example for this school, if not then please tell me who is good. There are plenty of online schools but no one to monitor them for honesty and reliability.
My company is a hugh corporation across this country and they had them come in and do a presentation and now after reading this I am wondering if I should email them this to read.

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lizwyndale
, US
Jun 09, 2009 2:25 am EDT

Willy: before you post your pompous fluff, perhaps you should return to a basic English course and learn to spell. You can look down your nose at a struggling, low-income person trying to better herself because YOU ALREADY HAVE A JOB. Big deal, so does the kid flipping burgers across the street. You assume that because you are already employed, your degree "doesn't matter." So why was it necessary if you had the job in the bag? What a miserable snob you must be, and a joy for your underlings if there are such in your organization.

As a current UoP student, I agree that this school does nothing but host blogging with a moderator. I was screwed over within my first five weeks when I discovered that my 'facilitator' was a nearly illiterate student himself. The instructional material is a mess of grammar and spelling errors. If this is the standard by which a university student is measured, the very first "READ ME" should tell you it is by the learning disabled for the gullible. I'm only completing the course because my company paid for it.

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Dr. Lee
fdfdf, US
Mar 25, 2009 12:51 am EDT

UoP wows me!

http://216.240.154.224/UoPForum/default.asp

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amen
north bergen, US
Mar 03, 2009 7:06 pm EST

Hello Willy,

I agree with pretty much everything you said. I apologize for confusing you with Jon.

Amen.

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willy
Burbank, US
Feb 23, 2009 3:23 pm EST

Amen,

After reading again, I think you confused me with "Jon" when you make this reference: "I agree you with you to an extent, but I also run my own company and have realized that UOP Graduates are more hard working than many students who have graduated from a trditional College. I also realized your using the term 'Real College" which shows your only conceded and on the attack aswell."

Jon made the "Real college" refence, not me.

I think your post was meant to be directed at him.

Willy

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willy
Burbank, US
Feb 23, 2009 3:16 pm EST

Samantha / Amen:

I appreciate your thoughtful responses to my original post. Thanks for taking my post for what it was originally intended - a fair critique of the program with some concrete information to those surfing these message boards looking for substantive information.

Samantha - you state: "If someone were to have attended a mail order school while holding down a job, then yes I would consider speaking with them. On the other hand, if your resume shows you just "attended" a mail order company and were unemployed at the same time then I would have to assume you had nothing better to do with your time except attend a mail order/on-line school. My suggestion is check into whats available in the "real-time" world and get a degree you can be proud of and not just a peice of paper showing you spent most of your time playing on a computer when you could have been a productive citizen." - I couldn't agree with you more, and this was one of the points I was trying to get across in my original post! Thanks for your comment here as I think this is great advice. If you are not working and have the time to attend a traditional school, then like Samantha states, you should be attending a traditional school.

Amen: I was a little confused by your post. I think we are agreeing with each other, but wasn't sure by the "Real College" reference you make. I view UOP as a 'real college', so I'm confused to the reference you are making here. I only differentiate between "online" environment and "traditional" environment to clarify what I'm talking about. But it sounds like we are on the same page when you state: "Many respected Universities and Community Colleges are now offering online classes, and over 80% of Universities and Colleges accept transfer credits from U.O.P, Devry, and other online Universities and Colleges ( I doubt they would accept transfer credits from fake colleges)". Exactly!

As far as ShonniT is concerned, I'd also like a little more info here. Please respond to Amen's post so we can perhaps offer our insight to your unfortunate situation.

Willy

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amen
north bergen, US
Feb 23, 2009 12:16 pm EST

ShonniT,

What was your major? What degree do you currently hold? Did you graduate from Anthem Online College?

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ShonniT
Novato, US
Feb 22, 2009 2:19 pm EST

I know exactly where you all are coming from, I graduated in february of 2008 and until this day I still
do not have a job that I recieved my degree in, and I will tell you why when I called to get the information on the online schooling they said that the online students would be doing an internship well they lied. they only do externships and companies out here in california will not hire you unless you have had internship training with your degree.

I am still having a hard time . This really sucks, and stay away from Anthem Online College online
and SallieMae the are financial rippoffs.

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University of Phoenix [UOPX] - fraud and cheating

I just recently discovered this site, and I too would like to share my story concerning the University of Phoenix. I am a single mom that has two teenagers and a grand baby at home. We live off of social security that I receive for my girls from their father's death. I have always wanted to go back to school and get a degree so I could better provide for my...

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University of Phoenix [UOPX] did not return to lender my student loan when I withdrew

I took 4 classes total. I withdrew from the school after the fourth class because the classes were bogus. I was not learning anything. I was writing papers without any real direction. Now don't get me wrong, it wasn't that it was impossibly hard. I was getting all A's but I was not learning anything. All that I was doing was writing papers and quoting other peoples research. When I withdrew I received a notice that they only returned half of my student loan for the year.

THE FOUR CLASSES COST ME OVER $7000.00

They will not return my calls and place me on hold then disconnect me every time I call to dispute the charges.

Do not go to this scam of a school. You will learn nothing and they will over charge you.

I am looking for a class action lawsuit against them for the money that they stole. Please contact me if there is one or if you know of any way to get them return the correct amount of money to the lender. I understand that school does cost but this isn't Stanford, $7, 000 for 4 classes is outrageous.

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MayaRich
Philadelphia, US
Oct 03, 2010 8:30 am EDT
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This school is a real scam I can agree with that one I am also going through a situation with these scam artist. They really do not help all they want is money. They threatened me with a letter stating that if i did not pay for the two classes I failed they would not give me my transcripts. i do not have a degree from this school and do not plan on getting one. The amount of money that they want is crazy. They are only threatening me for 2, 210.00 which is not alot but I am confused what am I paying for and whay are classes this much can someone explain this to me.

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desperatemother
zanesville, US
Jun 30, 2009 12:43 pm EDT

I too was a student at UOP. I transfered to the school when I discovered I was pregnant. After I had my baby and went to transfer back to my starting college the school told me that all the money from financial aid and student loans would be sent back and I would have to pay out-of-pocket the entire cost of all the classes I had taken. This is around $9, 000! I know that there is lawsuits against the college for doing this same exact thing! I've been trying to contact people to resolve this matter, so far no luck. Now they call me every day on the hour harrasing me to pay this full amount immediately or they will turn me into a collection agency. On top of that every day that I do not pay them I am charged at their interest rate! Please if anyone knows how to beat this fraud college contact me at kewow18@gmail.com.

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dnae3524
Houston, US
Jun 16, 2009 3:52 am EDT

to add - I chose this as my starting out school, and I'm 19, so now I'm completely screwed with trying to start over. It sucksssss

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dnae3524
Houston, US
Jun 16, 2009 3:51 am EDT

I'm going through the same thing :[ I took TWO classes, withdrew, STILL got booked for the next two, and now I owe $4, 000! FOR TWO CLASSES! If there is anything I can do, please let me know :/

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Diane DeBauche
Two Rivers, US
May 02, 2009 10:57 pm EDT

Does anyone know what we can do legally? I am also a student at the UOP and I need to know if there is anything we can do legally to stop this. I am currently being ripped off with financial aid. I am going to investigate more on Monday. But if anyone could lead me and other people to what we can do about this it would be wonderful!

Thanks
Diane D.
Current UOP student

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David
Lynnwood, US
Feb 26, 2009 11:42 am EST

I have run into a similar circumstance, I was signed up for a PhD to start in 12/07... the logistics of the online blackboard was a joke. I emailed the instrustor several time throughout the week and never received a response until Sunday evening - just said that the assignment was due by midnight or I couldn't continue. The email did not address any of my questions, so I couldn;'t conplete the assignment, and missed the start date for the PhD program and had to wait 9 months to a year for the next cycle. So I mailed back all checks without cashing them. 9 months later a $300 scar from Sallie Mae showed up on my credit report, I have been working with both U of P and Sallie Mae since October, to no avail. But I refuse to pay for something I never recieved, no class, no work, no response, why should I have to pay anything to them?

David

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DksLdy66
Lansing, US
Jan 18, 2009 12:37 am EST

going thru the same crap with them on the financial bit...couldn't understand how I owed them money and fannie may..they never sent the money back to fannie may...and the other part was grants etc...this school will financially screw you over...single mom here too.

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University of Phoenix [UOPX] - never recieved diploma

I completed my associates degree in May 2008 and after sending in the paperwork five different times still have not received my diploma. The quality of the courses was very poor and many of the instructors did not even bother to respond to any questions I had. I am in the process of contacting the State's Attorney to see what charges can be filed against...

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University of Phoenix [UOPX] fraud and cheating

I began going to Axia College of University of Phoenix in late August of this year (2008). I chose an online university because I would be able to essentially go to college with my fiance, whom also started at Axia at the same time. I had already spent two years at a local university in a major I did not continue pursuing; I had high expectations for this university.

My fiance had the first problem that we encountered with the university. He was told he would pay nothing for his education by our enrollment counselor (we had all of the same counselors), because of his financial situation. I questioned this because it sounded extremely fishy to me. I called our financial counselor and asked him time after time to please tell me whether or not my fiance would have to pay ANY money.

Only after I asked him, 'So, will he owe anything after he gets his degree?' did he admit that yes, he would have a six month period in which to pay off the loans. Until this point, our counselors had told us that my fiance would be covered under grants only. (I have never been sure how the financial aid system worked, but I had always heard that students would have to pay off loans after their degree at the very least. I have never used financial aid, so I am not familiar with it.)

My first problem was with an instructor in my first block of classes (a block is made up of two classes for a nine week period; it is comparable to a semester or quarter in other college terms). This instructor graded an assignment I turned in, and in the feedback, she told me that I did not include something within the assignment and that is was a requirement.

I replied to her feedback and asked where I could find this requirement, as I included everything that needed to be in the assignment that was mentioned by the syllabus. She admitted that it did not mention it in the syllabus, but began to question my position as a student because I did not have critical thinking skills. I was confused by this, and replied once again that I thought critically within the assignment, but whether I used critical thinking skills or not, I could not magically know to include this 'requirement' if it was not, indeed, a requirement in the syllabus. This went on and on, and I contacted my academic counselor to ask about the situation. To make a long story short, my counselor could not help me with the problem but told me that if my grade was more seriously affected by this, to let her know.

In the second block of classes, both of my instructors were very late getting back to me or any other students when we left questions or concerns. In one class, my instructor did not answer the questions of four different students (whom all had the same question) until the day after the assignment (that had sparked the question) was due.

In this case, the question was about a program the students had to use to take a math quiz, and I answered these student's questions the night of the assignment because I had used the same program at the other college I had been to. I cannot imagine what these other students would have went through if I would have left it up to the instructor to answer.

In my other class, a more extreme case happened. I left a question about that Sunday's assignment (critical for me to know in order to complete it correctly) on Tuesday. My instructor responded the next day (but over 24 hours later; Axia has a 'requirement' that instructors must respond within 24 hours or until their next office hours), saying that he would 'appreciate it' if I read the syllabus because it can answer many of my questions.

I responded, copying and pasting the syllabi's explanation of the assignment (that did not include the answer to my question), and asking him, 'Did I miss something here? I asked you this question because the answer is not stated in the syllabus.' That post was in the forum less than an hour after his original response.

I posted twice more on Thursday, before this instructor's office hours and after, reminding him that it was over 24 hours and I clearly needed help. I posted three times on Friday after no response, still; twice more to my instructor, and once to the other classmates, asking them if they knew something I did not. I posted again on Saturday, the day before the assignment was due and five days after my original question.

After no response from my instructor, I called him, although he did not have office hours on Saturday. When I told him that I could still not find the answer, he seemed surprised. 'Really? It's not in there?' I said, 'No, and I responded to your post multiple times. I copied and pasted the syllabus so you could see that it is not in there.' He responded, 'Oh, well, I'm very busy with my other job. I work with computers.' I respect that this man has another job, and that he gets paid little to do his at Axia. However, I was paying a lot of money to go there, and expected an education, as they promised.

After all this (I finally received my answer, five days late, over the phone), I asked another question of this instructor. After seven days with no response, I took it to my academic counselor. (I had emailed and called numerous times about this instructor.) Another long story short, she could not do anything more than submit a ticket into Academic Affairs; after no improvement, I researched the Academic Affairs department's phone number (it is not readily available anywhere on Axia's website, and it took me an hour to find it online. If anyone needs the number for whatever reason, the number to Cal Cohn, the current Director of Academic Affairs, is [protected] ext. 34132). Before I called it, I decided to withdraw from the University of Phoenix to end any further problems.

I am aware of everyone having problems with this university. I found their numerous reports on this very site within my first week of going there. However, many problems were with financial aid (which again, I do not receive) or with instructors not replying (which I had not had problems with yet), and I wanted to get this degree so badly that I hoped my experience would be different.

My main problems were with instructors that should not be instructors, period. I had one satisfactory instructor out of four; although this is not a long grace period for me to base this on, I think three less than satisfactory instructors out of four is enough to prove to me that I am not getting what I pay for here.

Thanks to another person's [redacted] on this site, I found the Official Withdrawal Form that I have already printed off tonight and am going to fax to my financial counselor tomorrow. The web address for this is axiafaw.phoenix.edu, and you must sign in (it is the financial aid website, so if you do not have financial aid, you have to register just for the site, as I found out tonight) and find the form.

Print it out, fill it out, and then send it to your financial counselor. I would highly recommend reading your state's official refund rules in the Academic Catalog. There is a refund called a pro rata refund that a student is eligible for if 60% or less of a course is completed.

I am sorry for the long report, but I want everyone to know, who reads this, that I am just another person whom is extremely dissatisfied with Axia's ability to exist.

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MooseIsAngry
High Point, US
Feb 16, 2023 4:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This sounds like the EXACT SAME thing that I went through, same time too, 2008. We might have even been in the same classes. I was told the same promises, wasn't even told that it wouldn't be UoP, but this "AXIA College" thing until AFTER I had gotten the financial aid, grants, and loans. Got the first semester of BS courses done, started with the next two, had so many problems and realised I was being jerked around for that government educational money, and dumped them. A "Critical Thinking" class? A course on how to write a paper? Seriously? $1,200 to "learn" how to WRITE A PAPER?!? The instructors acted like it was just some forum on Reddit they were helping with, materials were outdated and weren't synced up in places.

Yea, I had your experience, really wish I would've put that $5,000 in the local community college and gotten the full degree I was looking for and one that would be worth more than the paper it was printed on.

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Jun leavy
, US
Nov 02, 2022 9:05 pm EDT

They are scammers. Plenty of withdraw and deposit issues. Every time you will call their support, they will tell you some bad time stories. I deposited $8,500 till now not reflected in my trading account, they said the deposit is instant but it will take 24 hours, people have lost so much in binary options and Crypto currency, many traders have failed to withdraw their funds and profits made from binary and crypto currency options, Thank God who made me to get back my money from so called scammer, i was recommended to a funds recovery expert Mr. Federico Polanski when i contacted him i didn’t believe he and his management could get back my money because i have been scammed a lot already and didn’t know what to believe, but give it a try and i was able to get back my money. i will advice you to feel free and contact him via his email address: federicopolanski198@gmail.com and he will help you on step how to claim back your investment back from your scam broker

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Axia fraud
, US
Aug 13, 2020 3:03 pm EDT
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Predatory school. Preys on the poor. I wonder if their are any real teachers. Attended this school in 2008 it was a scam. I have owed 10, 000 dollars since 2009. I have paid a 1000 plus very year since then. So I have been paying this debt for 11 yrs totalling around 11, 000 dollars. I still owe 7000 dollars lol I know its really crazy but true. I have filled with the bbb and also with attorney general. I also have paperwork from a court case that has been going on for 5 years. Do not use this school unless you hate your credit and love giving away your money for nothing. NEVER had a worse experience in my life than this school.

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Lisa Dearinger-Benabides
, US
Mar 20, 2017 10:05 pm EDT

I started Axia back in 2005! Injured out of work as a single mother I decided to finally start taking some classes in criminal justice. Here it is 12 year's later and I'm still in debt, having tax returns taken from me from all these loan's I didn't know I supposedly signed for.. I'm still in about $28, 000 in debt after the $15, 000 they've already taken from me and no degree! The bad part is the waste of my time, money and still not actually having a degree that would ever be considered accredited. I'll be sending out several letter's to not only get these loan's discharged but I'll be suing for every single dime they've taken from me, destroyed my credit and ultimately my entire future. I couldn't even get back into a good school! My credits weren't transferable and I owed too much money to get any sort of financial aid. I am livid to see that people are still being taken advantage of just as I was. It's frustrating as hell to say the least and they need to be stopped. They need to pay back every single person they've screwed over. I found out what they were about sometime in late 2006. I filed paperwork for a temporary medical leave as I needed shoulder surgery from the work injury and I clearly wouldn't have been able type. Well they put me in 4 classes any how, said they never got any paperwork from me or my doctor which I know is crap. Sent me to collections for those classes as well as failing me! Don't waste your time or money with this so called school or any related to it. You'll regret that decision the rest of your life. I'm now 38 year's old and I'm a full time mom... it's not where I saw myself by this age!

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liltireddevotee
, US
Jul 08, 2010 8:04 pm EDT
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I have been faithfully attending Axia to persue my IT- Visual Communications degree, and finally the big day was coming! For 3 months I recevied postcards, emails and calls "you are graduating, commencement is coming!" I finish my last class, get my A and excited I schedule myself for a commencement walk, and order my cap and gown. Then the silence starts... I email asking when I can get my degree released, and I get a message that it could be up to 6 weeks until the diploma application becomes available. I wait. A week ago, I log in to my ecampus and the app is live. Excited I start going through the screens and get an error that I am suddenly 3 credits short. I email my counselor Andrew, and I get an email back stating "dunno how we missed that. But we did." I'm advised to take another class. I ask to escalate as I think it's unfair to tell me I'm graduating for months on end, when I'm short an elective. I get Andrew's manager's name and leave a voicemail on her line that I'm confused. I had 60 credits and suddenly I don't. I called and spoke with another gentleman and I asked "why was I allowed into my core classes MISSING that elective?" his response "it should not have happened." So I resign to take a class. I apply for my tuition through work, get a class scheduled with another counselor, because Andrew told me "it's not that I'm ignoring you, it's just that I have 300 other clients (my response "oh I completely understand, I have 91.2 million customers I have to deal with at any given time during my day." *note - he's quite cheeky...*) Then here's where it gets really muddled. I finally hear back from Andrew's supervisor. She states upon a review of my courses, they show an unapplied MAT 100 class from a local college was removed from my credit list. She says she applied it, and I'm complete and that she will have someone mail me an app to get the degree printed. Excited I reply back to my financial advisor that I won't need the class afterall. She replies back demanding to know who I spoke with and that now they are trying to figure out if what I was told was true. I hear nothing the rest of the day. Today I email in asking when they would mail me my app packet to release my degree. I get an answer back that my credits were forwarded to the board for approval. And that although they show its a college level course they don't have the final say. So I call Cindy the manager of Andrew, and ask for clarification. She then advises me that there is a dispute. Univeristy Services says MAT 100 is remedial and rejected the course. She states in Osiris (some accredation system they have) that they show that MAT 100 is equilvalent to their MAT 101, and is a college level course. So it is forwarded for dispute. I still have no idea what my status is. I know this though. I feel misled. I should never have been told I was done. I have a cap and gown sitting in a box, and a cancelled commencement. My family is devasted, and I'm frustrated to the point where I just want to give up. My point is: why wasn't I audited sooner. Why wait until the last classes are done? I hardly had a relationship with Andrew when I think back. He never checked in with me, never emailed, never tried. Somehow I feel I was just passed through. I even asked Andrew "why was I approved to join the BA IT program in August with a missing class?" his response "you can be accepted without a complete degree. You would simply make up the 3 credits, however it would not count towards your Associates degree." So had I not logged in, I would have gone on blindly into a BA program, never knowing I was cheated out of my AA degree. I share this story because I feel that my file was not handled properly. I am okay with taking another class. I am NOT okay with being made to look like a fool. My family with the tickets for graduation, my coworkers announcing to 40 peers that I graduated and finished my degree, and most of all feeling that I did something wrong. I have a 3.77 GPA. And no apology from anyone that this happened.

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VERY UNHAPPY STUDENT
New Orleans, US
Oct 01, 2011 2:21 pm EDT

THIS SCHOOL DOES NOT CARE ABOUT THE STUDENTS

ANYONE WITH LEGAL ADVICE PLEASE POST

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VERY UNHAPPY STUDENT
New Orleans, US
Oct 01, 2011 2:21 pm EDT

FBI AND AMERICAN GENERAL PLEASE HELP US THIS SCHOOL IS A SCAM

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VERY UNHAPPY STUDENT
New Orleans, US
Oct 01, 2011 2:20 pm EDT

AXIA IS A SCAM AND DON'T GIVE A DAMN ABOUT THE STUDENTS ALL THEY WANT IS MONEY. BEWARE FBI AN AMERICAN GENERAL PLEASE LOOK IN TO THIS SCHOOL THEY ARE FRAUD...

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8tryt
, US
Jul 23, 2011 8:17 pm EDT

This is a awesome College! I have gotten my A.A, B.A, MBA and DOC Degree from this college!

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wildfire 1
, US
Jul 15, 2011 4:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I think Axia sucks and they all lie, but they keep getting away with it because a few are given diplomas the rest of us to bad. I would never recommend this school to anyone and I don't care what anyone thinks. I had to deal with the lies and more lies and yes I think Axia should be shut down.

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University of Phoenix [UOPX] misinformation, deceitful enrollment tactics

I enrolled at the university of phoenix's axia college. I was told that FAFSA would pay for most of the bills for my school and that I wouldn't have any lab fees. Then I checked out a bill for 2000k+ for just the two classes I was taking. I was misinformed and mislead to to believe that I would pay just 2800 (quoted price) for the whole year of schooling and that it was a great learning experience. Then I started my first day. The whole process is disorganized and misleading (totally misleading, they lied and then avoided phone calls). I'm currently in the process of dropping my classes and trying to cut ties with this "school"

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archeangeluriel
Loganville, US
May 16, 2009 4:12 pm EDT

My sister and I both attend Axia and have had few issues. We both make great grades, and while at times it is difficult to get ahold of couselors or advisors, they always return our messages. Federal aide has been slightly confusing, but we receive statement for our college loans, and we receive our pell grants, which cover a great deal of our schooling. Online school, is a huge investment. I would not recommend it for anyone who is not easily self taught or is in a bind. There are many challenges, but I really enjoy this school. It is very important to be aggressive with questions you have. Don't be afraid to let advisor's phone's ring non stop and their message box fill up. I am going into my second year, and so far so good.

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torna browne
Brooklyn, US
Mar 24, 2009 10:40 pm EDT

I would have to agree with the person making the complaint 100% this school is not on the up and up I myself have some issues with this school, they are lying to get enrollments for the school saying that they offered the RN course and you can take the clinical at a local hospital then later they say that that was not discussed. They also give you instructor's who do not respond to you when you ask questions I went to this school as you said for 3 weeks without a counselor so I had no idea what was happening in this school. I think that a class action suit should be brought against them and show these people that they are not above the policies and procedures they are supposed to uphold. These schools are designed to help someone who is not in the best of situations to become self sufficient in a way that they would have the ability to take care of themselves and their families, if I spend 4 years in a 2 year program because you keep failing me so that you can stifle out federal funding from the government how will this become possible? I would suggest to you that we do not allow this school to do this to us we have so many agencies that can be contacted if we do not tell on this school then they will never know what they are doing to us.
Torna Browne tornabrowne@yahoo.com

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Libby Bailey
,
Nov 03, 2008 2:00 pm EST

University of Phoenix is eager to review comments of deficiencies from its students and works diligently to review and improve areas identified. Furthermore, students are encouraged to work directly with their campus to resolve their issues. After working with the campus, should further attention be necessary, students may contact the the Office of Dispute Management (ODM) for assistance. To pursue a specific issue, call 602.557.5566. We will also have one of our staff members personally reach out to you to help you work through this situation.

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2:55 pm EDT

University of Phoenix [UOPX] not teaching anything, lied about cost

I am currently enrolled in this on line school and in my second class. They do not teach you, they give you questions and make you research everything. They say you are recieving a bachelor's degree yet you have to attend four years...not to mention other thing that they do not tell you before you start. I would not recommend this for anyone! Now I must figure out how to get out and find an appropriate college.

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SuperVepr
Redneckville, US
Jul 01, 2009 1:13 pm EDT

UoP online is for people that need the paper but don't have the time or background to complete a real degree. They sell diplomas for the most part.

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Folly Darling
Houston, US
Jul 01, 2009 1:08 pm EDT

Uh duh...a bachelor's degree usually takes 4 years unless you are transferring in an acceptable amount of credits from an associates degree.

And the laws will vary per state. So did you do your research before you even signed up. It sounds like you want everything handed to you on a silver spoon.

I graduated from UOP and it was absolutely a grand experience. I met so many people. I went to a ground school. I would go to finish my grad degrees but suffered brain damage from a coma and can't attend now.

You are accountable for reading the guidelines, policies and all about the process before you sign the contracts. I never had a problem with funding or anything.

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Ripper offs
San Antonio, US
Jun 19, 2009 3:19 am EDT

Yes John I know, we are going through the same. And if you don't post attendance they will kick you out because they need certain posting attendance or the government wont give them ###. It is all money involve

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john
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Nov 25, 2008 9:58 pm EST

UoP counselors are mother###ers. They're lying ###s!

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Enjoli
,
Nov 17, 2008 12:42 am EST

If you do not plan to do research then you will not learn in any college you attend. University of Phoenix is a fully accredited College, if you do not like it and have completed enough class to get credits your credits will be transferred to any other accredited college (meaning they will accept them) UOP is utilized by the US Military for it's officers overseas and has a great reputation. Also, Associates degrees take two years, a Bachelors four...if it takes you less than four years to get a BA then you can be sure that your school is not credible, unless you're doubling up on classes or something.

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University of Phoenix [UOPX] scholarship fraud

If you are thinking about attending the University of Phoenix, DON"T! It is a rip off!

They pride themselves on being "a university for working adults" when all they care about is getting their hands on YOUR money. Their financial aide department is a joke! They advertise for students to apply for scholarships, which is a total fraud! I applied for a scholarship and was awarded a 4-year $50, 000 scholarship to UOP only to have it taken away from me, two weeks later, because UOP does not award scholarships to doctoral students. No where on the application did it state that the scholarship was for bachelor or master degree programs only. So, from telling everyone in my family and my employer the great news to now being totally humilated and too embarrassed to say "Oops, it was a MISTAKE". The way I see it, due to someone else's mistake I should not have had to suffer the consequences. I should have been able to keep the scholarship! So BEWARE...don't fall for their scams! Also, the professors are not willing to work with you nor are they understanding when life throws you curve for example, going into labor and being hospitalized for two days due to complications. In their eyes, that is no excuse and you should have been better prepared followed by a non-passing grade and put on academic probation.

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sharkgut
, US
Jun 17, 2010 8:57 pm EDT

Beware and remember your just part of a quota! sucker!

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The truth is out!!!
, US
Oct 21, 2009 1:35 pm EDT

I agree Do NOT go to THIS SCHOOL because its a TOTAL RIP OFF>>>>>> Your money is ALL they want and YOU are ONLY another NUMBER! MASSIVE LIARS and NEVER give that person out in the store your telephone number because then the CALLS WILL NEVER STOP UNTILL THEY HAVE YOUR MONEY!

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browneyes44
Phoenix, US
Sep 17, 2009 4:18 pm EDT

i just got done with my with my first set of classes and took the finals and with one of my finals she accused me of cheating i have not cheated never would cheat ive tried calling my academic counslor and she wont return my calls

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howa
duluth, US
Jun 05, 2009 3:13 am EDT

I too am a student at the UOP. I feel it is odd that I can never reach my finical advisor when needed. So now I'm looking for people that may have experienced the same thing . I wrote the president because they seem shady.

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Cameron1999
Plymouth, US
May 24, 2009 10:51 am EDT

Thank you for your assistance! I really appreciate it. I will contact my local Better Business Bureau and forward the email. I am very frustrated with this issue, and I can not drop out and attend another school because I will then have to pay all that money back first and I can not afford to do that!

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armywife65
Charlotte, US
May 23, 2009 10:16 am EDT

First report them to your local Better Business Bureau. I also suggest you forward this
email to the school's P.R./Comunications office -- the address is
media@phoenix.edu. Be sure to tell them you've contacted an
investigative reporte who has reported on them in the past.

Don't stop if you don't get what you were promised.
These people appeared to be trained to lie, cheat, steal from students, especially the ones that are naive about schooling.
It's sad.
Good Luck to you

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Cameron1999
Plymouth, US
May 23, 2009 3:09 am EDT

I am also having problems getting my refund, the left over after my classes are paid for. I failed a class and was short 3 credits(one class), so I completed my 3 credits for my federal pell grant to be released. My student loans went on and paid for my classes, the left over was $593. It has been credited for about a month now, but they still have not sent it out. I was told that my pell grant would be released on the 18, it has not been released. My new financial aid advisor has now told me it will go into processing by the 25, monday, memorial day, and that I will recieve it with in 14 days of the 25. This is the first time they have done this to me! I do not know what to do or where to turn them in at or even who to turn them into if they do not send it out.
Can anyone help me? or give me their advice?

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Diane DeBauche
Two Rivers, US
May 02, 2009 10:45 pm EDT

I am currently a University of Phoenix online student and I agree with alot of the complaints I just read. I am currently having issues with the financial aid.
I have been enrolled at the the UOP since November 2006 and I have been at a grade point average around 2.8 but this is not the problem. I have had financial aid and student loans help me pay for school or shall I say I have lined the pockets of the UOP with thousands of dollars for my so called tution expenses.

So far since I have been there I have only received one refund from my financial aid package twice a year.
When I first started the UOP it took them 90 days for my financial aid to be received. I have been in nursing school in the past and it never took this long for fasfa to take a look at my application.
I was told that the refund of what was left after they took out for my next 4 classes will be sent to me in March 2007. Needless to say this is the only refund I ever received from them and it was small amount. Since 2007, I was told so many times that my financial aid was at the school and that it was being processed. But when I called to see when I will be able to receive a refund they always seemed to give an excuse why I am not getting
a refund. I did not fail any classes at that time (not until recently) so I know it was not my grade point average.
They would tell me you are only getting enough to cover your next 4 classes. I didn't understand this
how could they figure 4 classes costed almost $6, 000.00?

Now they are keeping me out of classes because of I am out of financial aid. The last time I filled out my financial aid my finanicial advisor told me not to apply for the loans at this time just apply for the grants.
I didn't understand that.
Well now I am out of money and they will not me take my classes until I figure out what I am going to do.

So I was wondering if there is anyone that could help me with advice? Do I just drop out of this school and go to a community college like the University of Wisconsin? Or a Technical College? Did I just waist 3 years of my life on nothing? Is there anything I can do legally?

Please help!
Diane DeBauche

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University of Phoenix [UOPX] - not returning disbursed funds

Not returning money to lender even though i withdrew from classes. . . Messed up my financial aid at another college

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University of Phoenix [UOPX] financial aid rip-off

When I enrolled at the University of Phoenix back in August of 2005, I then thoufh that it was the right college for me since I was working full time. Situations started to get shaky about a year later when I started receiving bills from the school. I let my financial aid advisor Betty Hamm know why was I receiving statements. She then told me that I didn't apply for my fianacial aid in time in which I did which was in April 2006 a week before the deadline. Mrs. Hamm said the she would look into it. A month had almost past and she then stated that I had to start paying on the bill out of my pocket. I was wondering on why and how I had to pay for this when financial aid is supposed to be taking care of it. She explained to me that I had to start paying for it in order to get more financial aid. I think that wasn't fair at all for me especially since I didn't make much at my job.

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Darrell
Salina, US
Feb 18, 2009 2:22 pm EST

I'v taken 4 classes with the college they told me when i startedthatthey would help me aplyand get FASFA...I"was "randomlly chosen for verification" after turningallthe info they asked for (for 4munth) they strung me along i had 3 "A" and 1 "D" when i got the "D" they told me i no longer quolifide for FASFA. now they say I owe $4500 for the classes i took. They will not reales my transgript. now i can not get in to another school with out paying this bill.

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Unhappy with UOP
,
Dec 02, 2008 12:37 am EST

I was told that I could apply for Financial Aid. Now they spin it so that I cannot qualify and have to pay. I was doing well in all my classes and had to take a fall out of a class because I was laid off from my job. Now they’re telling me that due to my past grades I cannot qualify! This is not what I was told when I signed up. Since I've started, I've had 20 different so-called Academic Counselors and none of them were straight up with me. I wish I have never signed up with UOP! They are no good money stealing frauds for a so-called college!

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AZSkye
,
Oct 30, 2008 2:37 am EDT

PS - Use your computer to find a dictionary - there are all types of them from banking to taxes. Search the Wiki's, search here and other "help me' places.

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AZSkye
,
Oct 30, 2008 2:32 am EDT

Tamra - speak with an attorney about this. Sounds funny to me too. Esp. the part where they won't release your transcripts.

As I have learned - read the fine print first, and don't let them hurry you! If it's as good as they say, it will still be there in a few days. And if you don't understand something, ASK at least 2 totally different people. If they agree with each other, their answers are probably good advice. Go to your bank when it's not very busy, and ask someone for if they have time to help. Or call your local bar (legal/attorney) association.

Keep asking until you feel you understand what the fine print means.

Best wishes.

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ExBelkAssociate
Paragould, US
Oct 23, 2008 2:03 pm EDT

I agree! What a ripoff - I obtained my MBA/HRM from there due to health reasons, even went on to start my PhD - decided I did not have the time for the class, within the first few days - my academic advisor jim t. told me to stay in the class and financial aid would pick it up and then it would all be rolled into my current loan and deferred. So I did NOT drop the class, I passed it with an A- and then got slammed with a 900+ $ bill and they want to take me to court - if I had dropped when I wanted to, I would have owed a fraction of that! I recently lost a wonderful job opportunity because they will not release my transcripts from my MBA and actually told the employer I had "unfinished financial obligations".. looks wonderful eh? Lame.

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