SUBMIT A COMPLAINT Complaints & Reviews / clothing

Sep 29, 2019

I bought a dress from a month ago and asked them to collect it as it was not at all the size mentioned on the site.. aside from that, I raised a complaint to have it collected and have been following up for a month+ ... but their after sale service is more than PATHETIC.. It's the worst experience I have ever had an online shopping website / claim no. [protected] - apple macbook a1342

Sep 24, 2019

I'm Deepak, I purchased a laptop (Apple Macbook A1342) with one month warranty from Awok on 17th August 2019 through order number 992-599-72A-1. The product I received was not working properly. A complaint was raised and the item was collected back from me on 18th August 2019. Claim no.[protected]. I... / I made order ten day back still I don't receive my delivery I a

Sep 19, 2019

Awok.comI made order with - Order 10005016A1 already 10 days completed I don't received my order yet when asked to delivery team they said to contact awok and when I send mail to awok they said contact with delivery team please help me I have to leave for India as soon as possible this will be very helpful me if it's resolved Adnan [protected] / arion fan

Aug 31, 2019

I bought a fan in Dubai, UAE from which is from a manufacturer from Egypt. The warranty says I have a 1-year claim and I bought the product on 04/19 and broke down in August 2019. Called Awok as they are the distributors and they said they will not honor the warranty due to their... / refund not received

Aug 28, 2019

i received a broken item and put a complaint they took the item and when i asked the delivery man what should i do now i need my money back he tell call the customer service it is been 1 week trying to call them no one answer more then 100 call customer service 0 they are the worst i send... / hi my complete about my delivery..

Aug 03, 2019

Awok.comI like to inform that I order one mobile nd there information that I will got on 31st I ordered in 28 July...but still now I didn't receive my 3rd August...can I get today or tomorrow my delivery..plz..7days kindly request to u.. this is happening for me 2nd... / refund issue.. from awok.

Jul 29, 2019

Awok will not given my refund since last 21st June 2019. My complaint number is [protected]. I called more than 50 times and mail to awok 30 times so far. But all sales/support team not given any solution for my refund. I spend almost 50 DHS for calling this awok people to get solve..and refund... / cart details of undelivered online purchased materials

Jul 24, 2019

Track Order Number:- 275-087-01A-2 History: Where your shipment has been - 18 Jul 20198:32 am - Till Date In process (Not Dispatched yet) Estimated Delivery: Jul 23, 2019 to Jul 25, 2019 (Requesting to Deliver the Material as soon as possible CART DETAILS (Undelivered Items):- 1.ATA 3... / hand bag 4 in 1 tassel tote bag

Jul 22, 2019

Awok.comHi I ordered a 4 in 1 tassel tote bag. In your ad it clearly mentioned 4 in 1 bag but I received oly 2bag. So I want to return that item. I just want to ask you either I want my money back or get me equal Any other thing for this price.. In awok app still delivery is pending showing ... Bt... / blumix r20

Jul 18, 2019

Awok.comI want to complain my blumixr20 not fuction properly i almost use it 5days only why this happen can u fix it!! Have a 3months warranty but 5days only i use so very bad mobile i regret that i buy this mobile..alwys hang and have white background have yellow apear blackscreen and also so... / I did not receive my order from 50 days

Jul 15, 2019

Awok.comI Ordered from online on 27 may I have already made payment for that but I did not receive the shipment and in my awok accounts it is showing order delivered while I have not received it I am complaining regularly since 1 month but no response from awok just they say we are trying hard to... / delivery time

Jul 15, 2019

I make order last Thursday at 11 July and till now 15 July not received and when call your call center give me shipment company number to be called by me which is not professional and this company told me that will deliver my shipment by 18 July which is NOT accepted at all, then called... / refund

Jun 30, 2019

Good Day, I am so much frustrated about you awful unethical customer service. I requested for a refund of order 917792-64I-1 and 2 amount 33.5 more than 15 days now no positive response even though I call several time to the customer care. Every time new agent pick the call and says I... / markers, cables, pencil cases,...

Jun 23, 2019

I riceved a call from 3 hours about my order . The delivirey man took my location and said to me am under your building ... I waited alot untill now I didn't receive any thing and am trying to call him but he is not answering and on the contact number no one is answering too ... Thanks for... / order number - 948-253-38a-3 & customer service agent sulekha.

Jun 12, 2019

Worst customer service ever... I ordered an item more than a month now they have not sent me that item and now they want to return me my money they took delievery charges as well but item not sent... I get a call from customer service lady name sulekha who is so rude when I asked her to... / polartec electric heavy dry iron 2000 watts, pt-3530 (7 days checking warranty)

Jun 09, 2019

Dear All, I am very upset, because i have purchase iron 2 times from you. But both times its not working properly. Newly I was purchase with Order # 43586908A1 that Iron is also not heating properly. My previous order # 59335315A1 was also having problem with Iron. So please give me best... / mobile phone crescent 5 lite

Jun 07, 2019

I was trying to set up and save my email to google play store but still it says please try again later.also I was trying to set up the WhatsApp, I opened the date and time to adjust but couldn't find the SAVE mode of the will I set up an account if I can't even see the save mode... / delivery of items failed and then there support team unsupported

Jun 07, 2019

Its simple they do not care about customer. You can't get refund even if they failed to deliver your order and in there app or website you don't have an option to file a complaint if your item is still not delivered. I placed an order and then they sent it with a creepy corier company that... / indefinite delivery date

Jun 02, 2019

I ordered last May 12, emailed them 2x for follow-up. I t was clearly stated that my items will be delivered in 3-5 working days. But as of this date June 2, none arrived. And the answer I got is when they receive the item from abroad they will deliver it immediately BUT they don't know... / mobile

May 26, 2019

Awok.comI have an account i. Place an order. But the item was worst. I complained you. Your assistant came and bring item to youYour response came in form of call. You said I send your money in your email but the problem is I forget my previous account and I also don't have my coupon number And... / delayed delivery

May 26, 2019

I want to complain about my order it's been last week since I ordered and pay for my order and until now I didn't receive it .When would you deliver my order ? Atleast give us customer a minimum days or a heads up about our orders because it's not every time we are always available to...

Awoke / mobile phone

May 10, 2019

AwokeSir I bay tha mobile phone in and they give me a 1 month warranty one day I check it's voice problem I complain him his customer come and take my mobile phone and say 2 or 3 day I give you new mobile phone but 6 day I call him text him but they don't answer my call and don't reply... / worst of the worst of the worst online shopping experience

May 09, 2019

Hi, This review is real and currently happening to me right now, which is the worst of the worst of the worst experience to We consumers are using online portals to make our shopping life more convenient and easier however just for aed 52.00 i'm in hell. Will go deeper to the... / long delivery dates (about a month) and removing items from for which we paid

Apr 30, 2019

I purchase some items from on 10-4-19 it has been 20 days my items not yet delver to me. even after 15 days they removed items from my list saying it is not in stock. my concern is if it not in stock why they keep displaying it. and why they charge first. I don't find such poor... / delayed delivery

Apr 30, 2019

It's been more than a week I've placed my order. There has been no updated what so ever. They haven't give me any exact date or even time of delivery. They don't even have my mobile number to contact me. I keep verifying my phone number on the website but I never seem to get a code. I... / miscellaneous. personal and pet items

Apr 26, 2019

I have placed an order with AWOK on 14th of April and they have split my order and was just the shipping fee for that, ok but the remaining items are yet to be delivered and it was majority of my orders which was on sale. I dont want to think that they were purposely splitting the order... / waxing strips

Apr 25, 2019

I have ordered 2 box of waxing strips, bag and cleaning materials. 2 box of waxing strips is empty, the bag was totally trash. I have filed complain and they get back to me morethan a month. They told they check the cctv for the empty box and all was fine 😂😂😂 but then they cant show me that... / service-great sleep double 3 pcs flat bed sheet 220x260cm

Apr 21, 2019

Awok.comDear team, Our Order no:496-625-90A-1, we ordered few item in it we ordered 3 Pcs bed sheet but only 1 bed sheet was received, remaining 2 bed sheets was missing. Order was made on 19.04.2019 and delivery was done on 20.04.2019 at Al saoud building, Office no:202, Near Galdari Driving... / missing delivery

Apr 08, 2019

For your kind information, I have received the orders but 1 item is missing. The packaging of what I received can only fit for the 4 items that I have ordered which means that nothing has been stolen or fallen out of the package. I have ordered the following but the highlighted wa... / awok didn't deliver the item!!!

Apr 07, 2019

AWOK never shipped the item i bought on 12 FEB 19 until now. They keep telling the same information that they will contact the supplier and update me. Last reply through the email last week when i asked about the update, they SAID THEY CAN'T GIVE a delivery date unless they hear from their... / I had ordered mobile phone which was not working

Mar 21, 2019

I returned the mobile phone and asked for refund it's been 6 months they are neither returning my money nor sending new products cheaters and bad company I have mailed them so many times they are not helping me out I tried to contact them on phone and they are not responding please help me... / guys do not buy anything from awok.

Mar 16, 2019

Guyz do not buy anything from awok. Most of their items doesn't work and when you a place any complaint asking for replacement or warranty, they charge you 42 AED as pick up charges. Even if your product is under warranty. They only cheat snd have pathetic customer service who are very...

Awok / gbw 3d optical illusion night light 7 color changeable with touch control g-298 wuba elephant

Feb 25, 2019

Hi, I want to raise a complain against your system as I have noticed upon checking out it is automatically adding up unnecessary items which I have not selected at all! What kind of unscrupulous act is this??? I have deleted those items which I have not selected and then again it is adding... / pre-order sale

Feb 23, 2019

I had pre ordered Apple iPhone XR, 64GB, Product [RED] on 26/09/2018 and promise delivery was end of October or beginning of December 2018 and still not received today 23rd February 2019. Many email were sent from me to the sales department and every time they said they are sorry but their... / HP Chromebook 11 G4/G5/G6, Intel Celeron Processor, 4GB RAM, 16GB eMMC, 11.6 Inch LED Display, Memory Card Slot, OS Google Chrome, Black-Refurbished

Feb 15, 2019

Order Details:44880096A1 order placed date: 14/01/2019 Case Id #144677 Dear sir/Madam, HP Chromebook 11 G4/G5/G6, Intel Celeron Processor, 4GB RAM, 16GB eMMC, 11.6 Inch purchased from, the dated:14/1/2019, at the same day i returns the chromebook because of battery complaint and... / fake promises and wrong product delivery

Jan 23, 2019

Ordered Xioami MI8 and received MI note 3 which is half of paid price. First class scam site and service. Please don't ever order from these scumbags. Buy from shops or by renowned online services like AliExpress. They haven't refunded my money till now after 3 month of order and saying... / awok

Jan 16, 2019

I ordered two items in awok and they didn't send it to me.I waited for a long time and then I decided ask my refund but they said as per your request we cancel your orders, but refund will get you after shipment received back to them.but I still waiting they didn't make refund and don't... / very late delivery of my shipment and unprofessional attitude. (order number 5666533939a iphone xr)

Jan 12, 2019

Dear Awok Team, Greetings and Happy New Year. Regarding your below mail please be informed that i paid against the order no #[protected]-9A before 95 days and i will never go for cancellation you should realize and maintain your reputation and deliver the shipment as per your commitment ... / subject: re: 962-251-38m-1 order no

Jan 06, 2019

Awok.comI Order 4 items on 21st Dec 2018 and I got 3 items in 4 days rest 1 till today no update, I sent approx 7-8 emails but everytime Shweta from sales support saying " that item already sent to dispatch team" I can't understand how to reach them and to find my item. Hopeless online shopping... / items not received but order status said delivered

Jan 05, 2019

I placed an order online in awok.vom and paid for it on 2 January 2019. The scheduled delivery mentioned is 7 January 2019. When I checked my order in on 5 January 2019, the status said that my order was delivered to me on 3 January 2019. In fact I did not receive any items fron...