Menu
Avis Customer Service Phone, Email, Contacts

Avis
reviews & complaints

avis.com
avis.com

Learn how the rating is calculated

1.6 478 Reviews

Avis Complaints Summary

65 Resolved
399 Unresolved
Our verdict: With Avis's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Avis has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Avis. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Avis reviews & complaints 478

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Avis reviews & complaints

ComplaintsBoard
V
6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis money refund

Good morning!

As I have already informed you, I never get the cars and I want my money back. The reason that I didn't get the cars is that I have no credit card to pay the deposit. For the same reason I want my money back for the ref numbers AE580337070 and AE580348110
I also want the money for the extra insurance.

I am very dissatisfied for the reason that you didn't accept my debit card for the deposit or cash. I believe that this fact hurts Dubai's tourism.

Please provide me with information about the day that I "ll get my money back. I want it as soon as possible because I run out of my vacation budget because of your procedures. I have to pay every day a taxi because we are 6 persons.

Thanks a lot

Read full review of Avis
Hide full review
ComplaintsBoard
M
1:17 pm EDT

Avis avis canceled my reservation.44790518us3

I had a confirmed reservation for a car. Pickup was scheduled for 11:30 PM July 24th. I was traveling that day from Albuquerque to Anchorage. My plane was delayed and I missed my connection in Denver for the flight to Anchorage. At 7:40 PM Alaska time I called the customer service desk for Avis at the airport. No one answered so I left a message stating I would not be arriving until aprox. 9:30 am on July 25th.
I left my number in case they needed to contacted me. When I arrived at the service desk at 9:30 am on the 25th I was told there was no car available for me and because I was late my reservation would no longer be honored. I was told there were no cars available but I could wait a few hours if I wanted to but I would have to pay prevailing price anyway. I had a reservation for an outing in Palmer AK at noon so I didn't have time to wait. I ended up renting a car from
Enterprise. The final cost was more than twice the price I had secured with Avis.
I feel I was treated very unfairly and would like avis to reimburse me for the difference between my quoted reservation with them and my cost for the car I had to rent from Enterprise. The Avis reservation was 478.81, my cost for same day rental at Enterprise was 1029.53. The difference is 550.72. This is the refund I am requesting
Lastly, the customer service agent at that location was completely unmoved by my situation and made it very clear she could care less. She said I could wait around for a few hours if I wanted to but there was nothing she could do for me so I might as well go somewhere else.

Read full review of Avis
Hide full review
ComplaintsBoard
R
7:48 pm EDT

Avis rental car

My wife rented a Grand Caravan through Avis at the SLC Airport. The van was extremely dirty, inside and out. When she travelled over 55 mph, the shook so bad she had to pull over. She returned to the airport to exchange the van and was met by many Avis employees who were Hispanic and could barely speak a word of English. They were really rude and pushy! Come on Avis! Considering what this van costs to rent for 2 weeks, this is very bad service!

Read full review of Avis
Hide full review
ComplaintsBoard
J
12:17 pm EDT

Avis service

I was at your location I believe July 25th at 1264 Chisholm Trail Round Rock Texas the guy at the counter was very rude to me we were arguing back and forth about a rental that I was trying to get and then I asked him could he speak a little better English he got very upset or upset told me I was racist told me to leave his store he did not have any cars for me

Read full review of Avis
Hide full review
ComplaintsBoard
M
7:08 am EDT

Avis rental car

We picked up our prepaid rental car 2 hours late and were charged 50 gbp. They said there is a fee and the amount depends on how many cars they had in stock
The lot was full. They said they could put the money towards covering roadside assistance so we said ok after they said...you can dispute it but once you sign for the car, there is nothing you can do about it. We needed axar so signed it. Upon return they found a scratch on the plastic wheel well and charged us 380 gbp. We refused to sign for it because we didnt cause any damage. There was no dent or anything. This surely couod have been existing damage. The kid had to get on his hands and knees to find it. Avis insures their rental cars, so I want to be reimbursed if we are charged. They are gwtting paid at least 2x for this, not to mention the next sucker renting that doesnt get on their hands and knees to check under the car. Every year we come here a rental car company fraud us somehow. Someone needs to fix this. Thank you.

Read full review of Avis
View 0 more photos
Hide full review
ComplaintsBoard
A
6:35 pm EDT

Avis car rental

Avis is really a scam. It has charged extra for me and my boyfriend and when you call the customer care and ask them for refund, they are very rude and arrogant.
My boyfriend had rented the car for 2 days from ROCHESTER Airport and exactly on the day of the return we had a flight from ROCHESTER TO DALLAS, Avis charged extra $130 saying that we returned the car the next day which was not true because we took the flight and the next day we were in DALLAS. We called the customer care and they provided us with wrong email ID, It has been a month and still the issue has not been resolved.
I also rented car from Avis and they charged me extra $24 and when I tried calling them and reporting the issue, they were very rude as always and gave me the reason that I returned the car an hour late but I returned the car just on time because it was a SUNDAY and on Sunday they close at 1 and I returned at 12.19 and if I would have returned an hour late, it would have been closed.

Read full review of Avis
Hide full review
ComplaintsBoard
A
6:59 pm EDT

Avis shuttle pick up at laguardia airport nyc

On June 8, 2019 we were picked by a Budget shuttle to pick up our rental. The driver on Bus #6 at 1am was driving erract and at high speeds. The shuttle was over crowded and passengers were standing. People were swaying back and forth to his high speed including senior passengers. Further more there more than 30 people renting cars and there was only one clerk. Took us 2 hours to get our car. Unacceptable business.

Read full review of Avis
Hide full review
ComplaintsBoard
A
9:32 pm EDT

Avis overcharging

Rented a Mitsubishi Outlander on 1-May-19 till 6-May-19 from Budget, New Rochelle Station on a International Driving License with total protection. On 6th May, had a tire blow out and was towed to a tire shop in Bloomsburg, PA. By Budget Road Side Assistance. Tire shop did not have a tire in inventory and said it will take two to three days. Budget did not provide a alternate car and left me stranded in Bloomsburg. Left with no option as everything was closing at 5 pm had to leave car behind and rented a new car from Enterprise as had a flight next day. After 10 days, Budget puts out a e- receipt for 1422 dollars compared to original cost of 387.
Rental charged from 1-May till 15th, although Budget towed the car back on 7th. Late return penalty, additional insurance charges, returning to a different location charged.

What are my rights as the car was not in a driving condition and Budget did not help me out despite having total coverage of LDW, cover myself and cover my liability.

Read full review of Avis
Hide full review
ComplaintsBoard
S
4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis avis car rental

It is 22:17 on a Friday night they have 4 people on duty, only 2 between budget and Avis, the other 2 at preferred.
NO manager and NO service .
They feel NOTHING
Well done Avis on living your core values
You SUCK
We tried speaking to one of the staff and she just said, well it is what it is, there were delayed flights
Surely they would know if flights are delays and make a plan.
Somehow Avis seems to think they have the monopoly and they do not need to go the extra mile

Read full review of Avis
View 0 more photos
Hide full review
ComplaintsBoard
R
12:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis 1. lack of telephone call agent to report an incident 2. no rear wiper

1.On 6 May 2019, when in transit between Needles and Flagstaff, my Budget hire car was damaged by another tourist in a parking lot at Seligman Chevron gas station. My wife and I were in the car when the Russian tourist parked next to us and banged her driver's door into our front passenger door. I took photos of : the dent caused in our door, the Russian's Sext hire car license plate and the Russian driver's driving license. When trying to phone various Avis/Budget helpline, I was unable to make contact with one of your agents to report the incident. This was very stressful during our journey.
2. On collecting our hire car at Palm Springs earlier on 5 May, I reported the lack of a rear screen wiper on the car. I have since driven through various rainstorms and found it difficult without the wiper to see out of the rear windscreen. This has also proved stressful.

Read full review of Avis
Hide full review
ComplaintsBoard
R
5:03 am EDT

Avis unauthorized credit card charges for rental upgrade

Date:4/27/2019
Ref #:[protected]
Escalation Ticket # [protected]?
Made reservations online for a car and paid for the car rental online. I arrive at the airport and had a discussion with the representative about whether or not I wanted to gas up the car before returning to the airport or and I opted to have the airport gas up the car for a fee of $8 a day. I sign at the counter and was given the rental agreement and was told to go to the ground floor for keys and car. I received the car keys and was told car was in slot 28 and left the airport. Now prior to getting to the car, no one mentioned that this car was upgraded to a luxury car. Returned the car on the day scheduled and was given the receipt and reviewed the charges that no indications listed in regards to upgrades. I got on the plane & returned home. A Few days later, I happen to be looking over my account and discover that my credit card has additional charges... I call Avis and was advised the charge was for a gas charge and a upgrade for a luxury car. No information in regards to a rental upgrade was ever discussed with me when I picked up the car. I do not like the fact that my options to make the decision for an upgrade was taken from me. A change from the original agreement is something that I feel should be discussed with the individual that is picking up the car. Then I call customer service to dispute the charges and barely can get assistance for the issue. This whole experience was the worst car rental experience I have ever endured. In addition to that, I asked the representative for a name and number or email to escalate this issue so that this situation does not persist and was continuously told that there was no contact number or email that could be given. Then after speaking with this same representative for almost an hour he places me on hold and comes back with an escalation email that I can send disputes on which was avisdocuments@avisbudget.com. I go home and look this up and this was not accurate information given for disputes. Where does this ever happen? The whole process of the call and entire experience was unsatisfying and irritating. It was like pulling teeth to try to get information on how to go about escalating my concerns and for that it would be very difficult to get business from me again.

Read full review of Avis
Hide full review
ComplaintsBoard
M
9:43 am EDT

Avis car rental

My partner rent a car from Avis by reservation on the internet (for 3 days from Fiumicino Airport)

The car was not prepaid

At the arrival on the desk of Avis -Budget and after 40' of waiting, we have been told that we have to go to the desk on another floor (40' of waiting for nothing)

On the desk of Avis we gave the credit card (VISA) which was not recognized by the system.

We called the bank who confirmed that the card was activated with enough money left to pay.

We proposed to pay with any possible other way, they refused.

We asked from the manager Mr Marco Gallo to help us, he just said that he will try to and then dissapeared.

We finally rent a car from another company with the exact same card.

Thank you very much for your feedback.

Maria Anastasiou
(Evangelos Theodosiadis : card owner)

Read full review of Avis
Hide full review
ComplaintsBoard
M
11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis no flexibility to receive car after closing hours 22:00pm in case of late arrival

See also above in title:
Even after check with agent, no flexibility or service attitute.

Agent through whom rental was made was helpful and tried as well - however could also no guarantee receiving car after 22:00pm

Decided to cancel reservation, eventhough cumbersome, as car was still needed for rest of vacation.

Will not book Avis again if avoidable

Read full review of Avis
Hide full review
ComplaintsBoard
B
10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis wrong vehicle class

We had booked an SUV type vehicle many months before our travel. (November 17, 2018). Our travel took us to a lot of bad roads exploring the Calama desert so we wanted to be prepared. When we arrived at the airport counter (on time!) there was no car at all waiting for us. The one, single counter person jumped up and said she'll have to go to downtown Calama to pick up our vehicle and would be back in half an hour ( the people behind us in the line were NOT happy). The car that she returned with was a Peugeot 301. 100% a family sedan and not an SUV. The guy who did the check of the car with us kept insisting it may not have been an SUV but it read in the contract "and similar" and there just was no other car at all anyway. Which we knew, considering the one we were given had to be brought in from elsewhere. So we felt forced to take the car. It was a nightmare and basically ruined our vacation! Anyone who has ever driven the dirt roads of the Atacama will tell you it is crazy to drive with a sedan. To get to our hotel we had to cross a riverbed every time! Very, very, very unimpressed!

Read full review of Avis
View 0 more photos
Hide full review
ComplaintsBoard
J
5:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis charged an amount with no proof of damage

I was charged an amount for damage after vehicle was checked in without damage.

No proof, no quote, no damage report was sent to me. Absolutely no documentation or proof?

After numerous emails and requests they still charged me and have still not sent any documentation whatsoever.

When I checked in vehicle with no damage they said the for would be sent to me, I have still not received it.

They charged me over R6000 for damage?

Read full review of Avis
Hide full review
ComplaintsBoard
O
3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis Scamming customers and bad customer service

I booked a Avis car via CarTrawler six months before my holiday in Italy. I comes with a prepaid voucher where everything is inclusive and you pay nothing at counter. I followed every instructions, but when I arrive at Avis branch at Via Romolo Gessi, it was closed. Panic and desperate, my hotel help me call Avis Piazza Diaz branch. Avis agent get me to sign new rental agreement without telling me she won't accept my prepaid voucher. I asked Ms Stefunau 3 times how much more I have to pay and she said I pay 62Euro more for snow chain and roadside assistance. But indeed, I have signed to pay extra 750 EUROs on top of my prepaid. Ms Stefunau is a lair.

The night after I collected the car, I received and email with new rental agreement. That's when I know I was cheated by Avis. I tried to call Avis Italy, but it ended with a number that is wrong. Every Avis agent I spoke to said they can't do anything. I finally called Avis UK customer complaint centre. A lady with keep saying I have signed the new rental agreement, therefore I pay, pay, pay. When asked why Avis branch at Romolo Gessi was not open, she ignore the question and keep saying I signed the agreement.

I think Avis Italy is a scam. They sell cheap attractive packages and ask you to go to a certain branch. Then the branch is closed, you will rental from another branch at an exorbitant cost.

I have rented cars from other companies like SIXT, and they were 100 times more professional than Avis.

Avis tag line "We try harder". It is better they change to "Avis, we try harder to cheat you"

Avoid Avis at all cost. My holiday in Italy was total ruin by Avis.

You can contact me at [protected]@gmail.com if you want to verify or know more about my story. I have proof.

Read full review of Avis
Hide full review
ComplaintsBoard
R
1:28 pm EST

Avis I forgot my super charger phone charger

I have called daily since I realized I left it in the car but jay, the man who helped me that day, refuses to talk to me and puts me on hold then he hangs up on me. I paid 30.00 for the charger and expect to get it back. I gave him a jar of ghost chili jelly as a tip and don't feel that my charger should be a part of any tip. I have called multiple times and they won't take my call

Read full review of Avis
Hide full review
ComplaintsBoard
T
4:30 am EST

Avis car rental south africa

After reading some of the complaints, I'm actually considering myself lucky with ONLY a 389e charge on my credit card by the time I got home.

The car had been filled to the neck in the gas station beside the airport and they charged me 18r and 17r for service. That's like 2 euro.. would you be bothered? Then time and distance charges, road fund licence, sat nav... an extra day for 46 mins... They are total scammers and I will never hire off them again. So very disappointed in what should be a reputable company.

Read full review of Avis
Hide full review
ComplaintsBoard
C
5:57 pm EST

Avis avis car rental etolls - you will be charged regardless if you pay!

I travel to Chicago 4-6 times a year. My husband has been a Avis Preferred customer for over a decade. On all of our trips, we declined the use of a toll transponder and pay all of our tolls via cash. Our latest trip, December 21-25, Avis proceeded to charge us for a toll transponder use and all the tolls even though we paid every single toll. All the tolls were manned with the exception of one, where we paid the $0.60 via change into the basket. We paid cash for all. When we contacted Avis regarding this, they disputed it as we did not have cash receipts for any of these tolls and charged us $24.70 for the use of the transponder and service charge for not signing up for the use of the transponder. This is ridiculous. No matter if I get a receipts for each toll paid or pay online after charges are processed via the license plate, Avis appears to have found a way to force you to use their transponder regardless and charge you upwards of 4 times the cost of any toll. If you do select to use their transponder, you have to pay $20 just to use it upfront. Not fair business practices.

Read full review of Avis
Hide full review
ComplaintsBoard
J
3:11 pm EST

Avis car rental

Avis cheated us in Malta. They charged us extra for insurance we had not asked for and gave us some unsafe car (tires completely used and brakes not working well at all, car slept on the road and stopped with a couple of centimeters from a wall).
We make sure to never even go with Avis. We have been paying even extra to not rent from Avis anywhere on this planet. Avis enjoy the extra money you pocketed because that's all you will be getting. We have been advising whoever we can to avoid your rental services including Budget and rest of your s**ty services.
Not normal that there are so many complains and governments and not suing these sort crooked companies. If it so... anyone can run a rental company making easy money from people.

Read full review of Avis
Hide full review

Avis Customer Reviews Overview

Avis is a well-known car rental company that has been in business for over 70 years. With locations in over 165 countries, Avis has become a popular choice for travelers around the world. Avis has received positive reviews for their customer service, quality of vehicles, and competitive pricing.

Customers have praised Avis for their friendly and helpful staff, who are always willing to go above and beyond to ensure a positive rental experience. Many customers have also noted the high quality of Avis vehicles, which are well-maintained and clean. Avis offers a wide range of vehicles to choose from, including luxury cars, SUVs, and economy cars, making it easy for customers to find the perfect rental for their needs.

In addition to their excellent customer service and vehicle quality, Avis is also known for their competitive pricing. Customers have noted that Avis offers some of the best rates in the industry, making it a great choice for budget-conscious travelers.

Overall, Avis has received overwhelmingly positive reviews from customers who appreciate their commitment to quality and customer service. Whether you're traveling for business or pleasure, Avis is a reliable and trustworthy choice for all your car rental needs.

Avis In-depth Review

Company Overview:

Avis is a well-established car rental company with a rich history dating back several decades. The company was founded in 1946 and has since grown to become one of the leading players in the industry. Avis is known for its commitment to providing excellent customer service and maintaining a strong presence in both domestic and international markets.

Services Offered:

Avis offers a wide range of vehicles for rental, catering to various needs and preferences. Whether you're looking for a compact car for a quick city trip or a spacious SUV for a family vacation, Avis has you covered. In addition to vehicle rentals, Avis also provides a range of additional services such as GPS navigation systems, child seats, and insurance options to ensure a hassle-free and comfortable experience. Keep an eye out for their special offers and promotions, which can provide great value for money.

Pricing and Transparency:

Avis strives to maintain transparency in its pricing and billing practices. Rental rates and fees are clearly communicated, allowing customers to make informed decisions. There are no hidden charges or unexpected costs, ensuring that you won't be caught off guard when it comes time to settle the bill.

Reservation Process:

Making a reservation with Avis is a breeze. Their online booking system is user-friendly and intuitive, making it easy to find and select the perfect vehicle for your needs. Should you require any assistance during the reservation process, Avis provides reliable customer support to address any queries or concerns.

Vehicle Quality and Maintenance:

Avis takes pride in the quality and maintenance of its rental vehicles. The fleet is regularly inspected and undergoes thorough safety checks to ensure that you're getting a reliable and well-maintained vehicle. The rental vehicles are kept in excellent condition and are always clean and ready for your journey.

Customer Service:

Avis is known for its exceptional customer service. The customer support team is responsive and professional, always ready to assist you with any questions or issues you may have. They provide valuable assistance during the pick-up and drop-off process, ensuring a smooth and efficient experience. In the rare event of a complaint or issue, Avis handles it promptly and strives to find a satisfactory resolution.

Locations and Accessibility:

Avis has a wide network of rental locations, making it convenient for customers to pick up and drop off their vehicles. These locations are strategically placed near airports, hotels, and popular destinations, ensuring easy access for travelers. Avis also prioritizes accessibility for customers with disabilities, providing facilities and support to accommodate their needs.

Loyalty Programs and Rewards:

Avis offers a range of benefits and perks to its loyal customers through its loyalty programs. Membership programs and tiers allow customers to earn and redeem rewards, making each rental experience even more rewarding. The process of earning and redeeming rewards is straightforward and hassle-free.

Reviews and Ratings:

Avis consistently receives high customer satisfaction ratings, reflecting the quality of its services. Previous customers have provided positive feedback, praising Avis for its reliability, professionalism, and overall experience. Avis stands out among its competitors in the industry, setting a high standard for car rental services.

Sustainability and Corporate Social Responsibility:

Avis is committed to sustainability and corporate social responsibility. The company actively engages in environmental initiatives and practices, aiming to reduce its carbon footprint. Avis also demonstrates its commitment to the community through philanthropic efforts and community involvement.

Mobile App and Technology:

Avis offers a user-friendly mobile app that enhances the rental experience. The app is packed with features and functionality, allowing customers to easily manage their reservations, access important information, and even integrate with other travel-related services. The interface is intuitive and navigation is seamless, making it a convenient tool for travelers.

Security and Privacy:

Avis prioritizes the security and privacy of its customers. Personal information is protected and secure payment options are available, giving you peace of mind when making transactions. Safety measures for rental vehicles are also in place, ensuring that you can enjoy your journey with confidence.

Additional Considerations:

Avis is available internationally, making it a reliable choice for travelers across the globe. They accept a variety of payment methods, providing flexibility and convenience. A standout feature of Avis is their commitment to innovation, constantly striving to enhance the rental experience through technological advancements.

Conclusion:

Avis is a trusted and reputable car rental company that consistently delivers excellent service. With a wide range of vehicles, transparent pricing, and exceptional customer support, Avis ensures a smooth and enjoyable rental experience. Their commitment to sustainability and corporate social responsibility further sets them apart from the competition. Whether you're a frequent traveler or planning a one-time trip, Avis is highly recommended for all your car rental needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Avis customer service

Phone numbers

1800 352 7900 1800 288 8888 More phone numbers

Website

avis.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Avis?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Avis Customer Service. Initial Avis complaints should be directed to their team directly. You can find contact details for Avis above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Avis. Discuss the issues you have had with Avis and work with their customer service team to find a resolution.