Avis
reviews and complaints

My Avis Reservation nr: 23825060ZA0

Ref: E967351092

My vehicle was in for repairs at Northern Cape Panel beaters in Kimberley, so I rented a vehicle from Avis Kimberley (Class B, White Toyota Starlet). My insurance company (Momentum) paid for the time that I rented the vehicle, because it is included in my policy, all I had to do was to pay a deposit of R2000 and according to your company policy, that amount will be paid back into my account 7-14 working days.

The car was delivered at Northern Cape Panel beaters on 21/2/22 and I delivered it back at Northern Cape Panel beaters on the 7th of March'22, also keep in mind your Avis car was booked for me for a whole month and I only rented it for 2 weeks. Oh and also the Avis car was inspected with Northern Cape Panel beaters after I delivered it back and nothing was wrong! Today (29/3/22 at 15:30) I phoned several times to speak to someone about this matter, no one can tell me anything! So my question is, why must it take so long to pay back the deposit, why do no one knows anything about this?

Hope to hear from you soon

Regards

Ancia Maree

I customer service regarding rental agreement # 23053701us6 disputing charges. The car was dropped off on Friday the 25th at 5am, however I’m being charged until Saturday the 26th at 1030pm. I called the evening of the 24th for instructions on returning the car the next morning before opening. I followed the instructions but received a call from Zach looking for the keys. I returned his call when my flight landed and he obtained the keys.

I’ve attached screenshots of the text/voicemail and returned call to Zach at Charleston airport that proves this car was returned at said time.

This was also sent to customer service claim #4599052

My car rental was reserved & paid for by Government Vacation Rewards; I’m a veteran. Yeah, right, that doesn’t seem to matter. I arrive at Daniel Oduber Quiros Intl Apo Liberia yesterday (3/28/22) and had to take a hot shuttle to Avis outside of the airport. I say to myself, “Okay, this is different.” Then I stand in line for at least 45 minutes, because it was crowded. I’m mostly disabled in my feet and had to lug my bags inside by myself. No air conditioner in that place, either. Hope I lost some pounds sweating to pieces. Couldn’t figure out how to call Avis when I was in the U.S. to warn them I was coming and needed assistance from the wheel chair at the airport. My feet were swollen from the plane ride, then standing, and it moved up my legs.

I get to the ticket counter and the woman lost the smile on her face and asks for a passport, driver’s license, and 2 credit cards. Because I was paying attention to customers ahead of me, I noticed they weren’t asking anybody else for 2 credit cards. I mention this to her and she says nothing about it. But then she has an attitude the entire time. For a $402 rental, she tries to hold $1,000 on my Visa. It didn’t work, so I told her that’s a lot of money to be holding while I’m in a foreign country … for the entire 14 days? Hertz didn’t do that to me last Fall when I went to Dallas, TX. Thought Avis was governed by United States policies & procedures; not whatever a local feels like honoring in their respecting countries.

I then give her my Amex card and she holds $1,000 on that card. I’m annoyed now, because why is she asking for deposits when I own a Benz, probably made more money than she could ever dream of, and none of that happened with Hertz. Then she doesn’t get in the car and put the A/C on like they did all the previous customers. Didn’t give me a contract, and I was too flustered to notice until I got to this resort. What I thought was a contract was something this guy took from me to get off the lot. I just wanted to get to the resort and lay down at this point.

This morning (3/29/22), I get 2 emails; one from each credit card company that I can’t use my cards because SHE maxed them out. Those are my primary credit cards, and no way should this have happened. I also get told I have to purchase their insurance, and she refused to explain what she had me signing here and there. I have my own vehicle insurance for car rentals with USAA. I tell her that I can’t seem to access the internet, and how can I use Google Maps to get to the resort? She tells me to find a grocery store and buy a chip for my phone. WHAT GROCERY STORE? I don’t know where I am, and she turns around and walks away.

I sat in that lot for almost 2 hours until I was sure I could use a navigation tool and that my hotel reservation hadn’t gotten canceled because I wasn’t there at 3pm. My cell phone provider got me an international temporary plan. Nobody came out to see if I was okay, and I know why that woman had an issue, but no way would she tell the truth. Government Vacation Rewards is trying to straighten this out, and I should be relaxing right now; not dealing with this nonsense all day. Yes, I called Avis, and the 2 guys that answered the phone were unhelpful & rude. The first one had the nerve to say he didn’t know what the problem was. Really? Then get me your supervisor who may understand why this picture is fouled up. He puts me on hold too long, and I end up calling back. Second guy was just as mentally disturbed and didn’t understand that this was unacceptable. I called 2 additional times, and they kept trying to explain away what happened, making me crazy. I asked for supervisors and was told they’re operating from their house and can’t access supervisors. No, they don’t want anybody to rat them out on rotten behavior.

Avis needs to release both holds on my cards. That isn’t supposed to be the way this works. My credit cards are to cover anything after I return the vehicle; not to put holds on my cards. What the entire crap is that? When I spoke with the travel agent, who called Avis before speaking with me, Avis lied and told them they charged me @773.00+ for insurance. No, both holds haven’t been charged; they’re just preventing me from using my cards. That lady knew what she was doing, nobody is reprimanding anybody, and they overcharged me for this stuff. Avis customer service reps also claimed they did this to me because I presented a debit card when she asked for 2 credit cards. Since when is that a crime? No, being a POC man is the crime here. I have well over what that girl wanted to hold in my checking account.

This is ruining my trip, which I’m sure was the aim of that woman who rented that car to me. I just want to go back home and forget this little excursion. There’s not much I can do with $2,000 wrapped up in my cards while in a foreign land. This trip has already cost me a fortune, and I no longer make the kind of money for shenanigans that employees pull with American travelers. Again, Avis has been paid and all this is unnecessary. I got copies of nothing, by the way and they refuse to email me the contract I signed.

I'll make videos next since I'm a YouTube content creator.

south carolina check in took over 30 min.the other worker took care of 4 people before lady came out from office to help. her attitude was nasty to say the least,i had pre paid thru expedia and listed my son as the driver,she said that did not matter and i was charged an extra 13.00 per day.it took 20 min. of my paid drive time to get finished,my son said a cuss word and of course she threated to not give us the car. i will never use avis again just from this experience.son apologized to her and told her sorry several times. her attitude stayed the same - just nasty because she had to do her job instead of sitting in office.

Avis in San Francisco rented a car to someone that had our name address and DL number. The customer apparently paid cash. The customer damaged the car and left it on the street. We received a call from SFPD regarding the car, which is how we found out about the situation.

Avis would not respond to our explanations that we are not and have not been in the city even (we're in Milwaukee). They demanded we go the route of identity theft and 'defend' our position. Our local police agreed that we should not need to do that. We are innocent.

Now Avis has sent their $3700 claim to collections.

It's our position we are not responsible for Avis' lack of security and inability to control their own liabilities.

I rented an SUV from Avis. When I got home with the vehicle, I noticed that both front tires are bald...and I mean SLICK bald! Certainly not legal! Also, the car was filthy dirty...certainly not cleaned...and certainly not Covid "clean". I tried to contact Avis several times and was met with long hold times (after which I was disconnected) and their Customer Service people haven't a clue what to do other than say "I'm sorry". They refuse to let me speak with a supervisor. I have no way to correct this issue as I leave tomorrow morning early...in the rain...with a car with two bald tires. Totally unsafe vehicle and totally poor customer service. Awful company!

On October 6, 2021 the 4Runner I rented from Avis Norfolk Airport was repossessed. I was not notified letting me know that they would come to my home in the middle of the night while I slept. I walked out the door at 7am on the 6th to go to work and the truck was gone. I called non emergency police and state police to find out if it had been towed. It was not. I called Avis customer service and was told they could not help me. I was told to call the location I rented from at 9am when they opened. I called and called. no answer. the Avis Norfolk airport rental booth does not answer the ever. it is redirected to customer service who had no information about the truck still 2 hrs later. I called to report it stolen. I finally was given a phone number to call and no answer. I left a message. A woman returned my call at 11am. I explained the situation. after a brief hold she tld me the truck was repossessed. I asked her why ensuring her that I extended the vehicle online 3 weeks in a row because when you call customer service the recording askd that you go to avis.com to conduct extentions. I recieved confirmation numbers everytime I extended the vehicle. I was paid up to date via my credit card they had on file. I asked her why I did not recieve a courtesy call to inform me the truck would be repossesed. another brief hold and a very appologetic woman looked on the computer in the notes about this account and confirmed i was never called. i explained to her that not only did I miss work but my husbands keys for all his equiptment was in that truck. He could not run his equiptment so nothing got done. I could not go to work because I was stranded. i had to reschedule 3 jobs and my husband got chewed out by his boss. We both lost pay for that day obviously. The woman gave me a number to call the manager at the airport who would help me out. the manager at the airport offered to pay for an uber to get me there to pick up another rental. I chose to have a friend give me a ride. It is now 5pm. they put me in a Nissan Rogue that I paid for. I followed the lady about a mile down the road to where the 4 runner was located. she allowed me to get all my belongings out of the truck and was very apologetic and kind and she verbally told me due to such an inconvienance I would not be charged for the rental of the 4runner. She would make sure of it. I was satisfied at that point. I felt they made up for their mistake. Neither women had given me a reason for the repossession. They just said it was a mistake. 2weeks later i returned the rogue and exchanged it for a car. fast forward about 3 weeks and I was having an issue with the car. When I would go over 50mph it would start to shake. I took it to Avis to exchange for a safer car and they told me I would not be getting in another car. I was on a do not rent status and then the man rudely told me how the airport has public transportation and walked away. Stranded again by Avis without an explanation again. Uber cost me 56$ to get home. I had to cancel my trip to Christiansburg to see my 4 granddaughers. I go on my Avis app and I see that I am being charged over 2,000.00$ for the 4runner ontop of a 944.00$ charged to my capital one account. The app does not give detail of what I was being charged for. It just gives a basic break down and a total. Finally after going through all this chaos with this company the kind lady from the airport was not so kind anymore and told me I should have signed a new contract once I rented it for more than 30 days. Well that is fine if the contract for a vehicle that is rented long term is diffrent than a weekly rental. However I did not know that. I just kept extending it online like the advise customers to do. Why wouldnt I get a call from an agent asking me to come in and sign a new contract? Why didnt they ask me what i wanted to do with the truck? All of this could have been prevented. I recieved a letter dated Oct 7, 2021 1 day after the repossession letting me know that by law they had to inform me the truck was being repossesed 24 hrs in advance. Well they notified me 24hrs after it was repossessed. It is March 2022 and I am still not satisfied with the conduct of Avis. They have refunded me in the amount of 300$ only and I believe that was the late fee I was charged for a vehicle that was not late. I extended it. How is it late? Everything is conducted Via email. I get diffrent conflicting info from diffrent people representing my complaint. I was told I was removed from the do not rent status and that i was taken out of collections. Both untrue. This company has caused me time off work, loss of pay, stranded twice, 58$ uber cost to get home, they overcharged my credit card witch exceeded my credit limit by over 1500$ which has caused my credit score to go way down. Capitol One is charging me late fees and penalties. A courtesy call would have prevented all of this stress and financial strain and the time I spend on the phone and emailing trying to get my money back. I am disappointed at there customer service. Most of all I am appauled by the email I recieved from the very "nice" lady manager at the norfolk airport avis booth who emailed me a harsh and aggressive letter stating how this is all my fault. She stated how it is my responsibility to read my contract and I should have come in on the 30th day of rental to sign a new contract. Am I out of line to be upset? Any other car rental company would have called me to ask me to come in and sign a new contract. After all the policy states that I am to be notified prior to them repossessing the truck. They handled this situation very unprofessionally and they still are by blaming me and now ignoring my emails.

In February 2021 on the 28. I was parked in a parking bay when a guy crashed into the back of my vehicle. We found out that the car his driving was actually a rental vehicle. He appeared in court in August 2021 for drunk and driving. We have contacted avis they gave me a case number but I haven't heard from them since. The vehicle I was driving is 1 polo vivo 2021 model and it only had about 900km on the clock. Please assist it's going to be 1 year my car is standing now

We forgot a shopping bag with two keychains in it in the center console of our rental car when we returned it to Orlando Sanford airport. The rest of the car was completely empty. We called the Sanford Avis 6 hours later when we realized it. We were told to call back the next morning because the service department was gone for the evening. Called back the next morning as soon as they opened and we were told we actually needed to check the Avis lost and found website and file our claim there. We hung up and went to the website and found out that Sanford Avis doesn't even participate in the lost and found website. Called back to Sanford Avis for a third time and someone finally was willing to check with service to look in the car. At this point it had been over 14 hours since our first call to them. Service department said there was nothing in the car. We were told they would check with the manager who came in at 3:00ET to see if someone had turned it in and would call us back. In the meantime, I emailed customer service to see if they might be able to help us quicker, explained the entire situation, and received an automated email. We finally called them back at 7:30ET, almost 24 hours since our first call to them, when we still hadn't heard from the manager. This person was very helpful and said she would check with the cleaning crew and call back. At 8:30CT, I finally received an email back telling me to call the location we returned the car to or check the lost and found website, followed by a copy of the contract that says they aren't responsible for items left behind. It was obvious the customer service rep hadn't actually read the email I sent. At this time, we called back to Sanford Avis (9:30ET) because we still hadn't heard back about the cleaners and were then told that the cleaners didn't find anything.

I am aware that it was my fault that I forgot something in the car, however it was made clear to us that very few people in this company actually care about helping. They not only kept the item that we forgot, they blew us off for over 24 hours while we were trying to recover our property. Just because they aren't responsible for lost items, doesn't mean they shouldn't have an obligation to help you recover an item that you've left behind, especially when you realize it within hours of returning the car. Had the first or second person been more willing to help, we might have recovered it before someone else had a chance to keep it for themselves.

To whom this may concern
I am writing to you to inform you of how disappointed, frighten, and felt so stranded by your company:
When we arrived at the airport in San Jose, Costa Rica we went to where the Avis sign was to get the SUV that we had rented back in March for this trip, only to find out our rental was canceled. We received a confirmation just before our departure from Orlando from the Agent in Alajuela, San Jose telling us what information we had to have when we arrived so we could get our rental:
When we met the agent, she told us our reservation was canceled, not to fear she had somewhere else she could rent us a car…. No problem, well this is when our horror began, the gentleman she sent us with was his personal car, she told us it was ok this is how we transport, ok we thought trusting her because she is an employee of Avis. We get in the car believing we are on our way to another business for car rentals only to be brought to a supermarket ATM because they wanted 2 and a half times the price you had charged us in cash American dollars. This is when we told the driver to bring us back to the airport, he refused stating we had to rent with them. The gentleman then made a phone call, then we are on our way back to the airport, so we thought, to only be brought to an off the road garage, when he turned down an alley that led to a garage of sorts with 8 men and himself, the chills crawled up our backs! They surrounded our car at that point. After going back and for with them to bring us back to the airport, they resisted until we started stating we are calling 911 and at this point we finally convinced them to bring us to our hotel, still not knowing, if he was indeed taking us there. We did finally arrive to the hotel only to be charged $50 before he would give us our luggage
We were very lucky to have escaped this ordeal. We were very fearful for our lives. This was definitely a scam or attempt of trafficking. This was a very emotional event that happened to us that should have never happened. We entrusted your company for assurance for our safety in a foreign country with the transportation we rented from you. WE REALLY THINK YOU SHOULD INVESTIGATE THE ACTIONS OF YOUR EMPLOYEES
We are asking for some emotional compensation for this ordeal because of your employee's actions
The hardships and the inconvenience it was for us to find alternative transportation to still try to enjoy our vacation from one destination to the next as we traveled through out Costa Rica.
Sincerely,

To whom this may concern
I am writing to you to inform you of how disappointed, frighten, and felt so stranded by your company:
When we arrived at the airport in San Jose, Costa Rica we went to where the Avis sign was to get the SUV that we had rented back in March for this trip, only to find out our rental was canceled. We received a confirmation just before our departure from Orlando from the Agent in Alajuela, San Jose telling us what information we had to have when we arrived so we could get our rental.
When we met the agent, she told us our reservation was canceled, not to fear she had somewhere else she could rent us a car…. No problem, well this is when our horror began, the gentleman she sent us with was his personal car, she told us it was ok this is how we transport, ok we thought trusting her because she is an employee of Avis. We get in the car believing we are on our way to another business for car rentals only to be brought to a supermarket ATM because they wanted 2 and a half times the price you had charged us in cash American dollars. This is when we told the driver to bring us back to the airport, he refused stating we had to rent with them. The gentleman then made a phone call, then we are on our way back to the airport, so we thought, to only be brought to an off the road garage, when he turned down an alley that led to a garage of sorts with 8 men and himself, the chills crawled up our backs! They surrounded our car at that point. After going back and for with them to bring us back to the airport, they resisted until we started stating we are calling 911 and at this point we finally convinced them to bring us to our hotel, still not knowing, if he was indeed taking us there. We did finally arrive to the hotel only to be charged $50 before he would give us our luggage.
We contacted your company via phone call in the USA and I was told that they could not do nothing. We had other person in the USA check with your company too.
We were very lucky to have escaped this ordeal. We were very fearful for our lives. This was definitely a scam or attempt of trafficking. This was a very emotional event that happened to us that should have never happened. We entrusted your company for assurance for our safety in a foreign country with the transportation we rented from you. WE REALLY THINK YOU SHOULD INVESTIGATE THE ACTIONS OF YOUR EMPLOYEES
We are asking for some emotional compensation for this ordeal because of your employee's actions
The hardships and the inconvenience were for us to find alternative transportation to still try to enjoy our vacation from one destination to the next as we traveled throughout Costa Rica. Which cost us some extra money.
Hope to hear from your company soon. I am sending this complaint to the Tourism Department in Costa Rica.
Sincerely,

Rosa Martinez

This is what we got at Thu, Dec 23, 2021 at 11:48 AM

Thank you for choosing Avis! Reservation Number: 01809756US4

We look forward to seeing you at 12:30 PM at JUAN SANTAMARIA INT'L APO

Upon arrival please visit the Avis counter, with your driver's license and credit card ready.
We will be here to help you get the perfect vehicle along with any protection or additional services you may want to add.

Enjoy your ride!
The Avis Team
JUAN SANTAMARIA INT'L APO
Juan Santamaria Intl Apo,
Alajuela Centro
Alajuela
[protected]

On Dec 17 I return my rental at Harrisburg Int Airport. I return the car with a full tank of gas. I have tried for days to get a receipt for Dec. 17 return with no luck. I have called and they say the receipt will be sent with-in 4hrs more then that has pass and no receipt. I have requested that charge of $21.54 be remove and receipt sent. What more need to done for this to get done.

I need help with the rental # [protected] as the person in the front desk was really rude and gave me wrong information( Lourdes moreno is her name). She said to me the only way I could upgrade my experience adding the ALI insurance was to cancel the rental and creating a new rental contract. On top of that she Finally charged to my card the whole rental contract (30 days) almost $800 instead of the proportional. And I need to make a new reservation loosing the car Category And paying again 800$ For the rental and an extra for ALI. The whole experience was really stressful for me and my wife.

Please return my car category to SUV and charge me only the extra for the Ali insurance upgrade as I requested. hope you can change my experience.

Final regards was not customer service at all she said " avis never makes a mistake so I cannot change anything" …

Hope having a new experience with your help

Finally I review my actual contract and ALI is not included

Jorge

Conf no.: 19711413US1. Dec 22, 2021

Had reservation for 5:00 and was informed no cars were available. I was renting as a first time preferred member. Received no email notification of a problem. Caught completely by surprise. Only one person at the booth. Called customer service ( in Mexico) who were completely unhelpful. Avis does not understand the meaning of "reservation". Do not rent from Avis at EYW. Do not use ever. Horrible first experience. Cannot express my disappointment strongly enough. I never had this experience in 20 years with Hertz Gold. I will never make this mistake again.

Mark Chaffee
Charlotte NC

Social media reference # 396979. Reservation# 15668622US4. Pick up date 12/11/21-12/13/21. Atlanta Int Airport Hub. Confirmation# [protected].

After arriving from Newark to Atlanta which took about 1hr and 45min around 12:15 midnight. I had to wait in the Avis line for about 2hrs. There were about 5 agents working and within 45 minutes there were 4 than 3 to service about 50 customers. Two agents stopped to chit chat and when I asked if they were working one of the agents shouted at me " CAN YOU WAIT A MINUTE"! After that I was the second customer to be serviced and the agent who yelled at me let her station so that she would not have to wait on me. Mind you there were still at least 20 people waiting in line. The incident was reported to the supervisor on staff, but he was on his way home, so I don't think it was addressed. Your employees represent your company and right now KeeKee from the Atlanta Hub is the face of AVIS. Not a good look.

im rent car for uber and 3 months avis uber make me drama this broblem this check background check insurance and this san jose and india brain aps not let me work very bad system and company im not recomended stay away from drama im want sue them to broke contract avis report car stolen and they check me by gps and calling and text me bring car very bad customers service and avis uber not clue what they doing .loco

Claim Number: 10/16/[protected]
Above claim to an already damaged vehicle prior to rental.

Photos available which were taken when initial inspection by rentee and agent alerted. Agent told rentee that damage was documented on a video.

TWO inquires by Avis Alaska were done and each time were told damage was done PRIOR to rental.

Is this a scam from Avis Alaska? Attorney obtained for further action.

hello I rented a car from avis in panama city beach florida on october 27th 2021. I was headed to montegut louisianna to do volunteer work after the hurricane devastation. The car ran fine going there but upon arrival broke down and wouldnt start. naturally we called avis right away. it took them five hours to come get the vehicle and then did not bring us another vehicle and left us stranded overnight. they actually showed up the next morning around 9 am with a replacement vehicle. we could not get back to our hotel without a ride and was taken in by some of the locals we did volunteer work for. this was not only uncomfortable but completely uncalled for. you put me and my other 3 volunteers in a bad position and we arent happy about it . the tow truck drivers both blamed avis for this and here i am stuck in the middle ill attach copies of everything

I picked up a rental car on 08/27/2021 from AVIS at Dulles international airport. It was raining when I picked up the car thus I did not notice a giant crack on the windshield but I did take pictures before driving off the lot that day. I noticed the crack about a day after when it was sunny and I promptly returned the vehicle to Avis at IAD. I told the employee about the pre-existing crack and I was told not to worry about it and was fitted with a new rental car for the duration of the rental. But fast forward two months. I get a charge from Avis for damages to the windshield with absolutely no communication. It was only after being on the phone for 10+ minutes that I was told it was for a damaged windshield. Thus, I have a charge for a damaged windshield on my credit card that was not of my doing and have wasted at least an hour of my time to go back and forth from AVIS to get an appropriate rental car and get a customer care service representative on the line.

Delay in Release security amount For APT#5258

Contract REF:APT#5258
Car Pick up location: Jordan, Queen alia international Airport
Date of Pick up: 18 Aug 2021
Date of car return : 31 Aug 2021
amount hold by AVIS QAIA : 350 JOD till this date not released

i contact AVIS JO 10-15 times through Phone without any issue resolving !

Please Support since amount need urgently

Enad
[protected]