Avis
reviews and complaints

I recently had an experience with Avis that left me feeling extremely frustrated and disappointed. I rented a vehicle from Payless or Budget at Sky Harbor Airport on June 24, 2020, and was told by the associate that I could get a better car for the same price as my initial reservation. He also offered me the option to pay $40 to bring the car back on empty.

Two weeks later, when I went to extend my rental, I found out that Avis was overcharging me and had to get the price adjusted. I called the 1800 number to extend my rental from July 24 to August 24, which Avis did do. However, when I called on August 24 to extend my rental for two more months, the associate told me I could only extend for one month. I submitted for another month, and the associate told me she submitted it.

On September 17th, I received a text message and phone call stating that I needed to return the vehicle because it was past due. I had to leave work as a travel crisis nurse and drive 35 minutes to the Avis/Budget location in Chandler. On the way, I called the 1800 number again, and the associates were saying my submission was "improperly put in" by the associate. I asked why I needed to bring the vehicle back and if they could just charge my card on file for the month I initially requested. The associate said no, and I had to return the car.

The associate at the Chandler location was very nonchalant and told me that the people I spoke to on the 1800 number were not the boss and could not extend my rental. I explained that they had already extended it for me once, so they could extend it again. Also, the automated system had an option to extend my rental, so I was confused why the information he was providing and the system were contradicting. I asked him to refund my money for the charges and fees placed because this whole situation was an Avis error, not mine. He said he could not adjust any charges on my account, and I would have to go back to the location where my contract originated.

I drove to the Sky Harbor Airport, and the associates there tried to explain everything. However, the manager stated that he could not adjust any charges and fees, and I would have to call corporate to get a refund. Also, he said I would have to return the car officially, and then the corporate associates could look at my account. I officially returned the vehicle and called the 1800 number again. The associate stated my account was being investigated, and there was a 24-48 hour period before a refund would be given. I continued to ask for a refund that day, but he consistently said no and eventually hung up on me.

I called back and spoke with someone different, but found out I couldn't even get another rental for Avis or Budget because I was placed on a DO-NOT-RENT LIST. I explained that I needed to return to work and needed to rent another car, but he suggested going to another company until this was cleared. I asked to speak with the manager, but he said the same thing. I was beyond frustrated and went to other companies at the airport, but they were all sold out of cars. So, I was stuck at the airport with no car and no way to get back to work.

I called the 1800 number again to see if I could speak with someone above the floor supervisor, but was told I could not. The floor supervisor stated that he could not give me the number. I explained my disbelief and disappointment in Avis for how poorly they had treated me. Everybody was very nonchalant, and I had to catch an Uber to my hotel and research locations to get a vehicle. I was carless until Sunday, and my wages were deducted because I could not return to work.

Overall, my experience with Avis was the worst rental experience of my life. Their poor customer service and lack of empathy or concern for their customers left me stranded at the airport for six hours and caused me to lose wages. Avis failed to deliver on their promises and did a poor job of correcting the mistake made on their part. I would not recommend Avis/Budget as they are untrustworthy.

I recently visited the Avis airport location on August 2nd to swap a vehicle that was rented to me. Unfortunately, the manager at the Leslie road location had no luxury cars available for rent. I contacted roadside assistance and they opened a ticket for a swap, secured the vehicle, and sent me a text confirming the replacement. However, when I arrived at the airport location, I was met with a rude acting manager named Lindsay. She stated, "I know who you are, I've heard about you." I didn't want to escalate the situation as I had my daughter with me, so I politely asked her to do the swap and we were good to go.

I requested the vehicle directly behind the one she had picked, which was the same car, a Chrysler 300. I rented a luxury vehicle for a reason and I expected a Cadillac CTS. Lindsay decided to give me the car in the color I asked for at the last minute, but she didn't mention that the car was not clean. The car also did not have a full tank of gas and had a nail in the tire. I have pictures every day that I have to inflate the tire as it drops to 24 after sitting for a while, and I have to keep stopping to get air. This is ridiculous, and I brought this to roadside assistance's attention, who created a ticket and said to swap the vehicle.

When I arrived to swap the vehicle, they were taking forever for no reason. John, who works at Preferred, came back and stated that they couldn't release a replacement vehicle when a car is rented on a debit card. I rent that way each time, and it's NEVER been a problem, not even two days ago when I swapped it. It's been on the same card, a debit card, each time, so that's infuriating. I started recording at this point because it's blatant discrimination and uncalled for. Renting vehicles is not cheap, and I've spent a lot of money with this company to be treated like that.

These people do not know who I am or anything about me, and to say "I've heard about you" and make an excuse like that on a vehicle swap that's clearly unsafe is unacceptable. I showed the gentleman who let me back through the gate the pictures, and he said, "Wow, I even see the tire pressure is at 29 right now for myself, and it's definitely unsafe" because clearly there's a nail or something in the tire.

On top of that, John had me bring the vehicle into the return bay, and I had it parked on the outside because I knew something else was going to take place, and sure enough, it did. First, he offered me a Chrysler 300 he already had pulled up, a silver one. When I said, "Hey, what about a Cadillac CTS?" he completely dismissed everything and said he can't anymore because it's rented with a "debit card," the same debit card I had on every contract that I swapped. It wasn't rented at the airport, and these other branches have all taken my debit card no problem. On a swap, he was not even supposed to touch my contract other than the vehicle information, so why is he looking at my payment info? It's paid for; that's all he needed to know, which was clear, or I wouldn't have got the car to begin with!

He gave me the same "luxury vehicle" back that has body damage and a tire clearly going flat and told me he can't do anything else unless I DOWNGRADE to another vehicle class. Are you serious? I don't know why these two people are so mad and ugly with me. I guess these employees are upset that I'm affording to rent cars like this and want to be hateful for that reason. I hate to pull the race card, but if the shoe fits, and it fits them to the T because there is NO other reason for it.

I have no enemies like that, and you would think with the amount of money I spent, this company would consider that and regard me with respect each and every time, no matter what. I've been in a rental of y'all's everyday for almost a year straight, if not more. I should be able to rent and drive any car I reserve off that lot with NO problems. I expect to get what I'm paying for; otherwise, I just don't pay for it. Preferred plus and all that, I don't believe that exists at Avis because these employees have lost their minds seriously.

You see these kinds of things on the news and social media, and you wonder, didn't they know this was going to get out somehow? Now I'm wondering the same thing after today. I refuse to pay for this rental at all, and I will definitely dispute these charges when it's over with because this today made me sick. I have proof of everything I'm telling you. I'm not going to put something in writing and lie or even stretch the truth. This happened exactly as I explained it and definitely was unprovoked but expected.

I will find a way to get this car swapped. I have kids that ride with me, and that's something that's a major liability for Avis by them even allowing me to leave in this vehicle knowing it's unsafe. This is definitely something that will reach upper management in the corporate office and hopefully beyond that because this cannot continue to happen. If it's happened to me, I'm sure it's happened to many others, and that's unfortunate for them. I will not accept this level of discrimination and disrespect from anyone on any level. This will escalate until addressed accordingly.

My name is Riccardo Just,

I picked up a Toyota Hilux from your Hamilton branch on 4/09/23. The customer service agent told me to bring it back with a full tank. When I got in the car I noticed that the Petrol gauge was not on full but about one eighth empty. More fool me thinking that maybe this car looks like that when it's full (as all cars are different) so I drove off without checking. I only drove ,probably, 70 to 80 klm's . When I stopped to fill the tank it took $37 AND moved the guage all the way past the full sign. SO fundamentally I was ripped off somewhere between $20 and $30 worth of diesel. I told them at the office when I returned it on the 11/09/23/ not really expecting them to do anything so I am writing to you to let you know your cars are leaving the lot NOT full and customers are being over charged.

I have recipt of avis taking 2800 out of my bank account wrongfully.I trie3d calling for months about my issue no one actually came thru.One agent says he would send me alink if i copied the bank statements and address the issue,and they would send the refund in 3 to 5 business days,nothing has happened ,tried again they said they was going to send again if i re post the recipt with dates from bank highlighted i did that also,nothing was done.Sad to say i really like this rental company but this really had my account in critical condition,due to high electric bils due to extreme heat here i the south..If you can get in touch with me asap,i would love that so much ,my gmail is [protected]@gmail.Com

We pick up the car July 21 2023. For 12 days. Shawn Rogers. Booking number 2023949ous5

We requested a compact car.

There was a discussion about it because they tried to upsell and we said no because of gas prices.

Upon return of the car we noticed another 203 American dollars charged.

We called and said no way we didnt order a mid size. We are 2 people only travelling. They offered us 100 dollar credit or 2 days free rental we said no. A manager was suppose to call us back and hasnt. It has been 2weeks. Then we get a charge for smoking. Which is a joke we do not smoke. There was black marks by the window already which probably was a smoker at some point but not us!

On Friday, 8/11/23 I rental a car from Los Angeles Airport-LAX, CA Avis Car Rental location. The car was returned to the car rental return lot at the same address location on Sunday, 8/13/23 at approximately 3:30 a.m. in the morning. The keys were left inside the car on the console. After arriving back to Texas from my flight, I continued to monitor my phone for the car return receipt. Later that evening, I called Avis customer service [protected] and spoke to a male representative' I gave him my rental agreement number and he informed me that the rental was still open and due to it being Sunday, the rental would most likely not be closed out until Monday, 8/14. He suggested that I check back on Monday if I did not receive a confirmation email or text. Late evening Monday, 8/14, I call customer service again [protected] and spoke to a male representative. He informed me that I had reached reservations and that he could not assist me. I informed him that this was the customer service number and I had spoken to someone at this number yesterday. He was very persistent in no trying to assist me and told me that I needed to call the location where I rented the car. I ask to speak to a supervisor. A male supervisor, got on the line who was very rude, with a loud voice who would not allow me to explain my concern. I continuous ask him to listen so he would understand why I was calling. When he finally stop talking and saying the wrong thing, I informed him that I was not calling about a rental agreement, but a car rental return receipt. Needless to say, I got nowhere with him. I hung up the phone and called the Los Angeles-LAX location [protected]. I spoke to a female representative Marina who was very pleasant and polite. I explained my concern to her. She looked up my agreement and it was still showing opened. She attempted to close it out, but then said that she had to send it to another department because there was something the person/employee did not do. She told me that it would be closed out Tuesday, 8/15 and that I should receive an email or text. As of this evening, 8/15 nothing has been received. I called the LAX Airport-LA located again and spoke to a male representative. I explained that I had spoken to Marina yesterday and what I had been informed. He put me on hold so he could consult with her. I came back after about 5-10 minutes and informed that because something was not completed in the paperwork, it had to be sent to another department to correct and close out. He said it would take at least 3-5 business days. He apologized to me several times.

I became very upset, because I do not feel that as a customer I should have to be penalized because an employee did not do their job correctly. I need my receipt to verify that I was not over charged and also so that the deposit hold was release from my credit card. As a customer, I feel that this should have been a priority. I had to talk to at least 4 people and still nothing is resolved and it's been 3 days since I returned the vehicle to AVIS. I will also be filing a complaint with their HQ office in New Jersey.

Customer: DAB

Why as a UK citizen with a UK License and passport allowed to reserve a car on the Avis website pre pay and complete the pre check in online

When I went to collect the car at Burbank Airport I was told it was against Avid policy to rent cars to UK citizens with a US Bank account ?

If this truly is an Avis policy then why don’t you write a script that prevents UK citizens from pre paying and pre check in ?

This is a time waste and is only bound to frustrate people who are from the UK

I will be blogging this so that my fellow country men avoid using Avis as their policy is outdated antiquated and wholly discriminatory

If the card matches the driving license and passport, what can’t Avis recognize that the individual is an international traveler

The Avis portal is badly programmed

The Avis policy is not in line with the international market

Hertz do not adhere to this policy

Nor does Almo or Enterprise

I am incensed and outraged

This has caused so much disruption that could easily had been avoided if your online system was in sync with your policies

Both of which need addressing

It is wrong to mislead the customer and inconvenience them

I will never touch Avis ever again

Your policies belong in the last millennium

As does the education of your work force

Step up Avis

It is wrong to penalize citizens because of their nationality

RA#[protected] want complete refund, rented car on July13th that broke down at 6pm on the 15th, u wanted my daughter2sleep on HWY until morning in car bcuz it was Sunday and there was no place around 2 get her a replacement, i said your billion dollar company and are all tied together and should send 2 agents and 2 cars from the biggest Airport close 2 them which was in Pittsburg Penn

I was told no and for her to sleep on side of the turnpike in broken down car until morning, but Trooper Huff badge# 10966 pulled up and told my daughter she had 2 move the car bcuz they were going to be working on that part of the Turnpike, i called back and your agent said they couldn't tow it so the Trooper said he will but it will be impounded, i talked him into not having it impounded bcuz my daughters stuff was in there and she has nowhere to sleep, so he had it towed 10 miles to the nearest exit,

I then called you back to try and get my daughter a room bcuz there was tweekers all around that exit and was told by you billion dollar company you couldn't so her mom got her a room to be safe in since you didn't care about her safety.

No1came4her by morning. took 24hrs until u came to get her, u had tow truck driver pick her up by 7pm and took her2wrong airport where they didn't have a car for her but luckily he was taking the broken down car to Pittsburg Airport so she was able to ride with him to get new car. then you charged me twice for the rental, i called you back and asked for it to be put back on, your agent said ok, but it will take 5 to 7 business days to be put back on after it only took you to take it off in 20 seconds, then i checked about 5 days later on my bank and it wasn't there so i called you again and found out whoever i spoke to never put it back into my account, so she said she would do it, and the same results a week later, it wasn't put back on to my account so i had to call my bank and dispute it and that's how it was put back on. plus the 1st car we gt from you had bald tires that could of popped at anytime my daughter was driving the car, the Trooper Huff and the Tow truck driver both pointed it out and said they would tell you how dangerous it was for her to be driving that car on the road

i spend about 13 hrs on the phone with your agents during this whole ordeal, i can take pictures of the total time spent with your agents if you need it, but i think this whole ordeal is more important and i can sent you pictures of the tires if you need them as well on and off the tow truck with the license plate

We rented a car from AVIS in Naples, Italy, from 1/17 to 1/21/23. Paid in full on 1/23. On 3/20 I was charged $59.56 w/o explanation. Called on 3/29 to dispute charges. Never heard back. Called again 4/4 and AVIS was unable to explain charge. On 4/21, I received an email indicating the charge was for a missed toll. However, they wouldn't produce the bill & directed me to contact issuing authority. I did so but they also never produced any proof of the charge. I paid the $59.56. On 7/20/23 I was charged $54.86 again w/o explanation. I called on 7/20--again they couldn't explain the charges. Have heard nothing since. Waisted so much time in March and now again in July.

My car was due for service as it's the last one to be done at 90 0000 but my car started to alert me when it was on 91K which I then took it in for service at more 91616 only to be turned back by the dealership saying I quote "plan won't authorised by Avis because mileage is above 91500" and when I contacted Avis they told me about the contract I signed up for 4 years ago. A genuine mistake of mileage been late costs me to drive a car which is not serviced. Why was I not alerted on maybe via sms. I am so heart broken and financially stuck that I don't even know how am I going to raise funds for the car to be serviced via me paying cash.

I was not treated fair and Avis service has failed me.

Then why not pay me for that cover or at least make provision? A very dissatisfied client.

I rented a vehicle from Avis. While it was in my possession I got arrested and the police towed my car. Upon towing my vehicle, they took all of my belongings in the vehicle too. I spoke with a representative over the phone and she stated that the vehicle would be towed to the Cheyenne Wyoming Air Port and I would be able to retrieve my items there. She also said I would be able to rent another vehicle and I would only have to pay the difference. I arrived at the Cheyenne Wyoming Air Port and WIlliam I think was his name stated they weren't actually Avis and that Avis would be having the vehicle towed to Denver. Upon arrival at the Avis Denver Air Port, I was told I would not be charged for the towing fee and I could recover my items. Now I have been charged $1500 to my account. None of my lost items have been recovered.

My reservation # is 17452506US1, location AVIS @ DTW Airport. I booked a premium car, and was given a huge SUV, the car seats in the back were dirty, contaminated with large areas of white cream like substance, gas was not full, and the car does not match premium car I booked. Because it was 4 am in the morning due to flight delay, I was too tired to go back to change another car, as there were only one agent, and a few customers waiting in line.

I wish to be compensated as I was embarrassed as I use this car to drive my customers around the area. Very embarrassing and unsatisfactory experience.

First get in touch: I got assigned the car finding it already rented to another person. Informing the clerk at the check-in, he gives me another one of the same size. OK, that can happen, but the internal comunication shows not to be very effective. Than: June 29th the rental-car got towed because of a parking-issue in Miami. The supporting AVIS-personel doesn´t inform about their special policy right away, which costs customers unnumbered phone-calls, a hole day vacation-time and patience. I had to inquire on two AVIS-offices not obtaining the requested harmless-letter, needed by the towing company to release the vehicle. At the Miami Int. Airpt. I got treated with the following words by the clerk: - What are you staring like this, this is the way it goes! - At the end I had to rent another car from another company and face renting- and parking-costs until the car will be returned by an AVIS-clerk after a week (!). All other rental-car-companies (Hertz, Dollar etc...)will relaese the requested harmless-letter in order to have the car back again. AVIS doesn't. So this is going to be really expansive, not talking about the towing-fees.

Attending a satisfying explanation and a reduction to the towing costs only (was told 327 $ by the towing-company),

best regards,

Bruno G.R. Battistini, M.D.

It's a white huge lady, with a missing tooth her name is either Rebecca or Becky im not sure but she works at the Decatur, IL airport in the avis/budget area! She is beyond rude, I'm a black woman so when I first arrive at 930 she said no cars was available and I had to wait until my appt time which was 10 but the white ppl in front of me appointment was at 10 as well and was able to receive a car! She then scan my license which rung up yellow, ask me for another form of ID which I stated I only had my class A driver license she said that wasn't enough! Ask me did I have a firearm license racial profiling to me then proceeds to asked for a passport? Who walks around with a passport if their not leaving the country? She then said it was nothing she can do! Decatur literally has no other forms of transportation! I arrived to that airport at 9 and when I finally found some type of transportation it was literally 2:08 pm! She gets complaints all the time and the company of avis continues to keep her there! This is not her first time not giving a black person a car because the taxi company that came to get me has had people to complain about her as well! I looked her dead in her face and I said you are really rude and have no reason to be!

Initially I rented a car 6/26 to 7/3, I called and extended the reservation to 7/5 because we planned to make a day trip to Charleston SC, my fiancé and myself. We live in MB SC. All week long there was no issue with the Dodge Charger I was given, however about 40 mins from Charleston the car completely died on the side of the road, this is a two-lane highway and we pulled off as much as we could. I called Avis's customer service roadside where the agent repeatedly tried to get me off the phone before he dispatched someone saying we should call police (the police stop after and would not provide a ride to Charleston to pick up a new vehicle) first to get picked up. After I insisted, he dispatched a tow company that took over 3 hours to get there because the dispatcher provided the driver with the incorrect information on our location. Temperatures reached over 100 degrees as we sat in the car with no water or assistance and NO AC. This to say the least was very dangerous. We could not exit the car because that stretch of highway was too dangerous to stand there with passing traffic. Once the driver responded he told us he had towed this same car the week before. The Avis manager in Charleston was very rude he made us wait while he chatted on the phone providing no instance immediately then after insinuated that the car worked fine until now and maybe I had put the wrong type of gas in the car. Then would only offer 35$ off for our troubles. We spent several hours on the road and several more heading home with the whole day wasted, we didn't arrive home until 7 pm that evening. After departing at 10:30 in the am from our home. When I returned the rental, we were given to drive home in the manager there was a little more accommodating, but I still do not feel like 130 off for compensation was worth the trouble and aggravation of the experience when AVIS KNEW this car had ISSUES and still provided me with the vehicle. My total rental would have been 317, and instead the new charge was 179. Our whole day was ruined and luckily it was just us two adults and not our kids or pets with us in these temperatures that reached over 100. At one point the car registered 105. I called and filed this original complaint and was given the above #. After 4-5 days no one called me back, so I called again yesterday (Most of the information in the original complaint was documented incorrectly I realized after I spoke with the agent yesterday.) and was told the case was closed because I was given some sort of compensation. That is totally unacceptable (my intent was to let someone higher up know the kind of services, the local rental offices are providing) that a major corporation cannot even return a call to a customer who had a bad experience with their services, no remorse from anyone, just in a hurry to get me off the phone. I was also told there were no managers, and no one returns phone calls only emails. I left my email address and advised I wanted someone to email or preferably call back. I have yet to receive a response. I rent a lot with Avis and feel this kind of treatment is totally unacceptable. Please provide a timely response to my complaint and concerns and take action on this issue.

Be careful not to leave any items behind in an Avis rental car. Our friends visited us and accidentally took our tire inflator thinking it belonged to Avis. They left it in the car and I cannot get through to anyone at the Portland Maine airport Avis rental center. I filled out a form online and got a reference number and you call the number and type in the reference number and all it says is the mailbox is full. No one bothers to get back to you I would never rent a car from Avis if this is how they handle the lost and found items.

When I called the customer service one 800 number they try and give you the number for the Portland airport Avis but they don’t answer their phone so it’s pointless.

Avis could easily clear this up by having a direct line to reach someone in lost and found at the Portland airport.

Ref 13770020ES5 - Pick up 29/06/2023

I would like to complain about the lack of visibilty/personnel of Avis Car Rental at YTZ Airport.

As you can see from attached rental agreement there is no indication of any contact details so I assumed there was a shuttle to the AVIS office.

I eventually made my way to YYZ Airport AVIS rental office via the Union Pearson Express where I had to pay $24:70 to get to YYZ.

I would like to point out the man at the AVIS desk did not offer any sympathy or excuse for lack of contact to myself when I arrived at YTZ to pick up the car.

I think the least AVIS should do is explain to customers the procedure for picking up cars from YTZ by way of having a freephone service to their main office.

I cannot possibly advise anybody using AVIS at Toronto canada until this is resolved.

Kind Regards

Vic Borg

I reserved a 12-passenger van for June [protected] from Airport in Augusta ga aviation way. When I arrived, they did not have a van and did not accommodate me in any way. I had confirmation and called serval times leading up to the pickup date and each time they said I had a van for those dates. I was not contacted that the van was not available and drove 1 hour 20 minutes one way to get it.

I prepaid for hotel rooms and could not get a refund because the refund date was on the 14th of June before 4pm. I prepaid for tickets to the game. The manager was unconcerned. Not only did this stress me out but the 11 other people who also was to accompany me. Very bad business practice and uncompassionate management. We were to leave on the trip at 5pm on June 15, 2023. What at this point could I do?

Hey there SiteJabber pals,

I'm here to share my experience with Avis.com Rent-a-car. I had made a reservation for a rental car, but ended up needing it a day earlier. I called up the local office in Oxnard, CA at 1800- and luckily someone had just returned a car, so I was able to get it a day earlier. However, the local office on 435 Channel Islands Blvd is quite small and only has a limited number of cars available.

Now, here's where things got a bit tricky. The address given by Orbits and verified through Google Maps turned out to be incorrect. I found out the hard way when I was driving around Channel Islands Blvd looking for the office. I called the local Avis office to inquire about the correct location and was told to hang up and call the number again to obtain directions. When I did, I ended up talking to the corporate hotline who could only give me the same wrong address and had no local knowledge of the branch's location. It was 5:55 PM and the branch closed at 6 PM, so I suspect the local agent wanted to go home and not be bothered by my request. The agent also didn't seem interested in my business, probably anticipating having to work a bit after store hours to provide me with my requested car rental.

Overall, I was disappointed with the customer service provided by the local Avis agent in Oxnard, CA. It was a frustrating experience trying to find the office and get the rental car I needed. I hope Avis can improve their communication and customer service in the future.

Me and my wife, we went to Newburgh, New York to attend a ceremony. We've been making this trip for the last four years and I always rent from Avis because of the great customer service that I get from the desk clerk. But this time, when my wife approached the counter, my favorite clerk was busy helping another customer. Suddenly, another clerk appeared from the back office and walked over to the Hertz counter. He said, "May I help you?" I walked over and asked for the clerk's name who has always been so kind. He said, "Why do you want to know her name?" I then said "Man can I please have her name?" He then asked, "For What?" I then stated, "I just want her name." He then stated, "Why are you talking to me like that?" I was taken aback because I never had this encounter with Avis before. I asked one more time, just to see if he was pulling a prank. He then stated, "I tell you what go over and wait in her line and ask her for her name!" I went and stood in her line and my wife stepped out of line and approached another clerk. I walked behind my wife and asked for the manager. The clerk called the manager who approached the counter. I asked the manager for the lady's name and she said Tanesha. I asked the manager for her name and she said Lynn. I asked the clerk standing in front of me for his name and he said Jose. I than asked the manager for the rude clerk that apparently was having a bad day and she said Basel. With Stewart airport being small in size and there's not that many workers, you will run into the same clerks from time to time. The way Basel acted on this day, I will never spend my money with Avis never again. Yes, that one experience will have me to select another rental company.

I rented a car from Avis at the Nashville, TN airport on April 28th, 2021. As I drove out of the lot, I noticed that the oil light was on. I was disappointed that I couldn't change the car because it was an hour before they opened. On the morning of April 30th, my companions and I were excited to drive to Memphis to visit Graceland and the Civil Rights Museum. However, when we checked out of the hotel, the valet informed us that the tire was flat and that the spare donut tire was not in driving condition. I called Avis and waited on hold for over 35 mins until someone finally answered! I was worried about what would have happened if I had been stuck somewhere alone. When someone finally answered, they told me that it would take an additional 30-60 mins for someone to arrive to repair the tire. After waiting for 30 mins, I called AAA who came within 15 mins. I then had to drive back to the airport to exchange the car. This issue set us back 3 hours and we missed the opportunity to visit Graceland in Memphis. I would like to be reimbursed for the tickets. I miss the days when Avis would bring another vehicle out, exchange it for the vehicle with issues, and have the Avis rep wait for roadside assistance.

In addition to the issues with the tire and the oil light, the SiriusXM never kicked in - even after exchanging vehicles at the Nashville airport on April 30! It was frustrating to have to deal with this issue again. The icing on the cake was when I received an invoice for $220 to pay for the tire repair! I was shocked and disappointed that I had to pay for something that was not my fault.

We had the same issue with SiriusXM never kicking in when we rented a car from Avis on March 13 in Woodland Hills, CA. The car that was given to us had 28,000 miles on it, was dented and scratched all over as well as rattling like crazy. Again, we had to drive to LAX to make the exchange, taking us out of our way.

Overall, my experience with Avis has been disappointing. I will not be renting from them again and will be posting this review on different review sites. It is frustrating to have to deal with these issues when I am paying for a service. I hope Avis can improve their customer service and quality of their vehicles in the future.