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Avis Budget Car Rental Customer Care Service

Avis Budget Car Rental, LLC

6 Sylvan Way
Parsippany
New Jersey
United States - 07054

Customer Support Phone Numbers

Phone:
+1 800 283 4382(Customer Service / Reservations) 2 3
+1 800 214 6094(Customer Service) 4 4
+1 800 404 8033(Technical Assistance) 1 2
 

Avis Budget Car Rental Complaints & Reviews

Avis Budget Car Rental / money which was not hold not yet returned.

Su
Surendran chaku on Apr 15, 2017
Hi Myself surendran chakravarthi, got a rent a car from Jeddah, Kingdom of saudi arabia on 16th Jan 2017.During that time, they got money of 1000 SAR on hold from my debit card.They informed me that they are holding that money for any kind of traffic violation in KSA. I was having the...

Avis Budget Car Rental / Wait time

Ky
Kyoung5812 on Apr 14, 2017
Conf# 49607433US1 I normally don't complain about a wait Totally understand it's a Holiday but you as a rental car company should understand ...especially with the volume of people making reservations ahead of time that you should have a stocked staff. Literally, when we walked in 40...

Avis Budget Car Rental / put a roadside assistance charge on my bill without my acknowledgement

Ir
irons1108 on Apr 14, 2017
Rented a car from the las vegas airport through budget car rental on 3/20/17. I had to stand in line for over an hour. No other rental companies had this line!!! I was so glad to get out of there after waiting so long. Upon returning the car I found that they had put a roadside assistance...

Budget Car Rental / Lack of response

Ni
Nirvanasutra on Apr 5, 2017
Last July we rented a car for pickup in Flint Michigan. Due to Southwest Airlines computer issues we ere three days late. I called at every delay to 1. let them know we will be late and 2. to ensure the car will be waiting for us. I have written them twice and have not received anything...

Avis Budget Car Rental / Cleanliness of vehicles

Ni
Nirvanasutra on Apr 5, 2017
I sent this to Avis and got a form letter back. When I called, they claimed they could not find our reservation (s). "Feedback/Question Type:Other Topic:${others} Comments: The appearance of the rental cars we have received from the Quintard Ave, Anniston, Alabama have never been cleaned...

Avis Budget Car Rental / Car rental

Ea
eastend1 on Mar 6, 2017
I rented a car on hotwire .com The company that provided the car was avis. When I went to pick up the car, I was told there was none. I was over an hour late (I did not plan for a delayed departure due to fog, a delayed arrival because of a busy airport in aruba, and taking the time for...

Avis Budget Group, Inc. / Budget rental car-harlingen

Ta
Tamara Baker on Mar 6, 2017
We picked up car right after our flight. Took van to their site which was not on airport. It was about their closing time and dark out. Reserved a small car for high mileage but was given a Jeep with low mileage. We didn't notice small crack int the windshield under the wiper blade until...

Avis Budget Car Rental / Poor customer service and refusal of service dog

Ka
Kaye Absher on Feb 28, 2017
On Friday, February 17, 2017 I had a reservation to pick up a 12 passenger van. I had just rented the same type vehicle a couple weeks prior. Both times, I had my service dog with me. On this day, a man named, Charlie Allen was on the phone when I walked in. He started shaking his head and...

Avis Budget Car Rental / Truck rental

Sa
Sabian on Feb 17, 2017
Had planned to move on a Saturday, reserved a truck Friday morning with a confirmation number via email. I received a call later from the location I was to pick up the truck from telling me they got my reservation, but have no trucks to rent...all unavailable. I called Budget, they...

Avis Budget Car Rental / False claims of returned car with damages

Kh
Khiem on Jan 27, 2017
I have never gone on-line to complain about a bad product or service. But I am so upset and concerned about the ways Budget Rental Car have conducted their business. I'm traveling a lot and usually renting a car at the airport. I have chosen Budget because they offered low renting daily...

Budget Car Rental / Reservations

Ca
Cary Stiles on Dec 15, 2016
I reserved a car at Budget ahead of time so that my wife, who doesn't travel much, would not have any problems when she landed. When she got there (Louisville, Ky Airport) was a line of over 15 people because other people with some "FastBreak" program were cutting in front of everyone and...

Avis Budget Group, Inc. / Unauthorized credit card charged

De
Dev262 on Nov 23, 2016
This complain is about unauthorized credit charges on my Card. I rented a car from Avis Budget from 7th September till 17th September from Heathrow airport. On 31st October 2016 when I saw my statement, there was an additional charge of 95 pounds into my credit card. No explanation wa...

Budget Car Rental / Overcharged

Ks
ksagrillo on Oct 31, 2016
Rented a car at denver international airport and they "upgraded" our car for free. When we asked if there was going to be an up-charge the agent said, "no." however, when we returned the vehicle they charged us an extra $30 a day on top of our original quote!! If we had been told the truth...

Budget Car Rental / Additional charges on card that were not communicated

La
Lance Wright on Oct 27, 2016
In Oct 2016 I booked a Group B Budget rent-a-car online for a 3-day period. I was quoted $35/day "due at rental counter", which included an upgrade. When I picked up the car, the counter clerk took 40 mins to process my transaction (due to some card issue). At the end of this very protracted...

Budget Rental Car / Rental car poor service

Ar
Arnold G. on Oct 20, 2016
We made this reservation through Expedia. When we arrived at LAX, it took over 1 hour to be picked up by the Budget Bus after we were standing at the curb pickup spot. There were buses that were going by that were full, so they did not stop. There were others waiting and equally frustrated...

Budget Rental Car Airport / Horrible car rental service

Kr
Krista Fields on Sep 23, 2016
This was my first and last time using budget.The whole purpose of me renting a car was to drive a couple hours away to go on a hike that we planned. We only needed a day rental and i expressed that to the agent i spoke with when booking. I arrived from tampa to denver at 12 pm. I got to...

Budget Rental Car / Hidden Charges for RSN and XMR

St
staceyleiber on Sep 16, 2016
Beware of RSN (Road Safety Net) and XMR hidden charges. I did not accept these optional services. I was charged $6.99 / day for RSN and 6.99 a day for XMR that as a government employee I am not authorized to use. I've complained to Budget and asked for a refund I'm pending their response...

Budget Car Rental / Budget

Br
Bre Sims on Aug 23, 2016
I thought I lost the key to my trunk rental through budget, so I had to call road side assistance to seek help. Well, I found the key and called back to cancel within 30 minutes. No one from road side assistance had to come out and help because I cancelled services. They charged me $400...

Budget Car Rental / Bad service

Ab
abi 1955 on Aug 15, 2016
I booked a car through rentals from budget at heathrow. I arrived there at 23.00 to pick up the car. I supplied my confirmation Voucher plus my UK driving license, UK passport and my Credit Master Card. After 15 minis the person behind the desk refused to supply the prepaid booked car to...

Budget Car Rental / Customer Service, Lying about insurance required

We
wendyys on Jul 6, 2016
Similar to the other reviewers complaining about the extremely long line and dirty office, I had the worst customer service. I had booked my reservation through Costco travel and thought I was getting a really good deal on the car. Upon arrival, I was notified that I had booked a "compact"...

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