Avenue Clothing — Poor customer service
I have purchased thousands of dollars for clothes from this store for 10-15 years. I have platinum card. I've always been courted to spend money with them and was treated as valued until things went wrong. Last month I had a check stolen and cashed for over $1000 and had to close one account and open another. On 4/25 I went to their site as I always do and changed my bank account info before paying. Imagine my suprise when I got a letter from their financial arm, World Financial stating my account was closed and my credit is affected because the payment was sent through the old closed account. I was treated like a deadbeat and a criminal and told of course it was my fault. No one would tell me if perhaps their systems did not update immediately and if I should have waited a day or two before paying. My new account info is still showing on their site. They won't reopen my account without a letter from my bank confirming I have a valid account, yet the customer service rep took a payment from me (charging $10) USING MY BANK ACCOUNT! They also won't correct my credit. A payment to my electric company that was made prior to the account being closed made it through anyway and you would think they would have me over a barrel as I can't go elsewhere for service, but I called to explain and they fixed things right away. Needless to say I will never shop there again and my card has been shredded. As a 20 year customer service professional and manager I am highly offended and would never do the same to my customers.