AutoNation
reviews and complaints

I'm getting my Honda Accord serviced I encountered problems with billing and less than competitive Prices. The service Manager told me both parts were included in the price plus labor when. in fact they only service one part and left the other undone. in doing this, this meant the car was still burning oil and leaking. They refused to honor the price on the invoice and tried to back peddle their way around what was printed on the invoice. it seems that the first price was wrong and they did not tell me. I am sure that auto shop has lost my business.

My Life Time battery I purchased 11 months ago died. So I made an appointment to get it replaced.
Here is Autonations answer.

From:
Morrison, Christopher
8:22 AM (1 hour ago)
to me

Good morning, unfortunately we do not offer life time batteries anymore,
but I can schedule you for an oil change. Which day and is good for you?

I bought a car from the dealership at the beginning of May since the second day I had it I've had nothing but problems I have called I have gone to the dealership several times each time I am told nothing is wrong with my car and they can't help me when I purchased the vehicle it did come with a year warranty on the vehicle. Since talking to the dealership two days ago I've had to fix my vehicle myself I do have all receipts and I do have an attorney involved.

Just purchased a unsafe car come to find out had metal shaving in the engine, car was under warranty and they wouldn't fix, absolutely the worst customer service of my life, the gm wouldn't even meet me, at all, their corporate office won't respond, so surprised of the unprofessionalism I received worst car experience of my life... From sales to service every step of the way was horrible, l was lied to, car was supposed to be inspected by mercedes, and it wasn't. So disappointed never buy a car from autonation not enough space to finish complaint... Absolute horrible experience

We purchased a used vehicle from AutoNation Chevrolet Orlando Airport. When we first viewed the vehicle, it was in the shop since they were installing a new wiring harness. We were reluctant to purchase the vehicle due to potential future issues. They assured us that the vehicle had passed their "rigorous inspection process", and they would stand behind any issues with the wiring harness. After purchasing the vehicle, we had to take it back twice due to wiring harness issues which they did fix.

Months later, the transmission had a catastrophic failure without warning. We had it towed to our mechanic. He said many wires from the wiring harness were not connected. The fuse box was not properly installed and was dangling with many wires hanging from it. The vehicle was found to have 19 warning messages that were not transmitted to the computer, since the wires were disconnected. We contacted AutoNation and were told to tow it there. They promised to "work with us" and guaranteed us that they would replace the transmission for "less than our mechanic would". We towed it there. After a week of talking to several people, we were finally able to talk to the General Manager. He was extremely rude. He wouldn't even look up from his computer to have a discussion. The only time he looked up was to state they were "not responsible". Their quote to replace the transmission was $1, 000 MORE than our mechanic quoted us.

Not only were they unwilling to do anything to work with us as promised, we were out additional costs from our mechanic to put the vehicle back together to tow it and the towing fees. In addition, we wasted a week that we could have been getting our vehicle repaired.

I purchased a certified preowned BMW back in September 2018 from the BMW dealership. I really do like the car. From the beginning, I mentioned that the brakes squeak all the time. I brought the vehicle in a few times for this and nothing was resolved. Finally on my last visit, Andy, the service advisor/manager drove the vehicle with me in it. Immediately he knew the problem, rear brakes. Prior to that, all I got back was, "this is normal in the 4 series with M package". I had dealt with Chris and others.
Fast forward, he said, I would need to extend the service contract warranty for $700 and they would fix it. I paid that amount because I wasn't going to drive a car with squeaky brakes plus he said they needed brakes. What I'm really disappointed about, and let Andy know is the following: I brought the car in for this same issue a few times before being diagnosed. They would clean the dust off only to have it continue about 5-10 miles away. I bought a certified vehicle believing the brakes to have been inspected. If I came back months later, I would understand but I came back right away for this issue. I paid over $5000 in extended warranties. I did not extend the service warranty at time of purchase. I drive about 7500 miles a year on the car and didn't want that plus the $5000 was more than I planned and the car was certified. I have only driven 6, 000 miles in the last year on this car. I have another car I drive.

I had called and emailed numerous times. It took over 6 months to get a response. That is unacceptable. I would have gone to the dealership in between but I'm busy with work and that was my reason for phone calls and emails plus I'm sure the person I would need to speak with would've been unavailable. Finally I emailed the general manager who had one of the other managers call me. That was May 23 and he was a service manager named Darin. I voiced my opinion but honestly felt like I was brushed off. They are great when it comes to buying the car but the follow thru is horrible. I had planned on having my car serviced at this dealership but with the way I was treated, that won't be happening. When I spoke to the manager all I was asking for was the $700 I paid for the brakes to be credited towards my next service that is due this year. Again, that issue was never resolved. That $700 has cost this dealership as well as autonation my future business as well as my friends. Social Media has its ways, both good and bad. I plan to purchase a new SUV within the next few months and will go to another dealer. I won't purchase any vehicle from autonation in the future because of the horrible follow thru service I received. This might not make a difference but your in the sales/service business and not returning phone calls, emails etc is very poor service. Plus I feel this dealership took advantage of me. I bought a certified vehicle because it was to be inspected first. I will never buy a certified car again. I learned something though. Just buy any car you like, take all the warranties and who cares if it was inspected because you have the warranties.