Menu
AutoNation Customer Service Phone, Email, Contacts

AutoNation
reviews & complaints

www.autonation.com
www.autonation.com

Learn how the rating is calculated

1.1 351 Reviews

AutoNation Complaints Summary

1 Resolved
341 Unresolved
Our verdict: Engaging with AutoNation at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for AutoNation has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AutoNation. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AutoNation reviews & complaints 351

Filter reviews by rating
5
2 reviews
4
0 review
3
1 review
2
0 review
1
6 reviews
Sort by:

Newest AutoNation reviews & complaints

ComplaintsBoard
R
8:18 pm EDT

AutoNation 2009 santa fe

I bought a 2009 Santa Fe from AutoNation off of 104th after I paid cash for the car I asked for the keys the sales person told me that they wanted to keep it started because it died earlier. When I woke up to start my car in alarm started going off at 5:30 in the morning I had no idea about an alarm I did not receive a remote control only one key and the alarm went off until my battery died and then it was fried after changing my battery several lights went off check engine brake light ABS as well as others. I found out the connections to my batteries or not done properly and that's why they were having problems with the car dying. After fixing all of this stuff my car started making noises like the brakes we're going to bad of course this could be because I was showing a 52 point inspection that verified everything was OK the mechanic sold me the brake shoes and it was complete metal on metal what's not only does damage to rotors and other parts of the car is very dangerous people can die because of bad breaks. I notified customer service the first day I talk to my sales agent and was offered no type of compensation so basically I was sold a lemon that I had to invest money and I paid a book fair market price for something under porn that could not even be rated why name is randy cordova randy cordova I'm sure you could look this information up if there's anyway You could make this right let me know or else I would be happy to share on Facebook Google Twitter or any social media I could find about the way I was treated at a national car dealership that donates its profits to cancer which is one of the only reasons I chose this dealership because many of my family members are fighting that battle right now

Read full review of AutoNation
Hide full review
ComplaintsBoard
R
3:55 pm EDT

AutoNation 2011 jeep wrangler sport

I purchased said vehicle from Autonation Johnson city, TN on May 5 2018. I recently went to change the oil and found oil leaking from the rear main seal. this vehicle has 116000 miles and was supposedly went through a 150 point inspection. I called and talked to the sales person (Keenan Hopson) that sold me the Jeep and he said that it was not covered under the 90 day 4000 mile warranty but would never tell me what was actually was covered. He lead me to believe the limited warranty was actually limited to only a powertrain warranty. I accepted that and purchased the vehicle. Now under powertrain warranty this would be covered. So I thought there would be no problem getting this fixed until I was informed that I could bring my Jeep back to them and pay them to fix it. I have only had this Jeep for 34.5 days. I only use it to commute to work and home. I have done nothing that should've been the cause of this. Therefore I believe it was either overlooked during the inspection or was simply ignored and put up for sale. I am looking for this to either get fixed, given a full refund, or I take it to be fixed elsewhere and Autonation Johnson city, TN pay the repair bill. I don't want to get lawyers involved but I will. Someone didn't do their job and now I'm on the hook for their mistake.

Read full review of AutoNation
Hide full review
ComplaintsBoard
B
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation unethical business practices

March 2018 I was in contact with salesperson Susan about a 2008 Chevy C15 "Suburban". After lots of email correspondence I made a very long drive to Frisco from Kemp, Tx to look at this vehicle. The vehicle was not fairly represented but the used car mgr was willing to make necessary repairs to the said vehicle to make the deal happen. I was put into a loaner as they wanted my trade that day instead of letting me drive my car until the work was completed and I could take delivery of the 08 Suburban. Even though they knew I lived a long distance away and had plans to leave town soon to attend the Houston Live Stock Show with my son who was showing there. well it was two days before I had to leave and the Suburban was still not completely ready due to a delay in parts being delivered. I was not comfortable traveling in the loaner car and asked if I could get the Suburban and return it to have the rest of the work completed after I returned from Houston. The sales lady got back with me and told me to come get it the next day, day before I had to leave at this point. I make the drive to drop of loaner and pick up Suburban and due to a wreck I am unable to access the service road that the dealership is on. Susan says no problem I will have my husband meet you at the next intersection in a Mexican food restaurant parking lot. Ok great I do this, the switch takes less than 5 min and im off and driving back home. I get maybe 2-3 blocks and the Suburban starts idling extremely rough, shaking, transmission shifting funny, miles to empty doing weird things. I stop and call Susan. She says turn around bring it back we will have the loaner waiting. I call my husband next. At this point we decide something more going on with the Suburban than we were led to believe and just want to get our trade back, unwind the deal, no money had exchanged hands, no loans were necessary or anything. this was an even trade. so I return to the dealership explain this to sales lady, used car mgr, sevice mgr and finally get my car back. Knowing I had to leave the next morning I felt this was my best option and the safest thing to do. No hard feelings just chalked it up to bad timing and wasn't meant to be for us. Fast forward to today. I have received notices from North Texas Toll for toll charges on the 2008 Chevy C15 that was never registered to me for dates that I did not have possession of the 2008 Chevy C15. I have contacted NTTA and they cant help me. I have the burden to prove that I did not own this vehicle. The loaner vehicle and the 08 Suburban were never in my name and to have had the dealer is Frisco fraudulently report a Buyers Tag saying that I drove the 08 Chevy C15 on the dates of March 2 and March 7 is outrageous and completely untrue. The only date I was even in the Suburban was the day I picked it up in a parking lot and it then had mechanical issues and I was told to return it by the dealer, I did not accept final delivery of the vehicle and the deal was undone at that time. I am asking that I receive a letter stating that there was an error in reporting and that I was never the legal registered owner and I am not responsible for these charges sent to me and to the NTTA. I have contacted my sales person Susan who responed with"I don't know what to tell you" then left me on hold for 30 min when I ask to speak with her mgr. I then called back and left a msg for the Used Car Mgr asking for a response within 24 hrs before I escalated this to the next step. And no return call from him either. I am again requesting a response within 24hrs before I move on the BBB and other Social media outlets to get this resolved.

Read full review of AutoNation
Update by blondie79
Jun 07, 2018 12:09 pm EDT

This experience was with Auto Nation Frisco Texas

Hide full review
ComplaintsBoard
L
12:54 pm EDT

AutoNation lies

I bought a 36, 000 GMC 1500, and they told me that they'd send me a remote control and a key. This happened about a month ago. The manager, Nate King, and the seller, Jessica Smith, assured me that I'd receive it within two weeks. Now every time I call the dealer, I get the run around. The number of the dealer is [protected]. I had a good experience with the Union Nation Dealer... up to this point. They even gave me a letter saying, "I owe you this…" My phone number is [protected]. My home phone number is [protected]. And my email is [protected]@yahoo.com Please be aware this is the third time I've sent you a complaint. Thank you and please do something about Nate King. To me he's a liar.

Read full review of AutoNation
Hide full review
ComplaintsBoard
S
6:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation 5 days return policy/ finance nissan rates/ warranty cpo wrap

1- Why is Autonation advertising that buyers have 5 days return no questions asked with the dealers don't respect that?
I signed the financing paper to buy a Nissan Altima 2015 CPO last 05/20/2018 at 7:20pm
The car was delivered to me on 05/21/2018 at 3:30pm
After too many issues and no clear responses from Autonation dealer I went back to the store on 05/25/2018 4 days after having received the car and 5 days after had papers done
The Sales manager CARLOS RODRIGUES didn't accept in any circumstance my car back saying a car is not a shirt I can use and return and he had payed already everybody involved in the car sales. The affirmation about return policy was expired on Thursday 05/24/2018 was confirmed also by OCTAVIO SALAZAR.

2- Should I trust in car services by Autonation dealers?
After my car had some of the previous issues fixed, I went to the Service Department in Margate Ford Dealer to make sure next step to scheduling maintenance and was told they don't have any history from my car because never had any any services in Margate store but they confirmed had services done with Autonation. They pulled up the service record and found records from the Vin number and in Miami Nissan, however the mileage record did not match mileage on car when sold to me ( records showed more miles than car has now) Did someone change mileage to sell for more money? They couldn't print the history because have the last owner's information on it . I took a picture of the record They said I should call the sales to get the carfax history.

Asked for the carfax from the sales department in Margate and found out the car had services done in Chevrolet Doral and Nissan Miami.
Called both service Departments and no one found any records of services for my car, they checked the vin number and found no record of service. I asked how could don't have it if Carfax mentioned specifically services done from them and the answers was I should ask the sales man about it but they don't have any history.

3- Should I trust on Finances?
As signing my finances with OCTAVIO SALAZAR he explained to me about the advantages of having the 'wrap' extension warranty plan from Nissan and the price was special as getting for the cpo dealer at the time buying the car so I got it. Checking my papers in home I found out Octavio Salazar talked about Nissan Gold extension warranty plan and gave me the paper to sign getting Autonation Extension Plan.
I drove from Margate to Miami to get CPO car and get the wrap from Nissan and he told me I was getting Nissan and between the papers he gave me Autonation Warranty.

4- Why Finances Specialist is not trustful in Autonation?
At the same time Octavio Salazar gave me 450 as incentive from Nissan and I discovered I had a choice as CPO car to get or 450 or 3.99 finance rate BUT he never mentioned that for me. I would have chosen 3.99 finance if i had been given a choice.
I opened a case with Nissan Corporate and I went back to talk with Octavio Salazar and he said I am sorry but I can't do nothing for you anymore because all papers are signed. I asked his manager Fernando in finance to talk to me; and the Manager crossed his arms and said the best I could do was refinance my car with any bank as my score is very good and get a better rate!

5- Why does Autonation have a customer service line ? I have called Autonation customer service 4 different times on 4 different days between the 22nd of May and 2nd June talking with 5usan, Ilene, Christine, and Michelle and have still not heard back from anyone at corporate.

I would really appreciate someone calling to have answers on all these issues especially about I was looking for my wrap from Nissan and never had mentioned I wanna from Autonation. Having Nissan protection for my CPO car is specifically why I stopped my previous negotiation on this car in Margate Ford and drove until Miami Nissan to get it.

Thanks for the attention,

Suzete Nunes Rego.

Read full review of AutoNation
Hide full review
ComplaintsBoard
Z
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation unethical behavior

I went into Auto Nation Spokane WA. We arrived at 12:06 pm or 1206 on May 18th 20018. We had already picked out our car on line, this is for a first time buyer. We test drive decide yes, then the offers begin! this is a 6, 000. dollar car. they ask the potential first buyer if they could put down 2, 000. down payment 376. first time buyer Rejects proposal. Now over the intercom we hear "congratulations first time buyers name" Jonathan B the sales man then told us they were having difficulties with financing. Next proposal was down 1, 500 Payment 298. Rejected it is now 6:26 pm we are now leaving with no car no financing and we invested 6.5 hours of our time just with paperwork now in the mean time. 5 other groups of people come in and are able to drive away of coarse we were only spending 6, 000. we left received a phone call approx. 6 minuets with offer of 700 down 200. payment offer Taken signed papers on Mon. May 21, 2018 Clint Gertje was so rude the comments he made about my partner I cannot repeat these people need sensitivity training now I feel like I was treated so badly because we are different we are deeply grieved over our experience. I am so saddened that in 2018 we can be so openly treated like we don't deserve the same as a husband wife and this comment was made to us. Grievous behavior

Read full review of AutoNation
Hide full review
ComplaintsBoard
D
10:53 am EDT

AutoNation unethical behavior/warranty

I purchased a 2006 Acura TL from Autonation in Orlando. At the time of purchase, I asked the finance manager for the best coverage for the vehicle. He told me what I had was bumper to bumper coverage. Fast forward 6 months later my mechanic changed the oil and said I had a few leaks I should get fixed. Upon taking the car to the closest Acura repair shop to my house I was informed I only have a powertrain warranty. I spoke with the sales manager at the place of sales and was told he wouldn't be able to do anything about coverage of the car.

The sales practice used by the manager was very misleading, and I will continue to voice my dissatisfaction until they rectify the "issues" with my car.

Read full review of AutoNation
Hide full review
ComplaintsBoard
M
10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation autonation katy service department - inept management

By far the worst service I have ever received in my life. Not an exaggeration, not just referring to vehicle related customer service... The absolute worst service imaginable. The service center manager literally told me he did not care about my truck repairs and has the most condescending attitude toward customers. I had to see a salesman to help me convince the service managers to even talk to me. And to be very clear, this is truly a management issue. The service reps I talked to were decent and I witnessed how rude the manager was to them. How those service reps haven't found somewhere else to work is beyond me.
Fast forward a few months. I need an oil change and I signed up for a prepaid service plan when I bought the truck. There isn't another autonation dealership near me so what do I do? I make an appointment online and hope that the horrible experience from before was a one time thing. No such luck. (my fiancé took my truck in for me because I couldn't manage to get time away from work to handle this myself.) he stands in front of a service rep for 5 minutes before the rep even looks up to acknowledge him. Bless the fiancé, he's not even upset yet. But then he stands around for another 5 minutes while the rep fills out the paperwork for the oil change. Only then does the rep say, "by the way, they just came and told me it's a 3 to 4 hour wait for an oil change". Would you not start off with this? Would you not mention this online when asking if you intend to wait for service or drop off? What's the point of an appointment? (I also dealt with this same appointment nonsense when I originally brought my truck in for repairs but this seems the most insignificant complaint of that particular debacle...). Long story short, my fiancé is basically told too bad, so sad.

I don't want to have to take my truck across town for maintenance. I don't want to have to pay a random shop nearby for service I already paid autonation for. I don't think it's too much to ask that this dealership get it's act together and remember they are here to help customers. The worst part is that there is no sense of accountability. Management couldn't give a care and apparently they answer to no one. I have been strictly a ford customer since 2007 (4 vehicles total, 3 of those new) and an autonation customer since 2012. Never again. My first experience with an autonation ford was so great that I went straight to autonation ford for my next purchase but clearly, their standards have gone out the window.

Read full review of AutoNation
Hide full review
ComplaintsBoard
B
4:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation car

I was at the auto nation fort myers dealership at 2555 colonial boulevard ft. Myer florida 33907 on sunday 5/27/18. I spent 3 hours there and they sold me a camry se 2018 8 speed automatic. It was a predawn gray mica black. Everything was all set as they were going to deliver the car to me and then come to find out they do not have anymore in the state of fla. Very very disappointing! Then they tried to see me a car that was the same thing just a better audio system for another $27 a month.
I cannot believe they would sell me a car and not check first to see if they have something, then on top of that try to see me a another car that was more expensive.
Auto nation should give me the upgrade car for the same price since they promised me something they do not have.
I am going to tell everyone not to shop at auto nation as they lie about selling you a car. Very disappointed customer.
Auto nation needs to make it right!

I want an answer and apology back from auto nation

Read full review of AutoNation
Hide full review
ComplaintsBoard
E
2:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation unethical behavior: money collected for extended warranty, and warranty has not been activated

In Nov 2017, I purchased a 2013 Ford F150 Lariat from AutoNation South Fort Worth, TX. I also purchased a Ford ESP Premium Care Plan on Nov 30, 2017. I went to Waxahachie Ford for warranty service on Mar 5th, 2018. The service adviser informed me the Plan I purchased was not activated. I drove immediately to AutoNation to get answers. (customer # 3025077)

Three times I have been to AutoNation (Mar 5, 28, and Apr 11). I have spoken to the finance writer who sold the Plan, Sam, his supervisor, and finally the GM. Each person told me everything would be rectified and the Plan would be activated. Each person also directed me to the customer representative. She contacted Elite Accounting, the Corporate Finance Dept. She told me she was told the paperwork had not been filed, that the plan would be activated and usable within a week . To date, that has not happened.

I contacted Ford ESP Customer Service (800-521-4144) on Mar 28th, Apr 11th, and Apr 13th, 2018. I spoke with "Marissa" and "Louise". They asked that I fax documents provided by the dealer (313-390-3817). Those documents are attached. Every interaction with the dealer and ESP has been in person or by phone.

I purchased a Ford ESP Premium Care Plan from AutoNation on Nov 30, 2017. The Plan has never been activated, and has been unusable. The term is 48 months and/or 48000 miles. I want the term to begin when the Plan is activated. I will supply the truck's mileage upon request.

Read full review of AutoNation
View 0 more photos
Hide full review
ComplaintsBoard
S
9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation return policy and cpo car delivered with scratches and dents

Sunday 05/20 - 7pm paper done altima s 2015 - cpo. Car delivered monday 5/21 4pm w scratches touched up driver front bumper and new ones on the same side plus head lights damaged also others few scratches over the car. Two dents on the roof. Asked repairs sm carlos rodrigues can fix the bumper touching up again and roof was from old owner and I had bought the car on that condition so depending on costs can get fixed by dealer or maybe I need to help with 50%. Drove back down miami from margate to return the car friday 05/25 with car miles just to drive to miami because I still holding my buick lease as thinking about the issues on this altima and sm carlos rodrigues didn't accept in any circumstance the return 5 days no question asked advertising on autonation saying had expired thursday 05/24. I am confused about the maths days on autonation. The general manager agree to fix right the bumper not bandaid anymore and will check out about roof costs maybe yes maybe 50/50. Case open w nissan corp n/ [protected] saturday 05/26 looking for my rights as cpo car - kaidian - consumer affairs representative affirmed cpo nissan is a certified inspected car with out any issues on mechanic eletric inside or outside body! Looking for answers about return policy and how to get my car totally fixed and redone inspection as the first one didn't work properly. As I live in margate would like have the car done by pembroke pines nissan for don't need go over miami again and because don't trust much in their services. After had talked with nissan corp I don't wanna return the car anymore just wanna the car fixed and re inspect for trusted professionals.

Read full review of AutoNation
Hide full review
ComplaintsBoard
M
11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation vehicle protection plan

We bought a F-150 with 43, 927 miles on it. We purchased a vehicle protection plan for an additional 100, 000 miles. The plan should end when the truck has 143, 927 miles on it. This is what auto nation told us at the date of purchase. The problem is when the contract came in the mail, the expiration miles was 125, 000. We were shorted 18, 927 miles. This needs to be added to contract. I called the vehicle plan and it's automations problem

Read full review of AutoNation and 1 comment
Hide full review
1 comment
Add a comment
M
M
moneymen
, US
Apr 18, 2019 12:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Rip off when it comes to Autonation warranties for new Toyotas

ComplaintsBoard
J
4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation autonation toyota, lithia springs, ga past due payment

I am going to copy and paste the two emails between myself and Lisa Thomas. Today was the first time that I have heard from her. I have been going thru this horrible customer service experience since April 20th. I am fed up with spending countless hours on phone calls and emails to resolve a situation that I did not create. The error is between your company and Kauffman/Mavis Tires. I am the customer caught in the middle. Your system should have caught the error before my vehicle was released and we could have resolved it right at the dealership. I have been treated terribly. I attempted to pay your company for the error of Kauffman/Mavis tire and all I have gotten in return is the unreasonable request to deliver my banking info since your payment system cannot provide what Capital 1 credit card needs to process this charge. I have repeatedly suggested other methods to handle this as you can see from my email. I am appalled by the nasty and demanding tone of Lisa Thomas' email, as if I am the at fault party. This is the worse customer service experience I have ever had and I will not stand for this abuse any longer. If it took Autonation 3 months to reach out to me to settle this matter, then shame on you for having such a lax accounting department. Perhaps if they had followed up immediately with Kauffman, this would have been resolved with the same day. I am most offended by your staff, which includes Adeline Ramos and now, Lisa Thomas. In a time where identity theft is rampant, tell me if you think it prudent to give out not only your credit card number, another credit card number and your bank account/routing number to the same party. I have never even met these people. I'm sure they would also have pause. The problem is certainly not with my account, but rather Autonation's payment system. Ms. Ramos' supv said that he had not encountered that problem before, but I am very thankful that my credit card company refuses to process any charges unless they can verify that it is proper. I strongly suggest that you make changes to your system so that all your customers are protected. And how very rude to blame the customer when the fault lies with you. I am completely outdone by this whole thing and I am seeking justice asap.

Erika White
[protected]

Erika
4:55 PM (2 minutes ago)

to Lisa

You have got to be kidding me!

In an age of social media, you should "govern yourself accordingly" Lisa Thomas. Be mindful of your words.

Before you send demand emails, you should take a moment, do your due diligence, and familiarize yourself with the facts.

On 1-12-18 I purchased tires from Kauffman Tires. They damaged my TPMS sensor and I brought it to your dealership for repair. My service advisor called Kauffman and he was advised that they would direct pay for the repair. He was given the necessary account number or code and my vehicle was released. On April 20th, three months later, I received a check from Mavis...whom I had no clue as to who they were. We found out that they were affiliated with Kauffman. There was no description on the check. It was just a random check out of the blue and we thought it was because of all the complaining we had done back in January that this was a customer service gesture to reimburse us for the tires. No one called to explain from Kauffman or Autonation. On 4-27-18 I received an email from A. Ramos requesting payment. I called her immediately and she explained that Mavis bought out Kauffman, the business name changed, so athe code or account number used originally in January did not work. Mavis sent me the check in error and it should have gone to Autonation. Understood. No problem. I agreed to pay and gave her my credit card info. I received a payment confirmation. On May 4th she called and said that the payment did not process. We tried it again and I received another payment confirmation. This time, I noticed that it had not been charged to me and I called her several days later and left a vm. We spoke again on either the 8th or the 11th. She asked me to use another card and I refused since there was nothing wrong with this card. She needed to get some help and said she would call me back. On May 15th, I called Capital 1 credit card with Adeline and her supv on the phone. We were all advised that there is nothing wrong with my credit account. The charges did not go thru because of your lack of security controls for your payment processing system. Capital 1 could not verify that it was a valid charge because per Autonation, there are only fields to input my name and zip code. Capital 1 requires that they submit the billing address. It is a proper security measure. I recorded this call. They repeatedly asked Autonation to input my address but your supv said that there were no fields to do that. So Lisa, this is why your payment has been rejected. I offered to have Mavis bill me and I would pay them direct and Adeline said she would check on that and get back to me. On 5-24-18 she said that I could just pay with my banking info. I declined as I refuse to release my account and routing numbers to anyone over the phone. Since you have an antiquated payment system that does not account for today's security measures, I again suggested to just have Mavis call me and I would pay them by credit card. I did receive the call from Mavis requesting a bank electronic check. I refused again. They don't have an invoice for me to pay by credit card.

The level of frustration is at a near boiling point dealing with this. So let me be clear Lisa, I will not give out my banking info. I agreed to pay Autonation but if your system is not accepting of basic customer info to verify their identity and thus process payments, then fix it. Your dealership has no problem accepting my payments as I have done business with them many times. Upgrade your system! If the local dealer will accept the payment that would be great but Adeline said that they could not, that it had to go thru your department. This is an easy and quick option so I don't understand why it couldn't have been done earlier.

Lisa, perhaps you should have been more customer focused and called me directly instead of accusing me. As for the tone and content of your email...there will be more to come.

Fyi...on the payment confirmation I received from Autonation, KAUFFMAN TIRE is listed as your customer, not Erika White. Are you giving them the same level of demand that you gave to me?

-------- Original message --------
From: "Thomas, Lisa"
Date: 5/25/18 8:57 AM (GMT-05:00)
To: "'[protected]@GMAIL.COM'"
Subject: FW: Final Demand for Payment - 2373794

May 25, 2018

ERIKA WHITE
7338 PARKS TRAIL
FAIRBURN, GA 30213

Re: Customer Number 2373794 - Default in Payment - FINAL DEMAND

Dear Madam:

At this time our records indicate your account with us is seriously past due in the amount of $260.78. We have attempted several times in the past to work with you on arrangements that would result in full payment on your account under the terms of our credit agreement but our efforts have not resulted in satisfaction of the past due invoices. We are still hopeful you will contact us to resolve this situation in a manner that is mutually beneficial. If we cannot agree within five business days on a plan to resolve this matter all legal options available to us will be pursued up to and including filing a claim in District Court seeking payment in full along with court costs and legal fees. Govern yourselves accordingly.
Please contact us immediately to make payment in full or visit the AutoNation customer portal at https://ebilling.autonation.com to make your payment. If your payment has been mailed, please contact our office with payment details.
AutoNation values and appreciates your business. We would like to thank you in advance for your attention to this matter and look forward to our continued business relationship.

Regards,
Lisa Thomas
A/R Supervisor
[protected] phone
[protected] fax
[protected]@autonation.com email

The FINAL DEMAND invoices are listed below:
Store
Invoice No.
Purchase Order
Total Amt Due
Past Due Amt
Inv Date
Due Date
224 - AN TOY THORNTON
388433

260.78
260.78
01/15/2018
02/10/2018
Store Total

260.78
260.78

Total

260.78
260.78

Read full review of AutoNation
Hide full review
ComplaintsBoard
I
6:32 pm EDT

AutoNation unauthorized service charge

Hello I am reaching you today to gather information on what I can do about an issue I am having with Auto-Nation Buick gmc in lone tree. Approximately 3 weeks ago my car was dropped off to be inspected for an oil leak, during the inspection they had found he leak was caused by a crack in the oil cap which I asked them to repair, during that conversation I asked them to check my pcv valve per service bulletin 14882, Cindy confirmed they had found my PCV valve was clogged as it is common according to service bulletin 14882, the dealership and manufacture refused to cover the cost and on May 11th Cindy at the service center in the dealership offered to take %50 off the total repair, I told Cindy I appreciated he generous offer however I do not have the funds and I will have to find a solution and to not do the repair and I will call back. Over the weekend the dealership did the repair without my knowledge and called me on Monday the 14th telling me my car was ready to go. I arrived on Tuesday May 15 and they gave me a total of $400. I explained to them I didn't have that money and I didn't want them to repair it, they just explained to me that I had to pay it in order to pick up my car, being a single father I had no choice but to pick up my car, they hadn't offered me a loner vehicle, a shuttle home or any other alternatives but to pay, I left without my keys confused, I went back in and talked to someone who claimed to be a supervisor and he also told me all I could do was pay to get my car, he did say if I paid that day I could call back and work something out. After speaking with Chris the service director on May 21 he admitted that after looking through his recorded phone calls no where do I give them permission to complete the repair and there are no signatures from me authorizing it, in fact they don't have any signatures from me at all except the one where they forced me to pay. He offered to give me 4 oil changes and tire rotations to help cover the cost but would not reimburse me for the theft. I explained to him that I do my own oil changes and tire rotations in my garage and all he was saving me was about $80. He rudely explained "we were going in circles and there is nothing I can do".
On May 24th at 3 pm Mark perry the gmc interrogated me on how I could have paid for the repair if I told Cindy I didn't have the money, I explained to him although I may have the money In my bank account it has to be budgeted out for car payments bills and groceries. He told me that he doesn't believe anyone would ever take their car in to get diagnosed and turn down the repair due to cost and told me to call excel and ask them to push my bills back. He was incredibly rude and quick to discredit anything I said. He was no help at all and not the least bit remorseful.

This dealership did not have my consent to work on my car and they held my car for a ransom when I tried to pick it up. This dealership should give me a refund for the unauthorized work

Read full review of AutoNation
View 0 more photos
Hide full review
ComplaintsBoard
R
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation general poor service

Hello,
I ordered a 2018 Jeep wrangler thru Autonation Valencia. Set up an appt. drove an hour in a driving rainstorm only to have the gentleman I was to meet with, was not be at dealer. It has been somewhat of a challenge since then. That was March 22nd 2018.
Brings to this week, I have been told by Jeep that the Jeep is in transit and that my dealer is the only way it can be tracked. As I said, it's been 9 weeks. It has apparently bee sitting in Alorton, Il. since April 26th. I cannot get any help from Jeep, ( they say my ddealer is my source for help after the vehicle is released from plant). My dealer has now basically taken the approach that I am the problem and simply says they will contact me when the car arrives. Jeep is escalating the case, whatever that means. I have not heard from them.
It just seems to me, as the customer ready to pay an inflated price for the car I wanted to order, and pay a overpriced destination charge of $1495.00, that someone would be able to help me move this sale along and keep me updated. I was actually told I would be updated weekly by Autonation Valencia Jeep. To this date I haven't received any update in any of the 9 weeks until I have reached out and apparently upset them by asking. Come on, it's a $50, 000 purchase! Wouldn't you want to know whats happening?

My best fix at this point would be to put the overpriced destination charge of $1495.00 towards the purchase of the car...James Garwick (general manager just called) says sorry, there is nothing they can do, keep waiting! He did say he would try to rectify the no update problem. We shall see how that goes.
This complaint may be totally out of line. So far I get that feeling, Jeep, Autonation Valencia's general manager
(James Garwick), sales manager(Derek Price) and the fleet guy ( Paul Santilli)all seem to agree that I am out of line. ( to be fair, no one has said that, they just seem annoyed that I would reach out for updates) No one wants to hear from me, no one wants to update me, everyone says just wait.
I said to James, " Is this the best I can expect?". I was told "Yes, it's Chryslers fault".
Frustrating being the customer here. Even more frustrating being ignored!
Is it really to much to expect to be treated politely and helped when you're spending this kind of money?
Victor Lock

Read full review of AutoNation
Hide full review
ComplaintsBoard
D
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation car purchased

On may 9th 2018 my husband and i bought a car at the autonation in 86 and Pines Blvd, 2 days after i came back because the Abs light and some other light came on on the 2016 dogde journey, the took the car to the dodge and the fixed it, i realized that day that at the drivers doors there was a part loose from the door, and it was taped to the car, so i told them if they can do something about it, to my surprised they said NO! What kind of dealer is this? I told the people that was there that i have 3 days with this car, and we paid 10, 000 $ as down payment for this car.. im very dissapointed at the way the handle this... if they arent gonna fixed it then i need a discount for the 14, 800 plus we paid for this car to fix it somewhere else.

Read full review of AutoNation
View 0 more photos
Hide full review
ComplaintsBoard
S
5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation warranty agreement not being fulfilled by dealership

I purchased my 2014 Jeep from Dodge Jeep Chysler Auto Nation with a !00, 000 Warranty. This dealership continues to sell dangerous defective cars. Since October 2017 I have taken my 2014 Jeep Cherokee to the Pembroke Pines, Fl AutoNation Dealership for the same transmission issue. The gas pedal continues to die out on me as I to apply apply pressure to the pedal while I am driving on the highway. Then it says Service Transmission. I am in fear for my safety. At times the car does not start and it says Service transmission. Each time the give me back the car the transmission dies on me while i am driving. This is the 6th time the dealership has not fixed the problem correctly. I have requested that the service manager send the car to the manufacturer to change the transmission. But to no avail I receieve an excuse with a certainty that the car is fixed this time. I have the record of how many times the car has been to this dealership for the same problem in the last 8 months. This past week the car shut off on me and the gas pedal gave out while i was driving. It jerks harshly as I change gears. On May 18 2017 I returned my Jeep back to the above stated dealershhip with the same issue (engine light on stating SERVICE TRANSMISSION) I have lost pay at work. But more importantly I am in fear for my life while driving that car. I have contacted the Service director [protected]@autonation.com and the General Manger [protected]@autonation.com. I need assitance quickly.

Read full review of AutoNation
Hide full review
ComplaintsBoard
L
3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation worry free inspection

Email sent to Sales Manager - Jeremy Lawhon, AutoNation Chevrolet North on 5/10/2018 - no response at all as of 5/18/2018 @ 230p MT
-----------------
I purchased a 2010 GMC Acadia on 1/4/2018 from Christopher Queen. The documentation I was provided with at the time of purchase said that a Rigorous Inspection was completed on the vehicle. Your website even states "Bonus: our used cars are Worry Free because they are rigorously checked with our multi-point inspection process."
This guaranteed rigorous inspection has not the case for me.
As the temperatures have finally surpassed 80degrees, I recently wanted to use my air conditioner over the weekend. It did not work…not at all. I called the next business day (Monday 4/30) and spoke to your Service Manager, Ben Herrera and told him that the A/C was not working. He returned my call that day after pulling a copy of my purchase documents and told me that AutoNation would not take on the expense to look at or repair the damage as my ‘warranty was expired as of April 4th' just 26 days prior.
I then had to take the car to a reputable Chevy/GMC dealer to get it looked at to find out what was wrong. The A/C system is very "broken" - had AutoNation actually inspected and tested the system, the report would have reflected a non-operable A/C. From what I understand of my service representative, the ambient temperature needs to be 60degrees or higher for the A/C to operate…so I understand that a car sold in the winter months would not be able to be checked easily. However, according to your website, you stand behind your rigorous inspection. I surmise that would include an issue that could not have been caused by the new owner and, therefore, AutoNation should stand behind the "Worry Free inspection process"
The invoice for the repairs to make the A/C work include the Rear Axillary Evaporative Core, Complete Auxiliary A/C hoses along with coolant hoses. All were damaged and not operational.
The total amount to make my Worry Free...rigorously inspected A/C work is $2958.37 No wonder your service manager didn't want to deal with it. Believe me, had I known that your promises of rigorous inspection and good service was false advertising, I would NOT have purchased my car at AutoNation.
Regardless, I am asking for reimbursement in the amount of $3115.42 for my full repair bill which includes a tire stem that was never operational as well as a burnt headlight bulb since the headlights were an issue from the start as well (see repair invoice attached). I feel I am owed this money because I believed your ad and your company's assurances that I was getting a Worry Free automobile that had a PROPER "rigorous inspection" and this was not the case and your service manager wasn't willing to even discuss it.
I sincerely hope you will find a fair solution to this problem. Please response by the end of next week so we can get this issue quickly resolved. If we can't resolve this issue, be assured I will begin to notify the various, business, watchdog agencies of your business practices as well as social media.
Information on AutoNations' websites:
------------------------------- Certified Pre-Owned Vehicles Are The Market's Best Deals
One easy way to inspire confidence in your new vehicle is to go with a certified pre-owned vehicle, or CPO. Because while a third-party CarFax report might provide proof of an accident, or a registration in previously flooded region, a certified pre-owned vehicle undergoes a rigorous multi-point inspection by a factory-authorized technician.
OurCPO inspections can range anywhere from 150 to nearly 300 specific areas of the vehicle, and are designed by the original manufacturer to ensure the vehicle performs just as it did when it left the factory. That means the "peace of mind" benefits most buyers associate only with new cars (complimentary loaners, manufacturer's warranty, roadside assistance, etc) are often still available with CPO vehicles
---------------------------- No Worries, We've Inspected It Thanks to a rigorous inspection process and a vehicle history report, you can rest assured that this vehicle is Worry Free

Read full review of AutoNation
Hide full review
ComplaintsBoard
L
12:09 pm EDT

AutoNation damaged my vehicle, billed my credit card.

4/21/18 debris on highway damaged shark finn type antenna on my roof.. CLaim reported to State Farm (Claim 59-3850-Q90). Purchased my car at Lexus West Palm Beach (also AutoNation) dealer that does not have a onsite body shop center. Advised that by Lexus of West Palm they send vehicles for body work to Auto Nation Collision Center #2789. State Farm indicated that facility was part of their repair program. Called shop on Friday after reporting claim to State Farm. Vehicle damaged during repair process, Scott Fernandes at shop was advisor, he told me car repair was done. Went to pick it up and headliner was damaged, asked for manager advised not available (Matt Stone). Told headliner takes 10 days to obtain but I called Lexus WPB parts and they said available in 24 hours. Scott told me they "lied" to him. Put me back in rental and told me they would pay rental suring re-work. When I picked car up shop estimator Robert Bolbach present. He noted the windshield bubbles, trim not fit correct and said shop would call. they never call. I called State Farm after I found the shop had Hertz rental billed to my credit card. State Farm spoke to Scott who said they would credit my credit card in 3 days. Still not credited as of now. I asked to speak with a manager twice and the manger Matt Stone was not available nor did he contact me. My car has damage that the shop caused, I have been billed rental for the full days of the shop unsuccessfully trying to repair damage they created. Even the light in the drivers side door was hanging off when I picked it up and when State Farm told Scott he denied that anyone was in back of car. I am so frustrated.. two other shops I went to will not do corrective repair. I do not want to go back to that shop. I have made contact attempts by phone to Auto Nation Headquarters, (left message), State Farm Claims, and plan to contact Lexus Corporate. Auto Nation of West Palm Beach damaged my car and I will not go back, State Farm is handling my claim on a team level and they are not standing behind the repairs although I keep calling. JM Lexus and Lexus of North Miami told me they do not do corrective repairs from other shops. I am not sure what my options are and looking for help.

Read full review of AutoNation
Update by Looknow
May 18, 2018 12:10 pm EDT

4/21/18 debris on highway damaged shark finn type antenna on my roof.. CLaim reported to State Farm (Claim 59-3850-Q90). Purchased my car at Lexus West Palm Beach (also AutoNation) dealer that does not have a onsite body shop center. Advised that by Lexus of West Palm they send vehicles for body work to Auto Nation Collision Center #2789. State Farm indicated that facility was part of their repair program. Called shop on Friday after reporting claim to State Farm. Vehicle damaged during repair process, Scott Fernandes at shop was advisor, he told me car repair was done. Went to pick it up and headliner was damaged, asked for manager advised not available (Matt Stone). Told headliner takes 10 days to obtain but I called Lexus WPB parts and they said available in 24 hours. Scott told me they "lied" to him. Put me back in rental and told me they would pay rental suring re-work. When I picked car up shop estimator Robert Bolbach present. He noted the windshield bubbles, trim not fit correct and said shop would call. they never call. I called State Farm after I found the shop had Hertz rental billed to my credit card. State Farm spoke to Scott who said they would credit my credit card in 3 days. Still not credited as of now. I asked to speak with a manager twice and the manger Matt Stone was not available nor did he contact me. My car has damage that the shop caused, I have been billed rental for the full days of the shop unsuccessfully trying to repair damage they created. Even the light in the drivers side door was hanging off when I picked it up and when State Farm told Scott he denied that anyone was in back of car. I am so frustrated.. two other shops I went to will not do corrective repair. I do not want to go back to that shop. I have made contact attempts by phone to Auto Nation Headquarters, (left message), State Farm Claims, and plan to contact Lexus Corporate. Auto Nation of West Palm Beach damaged my car and I will not go back, State Farm is handling my claim on a team level and they are not standing behind the repairs although I keep calling. JM Lexus and Lexus of North Miami told me they do not do corrective repairs from other shops. I am not sure what my options are and looking for help.

Hide full review
ComplaintsBoard
E
5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AutoNation under warranty battery replacement

We purchased a vehicle from Audi of Newport Beach, an AutoNation member this past January. The vehicle is a 2007 BMW X3. It had many issues, some actually safety issues that should have never been let out but in this world, I guess this is what a consumer is up against all the time.
The vehicle developed an electrical problem since the first week we had it. It would for no known reason and randomly, discharge the battery in about 10 hours. The problem continued to get worse and finally, we took the car to a trusted, local auto electrical repair shop. After days of troubleshooting, they found the problem which also includes a defective battery.
After calling the dealer, the service adviser informed us the only way the company would accept a battery exchange is if they first get to do a service on the vehicle. I informed them the service has been done and the only remaining item is battery replacement and either they stand behind the product, review the repair shop report and check the battery to determine there is no fowl play but they said no.
Any auto part or battery house honors the battery warranty upon verification of no wrong doing.
This is a scam. We live 2 hours away from this dealer and there is no way practical for us to have them perform service when we are that far.
Please know that the AutoNation policy is to hold the consumer hostage, probably use inferior products in repairs and deny warranty coverage unless they perform the service work.
For that matter, their vehicle warranty was 2 days or 200 miles. Hell we went through most of that just driving home for 2 hours.

Read full review of AutoNation
Hide full review

AutoNation Customer Reviews Overview

AutoNation is a leading automotive retailer that offers a wide range of new and used vehicles, as well as financing, maintenance, and repair services. The company has received numerous positive reviews from customers, highlighting its exceptional customer service, knowledgeable staff, and high-quality vehicles.

Many customers have praised AutoNation for its hassle-free buying experience, with several reviewers noting that the sales staff was friendly, helpful, and not pushy. Others have commended the company for its transparent pricing and willingness to negotiate, making it easier for customers to find the right vehicle at the right price.

AutoNation's service department has also received high marks from customers, with many reviewers noting that the technicians are skilled and efficient, and that the service is completed in a timely manner. Additionally, the company's online scheduling system and shuttle service have been praised for their convenience and ease of use.

Overall, AutoNation has established a strong reputation for providing exceptional customer service and high-quality vehicles. With a wide range of options and a commitment to customer satisfaction, it's no wonder that the company has received so many positive reviews from satisfied customers.

AutoNation In-depth Review

Overall Rating: AutoNation is a highly reputable company that offers a wide range of services and products. With their commitment to customer service, competitive pricing, and quality products, they have earned a strong reputation in the industry.

Company Background: AutoNation is a leading automotive retailer in the United States, with over 300 locations nationwide. They have been in business for over 20 years and have established themselves as a trusted name in the industry.

Range of Services: AutoNation offers a comprehensive range of automotive services, including new and used vehicle sales, financing options, vehicle maintenance and repairs, and parts and accessories. They cater to a wide range of customer needs and budgets.

Customer Service: AutoNation prides itself on providing exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers and ensure a positive buying experience. They prioritize customer satisfaction and go above and beyond to meet their needs.

Pricing and Value: AutoNation offers competitive pricing on their vehicles and services. They strive to provide customers with the best value for their money, offering fair prices and transparent pricing policies. Customers can expect to receive high-quality products and services at a reasonable cost.

Quality of Products: AutoNation is committed to offering high-quality products. They carefully select their inventory to ensure that customers have access to reliable and well-maintained vehicles. Their certified technicians also ensure that all vehicles undergo thorough inspections and repairs before being sold.

Website Usability: AutoNation's website is user-friendly and easy to navigate. Customers can easily search for vehicles, schedule service appointments, and explore financing options. The website provides detailed information about their products and services, making it convenient for customers to find what they need.

Online Reviews and Reputation: AutoNation has a strong online reputation, with many positive reviews from satisfied customers. They are known for their honesty, transparency, and commitment to customer satisfaction. Customers can trust that they will receive excellent service and high-quality products.

Warranty and After-Sales Support: AutoNation offers comprehensive warranty options on their vehicles, providing customers with peace of mind. They also provide excellent after-sales support, including maintenance and repair services. Customers can rely on AutoNation to take care of their vehicle needs even after the purchase.

Environmental Initiatives: AutoNation is committed to environmental sustainability. They have implemented various initiatives to reduce their carbon footprint, including energy-efficient facilities, recycling programs, and promoting eco-friendly vehicle options.

Community Involvement: AutoNation actively participates in community initiatives and supports various charitable organizations. They believe in giving back to the communities they serve and making a positive impact.

Accessibility and Convenience: AutoNation strives to make their services accessible and convenient for customers. With their numerous locations, extended hours, and online services, customers can easily find and purchase their desired vehicle or schedule service appointments at their convenience.

Transparency and Honesty: AutoNation values transparency and honesty in their business practices. They provide customers with all the necessary information and ensure that they are well-informed throughout the buying process. Customers can trust AutoNation to be upfront and honest about their products and services.

Additional Features and Benefits: AutoNation offers additional features and benefits to enhance the customer experience. These may include perks such as complimentary vehicle inspections, extended warranties, and exclusive discounts on maintenance and repairs.

Conclusion: AutoNation is a reliable and customer-focused automotive retailer. With their wide range of services, competitive pricing, and commitment to quality, they provide customers with an excellent buying experience. Whether you're looking for a new vehicle, maintenance services, or parts and accessories, AutoNation is a trusted choice.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact AutoNation customer service

Phone numbers

+1 (877) 253-4239 +1 (425) 452-3229 More phone numbers

Website

www.autonation.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AutoNation?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AutoNation Customer Service. Initial AutoNation complaints should be directed to their team directly. You can find contact details for AutoNation above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AutoNation. Discuss the issues you have had with AutoNation and work with their customer service team to find a resolution.