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2.3 3 Reviews

Automotive Car Care Center Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with Automotive Car Care Center, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Automotive Car Care Center reviews & complaints 3

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O
1:21 am EDT

Automotive Car Care Center pjg6688 nissan serena

I bought Nissan Serena in Jan 2019. I sent in my car to fix some high frequency noise level that produce while driving for 4 time. It was not able to fix by tan chong workshop. It hurt my ear so much. I felt high pressure and pain on both side of ear. I don't think Tan chong has taken this issue seriously enough.
Last Sunday, the Aircorn became heater when i was traveling outstation. I have sent in my car for service on Friday before traveling.
The car player can't play usb movie/music after fixing n fixing many time.
The most terrible and lousy car i got ever.

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M
12:58 pm EDT

Automotive Car Care Center audi q5

Dear Sir/Madam,
I am writing to to you, to register and document my deep dissatisfaction with your customer service here in oman.
I had bought a new Audi Q5 in October, 2017 and started having issues with the car, almost immediately!
Whilst that is not a good thing to happen to a new car, but it was the way your local agents handled and keep handling the complaint.
The approach is one to counter attack and accuse the customer, that is it my fault or it is a normal occurrence having these issues,
I am listing the issues in chronological order and the response I had from the garage

1. Right rear window was not closing automatically: The response was "Maybe you were slamming the door way too hard" or "Your kids may have been playing with the controls!"
2. Air condition during summer was very noisy( whistle like). The explanation given was the compressor noise is normal for the summer!
3.This week, I sent the car for a planned service and on collecting the car, I had to lower the driver's window, just to have it jammed and not closing fully! The car at the dealers's still and are waiting for spares!
I would appreciate that you look into this, as I am very disappointed with the sweeping under the carpet attitude that is prevalent here, with the local dealer.

Looking forward to hearing from you, soonest.

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T
10:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Automotive Car Care Center NOT HONORING COUPON

THEIR THREE "FREE OIL CHANGE" ARE CONDITIONAL. THEY WILL NOT ACCEPT AN APPOINTMENT ON SATURDAYS, BUT THERE ARE NO RESTRICTIONS, CONDITIONS, TERMS OF SERVICE, OR ANYTHING MENTION ON THEIR COUPON CARD. SUCKS BIG TIME!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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(808) 487-6866

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