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3.3 7 Reviews

Auto Vantage Complaints Summary

4 Resolved
3 Unresolved
Our verdict: While Auto Vantage has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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3:58 pm EDT
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Auto Vantage janie j mller

I never even heard of this company until I got a bank statement showing 15.99 taken out once a month and I never even enrolled in this company

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9:11 am EST
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Auto Vantage Stolen charges from minor child's support account

Auto vantage along with great fun, both out of connecticut have been stealing monthly payments from my minor son's child support account for the past 5 months.
After reading complaints posted in regards to both companies i see that all involved have been credit or debit card holders. In iowa, child support is issued through debit / credit card by a nationally known bank so i see how our cases are similar. Do not know how it was accessed.
Any help? I have emailed and will also call when opened. I have changed account.
Also a company by the name of credit report.com has been stealing from child support account. . . Just the same as above companies.
One last comment. . . With all the complaints i have read regarding these companies. . . Why have the masses not rallied to prosecute?
Pissed in des moines, iowa

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10:46 am EST
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Auto Vantage Charge for purchase not made

In balancing my Mom's checking account, I found a deduction from a credit card she no longer uses. My Mom has alheimer's and has been in a nursing home for two years. I am her POA. I have one credit card which she does not use.
Please check into this. Auto Vantage deducted $129.99 from her old credit card. I cut up that card and don't even know the number. The charge was from TLG Auto Vantage, [protected].
My email is: [protected]@comcast.net

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sueskat
, US
Apr 17, 2010 2:28 pm EDT

THIS SCARES ME! We have to go to our bank Monday to close & open new acct. cause of $15.99 charge that we have no idea of. Praying my bank is not the same as your bank. Keep you posted. Sharon C

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MGlassmire
Cumming, US
Feb 01, 2010 12:28 pm EST

My son Rob has a checking account with one of the country’s top five banks in Orlando, Florida. His disability check is $800. a month. He is 41 and has Retinitis Pigmentosa and can't work. RP is commonly known as night blindness, but restricts day vision as well.

He is one of those who just glances at his statements, since he keeps a running balance and knows where he stands. Last week a $15.99 charge caused an overdraft since he wasn't allowing for it. The overdraft charge was $85.00. He looked back on his old statements and this $15.99 had been occurring for several months.

He went into the bank and talked to one of the officers and inquired about this $15.99 charge. The officer looked up the source and told Rob the deductions were from a company called Auto Vantage. Rob told the man that he had never heard of this company, had no idea what kind of services they offered, had never signed anything, and had never authorized verbally or in writing for this company to take money out of his personal checking account.

He requested that the automatic deduction be blocked, or if that could not be done, to cancel his account and open a new one. The bank officer told him there was nothing they could do, that he had an overdraft and had to pay it, plus make up the deficit in his checking account. He said nothing to Rob about reporting the problem to the bank’s fraud department -- or mention the fraud department at all.

When Rob called me about this last week, I googled Auto Vantage and many complaints and horror stories popped up. People were complaining that this company was not accessible either by the phone number that is listed on a web site, or by U.S. mail. In other words, it sure looked like a shell company and a scam. Some people were bilked out of much more money than my son, like $99.99.

I called the bank’s main number and was told by a customer service rep. That Rob needed to report this to their fraud department, and gave me the number. She further said that the bank would block this automatic deduction on his account, waive the overdraft fee, and refund him for those fraudulent deductions.

He called and filed a complaint, answering all the questions, etc., explained that he is on disability, and that he had never heard of this company, much less authorized them to take money out of his personal checking account – that he could not reach them by the phone number that given on the internet -- and that his mother had found many complaints about this company -- people who, like him, had never heard of the company.

The bank’s fraud department lady told Rob that she had a phone number for Auto Vantage and called them. He was connected to the three-way call. The Auto Vantage person told the bank’s fraud dept. lady that Rob had authorized the payment. Rob argued that he had not done any such thing, and had never heard of the company. He asked the lady from Auto Vantage to present proof of his authorization, and said she hemmed and hawed, but never came up with any specific answer. At that point, the bank lady thanked the Auto Vantage lady and abruptly ended the call. She then told Rob that they would not be able to refund his money because he had authorized the payment, and that Rob would have to make up the overdraft deficit, but that they would waive the overdraft fee and block the Auto Vantage deductions immediately.

Rob became impatient with the fraud dept. lady and asked her (1) How did she have a good phone number for this company when the rest of the world didn't, and (2) why she believed the lady from Auto Vantage over him, especially since she could not come up with an irrefutable answer when he asked her to verify to him how he’d authorized this, (3) and why at that point in the three-way call, did she suddenly end the call -- that it appeared to him she was getting the Auto Vantage lady off the hook. He requested again at his local bank that the several months unauthorized deductions be reimbursed, but was again refused.

Rob told me that he had an open mind about the situation, and would have accepted blame IF Auto Vantage could have somehow confirmed that he authorized that action, but since she could not do that, and at that point, the call was abruptly ended by the fraud dept. lady, he hung up with a gut feeling that the lady from the bank’s fraud dept. and the lady from Auto Vantage were in cahoots with each other. He again requested of his local bank to be reimbursed for all those $15.99 deductions, but was refused.

I would hate to think one of the top banks in the United States is involved in something like this, but the circumstances sure make you wonder ... and stranger things have happened ... like Bernie Madoff, for example.

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8:24 pm EDT
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Auto Vantage - Unauthorized charge on credit card

I had a charge of 109.99 on my credit. I had not made a purchase of any sort on my card for months, and I had no idea what this company TLG Auto Vantage was. I had never heard of it, so I contacted the credit card company, and they said they would credit my account. Be sure to check your statements!!!

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1:25 pm EST

Auto Vantage charges that are not authorized

charges were billed to my acct without my authorization. I had to call 10 times to get thru as they had no representative available.

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Tammy Hunter
Ewing, US
May 15, 2009 12:47 pm EDT

The same thing has happened to my Dad who is a senior citizen and lives on a fixed income. Recently our Mom pasted away and I took over paying his bills. He had a Fingerhut bill that I paid off so he would have extra money during the month. I paid his account off in October 2008. In Dec 2008 this Auto Vantage Company which I never heard of charged his account for 59.99. Since I knew nothing about this, I didn't think anymore about it, thinking he was squared away on this account. So the mail he received from Fingerhut he thought was advertisements and threw them away. Today May 15th, 2009 I got the mail and wondered why a yellow letter from Fingerhut was in there so I opened it. It showed a balance of 109.34 and his account was seriouly past due. So I called Fingerhut to see what was going on and they told me the account had been paid off but the charge for Auto Vantage was causing him to have late fees on top of their charge. She gave me the number to call and cancel the account. I was confused because I had never heard of this before now. I called Auto Vantage, which I felt stupid because I really didn't even know who I was calling. When he told me what services they provided I knew my father never signed up for any thing like that. He had no need for those services. When they told me it was a service that was added to his account and then if he didn't want it he would have to canel it and that he never did. So, that gave them the right to keep charging away, I was furious. He never even knew he had it tacked on let alone know he was suppose to cancel it. I think this is wrong to do anyone like this, how dare them! How many people have they ripped off doing this. Something ought to be done. No wonder this country is in such terrible shape. It's companies like this that are taking advantage of hard working people and unsuspecting senior citizens. I'm not saying what they do isn't a good service, it's the way they are doing it.
The blame is not all Auto Vantage's I feel Fingerhut should protect their customer from this type of dirty dealings.

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12:00 am EST

Auto Vantage Unauthorized charge!

This company is a scam. They charged my Macy"s account (119.99) for a membership that I never had. I have no account number and when I called to have it removed I was told by Theresa that it was a renewal Fee. Renewal for WHAT! I never purchased anything. Read all charges on your bill because its a company like this one "Auto Vantage " that will try to scam you and hope that you do not see it. I am in the process of closing my Macy's account because they also are guilty of fraud., in allowing some random company to access my account.

When I asked Auto Vantage to have a copy of the agreement they said I agreed to , Auto Vantage, said "not possible."... I wonder why... Theresa said she would remove the charge.

BEWARE!

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MAMAMIA
Columbus, US
Feb 04, 2009 8:08 pm EST

OKAY WHY DON'T YOU DUMB PEOPLE STOP CASHING THOSE CHECKS WTF DO YOU THINK FREE MONEY IS JUST COMING TO YOU BECAUSE YOU ARE THAT DAMN GREAT? WHO IN THE WORLD THINKS YOU ARE JUST GONNA WAKE UP ONE DAY AND GET FREE MONEY! GROW UP AND REALIZE THERE ARE CATCHES TO EVERYTHING YOU GREEDY CRYBABIES!QUITE FRANKLY YOU DESERVE TO BE CHARGED IF YOU CASH THOSE CHECKS!

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Larry Lowe
, US
Dec 29, 2008 8:11 pm EST

I just caught a $119 charge on my Nov. Visa statement from AutoVantage. I had never heard of this company or used their service. After some research I discovered I had been charged an annual fee of $119 every Nov. since 2001. I talked to a AutoVantage rep who said that I had returned a mass mailing in 2001 and signed up for the service and provided my credit card # (absolutely not true!). I called back and was tgiven a different story. This time I was told they got my credit card # from Super Eight Motel that I stayed at in 2001. Stay away from this company!

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Jerry Gindlesperger
,
Aug 15, 2008 8:15 pm EDT

I stayed in a Super Eight hotel in 2000 and the gave my credit card number to Autovantage/customer service center. They in turn charged my credit card for services I did not request and did not autherize. They have been charging my account annually ever since and I did not catch it until this year, 2008. They claim they are not responsible and refuse to refund my account. Do not do buisness with this company or any company that the would give your credit card information out to crooks like Autovantage

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Les Coffie
,
May 09, 2008 6:35 am EDT

I just had the same thing happen to me just 2 days ago.Auto Vantage charged me $89.99 on my credit card.I had never heard of this company until now.I was highly upset once I reached my credit card company due to the push this push that game.THEY actually switched me over to Auto Vantage as if they were part of the scam team! Auto Vantage wanted to explain the benefits first before they would cancell this unauthorized payment!.They promised to unbill my account as soon as possible.

I love everyone but I could not have a reasonable conversation with the rep because of the strong dialect.I hope someone will stop these practices and I hope their employees know exactly what their doing to consumers!

Act quickly and BEWARE also!

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LZ
,
Mar 10, 2008 9:56 am EDT

I had the same thing happen to me. I was finally able to get a good phone no. for AutoVantage. They actually answered the phone and gave me a cancellation no. for the program and they said they would issue a credit to my acct. I'm not sure how they accessed my account at Macy's.

After further contact with Macy's they are telling me that when I signed up for the Macy's acct 26 years ago, I agreed to take the insurance program and have been paying the $119 periodically over the years. That was the strangest thing I ever heard. I've since cancelled my Macy's acct.

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12:00 am EDT

Auto Vantage Fraudulent charge!

My Name is Olga and my husband and myself recently returned from a deployment to Iraq. Much to my dismay I returned home to a bill of $99.99 on my Orchard Bank Card. I called them only to be redirected to calling the vendor, to find out why this charge was on my account and who this company was. Of course the company was closed at the hour that I phoned. I decided that this was a matter that Orchard Bank needed to settle considering where my husband and I have just returned from. I called them back... As I was sitting on hold, I got nosey and typed in the phone # of this vedor on a Yahoo search and and to my surprise, found multiple complaints on multiple websites. I decided to email you to find out if there is any possible help or advice that can be given to me to fight the fraudulent charges posted by these abusers. I am saddened that Soldiers should serve their Country and still be victimized in this manner. The fact that ANYONE is victimized by their own credit card company is an OUTRAGE! I ask for someone to please reply to my plea. If there is someone that can call me and talk to me about this matter, my phone # is 316-727-9sss.

Thank You for your time and help.

Olga.

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Kevin Cook
, US
Apr 17, 2016 7:45 pm EDT

My actual experience as an Autovantage member leads me to completely agree. This company is a big scam, a bundle of sharp practice. save time and money, avoid them.

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SAN6
wwashington, US
Jul 13, 2014 11:38 pm EDT

Used this service for the first time yesterday and it was a horrible experience. I waited over five hours for roadside assistance only to be told there were no providers. I had to leave my vehicle and take a cab home. Do not buy from these people they will only apologize over and over but they can not deliver on roadside service. Think about it -- they are selling a product that they can not provide - fraud!

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SAN6
wwashington, US
Jul 13, 2014 11:33 pm EDT

I tried to use this service for the first time while visiting Dallas Texas. I waited five hours for service and they had no providers. It was 100 degrees outside while I waited by my vehicle. This was a very bad experience. I ended up without service and being told by an agent to call back the next day. Like many of the posters I switched from AAA after many years of service. I believed this company was a better deal with the offer of 150 miles and free lockout for the family. Unfortunately they are not. They kept apologizing but come 10:30pm at night I was finally told there was no providers.
This has NEVER happened with AAA. I am asking for my money back. Do not use these people they are shameful

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NIGHTRO1248
Hemet, US
Apr 16, 2014 10:40 am EDT

ONCE YOUR CREDIT HAS BEEN COMPROMISED, HAVE IT CANCELED IMMEDIATELY. AUTOVANTAGE IS A BIG RIPOFF AND THEY SHARE YOUR CARD NUMBERS WITH ABOUT 40 OTHER COMPANIES WHOM THEY ARE INVOLVED WITH. YOUR GOING TO WIND UP JOINING CLUBS YOU NEVER HEARD OF WITHOUT YOUR KNOWLEDGE. ONCE YOUR CREDIT CARD NUMBERS ARE CHANGED YOUR HOME FREE. ACTUALLY, WHEN YOU CALL THE BANK AND STOP THE CARD YOUR FREE. I INVESTIGATE ANYONE I HAVEN'T HEARD OF. IF THEY HAVE BEEN IN BUSINESS LONGER THAN AAA, THEN I WOULD HAVE HEARD OF THEM. BE CAUTIOUS. I USED TO DRIVE FOR AAA AND COMPARED TO OTHER ROADSIDE SERVICES, AAA IS ON TOP. I'M GOING BY WHAT CUSTOMERS TOLD ME ABOUT THEIR EXPERIENCES, 11 YEARS OF STORIES FROM CONSUMERS IS THE BEST WAY TO REVIEW, I SAY. GOOD LUCK AND STAY SAFE.
DALE ROSANBALM, EX-AAA DRIVER FROM SACRAMENTO COUNTY

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Catious in Cols.
Columbus, US
Feb 17, 2014 4:49 pm EST

I checked here and the Better Business Bureau. Unfortunately, the BBB gave this company an F rating, but has only one complaint filed. I encourage you to let the BBB know of your issues and concerns with this company, so they have more to work with.

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Gusy
, MX
Oct 25, 2013 3:04 pm EDT

My dad's (he's 90 years young) Bank of America account is being charged $12.99 each month by this AUTOVANTAGE?&! entity.
Is a fraud a scam and is done under Bank of America debit lines, how can it be possible? it STINKS, where are the consumer protection and Bank Of America customer service when we weed them the most? Nowhere to be found, again it's rude and is not american!

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David2001
Upper Darby, US
Sep 14, 2011 9:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I found out about autovantage through a mailing with a $40 discount card offer. I came online to investigate because it also stated that they provided road side assistance like AAA which I was interested in. I did a google search and found several links including this one and one for my bank Citizens Bank who was promoting them. I'm glad I came to this site before I joined. I don't know why "legitimate" banks are promoting this scam.

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maxnasty
Seattle, US
Jul 27, 2011 4:09 pm EDT

i received a membership letter from autovantage says offer is for first premier bank customers. i called the number given [protected]-4car to cancel with in thirty days . the number does not exist here is a copy of the letter

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MadAsHell77
Tucson, US
Jun 12, 2011 5:58 am EDT

I too just discovered that Autovantage has been debiting my account, since December! This is a bank account, not credit card, that I have not used since September of 2010, and somehow they got this information. I have never heard of them, nor did I receive any checks with fine print that I cashed. No gift cards either? I had left my account at zero dollars, knowing I would not use it, and was notified about my over draft fees. I had to pay 140.00 in fees! I cannot believe B of A is an affiliate with this company! I am disputed these charges and closed my account! Screw them!

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songeur82
, US
Apr 26, 2011 7:32 pm EDT

It had to have been at least 2 years ago that I knowingly signed up for AutoVantage through advertisements I got from Wells Fargo. I could get a free ipod shuffle if I sent it in. Well, I figured i'd go ahead and do it. 2 years later, I still never received my ipod. I just finally called and canceled my membership today. They tried 3 times to get me to stay with them by offering me, guess what, an IPOD SHUFFLE! They also offered $80 in gift certificates to who knows what. I could hardly understand her and wasn't really paying much attention because all I wanted to do was cancel the damn thing. I will certainly be keeping an eye on my bank account to make sure I don't still get charged for anything. I was given a cancellation number, if that will actually count for anything in the future. I figured coming from Wells Fargo, that this was a pretty legit offer, but I learned my lesson. It's also shady, after reading all of these posts, that everyone seems to be getting charged differently. I was charged $15.99 monthly, but others seem to be getting smacked with it all at once, or different rates. I hope eventually all this comes back to bite them.

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