The complaint has been investigated and
resolved to the customer's satisfactionResolved Auto Portfolio Services/PEAK5/Flat Iron/Centrix Financial — Loan Paid-in-Full / PEAK5 Refused to Send My Vehicle Title
resolved to the customer's satisfaction
My loan originated with Centrix Financial in February 2003, when I traded in my Chevy Cavalier for a '00 Ford Explorer Sport from Cal Worthington Dodge in Carlsbad, CA. The trade in value for my car was $7500, which I still owed $9500; leaving a balance of $2000 to be paid on the previous loan. So what the dealership did, was pay-off my previous loan, and added the $2000 onto the vehicle I purchased. Needless to say, the terms of the agreement was to make a down payment of $1000, which brought my balance down to $17, 929.11 and a one-time payment of $3000 (Scheduled payment) towards the balance on the auto loan, and my first monthly payment of $432.03 in March 2003. Centrix debited both payments from my account on the same day, but only posted the $432.03 payment to my auto loan, and not the $3000. Every month I would send in my payments, but Centrix would wait until 8-10 days past my due date to post the payments...if I'm lucky. When Centrix Financial changed their name to Flat Iron Financial, I would make a payment over the phone with Centrix, and then two days later I would get a harrassing phone call from Flat Iron telling me to pay $655 to cover the late fees in order to avoid losing my vehicle...even after I repeatedly told the representative that I had just made a payment over the phone, and gave them a confirmation number. Once again, Flat Iron changed their name to Peak5, and the same problems continued to happen.
I've kept a complete record of all my payments including my bank statements that show the name, date, and transaction# of when each payment was made to Peak5 / Flat Iron Financial / Centrix Financial. Despite the harrassing phone calls, and improper collection procedures by the employees from the Peak5 / Flat Iron Financial / Centrix Financial, I continue to make my payments until the end of my contract (August 2008). My contract states a total of 66 payments...I've made a total of 93 payments, which included the multiple times I've had to pay a large amount over my regular monthly payment. My loan was to pay $17, 929.11 and I've paid almost $45, 000. I requested that Peak5 send me the Title of my vehicle, because I complied with the terms of my loan agreement, made the payments (and then some), and the vehicle is rightfully mine. This was in September 2008 when I requested my vehichle title...I still have not received my title. It's been over a year now, and I haven't received anything from Peak5 at all regarding my title...instead, on November 03, 2009, my vehicle was repossessed by Auto Portfolio Services, from my underground parking garage which is only accessible if you have a remote. The only problem is that I haven't received any notification from this company at all, nor do they have a right to take my vehicle when they don't even have the title. I did my research, and come to find out, the reason why Peak5 wouldn't release my vehicle title, is because they didn't have it either.
For those of us, who originally had a loan with Centrix Financial, when Flat Iron Financial took over...they didn't retrieve the vehicle titles for any of the auto loans that were serviced in 2003. So if Flat Iron didn't have the titles, and then Peak5 took over...they didn't have the titles either...so now that Auto Portfolio Services has some of the loans that were serviced thru Peak5...where are the vehicle titles from Centrix Financial? Newsflash!!, they don't! For those of you that are experiencing the same issues with obtaining what's rightfully yours, I'm about to start a Class-Action Lawsuit on all four of these companies: Auto Portfolio Services / Peak5/ Flat Iron Financial / Centrix Financial.