The complaint has been investigated and
resolved to the customer's satisfactionResolved Auswide Van Lines — TERRIBLE SERVICE
resolved to the customer's satisfaction
Dealing with Auswide Vanlines initially seemed so straight forward. While I asked if they needed additional information on aspects of my interstate furniture relocation they said they had all they needed and would call closer to the time to give me an indication on what time they would be there on the Saturday.
After no follow up call, I contacted them directly to be told that they were running late and we would there in the afternoon and that they would call to let me know a time. No call followed and after leaving voicemail's and repeated phone calls I was told the truck was too full and couldn't accommodate my furniture. I was told by "Peter" that the boss had left for the day and he was in by himself trying to load a truck and was doing everything he could to help. I took pity on his situation as I was given the impression that he was not in charge. He told me he would attempt to have someone there the following day.
Again after numerous calls and another day of waiting I was told that no-one would be removing my furniture and would organise something the following day. I asked "Peter" who I could elevate the issue too and he then informed me that he was as high as I could go. I waited until 10.30am the following day and no call came. I spoke with "Peter" and told him that I had moved all my furniture into the Garage to allow the next tenant to move in, inconvenienced my landlord, the new tenants and had missed a non refundable interstate flight because of this inconvenience only to be told that he didn't need this issue, he had 4 hours sleep and no weekend trying to resolve the issues and said "to be honest he doesn't care" and I could go elsewhere. SAVE YOURSELF THE STRESS AND DONT USE AUSWIDE VANLINES!
More Auswide Van Lines Complaints & Reviews
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