The complaint has been investigated and
resolved to the customer's satisfactionResolved Auswide Van Lines — DAMAGED PROPERTY
resolved to the customer's satisfaction
I employed Auswide Vanlines to move a small amount of furniture a distance of approx. 400km. I did my researcha and whilst they didn't offer the best price (over $500) i decided to go with them because they advertise as highly professional removalists that would take superior care of my property because they were a family run business.
ANYWAY they were three days late showing up and when they did arrive it was at 8:30pm. The removalists were incredibly rude and abrupt like they were really put out. Our belongings arrived at our new address and i was very upset to discover that our DVD player was broken, our brand new (not to metion expensive) mattress was soaked and stained, our beautiful antique sideborad was scratched with a huge gouge on the top, all our boxes and their contents were soaked, and a very expensive antique lamp was destoryed. When i questioned them about the damage the truck driver became annoyed and told me that he had marked all that damage onto his paperwork before he put it in his truck which was a complete lie because when he took the inventory at the pickup he stated there was no damage however, he did not give us a copy of that.
He then said we had to take it up with the company because so many people had complained about the state of their belongings once they were delivered.
So then i contacted the company after i had several quotes on fixing the damage and to this day (four months and many calls later) they refuse to communicate with me. Everytime i ring i get a receptionist that tells me "Peter" isn't available but i'll get him to call you back straight away.