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1.2 193 Reviews

Audible Complaints Summary

8 Resolved
162 Unresolved
Our verdict: If considering services from Audible with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Audible reviews & complaints 193

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2:51 pm EST

Audible Unethical Gift Cards

Hello. I have been an Audible member since 2011. I am a Premium Plus Member and pay $22.95 monthly. I am VERY UPSET that I spent 40 minutes trying to resolve this issue and all three associates were uncaring. The strange thing is they all parroted the very same thing, which tells me I am not alone on this problem THIS company has.

If this isn't resolved, I will be leaving Audible and finding satisfaction elsewhere.

On Monday, Jan 24th (just yesterday), my daughter purchased an electronic gift card for me. I IMMEDIATELY CALLED AUDIBLE because I already had a membership. THW ASSOCIATE walked me through what I needed to do. I asked him how much the gift certificate was and he told me he didn't know, but if I accept the gift it will go into my account as credits. I was shocked to see 3 credits, as she usually gives me a $50 gift card. I CALLED MY DAUGHTER THIS AM and found out she paid $45.

My daughter paid $45 for me to buy books through Audible and THEY GAVE ME about $34 cost of usual credits. I often buy 3 credits, so I get what is happening here. I get the benefit of $34 from them for MY GIFT AND THEY GET THE ADDITIONAL $10+. Again, I purchase credits all the time as a long time customer. I am surprised that this is my reward for having a PREMIUM PLUS Membership. IF ONLY MY DAUGHTER UNDERSTOOD THAT I ALREADY HAD AN ACCOUNT, SHE WOULD HAVE GIVEN ME AN AMAZON GIFT CARD. (NOTE: I've noticed how they don't allow gift cards to be loaded on your website, but do everything through Amazon.)

This really amounts to some sort of trickery in gift card purchases, as the purchaser isn't understanding Audible's process.

I am Doretta Lambert, 1405 Avenue F, Billings MT 59102
[protected]@gmail.com
[protected]

Desired outcome: Return the Gift Card to my daughter, refund her the $45, remove the 3 credits

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Rebecca Lynn Mills
, US
Mar 29, 2022 12:18 pm EDT

Oh my gosh! That is horrible. The law needs to catch up to this company. Did they ever make things right?

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10:54 am EST
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Audible Unasked for subscription being billed monthly since 6/8/21

I was not monitoring my credit card statements thoroughly. I am being billed monthly for a service that I never signed up for. Since June 2021, I was billed through Amazon amount 6.95. In October statement I discovered a $14.95 charge, called Amazon immediately in November to cancel as I never signed up. Got the usual Sorry and assumed was taken care of. Then November bill again $14.95. Called Amazon 12/6/21 and complained and demanded cancel a service never signed up for or used. Frankly I have no idea of what Audible is. Since Googled and found would never sign up even for introductory rate. Now I found that instead of Amazon Card billing My bank Visa card was billed day after my call. this is outright fraud.

Desired outcome: refund $ from June

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Rebecca Lynn Mills
, US
Feb 10, 2022 7:07 am EST

Thank you for sharing. I will be checking my bank statements online.

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11:15 pm EDT

Audible membership credits

I started getting charges on my credit card last year. I filed issues with CC company to no avail. I went to the audible website and canceled the membership that I did not start. The charges kept coming. I canceled that card and someway they started charging another card. every time I go back to the website is says active even though I went through the cancel page. I finally went on chat and was informed they in another country Phillipines. The rep kept saying she could not give me a refund without providing my address. I gave her every address I have had for 10 years but she said it was not the one in there system.

Desired outcome: refund of the credits non of witch I have ever used.

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12:35 pm EDT

Audible Unauthorized Credit Card Charges

Audible started charging my credit card for an audible account even though I had never created one. I called to complain and it became clear that someone I didn't know had used my Amazon Chase credit card to create an audible account. Audible returned my money and cancelled the account. To be safe I cancelled my credit card and got a new one with a new numbers. That same week the same thing happened. Someone used my new credit card number to create an Audible account. There are only three entities that knew my new credit card number: Me, Amazon, and Chase. I only use that card to make purchased on Amazon. So I find it very suspicious that Audible which is owned by Amazon suddenly starts billing me for an account I didn't start as soon as I got a new credit card. I wonder how many other people this is happening to.

Desired outcome: I want this to be investigated to see if Audible or Amazon is doing something crooked to create fake accounts and then pretend it was identity theft.

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JoMonkey
, US
Jul 15, 2021 10:20 pm EDT

This exact same thing happened to me. Amazon/Audible is making millions off of this scam and it makes me sick. I am going to stop doing business with both Audible and Amazon. This company has corrupt morals values. This is not how honest l, ethical, morally sound people make a living or run a business.

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3:17 pm EDT

Audible Charged for services I never signed up for

For 3 months, Audible has automatically charged my debit card without my consent or knowledge. I never signed up for anything through audible nor Amazon, not a free trial, not purchased an audiobook, etc. In my Amazon account information, no charges appear, and when I check my Audible subscription status through Amazon it says I am not subscribed to Audible but am still eligible for a free trial, meaning I never did that before. So I have contacted Audible and will also contact Amazon to resolve this issue, and hopefully get a refund for 3 months of charges of 15.80 each.

Desired outcome: get a refund for 3 months of charges of 15.80 each.

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JoMonkey
, US
Jul 15, 2021 10:21 pm EDT

This exact same thing happened to me. Amazon/Audible is making millions off of this scam and it makes me sick. I am going to stop doing business with both Audible and Amazon. This company has corrupt morals values. This is not how honest l, ethical, morally sound people make a living or run a business.

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6:34 pm EDT

Audible Random transaction.

I recently started to use audible. I was on a 30-day free trial. even though I was on a free trial until 7th June I had money being taken out from my debit card. around every week around a Friday £1.29 was being taken out. this is very weird and shows how broken their subscription service is. this amount may not seem as much but it does add up over time.

Desired outcome: i would this service to be fixed and have my money returned.

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2:04 pm EST

Audible Audible

They're double billing me and I can't get into a real person! Absolutely terrible form. Audible sucks!

Desired outcome: Refund me you mugs

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1:04 pm EDT

Audible Audible books

On 10/26/20 the billed my checking account three times not just once on my bank card which was not used for the subscription. All they could say is that don't know how that happened and they will happily refund $688.50 in a week to ten days. What a scam! They can draw the money out in two seconds but takes them up to ten days to refund. What a way to make money off other people. If you give them a debit card look out!

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9:52 pm EDT

Audible Charges

I am a Prime Member through Amazon. I have never subscribed to Audible and my card was charged $14.95.
I'd like a refund since it's been two day of me trying to cancel and try to get a refund. I didn't even know that o had Audible so this charge came as a surprise. I never authorized Audible to take any money off my card, in which I can only guess they got it from Amazon.

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5:57 pm EDT
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Audible Fraud and harassment

I had several audio books on Audible.com for many years. In 2016 Sean Diddy Combs and his model of Sean John, Bobby Lorenzo put in writing that I could use their names in hip hop scripts. July 4, 2020 Sean Combs had his attorney Jonathan Davis from New York send a letter to Barnes & Noble, Amazon, and Kobe Writing Life, and most recently Audible to lie to them, and have them remove all of my books including titles that had nothing to do with Diddy. In 2017 Diddy contacted me on Twitter via DM. He asked me 20 times to open a bank account for embezzlement purposes, he also sent pictures of himself having sex with underage boys. At first I thought it was him, then I thought it was Nigerians as they are masterminds at fraud and online scams. Now, I know it was Diddy. A Daniel Simmons said that Diddy is involved in embezzlement with Bank of America, he provided the bank account number and debit card that he uses. Audible is in the wrong for this cyber bullying and harassment. Are they insane? Are they having schizophrenic episodes due to their intake of adrenochrome? LOL

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8:45 pm EDT

Audible Audible complaint charges after cancellation

They change me after I cancelled my audible account.
I cancelled my account on 25 march and they charge me on may 15 again. I have both photos of cancellation and deduction of my money. I got my audible app download on 15 march and I cancelled it on 25 march and I was in my free trial period of first month and I cancelled in my first month of trial period but they charged me $14.95 on 15 may after almost more than 45 days of cancellation day.
I have also attached my date of cancellation and changes made on my account.
Thanks

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9:01 pm EDT
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Audible Monthly audible charges

I have been noticing a charge of $16.18 monthly for the past year and didn't know who to contact. I finally figured it out, I NEVER requested this. I bought a new Reader in Oct 2018 (I believe) and have never been able to get it up and running. Believe my account number is Z32Z69M, please refund dollars.
Thank you
Michelle Clark
[protected]@gmail.com (SGM USA Retired)

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Update by Michelle 1949
Mar 12, 2020 9:05 pm EDT

I ordered a reader in October 2018, to this day I have not activated it. I've been noticing monthly charges of $16.18 and didn't know till now what it was for. I have never downloaded books, and would like a refund for all the months I did not authorize the charges. Believe my account is Audible Z32Z69M. Please confirm reimbursement.

Thank you
Michelle Clark
SGMClark@gmail.com
SGM USA Retired

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7:51 am EST

Audible Troy V. fountain

Hi I am troy some body charge me for $14.00 and, I need to put the money back in my account wright now thanks you.Why should it be 350 words are you wright a book if you are I need my money back wright now the apt. Is council from my device so put it back or else. Thank you. P.S
.this is the finals Question why would you do that to people with out asking you should call them first .

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3:25 am EST
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Audible Audible

Forceful marketing
Get credit card details without authorisation
Have a very complicated (not in the front page!) way to find membership cancellation.
Offer you other services, and even more expensive ones when you ask for membership cancellation!
For me all is line on for non-reliability, crooks, non considerate, just want your money and use lots of pressure...!

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5:59 am EDT

Audible Charges on my debit card

I have never ordered nor do I have anything Kindle or audible related. I want my money back. There are 2 separate charges 1 for $9.99 and the other for $14.95. I have not ever ordered audible or anything kindle and I'm wondering how many times they have charged my card before. I work very hard for my money like most people and I would like for a quick response on how this is going to be handled.

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8:55 pm EDT

Audible Audible monthly fee

We are being charged a monthly fee and I don't know how or why. I have checked my kids amazon fire tablet and don't see subscription I want a refund please this has been a reoccurring charge for the last 6 months my amazon account is [protected]@ yahoo my phone number is [protected] I don't know how to access/cancel a subscription I did not authorize please contact me to help Me resolve this issue

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8:18 pm EDT

Audible Got charged 15.77 from audible!

I just checked my credit card statement and saw the charge of $15.77 from audible. For a second, I thought I got hacked! I did not sign up for any free trial or even have amazon membership. So called them, they said I was charged since I used my husband's amazon membership account before and left my credit card info. They were not able to charge my husband for audible service (which he had cancelled) and they went ahead charging my card. This charge should never occurred the first place. Even worse they charged me without informed me at all. This is not acceptable!

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Rebecca Lynn Mills
, US
Feb 10, 2022 7:12 am EST

These complaints sound like credit card fraud.

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James Larson
, US
Jul 09, 2021 7:49 am EDT

Same exact amount and complaint here! $15.77. Not cool, audible. I hate sneaky, and maybe the Arabs have the right idea about petty thieves.

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4:16 pm EST
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Audible Charging for a membership I don't have

Audible us.com is charging me for a membership that I don't have or want, unable to get in touch with them but they still charge me every month, I never signed up for a membership this is a usa service and I live in the uk, they will not answer any calls, emails or query's on their website i'm beginning to think that they are con merchants, there web page has absolutely no use whatever

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James Larson
, US
Jul 09, 2021 7:54 am EDT

Yes, and even this site verified you as a customer. That's mean.

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5:46 am EST
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Audible Refund not received

Hi. I have never agreed to a subscription from Audible and noticed that payments of £7.99 were being taken out of my account each month. I rang Audible and they assured me that a refund of £95.88 would be made immediately. This was on 23rd Octobder 2018 and they said it would take 7 to 10 days to appear in my account. It is now 14th November. £7.99 has gone back into my account but £87.89 has STILL NOT GONE IN. I have an email from Audible confirming they would refund the money dated 23rd October.

I have just spoken to one very rude individual called Kimberley who argued with me saying the refund had gone in and that if its not showing the bank had not released it and I needed to speak with my bank. I have just spoken with my bank who have informed me that only one payment of £7.99 has been refunded and nothing else is showing as being refunded.

If I do not receive a satisfactory response within 7 days I will be contacting the Ombudsman as I never gave any authority to take money out of my account each month at the beginning and I do NOT have time to keep ringing chasing for the refund that I have been promised by yourselves.

I await a refund by return.

Kind Regards,

Helen Groome
2 Wain Grove
Silverdale
Nottingham
NG11 7ED

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3:37 am EDT

Audible Fraud service

Yesterday from my account 1153 rupees was debited without my permission even I wasn't share my bank details.. after that your company debited my 1153 rupees from my bank account so please refund my amount neither I will make FIR on your company.. your company is totally fraud u just make money like that .. people not share anything to u and u playing like fraud .. I expect your company will return my money

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Audible Customer Reviews Overview

Audible is an online platform that offers a vast collection of audiobooks, podcasts, and other audio content. The platform has received numerous positive reviews from its users, highlighting its user-friendly interface, extensive library, and high-quality audio.

One of the most significant advantages of Audible is its vast collection of audiobooks, which includes over 200,000 titles across various genres. Users can easily browse through the library and find their favorite books, including bestsellers, classics, and new releases.

Audible's user-friendly interface has also received praise from users. The platform is easy to navigate, and users can quickly find the content they are looking for. Additionally, Audible offers various features that enhance the listening experience, such as adjustable playback speed, sleep timer, and bookmarking.

Another positive aspect of Audible is the high-quality audio it provides. The platform uses advanced technology to ensure that the audio is clear and crisp, making it easy for users to follow along with the narration.

Overall, Audible has received overwhelmingly positive reviews from its users, making it a top choice for anyone looking for high-quality audiobooks and other audio content.

Audible In-depth Review

Website Design and User Experience: The Audible website has a clean and intuitive design, making it easy for users to navigate and find what they are looking for. The search function is efficient and the overall user experience is smooth and enjoyable.

Product Selection and Variety: Audible offers a vast selection of audiobooks, with a wide variety of genres and titles to choose from. Whether you're into fiction, non-fiction, self-help, or any other genre, you'll find plenty of options to suit your taste.

Pricing and Membership Options: Audible offers flexible pricing options, including monthly and annual memberships. The pricing is reasonable considering the value you get from the service. Members also enjoy discounts on additional audiobook purchases.

Audio Quality and Performance: The audio quality of Audible's audiobooks is excellent. The sound is clear and crisp, allowing for an immersive listening experience. The performance of the audiobooks is flawless, with no glitches or interruptions.

Customer Service and Support: Audible provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are quick to address any issues or concerns that users may have.

Mobile App Functionality: The Audible mobile app is user-friendly and packed with features. It allows users to easily browse and download audiobooks, create playlists, and adjust playback settings. The app also syncs seamlessly across devices.

Membership Benefits and Features: Audible offers a range of membership benefits and features. Members have access to exclusive sales, free monthly audiobooks, and the ability to exchange audiobooks they didn't enjoy. The membership also includes access to podcasts and original audio content.

Ease of Account Management: Managing your Audible account is a breeze. The website and mobile app provide easy access to account settings, payment options, and membership details. Cancelling or pausing your membership can be done with just a few clicks.

Return and Refund Policy: Audible has a generous return and refund policy. If you're not satisfied with an audiobook, you can easily return it within a certain timeframe and receive a full refund or credit. This ensures that users can confidently explore new titles without the fear of wasting their money.

Overall User Satisfaction and Recommendations: Overall, Audible is highly recommended for audiobook enthusiasts. The website design and user experience are top-notch, the product selection is extensive, and the pricing and membership options are fair. The audio quality and performance are excellent, and the customer service and support are commendable. The mobile app functionality is impressive, and the membership benefits and features add great value. Managing your account is effortless, and the return and refund policy provides peace of mind. Audible truly delivers a satisfying experience for users, making it a must-try for anyone who enjoys audiobooks.

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