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service/maintenance
Since March 2019 I have been experiencing issues with my gears on a A3 TSFI 2015 model. Since then I have had 2 software upgrades, issues still not resolved. Technical experience is lacking at the dealership.
Escalated to Head Office AUDI SA, the dealership gave the consultant at head office the run around as well. Still unresolved.
The vehicle was with Audi Bruma for 2 weeks and then another 2 weeks. Matter was not resolved. Vehicle returned smelling, full tank of fuel depleted. On querying beginning June 2019 still not response. Waiting on manager to fetch vehicle again. It is now end of July.
Audi Bruma has still not resolved the matter. Balancing was done, vehicle pulls heavily to the left. Only issue that appears to have been resolved was the lubeing of the bushes due to severe creaking from front suspension, hopefully wont need to have the wishbone replaced too.
Poor service. Have been complaining for about a year on one problem and always there is no problem or they so-called fix the problem.
Bought Audi A4. Has the car for about 1 year 5 months. We had problems from day one with the gearbox of the AUDI that is not smooth. When stopping it does not change smoothly. You can feel the change. Have been sending the car in numerous times -that can be traced. Everytime they so-called fix the car, or they just tell us that there is nothing wrong. "Just drive the car" - that is what they are very good in saying. December 2015 paid for a service on the car R12000.00 later. Now recently the gearbox started to give endless problems. And the gearbox started to leak oil. Phoned Audi Bruma to book the car in. They did their checks and now were told that it will cost R6800.00. Now we were told that we need to pay R2400.00 for a gasket. How is it possible that the car was in December 2015 for a service R12000.00 and now the gasket is faulty. How was this not picked up in December 2015. When we confronted them with this they told us that: THEY FORGOT TO TAKE THE SUMP OF. How does this become the customers problem if Audi Bruma does not do their services correct and accurate. I feel that they are absolutely taking chances and just trying to make money out of everybody for their mistakes.
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Audi Centre Bruma earns 88% level of Trustworthiness
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Overview of Audi Centre Bruma complaint handling
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Audi Centre Bruma contacts
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Audi Centre Bruma phone numbers+27 11 417 1000+27 11 417 1000Click up if you have successfully reached Audi Centre Bruma by calling +27 11 417 1000 phone number 0 0 users reported that they have successfully reached Audi Centre Bruma by calling +27 11 417 1000 phone number Click up if you have UNsuccessfully reached Audi Centre Bruma by calling +27 11 417 1000 phone number 0 0 users reported that they have UNsuccessfully reached Audi Centre Bruma by calling +27 11 417 1000 phone number
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Audi Centre Bruma address14 Ernest Oppenheimer Street Bruma, Johannesburg, 2198, South Africa
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Poor service. Have been complaining for about a year on one problem and always there is no problem or they so-called fix the problem.
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