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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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A
2:59 pm EDT

AT&T att customer service a madhouse

AT&T is the worst company I have ever dealt with with regards to customer service.

On June 13 or 14, 2019, I requested DirectTV service from them; I just recently moved into this place and initially I just ordered Internet and a land line. A service call was scheduled for a technician to come by to put up the dish on Saturday, June 15. However, he was unable to do the work because of some issue with the ladder, and advised me that his supervisor or 'someone' would call me Monday or Tuesday (6/17 or 6/18) to come by. Seeing that no one had called me, on Wednesday I contacted at&t to inquire. After a long time on the phone, I was informed my order had been cancelled and that I would need to place a new order.

I told the rep I did not want to place a new order because it had taken me a long time the previous week to unfreeze my credit information, which I have on a freeze, for them to check it, that I had unfrozen it for 24 hours when I initially placed the order for the dish to give at&t access and that now it was frozen again, that they had cancelled my order on their own without informing me and that I wanted them to look for it and reactivate it and have a technician return.

This call took 4 hours and 40 minutes, as shown on my phone. I would be shuffled from one person to another, there was a lot of static and background noise and it was hard to understand them. After explaining the whole thing to one person and the person working on it (without results), I would be transferred to another person who would ask me how he could help me, completely ignorant of the fact that I had already spent maybe an hour with someone else explaining the problem. They actually don't know what is going on, it's total madness and the whole system is a mess.

After the 4 hours and 40 minutes, someone informed me I would not need to place a new order and that a technician would come by the next day (6/20) between 8 and 12 to install the dish. In the morning I called again to find out the status and they told me the technician would be by. Close to 2 pm no one had shown up so I called again and after much back and forth I was told the new order had been cancelled, no one being able to provide a reason. They again told me I would need to place a new order and have my credit information checked. I again told them they had already checked my credit the prior week. There were several other calls back and forth and nothing was resolved.

I do not want anything from AT&T. I just don't want to ever deal with them again. My only interest is that this message be published in some customers' review site so that other people know what a disaster of a company it is.

Thank you.

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T
5:04 pm EDT

AT&T direct tv, u verse internet, and a land line that i've had for 30 years. packaged service for $89.99 month that i'm not getting!

AT&T called us repeatedly to sell us a packaged set of services. We finally accepted a package for 3 services for $89.99 per month. Direct TV, U-Verse internet & phone with unlimited long distance. I got Direct TV, U-verse internet for $89 per month, and I;m still paying $54 a month for my landline, that we have had for 30 years. I've made 7 calls in the last 3 weeks, with each one lasting at least 3 hours. Talked to Direct TV, AT&T combined billing, loyalty department, U-verse regarding the phone service. Telecom regarding my landline, to no avail. You should have never sold me a package that you could not honor. I've talked to so many people and been switched to so many departments I am just, stunned that you would treat me this way. You offered 3 services for $89.99 a month and I expect you to honor that what ever it takes. I'm tired of not getting anywhere with your glorious company. Fix this or come and take your equipment out of my house and shove the $450 Direct TV disconnect charge. When I talked to Direct TV, they said that they would have a collection agency get their money instead of just taking care of the problem you collectively created. Nobody seems to want to fix this so I can do it easily. Take care of this problem or we are gone. Never been treated like this by any company. We are home most all day. Can't believe it has to come this far!
Timothy Foster
136 9th St.
Silvis, IL 61282
[protected]

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2:50 am EDT

AT&T no service where I need it most!

I work at ut health hospital in pittsburg texas as a security officer. It is essential that I have a phone and service that I can rely on. Much of my work is done via my cell phone. I spend my entire work week, frustrated because I have absolutely no service inside the facility, or, on occasion, when I do get service, it comes and goes almost at a machine gun pace. Other employees, who are with at&t have the same issue, but others, such as verizon customers, have no problem at all! I have a apple 8plus, and my # is [protected]. My wife and I have been customers of yours for years. We have our phones, internet and tv through at&t. Can you please take care of some of your loyal customers?!

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3:29 pm EDT

AT&T wireless - directv

My wife and I have been on board with AT&T since U-Verse. This includes WiFi, 2 cell phones, 3 tablets, long distance, and landline. In the past five years, I have complained a number of times and have been so discouraged that I have stopped trying. Tech support is a joke - from low/no pay interns to inept phone reps, no one can accurately diagnose a problem because it might fix something. Plus, they ignore all I tell them I have done to resolve a problem, only to make me go through the nonsense again.

My Direct TV is hardly visible for 30% of the time due to static. My WiFi cuts out about once every half hour or forty-five minutes for two to five minutes. Not only is this annoying, but I have had to return two FitBit watches because the wireless would not stay on long enough to be able to download upgrades to the FitBit software.

New customers get purchase incentives when folks like me who have been around for so long and have endured all the crap get nothing but more headaches.

Then, the purchase format now being used where the customer is always in a state of payment - and no trade-ins - makes me feel like I'm just asking AT&T to steal from me.

Trying to go into an AT&T store is a whole other nightmare. From poorly managed to not answering phones pushed me to find a franchise store. There, at least I find some folks who do care about customers.

Believe me, I am trying desperately to find an alternative to AT&T. Eventually, I will even if it means ditching the all eggs in one basket system that makes me feel like I am drowning. Oh, and by the way, I have also written complaints before and, you guessed it, they were ignored.

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4:15 pm EDT

AT&T directv

If you're not committed to hbo, i'd recommend using dish network. (dumbest thing dish ever did was getting rid of hbo) the month that i've been with directv has been a nightmare. Two of my four tvs are not working and i've gone the gauntlet with their tech support and got no where. Service sucks. Programing is ok but navigation sucks. (you use the up bottom to go down! Really!) i've been on the phone with 7 different techs for over an hour. Their repair guy was here but didn't fix it completely. He gave me his number to call if things went south. I called him and now he says he can't come out until he gets an order from directv. When I call tech support, they tell me I don't have an account! I'm watching the tv as we speak using directv! If, per chance, someone from directv actually reads this, it would great if they can address my issue professionally and efficiently and let me know at [protected]@centurylink.net. My advise is to stay far away from directv! The entire industry needs better regulations to assure that customers are served. As it is, they have the consumers by the short hairs.

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10:56 am EDT

AT&T false advertising

On May 24, 2019 at 5:44pm I put in an online order for two new lines of service along with two new IPhones. The deal was buy one IPhone get one free with a $300 Visa gift card. The online website stated that I would be able to pickup my devices within two hours from the Winter Garden, FL location. An hour and a half later I attempted to call the store because I had not heard from them to see if the order was ready. The phone rang and someone picked it up and hung up on me 4 times. The 5th time I called the sales guy told me that he could see the order in the computer but it had not been released for them to fulfill yet and that there was nothing he could do. I called costumer care at that point to find out what was holding up the order. The women told me that I had been approved with no deposit and everything was fine but the system was running slow. She confirmed that we would be able to pick up our phones the next day at the Winter Garden, FL location as the store was going to be closing for the night. Therefore, AT&T did not make the promised pickup within two hours promise that was made as stated on the website.

The next morning May 25th we arranged our long weekend plans to go to the beach to wait on the phones that AT&T promised we would have. I received an email stating that AT&T needed more info to complete the order. I called customer care where I was told they could not access my credit and they needed to verify my identity in order to open it. I was patched through to their credit department where a women asked me 4 questions. Upon the answer of the 4th question she was able to get into my credit report and confirm that I was approved. The credit women go off the phone and I asked the customer care gentleman to confirm what was said. He stated that I was approved with no deposit and could pick up the phones at the Winter Garden location shortly. He requested that we give them some time as the system still needed to process. We waited two hours and heard nothing again. At this point we figured we would go to the store to find out what was holding everything up. As we were walking out the door I received an email stating that they entire order had been canceled. I called customer care again. The women told me that order was canceled by the store due to the fact that they did not have the phones in stock. She tried to call two other stores to see if they had the phones in and attempt to help me and received no answer and we made the decision to drive over to the Ocoee, FL location to see if the devices were available since she was not able to get an answer. The sales guy at the Ocoee, Fl location originally told us that he would not give me the buy one get one free iPhone deal but he could give me ½ off one iPhone with the purchase of cable or internet and there would be no $300 gift card at all. After conversation he finally agreed to buy one get one free but still no gift card. So we left seeing how I was approved for something now that AT&T would not actually give me. We headed down to the Winter Garden location where we were supposed to originally pick up the canceled online order. When we walked in my other half asked if they have two iPhone XRs in stock and specifically stated we wanted a white one and a black one. Low and behold the sales man told my other half that they did in fact have the phones available and in stock as he did inventory yesterday. This was the same store that canceled our order online just hours earlier stating that they did not have the devices. Not only did they have the devices in stock but they had them available and in stock hours before we put in the online order. Meaning that the Winter Garden location falsely canceled our online order. They also would not honor the offer I was approved for online and only offered half of what I was promised and approved for. So we left. I called customer care after that and asked to speak to a manager and was left on hold for 30 minutes. I hung up and called back and asked for a manager who finally got on the phone only to hang up on me. I spoke to two other reps after that who told me the only want to fix the issue was to put the order in online again. Plus I was also told by the sales man at the Ocoee, FL location that AT&T would not pull my credit again because they retained the information for 30 days as active. So I caved and put in another online order. We set the pickup location for the Winter Garden store seeing how they had confirmed they had the phones in stock just hours earlier. The website told me that I could pick up my order online within two hours and as soon as I submitted the request I called customer care to make sure that there would be no issues. The lady on the phone confirmed that everything was okay and that the order was ready to ship. Meaning we would be able to pickup the devices from Winter Garden shortly. So we waited again and again we heard nothing. Two and a half hours later my second online order was canceled again. I called customer care again who managed to do absolutely nothing other than to circle me back around to the phone sales department. When I spoke to phone sales about everything that had transpired they began to tell me how terrible their online sales team was. They also began telling me a different story of why the orders were canceled than I had been getting all day from the ECOM team. So overwhelmed I ended the call with AT&T after 11pm on Saturday night. We still had no phones and my head was spinning from all of it seeing how absolutely no one wanted to help us and I couldn't understand how I was approved for an offer that AT&T now had no intention of giving me.

On Sunday May 26th we went to back to the Ocoee location and purchased the devices with two new lines in store. When we went in I specifically explained to the sales guy that I did not want my credit pulled again. Not to mention that there was no need to pull my credit again seeing how I was approved the first time 36 hour prior when the order was canceled falsely. He assured me that my credit would not be pulled again and that the credit report they had from Friday was still valid because they keep it on file for 30 days. He even went to his manager to check and make sure than came back and stated that my credit would not be pulled again. THAT IS THE ONLY REASON I AGREED TO PROCEED. We left with only half of what was promised to me by AT&T (Buy one get one free iPhone but no visa gift card). Later that day after we had left I opened my email to my credit tracking notifications. Turns out that not only did AT&T pull my credit on Friday but they pulled it again on Saturday with the second online order and they pulled it again on Sunday in store after I had been told that they wouldn't pull it again multiple times by multiple different people.

Not only did AT&T not stand by the offer I was approved for with a $300 gift card but they also lied to me repeatedly about pulling credit AFTER I WAS APPROVED THE FIRST TIME they pulled it on Friday. Since then I have been on and off the phone with AT&T trying to find out how they are going to resolve all of the issues they have cause and it has gone unresolved. One person after the next just continues to tell me there is nothing they can do while they transfer in circles from one person to the next. At this point as a consumer all I can say is that no only does AT&T falsely advertise their offers as they are unable to back the offer made and provide what was promised but they also entertain the concept of credit fraud just to complete a sale. To this day not one of the AT&T reps can explain to me how I was approved for something that AT&T would not give me and why the company feels like it is okay to operate through lies to the consumer just to make a sale. I also attempted to post the issue with the credit pulls to the Ocoee, FL AT&T review site just so new customers would be aware that they will lie about repulling credit and the post was rejected by the management. My family is about to begin the process of buying a house and the last thing the bank needs to see if multiple hard pulls on my credit report like I had some kind of issue with my credit which are there now for no reason seeing how I was approved after the first one. Yet, AT&T doesn't seem to care. If you are considering the switch to AT&T my advice would be look into going with another carrier as AT&T promises offers they do not honor, they will ruin your weekends and make you run around wasting your time all because one of their employees failed to do their job updating inventory, they will do damage to your credit because their staff is either untrained in how to complete their job or they directly lie just to complete the sale to meet quotas and they do not care about the lack of customer service from all of it having zero intentions of resolving their faults.

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A Gonalez
, US
Aug 17, 2019 12:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not believe in bundle with direct tv and at&t, they are lying to you. They did it to me.

ComplaintsBoard
A
11:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T visa card promotion

We switched from Prism to Direct TV. Direct TV was offering a $300 Visa card to switch. Since we had AT&T phone service we went into the AT&T store to see what they would offer to bundle the Diret TV. They said their promotion was $200 but they would honor the Direct TV offer of $300 to switch.
They said it would take 6 weeks to get.
After 10 weeks we contacted AT&T to see where the VISA card was. They said the store input the info wrong and they wouyld only give us the $200 card per the AT&T promotion.
It has been many weeks now and still no VISA card in any amount.
This is definately a bait and switch promise - don't fall for any AT&T promotions!

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9:48 am EDT

AT&T unethical behaviour

I called to set up services and was told that I could not do to a past due bill. I was told they saw one past due balance of almost 100 dollars. I paid the bill and then got the run around for three days. When I spoke to another rep. I was told that there was another bill found over 300 dollars. Instead of telling me about both accounts they lied so that I would pay one and still not give me service. I was then told i would have to pay that bill before service. Just one big run around and no honesty. I should have been told up front about both bills, not one and then the other.

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10:52 pm EDT

AT&T customer service

5/30/19 today I tried to port my phone number to Verizon, after leaving at&t less than a month ago. Inside of 24 hours I switched back from straight talk because you can't use a personal hotspot on their data plans. Now after switching, with no problem .. keeping both my number and phone, I'm told at&t has locked my phones . They claim my account lapsed. both bills before and afterwere paid, no hitch there! 1st call this date also..You still owe 1 payment on wifes number..2nd call never answered 20 mins on hold waiting..3rd call talked 2 mins explaining issue parked on hold..4th call afore mentioned account lapse..then I hung up on call 3(my wifes phone} after being on hold another 24 minutes. This isn't the first time I've been met with ignorance by this company.They scrambled home and cell accounts and billing accounts less than a year ago.. 60 days, on the cells . the home will be much faster! oh p.s the case numbers that started this round of b.s. are [protected] and [protected].

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Update by Ronald Pogue
Jul 22, 2019 8:56 am EDT

It would seem that complaintsboard.com will not let you print "my complaints" why is that ?

Update by Ronald Pogue
Jul 22, 2019 8:43 am EDT

7/20/19 Received a paper bill in mail, same totals attached too a threat of collection .However it listed a total of 5 numbers on the bill. I only have 2 lines, called the billing department again, after calling one of the numbers who claimed he (Tom ) had had the number since 7/2014 could not reach the other 2 numbers . Customer service told me that was not my final bill it was 112.00 plus 5.00 late charge, 117.00 total and that I had only 2 lines . Now I'm waiting for her too send me my final bill . She was adamant that the one I had received was not my final bill . Remember, this all started with a promise that there would be no charges if I switched back inside of 60 days . I'm out 149.00 dollars for a refurbished phone, am being extorted for another 117.12 or is it 118.12 . and still my other phone is locked, remember that 1?.

Update by Ronald Pogue
Jul 22, 2019 8:23 am EDT

7/13/19 Received email stating that I had a past due balance as well as a current one. Account was cancelled on 6/10/19 and both numbers were ported too Verizon. Also I had purchased a refurbished phone from Best Buy because of mine being locked for 60 days . aforementioned b.s. . Now, my billing cycle (usage) runs from the 2nd of month thru the 1st of the next month, I am billed in advance on the 21st of the month . Now they bill me for 66.59 past due and a total of 118.12 . How does that work, I should have a credit for the 11th thru 1st, not a bill

Update by Ronald Pogue
Jun 05, 2019 7:05 am EDT

6/4/19. Surprise, this time I was sent an email telling me that “my phone was on someone else’s account “ through all of my dealings with these buffoons one thing has remained constant. Their lack of integrity is clear, it starts with the faux typing on the automated answering system. And I quote again “ If you switch back in 60 days or less there will be no re-activation fee”. They’ll just tie your phone up for 60 days so they can sell you more shoddy service. Next call is to the Attorney Generals fraud division, I held my end of the bargain.

Update by Ronald Pogue
Jun 05, 2019 6:53 am EDT

6/1/19 after calling at&t, and being promised it would be resolved, line 2 ( my wife’s phone) was unlocked. yet another call to said incompetents. who agreed that all contract obligations had been met AND that their training had gaps in people and proficiency, I was told that it would be resolved by 6/4/19

Update by Ronald Pogue
Jun 01, 2019 4:48 pm EDT

p.s. they said I was eligible for a free phone but it would have to be activated on their network . that boat has sank

Update by Ronald Pogue
Jun 01, 2019 4:44 pm EDT

5/31/19 called billing department directly [protected]) was told line 2 had a unpaid balance of #13.13 and promised if I paid this my phones would be unlocked in 24 hours . it's been 27 + now … still not unlocked ..what a surprise more to follow

Update by Ronald Pogue
May 30, 2019 10:55 pm EDT

I suspect this complaint will go in the same ear!

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C
5:43 pm EDT

AT&T Directv

I called Direct TV to TRANSFER our service from Stockton to our vacation home in Volcano. This would entail cancelling our service at the vacation home (which did not have a DVR). We wanted to take the DVR with us and connect it to our Direct TV service at our vacation home. I was told this was possible. BUT when we tried to hook it all up, NOTHING. A technician had to come--and he said the service in Stockton had been CANCELLED--and all my prerecorded movies/TV shows had been lost. At no time did I tell AT&T to cancel that service--we only wanted to TRANSFER IT. Now I get an ad in the mail asking us to come back to Direct TV. WE NEVER LEFT! There's an offer for $35/mo to come back to AT&T. Since you were so dumb as to cancel that service and goof up my DVR, you might want to give us this rate for awhile. We aren't really happy with Direct TV (it's WAY too expensive), but it's better than cable :-(

Wayne & Cheri Peterson
22270 Copper Court
Volcano, CA 95689
[protected]@sbcglobal.net

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11:30 pm EDT

AT&T bundle pkg directv, home phone and internet

In approx the 1st wk of March, I spoke with a young lady to get all 3 services in a bundle. The monthly price quoted was $118.00. On March 13 my installation was supposed to take place between 8 and 12. At 8 am a direct tv van pulled up in front of the house. He set out his cones, got in van and was talking on his phone. 15 min later he got out picked up cones and drove off. A few minutes later I got a phone call saying someone was on there way.A young man from At &t arrived and set up internet and phone. When i inquired about Tv (direct Tv) he said someone else will be setting that up. 2pm rolled around still no one here. I called and their reply was a tech was there and said house was unassessible with dogs in back yard. First of all the backyard doesnt need to be entered, everything is in front outside of my backyard fence, the dogs which are harmless huskys were in a dog run inside the fence. Because it was later in the day the appt had to be rescheduled a wk later. This is not my fault the man never even came to the door. He lied maybe had better things to do. So... this is my understanding of why my services were not bundled initially, when that was the agreement when setting service up. Next...it tooks weeks and numerous phone calls of being on hold every time for more than 20 minutes each time to get my services bundled. Next...it was initially agreed that I did not want my phone number changed, Ive had the same number for 23 years [protected]. my family members told me they tried to call and is said the phone was disconnected. i called from my cell and sure enough it was. When I originally got your service I was still receiving calls at [protected]. So when they bundled my services I got a new bill with the phone number [protected]. i dont think so. I want my old number back. Nothing has been right from the very beginning and I am tired of spending hours on the phone to people who accept no responsibility or accountability. I was told I would receive a $200 reward. i got something in the mail for a $40 reward. Now when I try to get on the website and look at the claim number its disqualified, why? This is not at all what was promised! I paid 61.92 to direct tv separately for the 1st month and 124.00 to att. This is way more than 118.00. I was told when arranging the service that with 3 bundle home land line, direct tv and internet, the phone would not have charge. I have spoken to agents who now tell me that there is no way there would be no charge for a landline. Why was I told this. Arent all of your calls recorded. My account number [protected] which I am now not able to access on line and could before.Also they sent me a letter saying my contact email [protected]@yahoo.com when it is [protected]@yahoo.com. Now I have a bill for 195.96 and upcoming bill for 162.96. I was recently told after my argument about the initial quote that my bill would be 140.00 combined all 3. that 3bundle would bring the phone down to 19.99 a month instead of 48.48. Also I was told there wasnt an installation fee. every time I get a bill it gets larger. I am going to the state board about this., I switched service for something more affordable . By the way, the reward center never answers a call nor is there the option on the website to chat with a rep like the message while your on hold says. In the last month I have spent over 350 minutes on the phone with your customer service reps and the reward center number to get (0) results. This is poorest most pathetic business experience I have ever had in my 52 years of life. I would not recommend your service to anyone! I am very sorry I came back as a customer and will never again, nor recommend to anyone. I hope we can reach a suitable agreement, if not, this complaint will go above and beyond AT&T. Thankyou

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Update by Traci McManus
May 22, 2019 11:30 pm EDT

In approx the 1st wk of March, I spoke with a young lady to get all 3 services in a bundle. The monthly price quoted was $118.00. On March 13 my installation was supposed to take place between 8 and 12. At 8 am a direct tv van pulled up in front of the house. He set out his cones, got in van and was talking on his phone. 15 min later he got out picked up cones and drove off. A few minutes later I got a phone call saying someone was on there way.A young man from At &t arrived and set up internet and phone. When i inquired about Tv (direct Tv) he said someone else will be setting that up. 2pm rolled around still no one here. I called and their reply was a tech was there and said house was unassessible with dogs in back yard. First of all the backyard doesnt need to be entered, everything is in front outside of my backyard fence, the dogs which are harmless huskys were in a dog run inside the fence. Because it was later in the day the appt had to be rescheduled a wk later. This is not my fault the man never even came to the door. He lied maybe had better things to do. So... this is my understanding of why my services were not bundled initially, when that was the agreement when setting service up. Next...it tooks weeks and numerous phone calls of being on hold every time for more than 20 minutes each time to get my services bundled. Next...it was initially agreed that I did not want my phone number changed, Ive had the same number for 23 years [protected]. my family members told me they tried to call and is said the phone was disconnected. i called from my cell and sure enough it was. When I originally got your service I was still receiving calls at [protected]. So when they bundled my services I got a new bill with the phone number [protected]. i dont think so. I want my old number back. Nothing has been right from the very beginning and I am tired of spending hours on the phone to people who accept no responsibility or accountability. I was told I would receive a $200 reward. i got something in the mail for a $40 reward. Now when I try to get on the website and look at the claim number its disqualified, why? This is not at all what was promised! I paid 61.92 to direct tv separately for the 1st month and 124.00 to att. This is way more than 118.00. I was told when arranging the service that with 3 bundle home land line, direct tv and internet, the phone would not have charge. I have spoken to agents who now tell me that there is no way there would be no charge for a landline. Why was I told this. Arent all of your calls recorded. My account number [protected] which I am now not able to access on line and could before.Also they sent me a letter saying my contact email tracimcmans@yahoo.com when it is tracimcmanus@yahoo.com. Now I have a bill for 195.96 and upcoming bill for 162.96. I was recently told after my argument about the initial quote that my bill would be 140.00 combined all 3. that 3bundle would bring the phone down to 19.99 a month instead of 48.48. Also I was told there wasnt an installation fee. every time I get a bill it gets larger. I am going to the state board about this., I switched service for something more affordable . By the way, the reward center never answers a call nor is there the option on the website to chat with a rep like the message while your on hold says. In the last month I have spent over 350 minutes on the phone with your customer service reps and the reward center number to get (0) results. This is poorest most pathetic business experience I have ever had in my 52 years of life. I would not recommend your service to anyone! I am very sorry I came back as a customer and will never again, nor recommend to anyone. I hope we can reach a suitable agreement, if not, this complaint will go above and beyond AT&T. Thankyou

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2:06 pm EDT

AT&T international cell service/billing

My wife traveled separately from our daughter to meet on a trip to Southeast Asia. Our daughter was going to away for about 6 weeks so she purchased the AT&T Passport plan for the trip. My wife, who has an older flip phone, purchased the International Day Pass so that she could be in touch with our daughter while on route. Turns out my wife's itinerary had to be moved almost 24 hours later, so, instead of meeting at the airport, arrangements had to be made for my wife to get to the hotel in Bali without meeting our daughter at the airport (she had arrived on schedule). My wife transferred planes in Taiwan where she had no service at all. She could not contact me in the U.S., nor could she contact our daughter in Bali. When she touched down in Bali she texted/talked to our daughter to make a number of arrangements. Our AT&T bill showed a charge of some $86 for texts/calls which should have been covered by both the Passport/International Day Pass plans. I called in to the customer service line, explained the situation (the usual 30 minutes plus) and was told I should play the bill minus the extra charges. But, SURPRISE!, I am now being charged again for those charges and being threatened because they are "past due". After another 35 minutes this morning on the phone with billing I was finally "offered" $70 off the charges. The rep claimed to have no notes saying those excess charges were going to be removed. I guess I should be the one taking notes! Amazing how much goes on that relies on us, as customers, having faith in company representatives, the ones who take the notes! In any event, after being a loyal customer for some 16 years - ever since I got a cell phone - sometimes enough is enough. I told the rep her manager could call me (he/she was not available at the time I called. I really think the manager hoped to buy me off with the $70 offer) since I could not accept AT&T retracting what we had agreed upon three weeks ago. We'll see what happens. I will say this: when it comes to international cell plans, buyer beware!

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8:17 pm EDT

AT&T customer service while trying to upgrade my system

As I said numerous times I was very confused. I tried to read back to her what I heard and understood and she kept interrupting me and insisting that everything way correct and not to worry. Even without all the information. She also kept insisting that I schedule the upgrade the entire time I was trying to see what I had as a package and what I was paying right now as well as what the difference would be per month if I upgraded. She wasn't worried about my questions just that I schedule the upgrade. This was throughout the call. I felt very uncomfortable and rushed. I still am not sure that I understand everything and am terrified that my bill per month with the upgrade is going to be way higher. She said it wouldn't be and there wouldn't be much difference. The other thing I asked about was the equipment insurance. I don't have that on my stuff now and requested that it be added the day the upgraded equipment is installed. She kept wanting to add it right then and I told her that I didn't want it on my stuff that I had now but the new stuff. I had to say that numerous times. I was trying to schedule and get off the phone by them because I was irritated and frustrated. She said her supervisor wanted to speak to me about quality control. I didn't want to do that but she kept insisting! So I spoke with her and folder her my concerns as stated above. She sounded just like the sales representative. She kept pushing me to say that I had a great experience with the sales representative and at & t. So I just said whatever to get her off the phone. I am very nervous about what's going to happen with this. Crossing my fingers that it works out. They also said we weren't going to be loosing channels like everyone has been talking about so I hope that was true too.

Sent from yahoo mail for iphone

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11:47 am EDT

AT&T att wireless phone service

April 29th 2019
From: Alvin D. Toney Sr.
3412 Laurel Leaf Drive
Orange Park Florida 32065
To: Office of Ms. Ashley Moody
Florida State Attorney General's Office
Citizen Contact Form /Citizen Complaint

Ms. Moody
I am writing in response to the letter you received from Mr. Phelps of AT&T (under AG Pam Bondi's Office). The matter remains unresolved. The assurances made to my wife Felicita and I by AT&T's representative Mr. Bauer in September 2017 remain unfulfilled. I have not received any calls from AT&T with regards to this matter. Also I have called Mr. Phelps Office Four times and have not received a response to my calls. There response has always been " He's in but not available at this time and we will have him call you back" which he never does even though he indicates that he has in response to my previous letters of complaint (when he's responded to Ms. Bondi's office).
Further the amount owed to my previous wireless carrier Verizon is $2, 226.00. Which they have now sent to collections has had an adverse affect on my credit rating .
We were told on Sept 17th 2017 by Mr. Bauer that the monthly cost of our four phones would be $150, 00 per month it is in Fact 275.00 per month. Also our previous Verizon phones were never returned to Verizon and our outstanding bill for service was never paid to Verizon as told to us by Mr. Bauer.
Further the phone number given us by Mr. Bauer of 508- 845-0705 is not in service.
I look forward to a call from a representative of AT&T to resolve this matter ASAP.

Thank You
Alvin D. Toney Sr. & Felicita Toney
[protected]

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1:09 am EDT

AT&T wifi

Today I called the 800 number to see if there was a problem with the internet in my neighborhood. I was told by the the automated response system that it would be a five minute wait. Three hours later, I still hadn't been helped and had to leave my house. I've never experienced this in my life. Is this AT&T's way of discouraging customers to call in with questions?😡

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11:47 am EDT

AT&T sending a replacement devices with expired warranty.

I have been with AT&T for 2 years, I had 2 lines and had insurance on the 2 devices. on march 2019 I received 2 devices as a replacement for the 2 devices I had due to technical issues. after 30 days my wife's device was malfunctioning, so I called AT&T and they sent ma another replacement. 2 weeks later my phone started having issues, so I called AT&T since they told me that you will have 1 years warranty on your replacement but the refused to handle the issue because I switched to another provider and now I have a manufacturer warranty valid until march 2020, when I checked with apple their data indicated that my device warranty was expired on 2016, I tried to speak with several management level at AT&T and at the end the supervisor just ended the call from his side. by the way my wife's phone warranty was expired. so my conclusion that when you submit a claim they just send you a refurbished phone with issues and hoping that the device at least 30 days because after 30 days they don't take responsibility. I don't understand how they give me devices with 1 year warranty and when I need to use the warranty I discover that the warranty is expired. the manger lied on me and told me you have 1 year warranty just go to the manufacturer and they will replace it for you, I had to drive 30 minutes back and forth to apple service center because I trusted her and then I discover that AT&T just hire a group unprofessional personnel.

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1:34 pm EDT

AT&T order pay per view via phone

3/27/19: Last night I attempted to buy a pay per view movie, starting at 9PM. I began the process of ordering by phone a approximately 8:30 pm. It told me to check my phone line after first try. Did so and tried again. No luck. Called customer serviced and now I have 6 minutes before the movie is to begin. The agent said she could help me buy the movie, then she transferred me to somewhere where the wait time was 9 minutes - way beyond the starting time for the movie. I hung up and redailed customer non-service and was told the wait time was 1 minute. After 5 minutes an agent came on the line - I has really mad by this time since I had missed the movie. He explained to me that AT&T was currently doing maintenance on the buy pay per view via phone, so that is why the option did not work. I was livid. Why was I not notified about this? So I would know about it and not waste time trying to dial up. The first agent did not seem to know anything about this. Poor, uninformed non-cusomer service is what it is. I have been with Direct/TV for 20 years - this may be my last year. I'm sick of incompetent customer service.

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1:16 pm EDT

AT&T customer service

Date of Incident: Today (4/27/2019) Time (12:15-12:20)
Store Location: 117 S 69th ST, Upper Darby
Associate Name was not provided but the young lady was werang a light gray shirt
Desirable resolution: Better customer Service

Descrisption of Incident: My Iphone XS was frozen on the homescreen which may the phone inaccessible. I was unable to make calls and/or recieve messages. I visted the store listed above looking for any type of resolution; however, she told me that I would need to visit the Apple Store and make an appointment with them.

I went home to google the nearest Apple Store to me; when I found some intstructions online on "How to Force Restart Iphone XS", followed the instructions and now my phone is working like a charm.

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11:18 pm EDT

AT&T billing method

I am complaining about ATT's billing system.
Today, my service was suspended because I had not paid on a past due bill in Nov.
I just ckecked my bank statements as far back Nov 2017. Beginning with Dec 2018 I made the following payments:
12/27/18--$130.12
11/28/18--$133.68
10/24/18--$165.05
09/21/18--$133.97
08/20/18--$278.17
07/25/18--$119.34
06/04/18--$120.20
04/25/18--$120.20
03/26/18--$129.31
02/28/18--$5.59
01/16/18--$114.77

I would like to know why are my charges so different? I left Spectrum because of
rates continually going up. I am very unhappy with ATT too.

We are charged excessive prices and all we get is informercials. Why are we paying to see commercials? There is very little to see on TV. Customers are being ripped-off !

My Name is Helen Grayson. My acct. No is [protected] I hope I will not be ignored.

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9:54 pm EDT

AT&T multiple fraudulent dealings with att reps.

At 3:34 pm on Wednesday April 24th I placed a call to 1-866-813-9289 (length 51:15) and placed an order for ATT Fiber 300 and Uverse U300 as a bundle. I was advised the Fiber would be $40 per month and the U300 service would be $45 for the 12 month period of the agreement at which point the price of the U300 might fluctuate but the Fiber internet would stay at $40 as long as there was a bundle of some sort. I agreed to this and asked him to process this order During this conversation to get to this point I advised the employee in no uncertain terms that I did not want Directv and that he did not even need to look at pricing for it because I would not have it again, I was very clear about this and the package agreed upon was UVerse as stated by him and I both. He also promised a $250 visa gift card reward for the purchase of the bundle and advised me that we would have NFL Sunday ticket for free for a year as well (I was not aware at that time that the NFL Sunday ticket was Directv only). After finalizing the order, setting up the install time, and asking again $85 plus tax is the whole price and being assured it was we ended the call.
At 4:14 pm emails started arriving to confirm my "Directv Order" including a Directv contract, landlord signature form, account registration emails, and an emailing detailing my 24 month Directv agreement and order that I was to receive.
At 4:44 pm I placed another call to ATT this time to 1-800-288-2020 (length 1:18:53) to advise them of this problem. After some explanations I was transferred to the loyalty department to someone who was supposed to help (name may have been David, I am not sure). He kept me on the phone for 1 hour 18 minutes supposedly going back and forth with his supervisor discussing the problem of the other agent fraudulently placing this Directv order instead of what we discussed. Ultimately he did cancel the Directv order and that is the only thing that he did, none of the rest of what I am about to put in this statement was done on my account or added to the notes of my account. The end result of all of the back and forth between him and I and supposedly a supervisor who never actually got onto the phone themselves was the following. I was told the order for Uverse U300 was now placed and that unfortunately the best he could do on the monthly was $47, that there was no way to trigger the gift card that I was promised so they were going to put a credit on my account for the $250 and that also there was no way to give me NFL Sunday ticket so after some additional back and forth I was told there could be additional account credit of $150 so the Uverse U300 for $47, the Fiber 300 at the original agreed upon price of $40, contract term one year, and a total of $400 of account credit to be added as soon as my account was active. This was the promise made on this phone call.
I waited a little over the 24 hours for the account confirmation documents I was told would be emailed and when they didn't arrive I called back in at 7:07 pm April 25th (length 1:21:20) to find out where they were. At this point I was informed by the individual on the phone that the only thing he sees is that I have Fiber 300 getting installed and that the Directv is cancelled. No order placed for the U300 TV service and no notes at all relating to the conversations of the prior evening about the price of the U300 ($47) or the account credits ($400). After I got upset at this news the individual I was speaking with got a manager on the line (Jay-a tech support supervisor) who could not help me and he then got Stephanie from Loyalty on the phone. Stephanie could not fix anything that had been done, also advised me she did not see the notes from the night before, and supposedly took down my request for a supervisor to pull the two above calls and listen to them before calling me back as she promised they would. I am now awaiting the call from the supposed supervisor.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

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Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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