American Telephone & Telegraph — uverse cable tv, landline phone, and internet bundle mistakes & excessive activation fees
October 22, 2019
2317 Royal Road
Deland, FL 32724
PO Box 536216
Atlanta, GA 30353
In September we went to our local AT&T store to get some more cellphone lines, and the representative, Vishaud, noticed we were paying way too much for Uverse TV & Internet bundle. He got us the additional cellphone lines on our cellular account with no problem. He then attempted to rectify how much we were paying for the Uverse bundle which necessitated a tech coming out to install an additional line to enable a modem like box that would speed up our Internet and provide 30 channels on cellphones. A miscommunication ensued whereby we thought the modem/box would come in the mail. We waited 10 or 11 days only to find out we were supposed to come by the local office and get it. Also, after the tech left we did not have our Filipino TV and Sportsman/Hunting channels. I was able to restore the Filipino channels using channel 9910, but a phone call was needed to get the Sportsmans package on a whole new cable box which turned out to be incompatible with the new box/modem. Since then we have had dropped and slow internet, inability to consistently watch TV on the second house television, as well as the 10 or 11 days of no phone service awaiting the box we thought would come in the mail.
The old account under my name was canceled, and a new one created under my wife's name. Please rectify the billing situation and eliminate the excessive activation fees on our bills. Thank you for your time and assistance in this matter.
Mark & Lourdes Murphy
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