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AT&T / technical support to fix my cable.

United States

Call was placed on Friday 21 June for repairs. None of the tv work in my home. They have me opening for Tuesday 25 June ( 5 day repair window). I was told that they will fix line from outside and my tv will work. Did not happen. June 25 Tuesday appointment was 10 am to noon. Got text 11:38 am that they cannot make noon. If I wanted to keep or re-schedule. I took a day off from work and I said keep. Called again to get tech. Window and Call center could not help. Got call at 1:19 pm from someone asking me if I wanted to re-schedule or keep. I told them the same thing. He said that techs. Could be in by 8 pm. He could not give me window and said that he will try for priority and call back. Now is 3 pm and still no tech and no call. Your repair service is a joke. Have been loyal customer for 20 year. Six cell, internet, home phone and u-verse. $1000 per month customer. Please help

Ka
Jun 25, 2019

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