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AT&T / bundle pkg directv, home phone and internet

United States

In approx the 1st wk of March, I spoke with a young lady to get all 3 services in a bundle. The monthly price quoted was $118.00. On March 13 my installation was supposed to take place between 8 and 12. At 8 am a direct tv van pulled up in front of the house. He set out his cones, got in van and was talking on his phone. 15 min later he got out picked up cones and drove off. A few minutes later I got a phone call saying someone was on there way.A young man from At &t arrived and set up internet and phone. When i inquired about Tv (direct Tv) he said someone else will be setting that up. 2pm rolled around still no one here. I called and their reply was a tech was there and said house was unassessible with dogs in back yard. First of all the backyard doesnt need to be entered, everything is in front outside of my backyard fence, the dogs which are harmless huskys were in a dog run inside the fence. Because it was later in the day the appt had to be rescheduled a wk later. This is not my fault the man never even came to the door. He lied maybe had better things to do. So... this is my understanding of why my services were not bundled initially, when that was the agreement when setting service up. Next...it tooks weeks and numerous phone calls of being on hold every time for more than 20 minutes each time to get my services bundled. Next...it was initially agreed that I did not want my phone number changed, Ive had the same number for 23 years 815-.395-1564. my family members told me they tried to call and is said the phone was disconnected. i called from my cell and sure enough it was. When I originally got your service I was still receiving calls at [protected]. So when they bundled my services I got a new bill with the phone number [protected]. i dont think so. I want my old number back. Nothing has been right from the very beginning and I am tired of spending hours on the phone to people who accept no responsibility or accountability. I was told I would receive a $200 reward. i got something in the mail for a $40 reward. Now when I try to get on the website and look at the claim number its disqualified, why??? This is not at all what was promised!!! I paid 61.92 to direct tv separately for the 1st month and 124.00 to att. This is way more than 118.00. I was told when arranging the service that with 3 bundle home land line, direct tv and internet, the phone would not have charge. I have spoken to agents who now tell me that there is no way there would be no charge for a landline. Why was I told this. Arent all of your calls recorded. My account number [protected] which I am now not able to access on line and could before.Also they sent me a letter saying my contact email [protected]@yahoo.com when it is [protected]@yahoo.com. Now I have a bill for 195.96 and upcoming bill for 162.96. I was recently told after my argument about the initial quote that my bill would be 140.00 combined all 3. that 3bundle would bring the phone down to 19.99 a month instead of 48.48. Also I was told there wasnt an installation fee. every time I get a bill it gets larger. I am going to the state board about this., I switched service for something more affordable . By the way, the reward center never answers a call nor is there the option on the website to chat with a rep like the message while your on hold says. In the last month I have spent over 350 minutes on the phone with your customer service reps and the reward center number to get (0) results. This is poorest most pathetic business experience I have ever had in my 52 years of life. I would not recommend your service to anyone! I am very sorry I came back as a customer and will never again, nor recommend to anyone. I hope we can reach a suitable agreement, if not, this complaint will go above and beyond AT&T. Thankyou

  • Updated by Traci McManus, May 22, 2019

    In approx the 1st wk of March, I spoke with a young lady to get all 3 services in a bundle. The monthly price quoted was $118.00. On March 13 my installation was supposed to take place between 8 and 12. At 8 am a direct tv van pulled up in front of the house. He set out his cones, got in van and was talking on his phone. 15 min later he got out picked up cones and drove off. A few minutes later I got a phone call saying someone was on there way.A young man from At &t arrived and set up internet and phone. When i inquired about Tv (direct Tv) he said someone else will be setting that up. 2pm rolled around still no one here. I called and their reply was a tech was there and said house was unassessible with dogs in back yard. First of all the backyard doesnt need to be entered, everything is in front outside of my backyard fence, the dogs which are harmless huskys were in a dog run inside the fence. Because it was later in the day the appt had to be rescheduled a wk later. This is not my fault the man never even came to the door. He lied maybe had better things to do. So... this is my understanding of why my services were not bundled initially, when that was the agreement when setting service up. Next...it tooks weeks and numerous phone calls of being on hold every time for more than 20 minutes each time to get my services bundled. Next...it was initially agreed that I did not want my phone number changed, Ive had the same number for 23 years 815-.395-1564. my family members told me they tried to call and is said the phone was disconnected. i called from my cell and sure enough it was. When I originally got your service I was still receiving calls at 815-395-1564. So when they bundled my services I got a new bill with the phone number 779-210-7071. i dont think so. I want my old number back. Nothing has been right from the very beginning and I am tired of spending hours on the phone to people who accept no responsibility or accountability. I was told I would receive a $200 reward. i got something in the mail for a $40 reward. Now when I try to get on the website and look at the claim number its disqualified, why??? This is not at all what was promised!!! I paid 61.92 to direct tv separately for the 1st month and 124.00 to att. This is way more than 118.00. I was told when arranging the service that with 3 bundle home land line, direct tv and internet, the phone would not have charge. I have spoken to agents who now tell me that there is no way there would be no charge for a landline. Why was I told this. Arent all of your calls recorded. My account number 292879593 which I am now not able to access on line and could before.Also they sent me a letter saying my contact email [protected]@yahoo.com when it is [protected]@yahoo.com. Now I have a bill for 195.96 and upcoming bill for 162.96. I was recently told after my argument about the initial quote that my bill would be 140.00 combined all 3. that 3bundle would bring the phone down to 19.99 a month instead of 48.48. Also I was told there wasnt an installation fee. every time I get a bill it gets larger. I am going to the state board about this., I switched service for something more affordable . By the way, the reward center never answers a call nor is there the option on the website to chat with a rep like the message while your on hold says. In the last month I have spent over 350 minutes on the phone with your customer service reps and the reward center number to get (0) results. This is poorest most pathetic business experience I have ever had in my 52 years of life. I would not recommend your service to anyone! I am very sorry I came back as a customer and will never again, nor recommend to anyone. I hope we can reach a suitable agreement, if not, this complaint will go above and beyond AT&T. Thankyou

Tr
May 22, 2019

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