AT&T
reviews and complaints

I have had a prepaid phone with AT&T since 2014 never had a problem. In Feb. 2022 I tried to make my annual payment of $100.00 before my account expirers on March 1 2022, I was unable to access my account from my home computer, so I went to a local AT&T Store to get help, they were able to get into my account and I payed them $100.00 for the year was told I was good to go until Feb. 2023. That made my account to be $423.00 worth of phone time at 10 cents a minute. On May 4 2022 I received a email From AT&T stating my email address was no longer associated with my prepaid phone number. I tried to access my account online only to find out my service had been disconnected and I could not get into my account. I called customer service to find out why my service had been disconnected only to be told nothing, they refused to tell me why. I called 8 more times to try to get an answer and to find out what happened. I asked to speak to a supervisor multiple time only to be put on hold for 45 minutes to an hour waiting, and then being told the supervisor is busy and not able to help me. During this time on the phone with customer service my account was reestablished and i was able to see my account and it had no money in it, AT&T was asking me for money to activate my account. I called customer service again and I asked to be transferred to billing, after waiting for 40 minutes a woman named Rachel got on the phone and told me It is AT&T policy no refunds or credits to be given out, I asked why was my account disconnected and she said you need to talk to customer service and transferred me to them. Right now I am out $423.00 and no phone service.

My complaint is about AT&T and their overplayed annoying reunion commercials on tv while I understand company's wanting to advertise their business. But when it becomes so repetitive that you see this like five or six times in a one hour program. Their previous ad that ran the airways also very annoying, and over ran. Ruining nighttime tv watching

We all AT&T Is simply terrible across the board. It's not their fault. The regulatory agencies that allow these atrocities are the ones to blame. AT&T Is simply terrible in all aspects of business.

I have a "mobile hotspot" that I had connected with US Cellular. I recently decided to move to AT&T. I connected my cell phones with AT&T. The salesperson advised me to hook the hotspot up through a prepaid contract instead of on my monthly cell phone bill. I had the salesperson activate the hotspot. I paid the $81 fee to hook it up. I walked outside to see if it worked correctly. It did not. I took the hotspot and my computer back inside of the store & the salesperson said I would have to call a 1-800 number, he couldn't give me a refund & didn't know how to fix the problem. I called the 1-800 number & they gave me another 1-800 number. I called & have recieved (6) different 1-800 numbers from different technicians with AT&T. The technician on the 1-800 number told me I would have to go back to the store. I went back to the store & they told me there's nothing they can do, I needed to call the 1-800 number. So I called the 1-800 number while I was in the store. The technician then told me, I didn't need to be at the store, she would take care of it. I left the store & travel home (approximately 1 1/2 hours away). I am talking with the technician on the phone, I get almost home & the technician tells me I need to return back to the store, there's nothing she can do, the store would have to help me. The service with my cell phone package is fine; however, the "run around" & passing me to (6) different 1-800 numbers is a bit ridiculous.

I was going down HWY 190 on my way to work and there was one of your AT&t Bucket trucks in front of me. I heard a loud clank and Im not completely sure where it exactly came from be it from underneath the truck bucket/lift its self but right after I heard the noise I saw a huge metal square spiraling towards me and right at my eye/ chest level. I swerved but not before I heard it hit my car Im not sure exactly where it hit because I automatically ( once I swerved ) directed my attention to the semi behind me trying to make sure it had time to brake and not hit me. I heard the metal hit the road and after the driver corrected himself and his vehicle was back off the shoulder and on the lane waited a few minutes since he had slowed down and obviously saw what had just come off his truck. I waited several seconds before contacting the sheriffs dept I was waiting on the driver to pull over and stop. When he didnt I called the sheriffs dept. and told them what had happened aprox. where they could find the metal square ( It was at least 12x12 if not larger. Gave them the license plate # and told then the road your driver pulled off on. I didnt pull over and check the damages while I knew there would be some until about 3 miles down the road once pulling into work. Once again, I am unsure exactly where the metal piece shot out from be it underneath or the bucket/lift its self but it has to have broken off or snapped from somewhere given the noise it made and you could hear it snap. I will tell you had I not heard that noise I'd have believed it possibly could of come from one of the 3938 items that seemed to be just thrown in the back of that truck and unsecured best I could tell. I' nhavent heard back from the sheriffs office but you can contact them to see where they stand its Beauregard Parish sheriffs office My car is damaged the driver was very disrespectful and unprofessional not only by not stopping but by the way the represented the company and his lack of ethics with how the bucket of the truck was laid, the items thrown about the back end and nothing securing the items to the truck nor any sort of barricade to prevent the 5 gallon bucket and the safety vests crammed inside of it from flying out. I am attaching the aprox. location of the metal square ( when I go on lunch I will attempt to locate it and document the location before removing it for your records. The PD was also took down the location on their report Im not sure if they located it or not. The road and speed the truck was traveling the time it occurred and the license plate information as well as my contact info. I look forward from hearing from your company and its response/solution to this matter.

LOCATION: HWY 190 West. between HWY 3226 and the entrance to the PCA papermill.

Date: 04/29/2022 Time: Approx 8:33 AM

Truck License # C058100

Beauregard Parish Sheriffs Office # [protected]

My contact info: Deane Gonzales [protected] Email: [protected]@gmail.com

After many mouths I finally decided to allow AT&T to install their service in my home. They had been contacting me for a very long time, however that was a great mistake, since their service is very poor. When their technician arrived he informed me that he could not install direct tv in my home at that time. He made another appointment for January 13, however he did not arrive or inform me that he was not coming, so I was required to made another appointment after being inconvenced that day. He finally arrived a few days later and installed direct tv. My internet still needed to be connected, I also had problems with that service as well they would made appointments that were not kept. Finally, their technician arrived on January 21, however when he connected the internet to my home all of my televisons stop working and he did not know what to do. He insisted that the other technician must had connected the televisions incorrectly. There were two advisers here as well and they did not know what was wrong. So, I contacted AT&T and informed them about the matter and since I had experienced so many problems, I told them to cancel my service and that I was going to contact Spectrum to reconnect my service. They still charged my credit cards for months in advanced. So, I requested a refund and they agreed, however I have not received the refund gift card and they are still sending me bills stating that I owe them a balance. I returned all of their equipment in a timely manner and I feel that I do not owe them any funds since their equipment was only here for a couple of days and it was not working properly and if they do not know how to get it to work properly I should not be required to pay for your poor service.

I have spent hours on the phone to get an AT&T technician to come to my house to check the fiber optic connection and change out a broken TV box. I made appointments for the technician to come on March 28, 2022, between 8 and 10AM, again on April 21, 2022, between 8 and 10AM and today April 25, 2022, between 10 and 12 AM. I had to take time off from work and on all three occasions the technician never came. Right now I have been on the phone for one and a half hour, to get an answer whether a technician is coming or not. The service of AT&T is deplorable, the respect for the client non existing and convoluted system to get a person on the phone infuriating.

At&T should be deeply ashamed and I demand a response. Incompetence is rampant.

Wireless cusomer service is non existent. Can't understand english. Put you on hold cause they don't understand. Talk over you!

They csn't understand system glitch. I can't log in, just esulate and hold!

20 + min a day online. They dom't listen tired of repeating and repeating no u s a support! Deplorable. On hold again listening to ads!

Sorry I cme back! Just care about selling, not customer service!

I filed a bbb compliant. Social media is now ignoring me. Number buzy busy no response on twitter,

I own a 14-unit apartment building located at 1450 SW 6 St Miami FL 33143. There is and very old ATT pole behind my property that carries old telephone lines that have been disabled and functioning cable lines no electrical lines. The pole is waving back and forth with the wind and is very loose on the ground. This dangerous for not only my tenants and building but the children that play on the parking lot of the property behind mine. I have tried to call both ATT and Xfinity, I have been bounced around thru many people and told I will have called back, and nothing happens. I have automated texts and screen shots of my calls where I have spent 45+ minutes with multiple attendants and then saying that someone will call but no one calls back. I know that the pole belongs to ATT. I'm bringing this to your attention before an accident happens. I have video of the pole waving back and forth at least 6 to 8 inches and picture of the base of the pole that is rotted. Please help before something happens thanks

On August 9,2021 I was having internet service to come out and bury the internet wire instead they damaged my drainage pipes and cut our comcast as the technician stated he had 32 years I asked why they did not do a location before they dig, they did not I will continue to complain to ATT and every company that will listen as BBB and Federal Trade Commission every site I find to list what a bad service I have experience and not understanding why the company refuse to settle the damages they made on my property I spoke with Orlanda Cimmons at [protected] ext - 2019 she only said she could not change what Claims department offer me which was $250 not enough to have the service re digged and new pipes replaced where as a Don Rush contacted me to have me call Emily Clark in claims department [protected] she only said att could pay $250 well no one came out to see the damages I could only try to send pictures but trying to show the distance of how far the damage was done and parts the technicians tried to cover was not too clear I sent a email of damages got two estimates went with the lowest then upload as emily asked after that to this day April13,2022 Orlanda senior management or claims department has not tried to reach out or settle this issue I will continue to list ATT on every site as a bad service as well as keep trying to get this office to settle their damages. Reevone Sajous [protected]

We contacted AT&T requested Fiber, when service arrived to install, we asked

to be sure they were installing Fiber, they replied no, so we canceled and waited

until the Fiber could be installed. now AT&T is demanding their equipment back

we DO NOT have any equipment. I have talked online 3 times with the help dept.

each time they tell me its fixed, it is not, I have walked into the brick-and-mortar

store 3 times and each time I'm told its fixed, now they have turned it over to

collections and I'm getting threatening phone calls. "You have 48 hours to return

said equipment or else" If I had Equipment, I would gladly return it.

I've been a satisfied U-verse customer for several years now and have been happy with their channel selection. Now they've eliminated my "One America News" channel which is a conservative news channel and was one of my personal favorite channels since I'm a politically conservative person.

Why was this channel removed? Is it because AT&T is now in the business of self-censoring the information they allow me to consume? Sure as hell seems like it to me! I know this is a trend nationally for so-called political liberals to censor what they deem fit for everyone to see including cancelling conservative speakers at universities. This is a destructive trend for freedom of speech and destructive to a democracy and free republic! Say it ain't so.

As of 4/6/22 sadly OANN (news channel) is no longer being carried by ATT as a result of a left wing mob calling for censorship of anything that goes against what they want everyone to believe. OANN is a highly reputable and respectful news company acting as a beacon of truth in a world full of propaganda. It does not spit forth hate and lies like CNN & MSN. OANN is not racist. Because OANN is off the air at ATT, we and many others will be changing providers.

What happened to folks just change the channel if they don't like something? What happened to free speech? Banning speech & books is very unamerican!

What's the sense? Is anyone listing? How many ways can I say absolutely horrible service?

The people that answer really do their best I believe, but can not solve my problem. Tried on 4 different occasions to solve my issue with at least 2 hours on the phone each time.

The issue is simple. I'm trying to register my business account with 4 lines online and can't! It just can't be done according to AT & T corporate office in St. Louis. That was 1 call and 4 transfers to 4 different people with the last being corporate. I was told that I needed to go to a physical A T & T corporate store to resolve the issue, really? Why can't my account login's be reset?

I left 4 message in the local Peabody, MA AT & T office to schedule an appointment and no one has returned my call!

What more can I do? I guess it's time to switch carriers. I think I've been with AT & T for at least 15 years! What is wrong them; Dumb & Dumber!

i swutched to att wireless on wed Mar. 30 i was given no set up help. no code set up. another trip to the store. still disn't srt up phone. voice mail still not aet up. social Media who esculated it. got disconnected from that person.re esculated sat evening no boice mail. the store manger w indiantown rd jupiter . fl wanted me to come a thrid time! deplorable, no info on setting up voice mail.

set up to complicated too many codes. my 92 yr old mom could not set up thos phone!

no information on set up, no account number! have spent Wed am to Sat pm tying to gt my phone set up.

very poor customer service. my 93 yr old. mom can't leave a voice mail! deplorable!

Near 2 months two cancellations and then finally today I get another appointment which I am skeptical about but to be fair I will wait again for the April 22 8-10am appointment for home phone installation. I spoke to a very kind lady that went beyond her duties to get this handled. It seemed that AT&T had some extreme problems in my area for home phone services but were reluctant to actually tell the customer what the problem was. This kind lady got my problem resolved as of today, but it will not be satisfactorily resolved until I hear a dial tone on my home phone. JRW [protected]

AT&T sent us free 4G phones as replacements for phones being discontinued 3G. We didn't request these phones. A small pamphlet came with basic info, how to make call, etc. We only use in cases of emergency for calls only. We do not download aps nor use them. The phones came preloaded with APs.

We were never told about APs using data regardless of whether we accessed them. We always keep phones turned-off unless out of the house and expecting a call. We are seniors and are not tech savvy so, we use phones for emergency phone calls only.

We were shocked to get an extra data overage charge of $563 for one cell phone. We do not use anything but the call function... never use Internet on the phone, nor Aps... don't even know how.

Called AT&T several days and several hours to get an explanation and removal of charges. We told we used the data, due to APs running even though we didn't access or download the APs. They refused to remove charges. This is only the first month extra charges of the new phones. More charges coming. This is fraud and money scam by AT&T. Taking advantage of seniors after being a customer since 2005. This data overage never happened until we received the new replacement phones form AT&T.

We had a pre-paid phone with AT&T for more than 10years and payment method was AutoPay. The phone number is [protected]. Last summer, we changed the plan and AT&T service agent suggested us to use our account money to pay for the bill since we had about $400 dollars in the account. He did all the procedure for us and later on we changed another plan since we did not use it. By the end of last year, I remember our account still had about $190. We were out of town for several month and came back in the early March and received a letter from ERC which is a correct agent. The letter indicated we own $278.52 for AT&T and same time, I noticed that our phone line was disconnected. We tried to contact AT&T several times but it was either connected to Consumer Cellular or to the department which did not hand this issue. We tried to find out why we own AT&T money and want to solve the issue. Can you help? My email address is [protected]@everestkc.net. Thank you very much

I purchased the phone on Feb 2,2022. The new girl put her phone number in because of waiting for 3 hrs and a storm coming it kept kicking them off. I also got the At&t internet but after all this I canceled it. I wasn't able to use the phone until the following monday because I had to go back to the store and have a gentlemen call it in to change it to my number [protected] which it was a [protected]. The phone does not work because I don't get service where I am in Roscoe il. I have not been offered anything or but now the clerks don't want to deal with me or the gentlemen down the street at at the at&t store that has no customer service skills at all won't help me. The only recourse I have is to purchase phone so I can go to consumer cellular or us cellular which I had no problems with at all on my phone. I would have to pay 900.00 dollars to them or just not have service. I guess I don't understand how you can have a phone pay a bill and still not have any service. I am 70 yr old and my sister and the rest of my family couldn't get a hold of me because it just goes into voice mail immediately. What ever happened to customer service. I have done all the driving trying to get this situation resolved. My mother died Nov 18,2021 I am so glad she doesn't have to go through any of this.

Prison to December 2019 I came home and then I find out if somebody got a cell phone in my name cuz I ain't ET kept seven pills in my mother's house I call them their approach to fix they never fix it they said he didn't send it to a collection agency now that fight with his collection agency cuz I can't buy nothing can't write nothing cuz I can't get no credit now I've been trying to get this fixed I did everything you asked still haven't done nothing I was in prison for 8 years straight [protected] somebody got a phone in my name and January 2019 I got a present in December 2019 what's so hard about them looking at the Department of Corrections information that I sent them now they just keep raping me and cause me to pay more and more and more money trying to fight this the wrong