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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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2:32 am EST
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AT&T Very poor internet service

I have had an ongoing problem with internet service. It started with one day all of a sudden I had ads all over my facebook that I pay for. And even if you hide them or delete, they just come back again . Someone named Akeem had sent me an email to deal with this but then that email disappeared and I did not delete it. There is alot more to this complaint

Desired outcome: I want someone to contact me that speaks english ( can't understand all the Asians that I usually get stuck with) to get all these issues resolved!!!!!

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Update by Monica Grabowska Thorson
Dec 03, 2021 2:35 am EST

So far with all these issues I'm rating AT&T with a 0. I want issues resolved and not get transferred all over, been there, done that..

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6:24 pm EST

AT&T Unethical and downright misleading behaviour

I own a small antique business in the Dallas Design District. I have been in my current location for 4 years. AT&T had no broadband service here until recently but every few months a Rep would call in trying to sell me fiber optic broadband even though they could not provide it. About 3 months ago a Rep from AT&T called in and she was adamant that she could supply a fiber optic 1000 mbps service. As I was only getting 300 mbps (and less in reality) from Spectrum, I expressed an interest. She sent out a site engineer (sub contractor) to perform a site inspection about 2 weeks later. He came and confirmed that they could get a fiber optic service to me and that he was submitting his report. I contacted my next door business neighbors who are friends of mine and told them they should also sign up. After another few weeks I notice an AT&T technician installing the service next door and I had heard nothing. I called AT&T business and nobody answered and nobody ever returned my call. I gave up! 2 weeks ago 3 girls (rep's) from AT& T called into my shop, selling fiber optic broadband. My first reaction was to laugh. I explained in detail to them my history with AT&T over this. They assured me that it must have been an oversight. They checked the company's records but could find no record of my previous order or even the engineers site visit report. I told them in no uncertain terms that if they could in fact deliver me 1000 mbps service that I would sign up. They made numerous calls to HQ and finally presented me with contracts and paperwork for Fiber Optic Internet and Land line for a combined $70. They even offered me a $250 prepaid VISA Card to pay the $100 installation fee and $150 for the previous inconvenience(s). At ALL times I was led to believe that this was for their 1000 mbps service and very tellingly the paperwork is 'silent' on the service speed that was being agreed. As I was currently getting 300 mbps internet, land line and TV from Spectrum I obviously would NEVER have agreed to a lesser service even for a small saving... it would make ZERO sense. The AT&T technician came today (by prior appointment) and spent the entire day installing the new AT&T service. I could do nothing else for the entire day. When he was finished setting it up and about to leave I connected to the new modem and ran a speed test. It was just over 50 mbps download and about 50 mbps upload. I immediately asked the technician as to why it was so slow when the contract was for 1000 mbps. He called HQ and was told that my contract was for 50 over 50 mbps. I WAS SHOCKED TO LEARN THIS! THIS WAS NOT WHAT I HAD SIGNED UP FOR! Why would I sign up for this when I was getting 6 times that download speed from Spectrum? He put me on the phone with one of the Rep's who sold me this 'sows ear' of a service and she tried to BLAME ME! She tried to say that they had discussed this with me before signing. I called her out on her lie and she then backtracked and then said that "they made the decision on the service speeds based upon what THEY thought was right for my business needs". As you can imagine I totally 'lost it' with her... Who do they think they are making business decisions on behalf of MY business without my approval? This has got to be the most APPALLING thing anyone has ever said to me... namely that they know better than I do about how to operate my business! The simply truth here is that they lied about the 1000 mbps service, they deliberately neglected to write the agreed service into the contract because they KNEW I would NEVER have agreed to it. I immediately cancelled the order and told her that I would NEVER do business with AT&T again! She then had the audacity to offer me 300 mbps for the same price as I was currently paying Spectrum (for the same speed) but with TV included in my Spectrum Bill! THE MIND BOGGLES AT THE CHEEK OF THEM! Then I had to contact Spectrum myself to get my land line back which could take several days. Out of curiosity I checked my Spectrum speed and it was TWICE the AT&T Speed! I am not letting them get away with this attempted FRAUD! I am at a loss and they WILL recompense me.

Desired outcome: Recompense and satisfaction.

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11:30 am EST

AT&T Unauthorized attempt to hang high speed wire across my property

I live at 2285 Bald Hill Rd., Auburn, CA. Yesterday morning 11/29/21 around 10:30, I noticed about 6 or more att trucks parked along the SE corner of my property, which is surrounded by field fencing for animals. I walked over there to see them in the process of trying to place a string across a wide swath of the corner of my land. I asked them what they were doing and one guy, Ray, told me they were stringing wire for high speed in my area. I told them they were not to string new wire across my property and to remove the string they had already stretched across my land. I told them I was never notified that att was planning to put wire across my land and that they did not have my permission. I asked Ray where the att internet wire was currently located, he told me it was in the ground outside the perimeter of my property, along Bald Hill Rd. It looks to me that att is attempting to do a shortcut, instead of replacing the old underground wire, you are attempting to string wire in new places, where there was none, which happens to be across residents' property. I suggested to Ray that the att engineering people rework their plans, especially in regard to attempt stringing unauthorized high speed across residents' property in this area (that previously had no wiring on it). I told Ray I would be contacting my neighbors to be on the lookout for your att trucks trying to do unauthorized new wiring across their property as well. I asked Ray and the other ATT people on site to give me the phone number of your Engineering people, They refused. I tried calling your customer service number yesterday and was told by "Maria" that a manager would call me directly, which never happened.
These are examples of very bad customer service and I would like to speak with someone in charge immediately.

Desired outcome: I would like ATT's assurance that they will not attempt to string wire across my property with out explanation and without my consent.

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TheldrakisCS
TheldrakisCS
, US
Nov 30, 2021 12:23 pm EST
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this is unusual, usually they email, call, and knock on your door if they plan to do stuff like this. you don't live in a HOA or a community complex correct? if you do then the HOA/complex management should have alerted you via email or notice in mailbox/on your door. if neither one then someone dropped the ball here and it should be rectified quickly.

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3:51 pm EST
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AT&T Customer service

Customer service has been useless. Transferred around for about two hours with hold time. No one tell me why cellphone bill so high. Very Sorry I left Verizon. Hope free phone shows up soon. Everyone says I am not getting one yet salesman told me I would get (in Writing) and would take a few months to show up. Call to customer service says I will not get a free phone.

Desired outcome: Explain my bill and whether I am getting the free phone promiced

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2:14 pm EST
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AT&T AT&T burying a fiber optic cable to my home hit a water line.

11/22/2021 0830 @ 1865 Thomas Road Beaumont Texas. Crew arrived to bury our fiber optic line and hit our water line. They notified my son and assisted him to turn off water then left. I am at work and my mother in law is home bound and now with out water. I am trying to walk my son through how to fix via phone because no plumber is available. I am already out money for my son to purchase what is needed to fix. And he is unsure if he will even be able to fix it. It would be very nice if someone could contact me ASAP to advise me of my options.

Desired outcome: Send someone out to fix it or give me my options. The crew shouldn't have just left!

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11:01 am EST
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AT&T at&t repairman damaged my sewer line

I had a backed up sewer line and called a plumber he was unable to fix it because it was in the street. I had to call the city to fix it. They told me it was damaged by at&t and fixed it but I still had to pay a large bill from the plumber even though he wasn't the one who fixed it. Since it wasn't my fault I was wondering if I could get a refund for the money I had to pay the plumber?

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1:49 am EDT

AT&T ATT internet Fiber Optic

My ACC# [protected]. I talked to Loyalty representative Jill for promotion this year and she gave me the deal $49.99 +tax. Confirmation is [protected]. But my bill now is $59.99 +tax. No one even the supervisor can help me for this issue. So, is the ATT agreement for nothing? Is that fair? the supervisor said that agreement right on that day -not now

Desired outcome: The Loyalty team and supervisor said that $59.99 + tax is right, and they don't care the agreement.

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1:00 pm EST

AT&T Billing customer service

I have been having issues with my AT&T DSL service and I have exhausted all avenues to resolve this issue with AT&T Customer Service Representatives.

https://www.att.com/support/contact-us/
1-800-288-2020
1-855-386-4590

On October 28, 2021, I reported to AT&T that my DSL service had lost connectivity. After troubleshooting with the tech, the issue was not resolved. As a result, the AT&T tech opened a work order to have the line checked on November 9, 2021. On Tuesday afternoon, Nov 9th, I received a telephone call from the AT&T line tech saying that someone had moved my connection in the AT&T switch box to a port that does not support DSL and that he had moved it to a switch port that does support DSL. After resetting the DSL modem in my home, I established network connectivity that late evening. So, I went 13 days with no DSL network connectivity. Today, I have tried multiple times to request that AT&T not charge me for DSL service for the 13 day outage period with each time receiving an excuse that the customer service tech could not see the tech notes regarding the issue, or they would transfer me to another tech that also used the no access to tech notes excuse, or I needed to phone a different number.

Desired outcome: Adjust my billing for the period of time I had no DSL service

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10:53 pm EST

AT&T Sales and customer service

Solicited me for a multi=line wireless plan then after the second bill (3x quote) told me I wasn't eligible for it. I even had an email from a tier 2 CSR detailing what I had signed up for and the top manager on duty when I called refused to honor it. Two months cost me about $600. Switched both internet and wireless immediately.

Desired outcome: Let other consumers know.

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11:42 am EST

AT&T Billing - being charged when i didnt even have at&t service

My daughter (Kayla hobbins) started this account. She shortly after moved to Florida. I (her father) just kept up with the payments (because changing the account to my name was a real hassle), now that I moved myself I had to canceled this account. I told the customer support rep. to cancel this account on August 31 2021. She told me that my billing period went to the 16th of Sept. I said no cancel it on the 31st of August. The next day Sept. 1st I sent back all your equipment with UPS. I thought that was that but I got a bill for $54.45 because the service rep. I talked to DIDN'T cancel my service liked I asked her to. so I was charged till the 16th of Sept even though I didn't have any of the equipment. I tried calling 4 times to resolve this dispute but I don't know my daughters pin or secret answer, and I cant get a hold of her. They let me cancel it but wont let me explain whats going on, I have been hung up on and after 1/2 hour explain was told "I cant do anything about it" because they needed the pin or secret question. you had no problem talking my money but now hassle me all because one of your Customer Support Reps. didn't do as I asked (cancel this account on the 31st). This is my last attempt to resolve this with AT&T otherwise I will file complains with the BBB, and maybe with the consumer protection. Why would I send I the equipment in if I was planning on using it till Sept 16 (the end of my billing cycle)

Account # - [protected]

P.S. - I sent a copy of the UPS receipt as proof when I sent the equipment.

Desired outcome: cancel this account and cancel the $54.45 bill

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12:34 pm EST

AT&T DSL internet service not working

My DSL internet service has been out since September 17th, 2021. I have had technicians here on 2 different occasions with no results. I have replaced my router and still no results. I have called the internet and service department on several occasions and keep telling me there is a network outage in the 706 area code and they are working on it. Why is it taking 2 months to fix this issue? I have to wonder, are they really trying to fix it, because I was told they are going to do away with the DSL service. DSL is my only option with AT&T because nothing else is offered in my area. This is very frustrating.

Desired outcome: Please get repaired as soon as possible.

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8:20 pm EDT
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AT&T Installation

insulted my daughter, dismissed my wife as though she were not important, broke the lock on my gate, caused me to miss a dinner meeting and forced me to stand outside in the cold. Came back the next day like there wasn't any problems. I understand progress may be necessary but I should be treated with some respect (on property I thought I owned) and I firmly believe that lying to me is unacceptable. The woman at the [protected] did everything she could to get off the phone with me and was the second at&t employee to lie to me by telling me she'd have someone else call me. Still waiting on call six days later. Nice customer service. Interesting fact, I'm not a customer and now I never will be. Thank you so much for stepping on my life and costing me money. I had to leave my job two different times to come home and deal with a problem that should never have been presented to me.
I have been posting my story on as many internet sites as I can and am hiring a person in a full time position to keep posting and making calls telling everyone I can reach out to how I was treated and offering to pay for them to use some other service. More tactics to come.

Desired outcome: simple apology and admitting to the lies would have been a good start

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1:42 am EDT
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AT&T Wireless bill

Salesman came to my house gave me written cost for new service. Lied. No one cares. Not customer service nor salesman nor chat nor ATT STORE. Now getting notice that my fam plan discounts ending. Did not have and only wit ATT LESS THAN a month. GOING TO DROP AND GO WITH T-MOBILE. BETTER price. Will pay off phone and much better customer service than ATT

Desired outcome: Fix

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10:47 pm EDT
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AT&T Billing

Dear Sirs, I am so discouraged with ATT, I don't know where to turn. I have a package with internet, phone and TV cable and ATT raises my monthly bill, WITHOUT FAIL, each 2 to 3 months. ATT is the greediest company in this country. I call their loyality department and sometimes their agent, lowers my bill to help me, but this month, for October, the agent will not. I am a senior citizen and I simply can't afford a $194 bill. Is this legal----- can they raise a customer's monthly bill each 2 to 3 months, ROUTINELY ?

Desired outcome: Give me a lower monthly bill for EACH and EVERY month, and stop raising it.

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Susdsn
San Diego, California, US
Oct 31, 2021 1:16 pm EDT
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Same here. No one cares

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Susdsn
San Diego, California, US
Oct 26, 2021 1:47 am EDT
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They lie. Drop them

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4:55 pm EDT
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AT&T Winning award of 21st anniversary of AT&T.

Hello sir. I'm Brightmore Ruwo from Harare Zimbabwe. I was issued a Certificate award by AT&T Telecommunication Company Conforming me as the winner of the award which is worthy 1 million US Dollars. The money was temporarily deposited in Lloyds Bank account for further transaction to my account after providing documents required by Lloyds Bank whi ch include the affidavit of claims Authorization Certificate from the Supreme Court of United States. Then Mr John Stankey CEO of AT&T refered me to Alban Chambers seeking for Assistance to obtain the last document from Supreme court.

Just want to confirm, is this true or False?Please Help sir.
Email:[protected]@gmail.com

Thank you

Desired outcome: Truth

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Susdsn
San Diego, California, US
Oct 26, 2021 1:48 am EDT
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They are terrible. Lies

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4:00 pm EDT

AT&T Visa Reward Cards

I ordered Internet service from AT&T in March of 2021. I was romised a $250.00 Visa Reward Card for completing my order online. I waited, called into the Customer Service Center and was told it took 3 business /billing cycles for the reward card to be sent.

I waited No reward card. Called back because I was told that my phone that I had ordered had been cancelled and I would receive my payment back. That is another long winded complaint regarding AT& T por service. While I was dealing with that issue.

I asked about the Reward card. I was told it takes a ouple of months to receive. I called today 10/22/2021 and was told that my reward card had expired because I did not go online to CLAIM it.

The young lady explained in a broken non sensical way that the customer is directed to go to the reward center and request the reward card. The customer is walked through the process to claim the reward and since it had been 75 days, the reward was CANCELLED.! I actually had spoken to the
Administrative Assistant or Assistant to the President of AT&T 3 months ago and asked her about the reward card process and why I had not gotten my reward card. Is AT&T really this inept? or are they just clueless about customer service.

Desired outcome: Give me my reward card

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11:26 am EDT

AT&T ATT lines across my property on the ground

We live at 10671 Lovell Road; Soddy Daisy, TN and have been ATT customers off and on for almost fifty years. In late August, we had a lot of rain and wind, which ultimately caused a large tree to fall on utility wires. The electrical company cleared the damage and fixed their lines that same day within hours, and the cable company repaired their lines; however, there was a string of lines across our yard on the ground and onto both sides of our horseshoe driveway. Our neighbor began calling the companies to find out who the lines belonged to; the other utilities said the lines belonged to ATT. My neighbor then called ATT, and after numerous phone calls speaking with numerous ATT representatives, was ultimately told that ATT was not going to move the lines absolving all responsibility for the lines, in other words, "that's not our problem!"
We then began calling ATT ourselves since we have ATT internet and DirectTV. My husband spent hours over the course of days being sent from one department to another and getting several calls cut off when the representative transferred to other departments; this became extremely frustrating! My husband finally got someone on the line who gave him a ticket number for the repair... over a week later still nothing done. My husband called a different number listed for ATT, and finally, he was told that a tech would come out last Friday, October 7. In the meantime, we kept getting texts saying that it looked like ATT had fixed our problem on their end and to reply, "fixed" if everything was working now--no doubt there is a communication problem within this business!
Finally on Friday, October 7, a tech showed up; took a picture of the fallen lines; sent them to the head of that department, and told us it should be taken care of by this Monday since those lines feed more than 500 residents. It is now Wednesday, October 13, and the lines are still across our yard stretching about 300 feet on the ground and across a ditch to a position near a hub for utility lines (these lines have to be lifted so we can mow our yard; a delivery truck was unable to deliver a dishwasher because the lines were too low for him to come up the driveway...he deliverd from the main road with a rolling cart; we run over these wires each time we leave the driveway, and they hit the top of my husband's truck when he goes in and out; it would also seem these wires would be dangerous!).

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6:37 am EST

AT&T cable box

20 years of being a customer and yesterday i was on the phone to every countr y and no fix for 2 hours customer service doesnt exist i was accused of being racist i have to keep writing yet have nothing good to say customer service is dead and each dept so secular and 3rd world countries draw a check only and hate americans

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9:08 pm EDT
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AT&T Wireless

Last summer i returned 3 phones post office lost them then on aug 2nd all three got back to company .but now im being charged for one of phones.i worked with at&t president office and they had it straightened out i thought but now I was charged in sept.for the phone I don't have or haven't used.please help me again.thank you Janice ledger loyal directv customer for a long time .[protected] [protected]@yahoo.com

Desired outcome: The charge is taken off and I am refunded

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6:31 am EDT
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AT&T Corporate financial support

I am disgusted by AT&T's continued and substantial support for political situations such as those related to the OAN network and Texas governor Greg Abbott. The company is certainly free to support whoever or whatever cause they want, but I don't have to aid in that support. I want a cellular carrier that puts their resources into their services rather than politics.

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AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

One of the most significant advantages of AT&T is its customer service. Customers have praised the company for its prompt and helpful customer support, which is available 24/7. The company's representatives are knowledgeable and friendly, and they go above and beyond to resolve any issues that customers may have.

Another significant advantage of AT&T is its reliable network. Customers have reported that the company's network is fast and stable, providing excellent coverage in both urban and rural areas. The company's network also supports the latest technologies, such as 5G, which ensures that customers have access to the latest and greatest services.

AT&T also offers competitive pricing, which has been a significant factor in attracting and retaining customers. The company's plans are affordable and offer excellent value for money, making it an attractive option for budget-conscious consumers.

Overall, AT&T has received overwhelmingly positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing. If you're looking for a reliable and affordable telecommunications provider, AT&T is an excellent choice.

AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

AT&T offers a comprehensive range of products and services to meet the diverse needs of its customers. They provide wireless services, including smartphones, tablets, and mobile plans. Additionally, AT&T offers internet services with various speed options and TV services with a wide selection of channels and on-demand content. The company also provides home phone services and bundles that combine multiple services for added convenience. AT&T's offerings are known for their quality and variety, ensuring that customers can find the perfect solution for their communication needs. Pricing and packages are available to suit different budgets and preferences.

Network Coverage:

AT&T's network coverage is extensive and reliable, covering a large portion of the United States. It competes strongly with other major competitors in terms of coverage area, ensuring that customers can stay connected even in remote locations. The network speed and performance offered by AT&T are commendable, providing fast and seamless connectivity for browsing, streaming, and downloading. Customers can expect a reliable network experience with AT&T.

Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

AT&T's pricing structure and plans are designed to offer flexibility and value for money. They provide various options to suit different budgets and usage requirements. A comparison with competitors' pricing shows that AT&T offers competitive rates and attractive bundles. The contract terms and cancellation policies are transparent and reasonable, allowing customers to make informed decisions and switch plans if needed.

Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

Partnerships and Collaborations:

AT&T has established partnerships and collaborations with other companies to enhance its offerings and provide additional value to customers. These collaborations bring together expertise and resources to deliver innovative solutions and improve the customer experience. Customers benefit from the seamless integration of services and the availability of exclusive features.

Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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Phone numbers

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Website

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