Atlantic Broadband
reviews and complaints

Last week on December 5 or 6 I had no trouble using my Google info. that was transferred from my cell phone. However, by Wednesday,Dec. 7, I could not use my apps that had been compatable (gmail, Venmo Google). I discussed this problem with Verizon, which is my carrier and they told me it was a problem with Atlantic Broadband. They also told me that other people have had the same problem.

My question is, Why all of a sudden? I'm ready to change to Comcast!

Thank you.

Atlantic Broadband Cable, which is now Breezeline Cable Company, provides our Cable Service to our entire Northtree Community in Lake Worth, Florida 33467.

Without prior authorization, $98.54 in addition to another withdrawal of $98.54, equaling $197.08 was taken from our checking account with Bank of America.

On August 04, 2022, a credit of $98.53 posted to our checking account from Atlantic Broadband Cable. In total,

Breezeline Cable Company (Atlantic Broadband Cable Company owes us $98.55. I have each individual bank transaction. On the transactions is the company name Atlantic Broadband Cable.

My husband Ed continues to recovery from a horrific automobile accident coming home from a doctor's appointment. A drunk driver t-boned our car on the driver's side. Our car was totaled.

Ed was rushed to a near-by hospital. Following a thorough exam, the surgeon on call, Mariano Faresi, MD, saw what was like a pre-gangrene growth on Ed’s left leg. He was quickly taken to the operating room.

After a 4-hour surgery, Dr. Faresi removed a gangrene size growth, the size of a small lemon. Following the surgery, Ed was taken to Intensive Care until he was stabilized to go into his room.

In total, he was hospitalized for 1-month. In addition, Ed relinquished his Driver’s License. He later told me that he was too frightened to drive.

The most frightening ordeal from this was that it occurred at the beginning of the COVID virus. I was unable to see Ed for the entire month. When he came home, I could not thank God enough for saving my husband’s life.

On September 22, 2022, we received at notice from a debt collector,

L.C. System, Inc. P.O. Box 64378, Saint Paul, MN.

It pertained to our former Cable Company, (Comcast/Xfinity).

The Letter States:

Comcast (Xfinity) has placed your past due balance in our office.

The total amount of the debt owed is $61.20.

Comcast (Xfinity) is both the original and current creditor to whom this debt is owed.

These two dilemmas have become a discouraging situation.

My thanks to everyone for your assistance in resolving this matter.

Rosemary Clark

During the period July 24-25-26 , my internet service was off 60 out of 72 hrs. All other connections were good, with internet hookup as well. All that pops up is that stupid sign saying something went wrong and file a report.I pay almost one hundred dollars per month for just internet service that is off more than it is on. My area offers only 3 services for internet. ABB is the best of the worst. Customer service is a joke and correction of a problem is nonexistent. Where has customer service gone , when a long time paying customer can not get what he pays for?

Trying log in with 0 success. Verified customer user name, reset password successfully and system will still not let me in. Tried to call and 1 hour 43 minute wait, tried chat and no one answered in 1/2 hour.

This company makes it difficult to pay the bill. Why does their internal service suck so bad. Have trouble with portal almost every month. Why not just send a damn bill.

They sent me ORLANDO ROVIRA, a Cable Technician from AtlanticBB, he was so rude, every question I asked, he snapped at me, wasn't helpful at all. He said he fixed my internet, but didn't want to wait for me to check it. He literally ran away from my house, and internet upstairs wasn't working still. The worse customer service ever. And I had to pay for it

With all the problems I have had with my internet service in the past 2 months I have come to the conclusion that atlantic broadband really could care less. Needless to say I have had problems with horrible internet service for over 2 months. Several technicians have been to my home and attempted to repair without success, one tech went under my house and did something that repaired nothing and I received a bill. I called and was told that because I didn't have the service plan I was billed even though he repaired nothing but because I was a good customer they would remove the charge as a "courtesy", some courtesy. The last two times a service tech came to my home it was a man who spoke no english whatsoever, I could not tell him what was wrong, I could not communicate with him at all. He did tests in my house outside and out at the road and then insisted on going under my house again and I told him no to because I would receive an additional bill and one of the previous techs said everthing was fine in the crawl space. I told him that it had worked fine for about a week. He asked me again everything works and I said yes. He went back to his truck and left without a word of explanation maybe because of his lack of english skills. I dont really care about where anyone comes from but it is vitally important that you are able to communicate with a tech when they come to your house he spoke no english and this was a problem. I can handle his rudeness but I couldnt even talk to him. Perhaps I called in too often and this was my punishment this all started with a tech coming to my house unrequested and telling me he was balancing my line and it all went downhill from there. It takes 10 days to two weeks to get a repair appointment even if atlantic broadband is at fault that is certainly unacceptable. Worst service ever. Thats it and if I sound angry its because I am.

I have an internet issue of which they set me up for a service call on Wednesday September the 15th between 2:30 and 4:30. After waiting until almost 5:30 I called to find out what was going on but had an hour wait, so I started a chat which took almost as long. Tech finally called me and explained with the new system, they no longer know what jobs they have to do until they are through with the job they are on...so he couldn't call and give me a heads up that he was running late. We opted to have him come today September 16th because it was already 7pm and I had a meeting to attend. Here it is 11:55 am on the 16th (he said between 10:30 and 12:30, after I told him I had to leave for work at 12:30) no tech yet! This is not treating your customers very well at all or their service people. As a customer I deserve better service and respect than to take off work (unpaid) and sit and wait for someone that can't even let me know they are going to be late. They need to go back to their old system, so the techs can see what they have to accomplish and be able to communicate to the customer their status.

I've reached the point where I can no longer tolerate their crappy customer service. I agreed to put my account on hold and when I restarted it I couldn't get the service to work. I called and was told I'd be on hold for 60 minutes so I hung up and figured I'd call back. Tried again yesterday TWICE and again once told I'd be on hold for 60 minutes and another saying 80 minutes. I got so frustrated I bought a window antenna which works PERFECTLY fine and took 10 minutes tops to set up.

atlantic broadband disconnected our service accidentally about 3 weeks ago. when a service tech came out he discovered what had happened and could not fine our cable. so he ordered a new cable to be installed, they showed up today with no notice to us. You are using sub-contractors to do your work and the people that are here do not know what they are doing. they have run equipment all over our yard, our neighbors yard, they have been at our house for over 6 hours and still have not run the cable but about 1/2 way. they have broken the cable twice now trying to stretch it. I would like for this contractor to not come back. they have left for the evening and said they would be back in the morning. we would like someone who knows what they are doing. I have waited to chat with someone for 1 hour only to get to the 4th person in line to be disconnected for lack activity. I was at the computer waiting. trying to speak with someone at atlantic broadband is like trying to speak with the president of the USA. Your customer service is terrible. I want this contractor stopped before they show up tomorrow morning

I have filled the application out 3 times for the emergency broadband benefit through Atlantic Broadband, over the last 5 weeks! I have not been notified either by phone nor email. Evetime that I call to speak with someone about this, The ABB affiliate is clueless and has been told not to talk to the customer about this issue. My application id for the emergency broadband benefit is B49952-90214.

Installation on 6/4/21, Internet never worked after the install, tech said I needed to call the 800 number and have the modem reset, that didn't work. Took until 7/2/21 to have them come out and replace the modem they installed. 5 days later no internet for the entire day (7/7) and lost most of the TV Channels. On hold ALL Day, no one answered. Tried Chat, was disconnected multiple times. Got through to have the tech disconnect the chat with me after he asked what phone number was assigned to the account. 8PM and still cannot get a hold of anyone and they closed the local office. On hold still and chat gets disconnected after 60 + minutes...

On June 1 I called Atlantic Broadband and received a Special for $160 a month which I paid. Next day Got a bill saying I owed $25.87 more. Got online again and was told it would be taken care of when Tech came to update my equipment which hadn't been done in 10 years. Then I get a bill saying I now owe $17.82 and while I'm online get another bill for $190. Talked to 4 different agents, 2 did nothing. Was online for over 6 hours trying to get this straighten out. Most of the time I was waiting to get thru to Customer Service which is nonsense. And still being overcharged by $14.75 a month and lost some of my channels that I was suppose to keep. Been a customer for 10 years, pay on time and this is how you get treated.

The customer service is the worst I have ever know! The Aiken office is closed. I have been trying for almost 2hours online and phone. There is no option to talk to a human being or report a problem.

I have been a loyal customer since 2013. I called today to inqu ire about increasing the internet speed. I was on hold for over 1 and a half hours. The person then tells me she cannot assist me as my service is too old and I only have internet and phone. Do I want to add cable? No. She said she could transfer me to Loyalty department, but the wait was at 15 people. She said I could leave my number and someone could call me in the next 72 hours. I asked to speak with a supervisor. I was put on hold for another 25 minutes. When the customer service person returned she said none of the supervisors have answered her call yet. When asked about Loyalty department I was told the wait was now 18 people. She said she would ask that someone call me. I informed her that I am very disgusted and Atlantic Broadband may have lost a loyal customer of over 7 years.

Anytime I call I am put on hold forever. 5-3-20 I am currently on hold for 40 minutes. If you have a choice do not use them.

Call center does not have a clue how to fix anything. I need to invest in a satalite and not be held hostage by a cable company that does not care at all.

the technician came and hooked us up and left before explaining anything in detail.

Poor service, poor attitude, why are these people still in business,

I wish I could cancel my home and business account but not only are they are the most rude people to try and talk to but every time I call you are put on hold at least 30 minutes or longer only to be put on hold again when they say you got the wrong department. I specified when I called what my problem was only to get the run around. There Internet keeps starting and stopping and there solution is pay more and get better Internet and when I opened my account I was told what I have was more than enough. This month bill I got charged a $5.00 late fee for last month but I never got a bill they told me I signed for on line billing and I never did that. Why would they skip a month and then start sending me paper bills again to try and charge me. I think it is because they Altantic Broadband wants to cause me problems because I call so many times because of problems with there service. I wound cancel my service today as everybody else I talked to would to but Altantic Broadband is the only provider in Altoona Penna. and thats why they don't care. There is much more if you wish to contact me Please do so at your convenience. Thank You.
Galen Musselman [protected] [protected]@aol.com