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1.9 192 Reviews

ASUS Complaints Summary

43 Resolved
139 Unresolved
Our verdict: When using services from ASUS with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ASUS reviews & complaints 192

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M
12:52 pm EDT

ASUS xg438q

This product cannot do 98hz with 10bit despite using displayport 1.4. None of this is mentioned, comparing it to your other product using display port 1.4 that came first, it works.

I was hoping this monitor can do that, and I am now in a situation of regret because of these areas not being disclosed. Even me returning and buying pg35vq is declined. I tried to resolve this after two days and return the product.

I don't know if I'm gonna get a refund or for you to allow an exchange but will seek consumer protection by mediation or arbitration. Should I loose, I will accept the fate of my purchase. The purchase was done in lazada.

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Update by Mike P. Sullivan
Oct 03, 2019 12:54 pm EDT

I dont know why these are not disclosed so consumers can get what they want out of their purchase decision or just to blur areas and runaway after the sale.

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V
5:49 am EDT

ASUS laptop

I bought an ASU's vivobook from Amazon 16th Nov 2018, since then it has broken down twice and been sent to your repair centre under warranty. My laptop has now broken down for the third time, it starts off with fuzzy lines then goes to blank screen. I could get it repaired again under warranty, but I have lost all faith in your product and believe it will just break down again in a couple of months. This is impacting my business as I use the laptop to edit photos whilst I am on the go. I would prefer a brand new replacement or a full refund. The serial number is HCNOCVO4S54049A

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11:43 am EDT

ASUS asus zenfone 2 ze551ml6j570ww/asus, asus_z00ad (silver 128gb)

Any brand erupts from its service when device breaks down…. if company is gonna get greedy and start fooling around then I guess it will be shown doors by consumer…. same is happening with asus.
Before you invest in asus consider reading this!
For asus it's not always nice nice for everyone, you will know it all once it enters rma!
My amazon bought zenfone is mere 5 months old and I was at my first time at so called asus authorized service centre in pune and guess what I was straight away denied any service for my device asus zenfone 2 ze551ml (silver, 128gb) even when it is well within warranty period.
Service staff claims motherboard is shorted due to entering of liquid but my naked eye couldn't figure out any sign of liquid whatsoever.
I repeatedly told them that device was nowhere near any liquid source but they said it can't be covered under warranty and they don't do chip level repair work... so if I need to get it replaced then I will have to bear a expense of rs 18000/- +
Can you beat that...? a straight blow for purchasing asus zenfone... what a mistake indeed,, an annoying experience! why would anyone invest so much of their hard earned money when device manufacturer asus with retailer and outsourced service partner are cheating fooling people in name of warranty... which I see don't even exists!
Also lately I have discovered lakh's of consumers outcry against how asus along with retailers are doing warranty fraud cheating fooling buyers by selling used, damaged, repaired devices in the market claiming new.
Whatever might be the fault in device or product,, it's utter duty as a manufacturer to get the device up and running without any questions been asked …. as consumer gathered all courage to trust you and invested hard earned money in your product... but instead this people are asking money from customer when product is clearly under warranty.
This is how greedy asus along with retailers and outsourced service partners are cheating fooling people hence minting billions millions!
I rate this so called authorized asus repair centre's with very incompetent zero skilled staff... a big zero!
In this high pace 21st century cost effective era where most companies moving on smd, chip level, bga repair re-work,, greedy asus busy minting money easy way by replacing everything.
I have used smartphone brands like acer, motorola, samsung, xiaomi and lg and in two instances I had motherboard failures one with lg which they replaced and another with acer they got it repaired,, all under warranty.
Company will only rise with an efficient level of management, support, service hence making room in buyers mind!
Anyhow I will try and reach every single corner of this huge internet cloud and my personal social network... if I am able to deter even a mouthful amount of people from purchasing asus then I will consider it as a small compensation for my loss and saving those from been felt cheated fooled by asus in future.
*for use n throw there are plenty cheaper options... I dont need asus!
*last but not least even asus authorized service manager dont trust asus and uses xiaomi redmi note!
Asus won't be incredible ever... however it may keep searching... not everyone is capable enough to be on top!

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12:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ASUS asus ux461ua

I bought the Asus Ux461Ua a year ago and three month ago. Supposed to be a high-end computer, it stopped working this week. It experienced problems this month with instant freeze and multiple bugs. The computer would just continuously restart for hours. Of course, I went to repair services. But the Asus repair service staff was not only unable to help, they were unwilling to ! According to them, there was nothing they could do. The warranty expired after 1 year. the computer stopped 3m after. Not a coincidence ! Here is a good example of planned obsolescence from Asus...Dont buy their products.

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T
7:33 am EDT

ASUS hidden warranty discrepancies, useless customer service, punitive policies.

From hidden warranty discrepancies, policies which hold my property, a warranty holding customer, at ransom, completely unsure on when I will be getting a piece of equipment that is essential to my life back with changing delivery dates for a simple part that shouldn't take more than two days to ship, a customer service system that essentially just barks policy at me in response to my concerns, and after paying the fee I wasn't happy to pay in the first place, just to get my essential piece of expensive equipment that I bought off this company I have to wait 3 weeks to have a battery changed. Every one of the forms of customer service that I've tried for ASUS have been long winded and un responsive in dealing with any of my problems. I recently sent my Asus product to the repair department of this company, under warranty, with a faulty battery. I was very disappointed to be told that my laptop, with 24 month warranty still very much active is not in fact in warranty, because of over charging the device.in reply to an email I sent directly to the customer service team, after being brushed off onto different numbers and emails by multiple members of the so called customer service team, I was told that the reason that my laptop won't be repaired free of charge, under the warranty agreement, a service ASUS wilfully offer, is because the battery has a separate warranty of 12 months. After just over 12 months of use, with careful consideration for the battery life, my product should still be in warranty and this issue points to an issue with either a faulty battery or a massive underestimation in the amount of times the battery can be charged and remain in warranty. If the latter is the case it makes me wonder whether this limit where put in place to insure less claims could be made from the standard warranty on a product worth over £900. My laptop was effectively being held at ransom as, having sent my laptop in good faith to this company as part of their warranty policy I was being asked to cover costs even to get my product back in poor condition or loose my £900+ piece of equipment bought from and sent to this company in good faith. "Alternatively you can instruct us to securely dispose of the device free of charge" seems to me to be a conveniently placed psuedo-threat at the end of an email I received which overall left me with a sense of distress and unease. I highly suggest to anyone considering to deal with this company or buy one of their products to re-consider, equipment can break and decay and if for any reason you have to deal with this company's customer service team and sneaky policies it will be an un-pleasant experience.

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7:27 am EDT

ASUS faulty laptop

To whom it may concern

Re: Complaint concerning computer repair

This email is with regard to my computer that I purchased at Hi Fi corporation. I purchased it last year, and about 6 months later it started giving problems. I returned it to customer care on the 16 February 2019 and it was logged for repair. I was called a weeks later to collect it on the 09 March 2019. On collection the report was very vague, all it said was "screw" and no further information regarding what the fault was or what repair had been done on the PC was stated. I asked the customer care assistant to switch the PC on for me before I leave the store to make sure that it is working. On doing so, the computer would not go on and was then showing a different error which it never had before.

Once again the PC was logged for a second time for repairs on 09 March 2019. I requested that they give me a full report of the previous repair that was done as well as a report the new fault and repair.

I went in on the 27 March 2019 to inquire about the PC. They told me it was repaired and dispatched and on its way back to the store. I was told it would be in by Friday the 29 March 2019. They said they would call me when it was there. There was no communication up to the Sunday. I went in Sunday to check what was happening, I was once again told its on its way back, they will see the next day, which is Monday The 01 April 2019.

My husband went in on the Monday 01 April to see if it was there. When he got there he was once again told that the PC was checked and still not repaired. It was already wrapped and logged for repairs for the third time.

I am very unhappy with the service from this company. my PC has been there almost two months and it is still not repaired. I cannot understand how it had to go back 3 times for repairs. Also the error it showed when I fetched it was a different error to what the initial problem was.

I need my PC urgently for work and this is really causing me a big inconvenience. I am requesting that my PC be replaced with one that has the same specifications or my money refunded so that I can purchase another PC.

Awaiting a response urgently.

Repair Request 1 ref no: [protected]
Repair Request 2 ref no: [protected]
Repair Request ref number was not given for third repair.

Kind Regards
Z Ismail
[protected]

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R
3:10 pm EDT

ASUS asus x751l laptop

I have never hated a computer as much as this one. My radio was shutting off on its own so I'd lose internet connection all the time, then it was my mouse pad stopped working which my husband fixed but it still has issues where the mouse will go crazy and jitter around a page when I am trying to click on a hyperlink, now it's my keyboard keys working and then not working as it pleases. My husband took it apart to check connections and dust issues. It worked for about a week and now it's back to crap. The keys that don't work are d " ', backspace enter end. I can't stand it. Just to type this, I had to plug in an external keyboard. I uninstalled the keyboard driver and reinstalled it and that did nothing. And insult to injury, half of the keys letters have worn off. I would never ever buy another ASUS again. How do they stay in business?

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Update by rascallyrabbitme
Mar 28, 2019 3:14 pm EDT

I forgot to mention that half the time the DVD player/burner does not recognize the DVD or reads it as already burned when it is a brand new blank DVD.

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F
1:40 pm EST

ASUS zenfone 4 ze554kl - asus is denying warranty

I bought a phone from ASUS (Zenfone 4 ZE554KL) In April 2018, months later the handset started to reboot itself, and every time the battery ended I had to format it to get back to work.
At the moment I am in Brazil and fail to get ASUS Brazil to solve the problem. I'll go back to Canada after the warranty closes, and I can't get a resolution.

Am I going to have to buy a new phone before I finish my warranty? Thanks for nothing, Asus.

Product S/N: HAAZCY008406GZW

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8:09 am EST

ASUS Cheap Corning Gorilla Glass Issue

This email is regarding my distressful interaction/communication with ASUS India technical support team.

CASE NO: A190238311 already registered on Feb 9th 2019 and still now there was no response made for my larger concern reg Corning Gorilla Glass and Price Differences of service cost in 2 centers and related to Advertisement which Asus India made for Zenfone Max Pro M2.

My case details below:

Problem Statement: I was dropped my Max Pro M2 mobile phone accidentally from my pant pocket which was 3 feet distance and Corning Gorilla Glass has damaged severely but my mobile display and all other functionality works well & good.

When I tried to reach Asus via Toll Free, they suggested me to reach out to Chennai-Egmore & Mount Road service center and these centers are authorized service center for Asus Mobile Phones/Laptops.

Bit surprised by the charges they quoted to replace Gorilla Glass which was around INR 5312 in one service center and INR 6000 in another service center. And when I dig more on why the rate was too high and they explained me that the Gorilla Glass was coupled with Display of the Mobile Phone and they need to replace both Gorilla Glass and the Display of Phone. By this stance when our Gorilla Glass {i.e. Not even withstanding one single drop from 3 feet distance but opposed to an advertisement in mobile features of 15 consecutive drops in 1 feet distance which was MORE FALSE Statement}.

Common Feedback from Service Center: Also, I have received feedback from one of the above service centers that they are handling more Gorilla Glass Damages from Asus phone Max Pro M2 and this is BIG scam of cheating common man money with such HUGE 5-6k cost for simple Gorilla Glass Damage.

Suggestion Made to Asus: I have asked Asus Mobile Phone department to add one disclaimer under Corning Gorilla Glass section of Max Pro M2 that, if you need to protect your mobile from drop on any feet distance, please buy one strong tempered glass on top of Corning Gorilla Glass 6

I need either replacement of M2 mobile or refund barring the Corning Gorilla Glass damage cost.

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5:57 am EST

ASUS zenbook bsod

The UX410 goes to blue screen on cold start, restarts couple of times and then works ok. This behaviour is more often when laptop is left in a room slightly colder than 20 Celsius, and when after a couple of tries temps rise above 24-5 it works. Below link shows that.

There are other videos, and I explained the issue to the salesman but couldn't get a refund or another working laptop. I bought it two months ago and now I am without a main tool for my programming job.

First time the store sent it to repair shop so they could identify the malfunction and  store could replace it for a new one. But laptop comes from the repair with a note that bios is now updated, laptop is tested and fully functional.

I went to the store to get it, the sales person turns it on and there was the BSOD again. The problem persisted even after the 'intervention'.
I requested a new laptop but store sent it again to the repair shop for diagnostics because these are the rules, they said.

Again I got a response that everything is tested and laptop is working.

I spent around 1200 euros for this model, expecting that I would have no problems. This is causing a great stress because I can't work and the laptop I bought is not reliable.

Why can't I get a working device that I paid for? Am I only at the mercy of the shop XLS.doo Belgrade (ComTrade shop) and service System One?

https://drive.google.com/open?id=1dG6ef0CYlPIqeorPplKgtngv5ZcQ3vxw

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8:33 am EDT
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ASUS ac3100 asus router

Be very wary of asus warranty fulfillment and asus service support. I currently have a AC3100 Asus Router that the 5GHZ Wifi band - No Hardware MAC address - failed within the purchase date 2 year warranty period. However, when I called in for service, I was told that the warranty was based on the serial number and the device was in fact not within the warranty period. Not a huge issue, but annoying. I was then told, after being bounced around about 5 absolutely dumb service techs, that the router have to be sent in on a RMA at a cost of $60 (non returnable) plus shipping costs to have the ASUS techs look at the router with a possibility that the router would be returned unrepaired - depending on what they found or possibly charging up to $280 (US) to repair the device. I didn't pay that much for the device, Canadian, when it was new. After some research, I discovered that this issue was pretty well documented all over the internet and apparently a "known" hardware issue that had possibly been introduced in a earlier firmware.

I still needed a replacement router, so I bought a NetGear Nighthawk instead.

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K
1:50 am EDT

ASUS notebook x540y

Hi, I got this Notebook X540Y in the month of November 2017 and product is still under warranty.
For the initial 6-7 months laptop was working fine but then this automatic restart continuosly issue has surfaced from last 1.5 months. Once you start working on the laptop after 10 mts it automatically gets rebooted destroying all of your work in progress. You again start to work, system gets rebooted.
I have complained to customer care but they have not helped.
ASUS IF YOU ARE UNABLE TO GIVE ME A GOOD SOLUTION FOR REBOOT ISSUE, THAN REFUND MY MONEY, ELSE REPLACE THE MACHINE.

I WILL NEVER RECOMMEND ASUS PRODUCTS TO ANYONE.
PLEASE DON'T BUT ASUS PRODUCTS AND GET DUPED. THEY ARE FRAUDTERS.

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1:29 am EDT
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ASUS mobile phone

Dear Team
I am facing lots of problems with this device, i want my money back, otherwise replace this product, its speecker not working I repaired that from ur authorise service center, now its sim slot not working and its charger slot is too loose, i went to purchase new mobile to the dealer but he suggest me to buy this product and i purchsed that, but niw i am suffring a lot, i want my money back or replace the product.
I am unable to go to ur authrize service centre again and again, it is too far from my residence, aprox 80km.

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11:50 am EDT

ASUS unhelpful customer service

Date: June 15th 2018

I purchased my brand new Asus Republic of Gamers GL502VS-WS71 laptop through XOTIC PC on May 20th 2017. I had customised mine through XOTIC PC to have a better thermal paste and a 2TB FireCuda Hybrid drive. I used this laptop for a little over a year with no issues with the laptop until 15th June 2018.

Just under a month after the 1 year warranty had expired, while I was playing games in an air conditioned room with a laptop cooler giving further cooling to the internals of the laptop, my laptop screen went black and was no longer turning on. My friend that I was playing with told me this is a normal issue with Asus laptops and can be solved by holding down the power button and waiting for a while. When that didn't work, the next day I took it to the nearest Asus Service Centre in Chiang Mai, Thailand. They held my laptop the whole of June 16th and were able to allow it to turn on, however to properly check my laptop they asked me to leave it there for a few days. I needed my computer so I took it back for the weekend and handed it over on June 18th. From June 18th-20th the service centre performed tests on the computer and told me it was possibly a bad motherboard and battery. They told me it was company policy that they would only be able to replace the motherboard and not repair it, however the kind lady suggested me to take it to Computer Plaza or ICON square to have it repaired since it was a small issue. Otherwise thanks to company policy since my laptop was out of warranty I would have to pay 30, 800 Thai baht, approximately half of the price I paid when I purchased the laptop itself. When I took it there, they reinstalled the software and told me only a new battery was required, which I tried to replace at the service centre. However none of the batteries they put on my computer were charging properly, until the service centre eventually gave up on providing me with a functioning battery. I had been to the service centre around 5 times over the span of June through to middle of July to have my battery replaced, only for them to tell me none of their brand new batteries were charging. They then decided to test with a new motherboard and see if it really was my motherboard that had issues. After a few days of testing they came to a conclusion that the motherboard on my computer was completely fine. They then gave up and told me they could not get me a proper functioning battery. This was not much of an issue for me since I used my computer plugged in all the time anyway. However on August 4th 2018 my computer stopped turning on even plugged in, but it was able to turn on with a battery connected. This was the same battery that was said to be not working when I took it in the first time. This concluded that it was the motherboard not giving power to the laptop properly. I took it once again to ICON square to have it repaired, which was done in less than half a day. Performance wise I was not getting the same as I had for the past year, but it was still usable. Throughout this whole fiasco I constantly emailed Asus' support online however none of them were helpful at all. Not a single one replied with a proper answer to why my product failed only less than a month after the warranty expired. Every single one gave me a generic robotic answer of an apology for inconvenience caused by their product, however none gave me a proper solution to fixing this issue despite my constant pleas for help. I have finally just emailed Asus one last time asking whether they want legal action taken against them to solve this issue since it has been more than 2 weeks since their Customer Service man "Kator" has replied to my message saying that they will pass this issue to the service team to look into it.

Throughout this whole incident I have talked to Pohnrisa of Customer Service Center, Lawson R of Customer Care, Andrea M of Corporate Customer Care, Elroy B of Customer Care, Harry R of Product Support and also twice to Kator of Customer Service Centre and none of these 6 staff members have helped me through this difficult time.

I have around 9 email replies from these staff members which is why I am not sure if I should include all of the emails.

Desirable Resolution: Replacement of the Motherboard without having to pay the hefty sum of 30, 800 Thai Baht.

I am just a university student with not much spare money to spend on expensive repairs such as this. I bought this laptop as a one time investment thinking that a powerful laptop like a gaming laptop would be able to last me a very long time without needing to purchase a new laptop for at least 5 years. I had owned a Macbook Pro since 2013 before this and I am still able to use it to this day, however it was no longer convenient using mac software when all of my tutors and course mates were using Windows. Also I wanted to be able to enjoy playing games with this new laptop since I was unable to with my previous one. Which is why I went to Asus because it was cheaper compared to other laptops for the same performance and my friends had recommended me as well, however it seems that going cheap didn't last very long.

Thank you very much for reading this and I hope something good can come out of this situation. I am most likely not going to purchase another Asus product due to the terrible customer service they have given me, however if this issue is resolved I will be more than happy to buy Asus again.

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1:10 am EDT
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ASUS manipulating warranty

I am an expert and handling and installing motherboards, after a long day of work and a day at the beach I come back and home my motherboard would refuse to start up,

the motherboard failed no Q-CODE LED start button would light up but no reponse
NO physical damage take Pictures of the motherboard
ASUS TRIED TO SCAM ME AND I HAVE PROOF

THey will say that your merchandise has been physical damaged and say its not covered in the warranty

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1:38 pm EDT

ASUS asus notebook g9n0wu071692379

An Open Letter to Jerry Shen, CEO of ASUSTeck

Dear Jerry Shen,

As the CEO of ASUSTeck, I think it is important that you are aware of how your customer service department is impacting on the reputation of your company. And it isn't pretty -- http://techguylabs.com/episodes/1054/how-can-i-contact-ceo-asus -- as this one example shows.
Consequently, I am copying this letter to the sites listed below in the hopes that ASUS will address my problem and to warn others about the product.
Receipts of the numerous repairs that had to be done - none of which worked - are also attacked below.
Thank-you for your attention to this matter and I look forward to receiving a new computer that works. The following problems are reported below and copies of the work orders follow the list of sites copied:
• On the 23rd of December 2016 I bought a X441U Asus Computer at one of Asus direct distributors in Colombia, the A.D.S.L group (http://www.grupoadsl.com/). On this computer I invested COP $1'750.000 - the equivalent to USD $626.
• The day after I bought this computer, it blocked and I had to take it back to the Asus shop on the 26th of December. It was given back to me one day after, formatted. I never actually had the chance to use it "brand new".
• After the computer was given to me, it started displaying a blue screen and it would block, forcing me to restart it often. This is when I had to take it back to the Asus shop on the 15th of February, 2017. The customer service operators indicated that my computer had an issue with its main board. However, they told me that they had solved it and it wouldn't fail again. It took them around a week to give the computer back to me.
• The computer was never at its full capacity and kept on displaying a black or blue screen. In April 2017, the computer started shutting down unexpectedly. This happened even when the battery was at its full capacity. I contacted the Asus distributor in Colombia and they were unable to solve my problem.
• On the 13th of September 2017, my computer was taken again by the Asus distributor in Colombia. It was given back to me almost a month later, arguing that the main board needed to be updated and that the battery slot was missing a piece -this made the computer shut down unexpectedly. This time, the computer was taken to the Asus' headquarters in Colombia.
• I kept the computer for a few months, however, it never performed at its full capacity. Until the 22nd of March 2018, when I had to take it back to the Asus distributor because it simply wouldn't turn on.
• After two days, the distributor told me that this computer had a permanent damage in the main board and there was nothing they could do to fix it. They also told me that my warranty had expired, so I would need to pay for any further service.
• The distributors gave the computer back to me, arguing that I could never suspend or set my computer on hibernate mode. Because, the mainboard was in such a terrible shape that it wouldn't take it.
• A week after the computer was given to me, I noticed that the sound had stopped working properly. On the 7th of April 2018 I had to take the computer back to the distributor, which asked me to leave it there for a week, because they didn't know what to do.

Having said all this, I find that the only solution to end this situation is by having ASUS give me a computer that works properly. I refuse to continue being passive about it -not to call it a scam is to leave it unreported.

Sincerely,

Tatiana Jervis

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8:52 am EST

ASUS technical support

I purchased an [censor] router rt-ac 1200 thru newegg and attempted to connect it per asus included instructions. after completing the install setup,
A login page pops up. unable to login, I was directed to their technical support. they said that my new asus router could not be connected to my system until they made some changes on my computer. well after charging me $199.00 my system speed dropped from 239 mbps to 97 mbps and there and wi-fi speed dropped accordantly. I survive on social security at 78 years old and $ 199.99 is a ton of money to me.
I hereby request that my $199.99 be refunded by asus to me.
Norman knoebel
716 brooks dr
Mesquite, texas 75149
[protected]@yahoo.com
[protected]

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Update by Norman Knoebel
Feb 01, 2018 8:54 am EST

Dishonest Asus support.

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12:16 am EST
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ASUS asus mobile phone

Dear sir/madam I gave my phone in hyderabad service centre (regeneris india pvt ltd 1-2-64/1/2 2nd floor, nandavanam complez behind brand factory parklane, secunderabad -50003) contact no:+[protected]/040-[protected]/040-[protected]) regarding my screen display problem they are not even providing me correct resolution my all important things with that phone as iam a private employee please do the need full and solve my issue as soon as possible.

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12:56 pm EDT
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ASUS asus roc g20cb

I will never buy an asus product again!

Not only are their products poor quality but their repair department is incompetent. the customer service department is outsourced to the caribbean which makes them ineffective. I purchased the asus roc g20cb gaming desktop in april of 2017 from best buy. after 2 months it would not start. I was instructed, by asus to send the unit in for service. they told me to include the adapter and power cords so that they could also be tested. sending the unit back with insurance cost me $60.00. ten days later, I got the desktop back with a report saying, "tested ok ntf" as in no trouble found! however, the repair department did not return my two power cords! how can I verify their fix without power cords?! I immediately called customer service. I received several apologies and a commitment that the power cords would be expedited (2 days) back to me. but they then send me an email saying the cords would be returned in 5-7 days. after 6 days I called customer service to find out that nothing was done, nothing was sent out.in fact the repair department had not even replied to customer service on the power cords. asus hires customer service in the caribbean and does not give them the ability to reach the repair department directly. what they do is open an rma (return merchandise authorization) that the repair department answers. I got a half dozen more apologies and a promise the the cords would be returned to me in 2-3 days. 6 more days go by with nothing returned to me. again I called customer service, they admit that it is asus' fault that they lost my cords. I do not understand how a large, million dollar company such as asus does not have spare power cords to send me! another week goes by and the incompetent repair department sends me one cord! when on three different occasions I told them I required 2 cords, one that is 180w and the other is 230w (and all conversations are logged). they assured me that this problem will be fixed.

I had no recourse other than to ask best buy what they could do for me. they normally have a 15 day return policy. after hearing the entire story, they tested the unit and found out that it still would not start up! asus did not even attempt to fix the unit and sent it back to me minus power cords so I could waste valuable warranty time! best buy agreed to exchange the unit for another manufacturer's pc. they even took it back minus both power cords. asus has not followed up other than to have me send the unit in again and spend another long month of frustration. best buy was able to exchange the asus for a dell alienware pc. the most important factor when buying a computer is its support and how effective their customer service is. asus fails miserably at this. after this experience I went to asus message boards to find hundreds of similar complaints with customer service and how they give you the run around so that you use up you warranty time and then have to pay for repairs.

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ASUS nettop

It's better-than-average video performance for a Nettop, but that does little to spare this system from its weak overall performance and the variety of competitive, more well-rounded alternatives for low-cost video and gaming. I like it. It's certainly no computing powerhouse. But Asus' compact detachable brings premium design, a few surprisingly high-end features, and epic battery life to a price point that's a fraction of what you'd pay for

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ASUS Customer Reviews Overview

Asus is a well-known brand in the computer and electronics industry, offering a wide range of products including laptops, desktops, tablets, smartphones, and more. The company has received generally positive reviews from customers and experts alike, with many praising its high-quality products and innovative designs.

One of the standout features of Asus products is their reliability and durability. Many customers have reported using their Asus devices for years without experiencing any major issues or malfunctions. Additionally, Asus laptops and desktops are known for their powerful performance and fast processing speeds, making them ideal for gaming, video editing, and other demanding tasks.

Another area where Asus excels is in its customer service and support. The company has a dedicated support team that is available 24/7 to assist customers with any issues or questions they may have. Additionally, Asus offers a variety of resources and tools on its website to help customers troubleshoot problems and find solutions.

Overall, Asus is a highly respected brand in the technology industry, known for its high-quality products, innovative designs, and excellent customer service. Whether you're in the market for a new laptop, desktop, or other electronic device, Asus is definitely a brand worth considering.

ASUS In-depth Review

Product Range: ASUS offers a wide range of products including laptops, desktops, smartphones, tablets, and accessories. Their product categories are diverse, catering to various needs and preferences. ASUS stands out with its innovative features, such as their gaming laptops with advanced cooling systems and their smartphones with high-resolution displays.

Quality and Reliability: ASUS products are known for their excellent build quality and durability. Customer reviews and feedback consistently highlight the reliability and longevity of ASUS devices. In comparison to competitors, ASUS products often surpass expectations in terms of quality and reliability.

Performance: ASUS products deliver exceptional performance across different categories. Their laptops and desktops boast powerful processors, impressive graphics capabilities, and long-lasting battery life. Benchmarking results consistently place ASUS products among the top performers in the market. ASUS also incorporates performance-enhancing technologies, such as their exclusive cooling systems for gaming laptops.

Design and Aesthetics: ASUS products are aesthetically pleasing with attention to detail in their design elements. The choice of materials, color options, and ergonomics contribute to an overall premium look and feel. In comparison to competitors, ASUS products often offer unique and stylish designs that stand out in the market.

User Experience: ASUS products provide a user-friendly experience with intuitive interfaces and customization options. The pre-installed software enhances usability, and ASUS offers standout features like their exclusive software for optimizing gaming performance. Users appreciate the seamless and enjoyable experience offered by ASUS products.

Customer Support: ASUS's customer support services are commendable. They provide comprehensive warranty policies, reliable technical assistance, and a wealth of online resources. Customer feedback consistently praises the responsiveness and effectiveness of ASUS's support team. In comparison to competitors, ASUS excels in providing excellent customer support.

Value for Money: ASUS products offer great value for money. Their pricing strategy is competitive, considering the features and specifications provided. ASUS consistently delivers high-quality products at affordable price points, making them a top choice for budget-conscious consumers.

Sustainability and Corporate Social Responsibility: ASUS demonstrates a strong commitment to sustainability and environmental practices. They have implemented initiatives to reduce their environmental impact, such as energy-efficient manufacturing processes and recycling programs. ASUS also actively participates in social responsibility projects, contributing to various philanthropic activities.

Overall Rating: ASUS is a highly reputable brand that excels in various aspects. Their wide range of products, exceptional quality and reliability, outstanding performance, attractive design, user-friendly experience, reliable customer support, and great value for money make them a top choice for consumers. Considering the specific needs and preferences of different user segments, ASUS earns a high overall rating.

Final thoughts: If you are in the market for reliable and high-performing technology products, ASUS is definitely worth considering. Their commitment to quality, innovation, and customer satisfaction sets them apart from competitors. Whether you are a gamer, a professional, or a casual user, ASUS has a product that will meet your needs and exceed your expectations.

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Contact ASUS customer service

Phone numbers

1888 678 3688 1855 755 2787 More phone numbers

Website

www.asus.com

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