SUBMIT A COMPLAINT

Assurance Wirelessphone service

I got told that my phone was going to get shut off if I didn't resend the old device since I got a new one cuz it was broken and the I talked to three different people and they were supposed to send me a shipping label then this morning I got a message saying that they're going to shut my device off tomorrow but it's actually shut off today and I never received the shipping label and I'm trying to figure out where I can mail it to and I'll just pay for it

  • Assurance Wireless Customer Care's Response, Oct 03, 2019

    We appreciate your feedback and sincerely apologize for the inconvenience you have experienced. We value your business and appreciate you as our customer. For security purposes and to further assist you please send us an email at [protected]@virginmobileusa.com with the following information:

    Assurance Wireless Phone Number:
    PIN:
    Full Name:
    Address:
    Last 4 of SSN:
    Date Of Birth:

Iv
Sep 30, 2019

Post your comment