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1.2 641 Reviews

Assurance Wireless Complaints Summary

35 Resolved
606 Unresolved
Our verdict: If considering services from Assurance Wireless with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Assurance Wireless reviews & complaints 641

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J
5:02 pm EDT

Assurance Wireless Replacement Phone not working properly

I can not make or receive phone calls and no Internet connection I have called assurance wireless more than 3 times over my replacement phone I was promised a new replacement phone never gotten first it was a problem with my replacement phone and now its they don't have service in my area 37825 I no for a fact they do I have been with assurance wireless for over 8 years I have also sent people to assurance wireless they just don't want to send me a new replacement phone I have also bought phones from assurance wireless in the past

Desired outcome: I'm not a happy customer did not resolve my problem I'm having with my shock phone

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Update by Jessica Bussell
Jul 31, 2022 1:43 pm EDT

Assurance Wireless needs to stop with their Lie's and fix the problems we us human beings are having with are phone's we are not dumb just disabled I'm Specking for use all who have assurance wireless we are done with being treated like trash we are human beings we are smarter than you think but we have a disability with are body's not are bran stop with the lies and fix the problems we all are having with are phones or we all will report assurance wireless we are not rich people we only live from month to month check to pay are bills a home to stay in it takes everything we have to pay are bills rent and are needs we can't afford to by phones from the store and can't afford to buy a phone plans

Update by Jessica Bussell
Jul 30, 2022 5:06 pm EDT

Shows I have minutes and signal but why can't I call out and no one can call my Assurance Wireless replacement schok phone my old Unix phone never did this the only problem my old phone had was it wouldn't hold a charge and now they will not send me another replacement phone

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Update by Jessica Bussell
Jul 30, 2022 4:53 pm EDT

This is my proof video

Update by Jessica Bussell
Jul 30, 2022 12:33 pm EDT

Still having trouble with my Assurance Wireless phone called them back yesterday still didn't get anything resolved here is my proof can't recive or answer phone calls and i can't get on the internet i it shows on my phone 4g with bars but when I go to make a phone call it nothing

Update by Jessica Bussell
Jul 29, 2022 3:12 pm EDT

They have told me two time's they would send me another replacement phone have not gotten them gave me tracking numbers that don't even work still having the same troubles with my shock phone been with Assurance Wireless over 8 years and this is the way they treat me my problem is still not resolved and they send me down the road they don't like it when you're smarter than them I also have had a few haing up on me I'll let other people no this is a scam Assurance Wireless is not like it used to be happy to help and go out of their way to help it's like welcome to Assurance Wireless get you're stuff and get out I'm not a happy customer

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D
10:29 pm EDT

Assurance Wireless I've been waiting over 2 months. For service from assurance

I received a phone from assurance (in April. My messages to assurance are only showing back to may 26) I had it for 12 hrs., It went dead and never charged up again for the past 2 mths. I waited for a new phone.. I would love to forward the threads of all our conversations. It would explain things so clearly. Just got a phone after so much hassle. Now it has no service & says it's disconnected. I've done everything they've said. Still nothing. I live alone 10 miles from nearest town... I now have no car because I lost my job due to lack of them being able to reach me by phone. This new phone is so cheap & tiny, I can barely see the screen with my glasses on... is this the service our government is paying for? Btw.. I lost my other job due to Covid.

Desired outcome: I desperately need phone service with a phone I can actually see.

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Jessica Bussell
, US
Jul 31, 2022 1:12 pm EDT

Same here having problems with my replacement shock phone my old umx never gave me this problem the only problem it had it stopped holding a charge I could call out with my old umx but had to get a replacement phone the replacement phone is crap compared to my old umx the umx might had a charging problem and it but at least i could use it

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L
10:21 pm EDT

Assurance Wireless Tablet

I went to the walworks office on Compton Blvd as I was going in to office a insurance wireless sale attend. She ask for proof of income and not EBT or medical card. She ask do you qualify for tablet I gave information she said I was approved for phone, I got the phone. But the tablet was never comfrom she trun me and other people to it's been two months she gives me run around since Jun 15 2022. I texted her and is still texting her and she is still giving me run around. Please help me with this matter. The person that works for you is titanna if it's right her number is [protected] for sure.

My number is [protected] please call me asap.

Fraud with your employee.

Desired outcome: Employee fraud with with costume information.Insurance wireless employee phone number [protected] I can also pervade text message.

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J
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Phone problem

Assurence wireless is a free phone from the gov I have had this phone for years I need to cut them off so I can get another discount program I am trying to get assurence to stop my service I have talked to them on phone over ten times I always get a phiapine you can half understand them I ask for a american they refuse to let me talk to any one but them I have asked for my program to be cut off they say ok it will be done but they do not do it this is my second week of trying to get them to end my contract I need help getting this co to stop my contract

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5:25 am EDT

Assurance Wireless Assurance Wireless

I had to purchase a phone because after about 15 months of having a Wiko I plugged my cord in to charge it and it wouldn't charge. Not under warranty, had to purchase a phone. At first I was told $39.99+tax (used to be $25). When I called back with payment method it was $65. When I asked why the price changed in 10 minutes she told me I could get free phone. Upon asking how she said don't use service for 30 days then reapply. When I said that's crazy she disconnected. I had explained to her I needed a phone ASAP because I have elderly parents not in very good health and need to have contact with them. So next call the charge was $39.99+tax. Got phone (Schok) never worked right. Still doesn't. According to FedEx and Assurance Wireless, replacement was delivered to me. I haven't gotten phone. I've talked to at least 8 people since. Been

1-promised a phone would be here in 3-5 days, 2-that phone was delivered to my address, 3-told my address wasn't right in the system. How'd the last phone get delivered to my door? 4-Apt # wasn't in the system. Again, how was the replacement delivered to my door if there was no number? And the other phone left at my door? It has been in system. 5-told apt # wasn't on shipping label. While I have appreciated this service for years, I'm not happy at all with them at the moment. 6- file a police report for stolen phone. FedEx said it's being considered LOST. 7-most recently, supervisor will send tracking # for new phone via text. Haven't gotten text, email, phone call, smoke signal... I need a dependable phone and it would help to have dependable customer service. A few have said,"trust me." Well, I don't anymore. Things have taken a dramatic downward spiral over the last few months, but because I am a "valued customer" it will be "escalated to a supervisor, not to worry". I love the "stay on the line, don't hang up." No I'm not going to hang up I've spent too much wasted time with nothing to show for it to hang up. I NEED A DEPENDABLE REPLACEMENT PHONE and have been given the runaround for almost a month. I will never recommend them to anyone again if this isn't resolved soon. And may be terminating my service as well. I do not get a signal most of the time and it may just disappear and drop calls ,then take forever to get signal again. When I can talk, people say I sound very muffled and they can barely hear me. I was also told by a representative that they've been getting a lot of the same complaints lately. I don't know if T-mobile is totally to blame. I do know that a lot of changes have been made by them that have definitely have made things worse. They should be ashamed of this service. Assurance Wireless/T-mobile, you get paid to provide service to those who qualify. I understand it may not be a lot and the service may be free, to an extent, but that shouldn't mean we should be given crappy coverage, even worse customer service, and phones that have problems out of the box. I don't mind a cheap phone so much...if it works, but this one doesn't work well and I'm missing a lot of calls...and unable to make very many. But ont your end it appears the phone is working fine?! My Wiko actually lasted much longer than I expected. I got it after about 3 different UMX's that had the same charging issues. I've had so many brands I've never heard of until I get it. I'm not filing a false police report for "stolen" phone...because it's LOST! SO much more than I will refrain from saying...for now. I'm disabled, not stupid! Maybe I trusted you too much and don't have many options for phone service due to limited income but I refuse to be mistreated any longer

Desired outcome: I just want a dependable phone and reliable service... including customer service

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3:18 pm EDT

Assurance Wireless the assurancewireless unlimited plan.

I have signed up and qualify for the assurance wireless unlimited plan and an ongoing problem for about two months now having to borrow money to keep my phone service active by adding minutes and borrowing other people's phones I added thirty dollars last week and was just told I was supposed to call them back so they wouldn't" add ten cents a minute I didn't have that pleasure of knowing that while adding that and today(07-24-22 had to reorder more money over the phone twenty dollars pulse two dollars and ten cents tax but they agree that its was there mistake and to give them five more days to complete there mistake again after so long and so many mistakes. but to apply on their behalf the customer service is so polite and patient that they will stay on the line as long as it takes to make you feel aware, awarded, and comfortable. I also have signed up for the acp.org program and have been approved but assurance wireless has applied their team to this either.

Desired outcome: please consider refunding my money back and giving me the unlimited plan I already qualify for both plans.

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11:17 am EDT

Assurance Wireless Lifeline Service

Avoid at all costs. They will blatantly lie to you to avoid you cancelling your service. I initially called to cancel my service due to the fact that they had no sim cards during their changeover to using T-Mobile as a network provider. I was assured that sim cards were now available so I changed my mind and decided to stay with them. I then get told after I decided not to cancel that because my unlocked phone wasn't an assurance phone, so there was very little chance that it would work. I call back later and decide to cancel AGAIN. I get an agent who requests my IMEI to verify in the system that my phone would work. I give him the number and he tells me that it will, so once again being stupid I take the agents word for it and decide to stay with them. Yesterday I get the new phone/sim card, call to have the new sim synched to my previously mentioned unlocked phone...and surprise surprise suddenly it's not compatible. I've been lied to THREE times over something this simple. I will be cancelling my service and going elsewhere.

Desired outcome: Nothing

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Sonja Meadows
, US
Jul 25, 2022 5:10 pm EDT

Worst ever, I wound up paying 20.00 twice this month because they canceled my service. Called today because I am still unable to access site, and was told I now longer have service, phone under a different name even though I reregistered it on Thursday.

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M
10:23 am EDT

Assurance Wireless Schok volt sv55 just arrived and is unresponsive in less than 24 hours..

Assurance Wireless is my secondary line for emergencies and my original phone with them was a UMX.. I've had it for a year now but it's gotten very little use because it does not work well with the visually impaired..

I was contacted by Assurance for my one year anniversary and told I was eligible for the Moxy with no strings attached as a gift.. But when I called to claim it, they tried to force me to alter my current plan.. I refused but they said I would be getting the Moxy anyways.. After over 2 weeks without a new phone being shipped, I called and got told that I couldn't get the Moxy without changing my plan.. So I was told I could get the Moto G Pure.. I received spam calls afterwards and when I called to find out what was happening, again — I was being bullied into tryna upgrade my plan.. I refused.. I was told the phone I chose was out of stock and not to send me anything until the phone I chose was available.. They disregarded my wishes and send me the Schok Volt SV55..

I decided since I had the phone, I would go ahead and try to set it up in case it was an improvement from the UMX.. At first, I was pleased but that didn't last long.. I haven't even sent the old device back yet and within less than 24 hours, the new device is already malfunctioning.. It won't turn on, it won't do anything.. The UMX may suck in terms of my vision but at least, it functions — which is more than I can say for this piece of crap..

Desired outcome: I want a phone that actually works without being hassled about upgrading my service when I'm not even getting the services I'm supposed to have now. The phone literally just quit working before I even had the chance to finish setting it up.

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12:15 pm EDT

Assurance Wireless cell phone from food stamps of Florida still waiting for a phone since April 1st 2022

I reported my phone stolen February 25th 2022 it was a 4 day old Motorola phone. I had an aid to help me and she was helping herself to my phone. I had a police report and was waiting for a replacement phone. I am still waiting for a new phone and will have to wait forever for a replacement phone. I gave $65.00 on April 1st 2022 and was promised a better phone but was sent a shouck phone it had nothing to charge the phone no charger no sim card and no back to the phone which I returned the same day. I was promised a better phone and got nothing to lots of giggles and sorry that is the only phone available. Back in the time we were told the galaxy was available as was the Nokia x100 and several others but now it is garbage or nothing so here I sit with no phone and the phone number I gave your company was the number I had for many years and people still remember from the 1990"s. All I want is the phone I was promised a galaxy phone or even a Nokia x100 . The galaxy has quite a few models I am sure they can find a single phone which is in tact with a charger sim card and booklet soon. I am losing my patients. Don"t I

deserve a good phone?

Desired outcome: I WANT AND DESERVE A SAMSUNG GALAXY PHONE OR A NOKIA X100 PHONE . I ALSO TRIED TO GET THE UNLIMITED PROGRAM. I AM 65 YEARS OLD AS OF JULY 21ST, 2022 AND I NEED A PHONE DESPERATELY. I DO NOT WANT A SHOUK PHONE OR A UMX PHONE PLEASE.

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F
10:10 pm EDT

Assurance Wireless Lifeline

Early June, called to have a phone replaced because it had a bad battery.

July 21, finally received replacement phone. When I called to activate it, the rep said it can't be activated until they receive the old phone. Why? Because it's been so long since they shipped the phone. The rep also notified me that my service was suspended on 7/19. No notice was sent to me, and I have been waiting for a call from my heart doctor about the results of an EKG.

Desired outcome: Account activated on new phone ASAP

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Terrible agents and service
VENTURA, US
Jul 25, 2022 6:42 pm EDT

They told me NOT to return my old phone and there was no return packaging when I received the

replacement. I spoke to 4 different agents all of which were extremely difficult to understand, and the calls ended up being over 30 minutes long.

I received emails threaten receiving to suspend my service because I did not return the old phone. I contacted several times and each agent confirmed there was no need nor was there any expectation of a return. There was no way I could return it without an RMA #.

Last week I tried to sign into my account and it was suspended. I could not get any information online. I called and the agent I spoke to (Markus) told me I was supposed to return the phone. I explained that I confirmed several times and even gave him the names dates and times.

Besides the fact that I tried to email them using the email address they gave in the "no reply" email only to find out was not valid! Markus told me he was sending out a new RMA package and to contact as soon as I received it and at that time they would reactivate my account. I waited a week and nothing. I called again and was told that the office blocked the RMA he created because they claimed they sent one with the replacement. So many lies and excuses.

I am still without service and like you I am under a doctors care. I just had surgery and am unable to receive results. (I also explained to the agents that I am disabled and confined to my home. I have to rely on my phone to contact my medical team as well as my family who are hundreds of miles from me.

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4:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Phone

They cut my service with no warning saying I had to return an old phone. A phone I paid for because t-mobile said they had n phones n stock, a phone company with no phones! So I bought one. They never said I had to return it. I am a senior citizen, it is 95 degrees out and they want me to run around to print out a shipping label. They are a horrid company DO NOT USE, the customer service is even worse. They are polite but very inefficient!

Desired outcome: Renew my service so I can have access to my phone number!!

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4:12 pm EDT

Assurance Wireless Assurence wireless goverment phone issue

I had a free goverment phone plan and phone through insurance wireless company I had couple months the sensor went bad end then my phone died charged hours and hours never came back I told two weeks ago what happened keep telling me it's on it's way I havent seen it since I keep calling there they keep lying to me no phone to call 911 if needed to please help me ann sherwood

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10:05 am EDT

Assurance Wireless ACP Unlimited Plan

I have had the ACP Unlimited Plan, for at least a year. I noticed on July 7, my plan was scaled back to their basic one. I have been frantically trying to find out how to get the unlimited plan back, reapplying, online or over the phone, and trying to speak with an AC Department representative. It is July 21, my online job training course starts in 4 days, and these people still have me running around in circles. One person tells me the application is pending approval and wait 7 days. Another tells me the EBB program is replaced and I need to submit more information. Another tells me to call the AC Department, at [protected]. All I get is an automated message telling me to leave my name and phone number and someone will get back to me.

Desired outcome: I would like to get reinstated back into the unlimited plan, as fast as possible.

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12:07 pm EDT

Assurance Wireless Do not use this company, EVER!!

Do not use this company, EVER! Absolutely Terrible/Horrible customer service, zero knowledge of what they are doing. This is a government phone for low income people, the phones they send are garbage. Apparently, they don’t give a dam about service and the phone they are offering, because they have 1 star reviews and hundreds of complaints on line. I have spent hours and hours everyday since end of May, they are clueless, they promise the world, took $40.00 from me for a phone I returned in their pre-paid package and they can’t find it in their warehouse and I am still 40.00 and out a phone for my son. Assurance wireless failed to fulfill all requests waiting time is exuberantly long over an hour most times. Escalations are not taken seriously. Zero contact was made by administration. By far the worst wireless customer service. You can barely understand any of them.

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3:43 pm EDT

Assurance Wireless Stole my husband's cellular phones!!

My husband returned two cell phones and provided tracking and confirmation numbers in order to receive a working phone.

He called insurance wireless to make sure that they received the phones so that he could get another phone. They confirmed that they did receive the defective phones and that it would be 7 to 10 days we would receive a replacement. We received a replacement.

Assurance wireless claims that they never received the defective cell phones even though we provided both tracking numbers and confirmation numbers.

After I had the new phone for a month and a half I threw away the tracking numbers in the confirmation number thinking that I would not ever need them again.

And now insurance wireless is going to take away my 70-year-old husband's telephone that he uses to make doctor's appointments & video chat Drs appointment!

Desired outcome: Do not disconnect my husband's telephone service!!

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10:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Ineffective "free" government cellphones

Ever since Lifeline has decided to use Assurance Wireless as their carrier, this service has been TERRIBLE. They send $30 "free" cellphones to those in great need, to the disabled, seniors and impoverished. Assurance Wireless' customer service is equally horrible. Even calling from an actual phone, the connection is barely audible, the customer service people are hard to understand, and you get nowhere. They send out a $30 phone to you that usually self-destructs within weeks. This is NOT how this program used to be even a few years ago.

It's not even worth loading your information onto these phones, most of which don't even have a separate battery. It's not even worth sending your previous "free" cellphone back in the prepaid envelope to them. It's all frustrating and it leaves your most vulnerable people with no phones and no service.

This needs to be reported to the BBB and to the appropriate Government official. We can no longer say that those in need are receiving "free" Government phones since they are mostly dangerous and not even usable.

Desired outcome: Lifeline NEEDS to be associated with a better carrier than Assurance Wireless, and the recipients NEED a more decent free phone vs having to replace it within weeks as it poses a danger or it self-destructs.

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1:12 pm EDT

Assurance Wireless Customer service

Unprofessional ladies who swear at other vendors selling and block customers from ordering food to sign up for their phone service . They impose themselves on others not wanting the service . Will start verbal altercations in public while representing the company . This is at 79th street Forman Mills . 2 black women with braids . One skinny one heavyweight.

Desired outcome: Removal from the premises at 79th street Forman Mills location .

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3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Horrible customer service, long wait times, very little communication

I purchased a cell phone from assurance to start my service. With in less than a year the battery would no longer charge. I phoned in for a replacement, which took several days and 3-4 hours each day on the phone. I finally received the replacement phone and was told to discard the old phone that no longer worked. I was ill at the time and did not. About a month later, i received an email to return the old phone which, i paid for, or they were turning off my service. I phoned in and after 2-3 more days of poor communication and horrible customer service along with hours on hold and numerous hang ups, i was told i would get a return envelope to ship back old phone, which i did. Several days after shipping back phone, they turned of my phone leaving me with no phone to call drs, dentist, appointments, or any family to speak to or any contact of anyone. I am disabled and had no phone to do anything and they did not care. I purchased that phone. It was my phone not a free phohe. I had no issue returning it and i did, but they never told me. Then they threatened to charge me and ihad zero service to date. I have decided to contact them again to send an envelope to return the second phone and drop their service. Garbage servie to the poor. All i wanted was the tracking number to check on the return and they refused to give me it. I called fedex who stated that they are given a tracking number when they created a return envelope for me. Awful, horrible, service and phone never stayed charged.

Desired outcome: I WANT OUT OF ASSURANCE HORRIBLE SERVICE AND MY MONEY BACK FROM THEIR GARBAGE PHONE AND TO TEACH YOUR EMPLOYEES HOW TO SPEAK WITH CUSTOMERS AND TO KNOW THEIR JOB

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Mary Sholes
, US
Jul 17, 2022 1:43 am EDT

I’m having same problems with my asurrance wireless phone Schok. It locks up can’t make calls no service network on and on then they sent me a umx and put it on charger went took it off it wouldn’t turn on I called and [censored]ed a them so I went back to schok cause I’m disabled and have to have communication with drs then they tell me I have to buy new phone they won’t replace it I’m calling fcc

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J
1:59 pm EDT

Assurance Wireless Customer service

[censored] like today's John act superior and threaten upset customers hang up on and it's been over 6 mo since replacement phone was supposably sent and I am really hoping you finally send it

Desired outcome: Avoid you [censored]s

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9:35 pm EDT

Assurance Wireless Sent Uncompatable Phone & Switched My Service Without Concent

I am a Life Line user who was receiving service from Metro by T-Mobile/T-mobile. I lost my phone, reported it lost, requested a replacement phone. I paid $40.00. I was sent a phone that is ONLY compatible with Assurance Wireless which I did not have service with. Assurance went ahead and switched my phone service to them without my direction nor consent. I do not want a Assurance compatible only phone. I don't want Assurance phone service. I want to be who I was with at the time a replacement phone was requested. I tried switching my service but Assurance didn't want to give me my account number to do so. It took hours, going though multiple employees, and fighting a supervisor just to be given my account number. When I tried to do the switch I was told the phone I was sent is only compatible with Assurance wireless service. I wasn't with Assurance when I made the replacement phone request. Assurance purposely sent me a phone NOT compatible with my service. This phone is only functional 1/2 the time. People cannot hear me on this phone. I have to raise my voice to be heard. It dies after 30 min. I have to call a separate number to check VM. If I send a video it will send it 100 times even if the video has been deleted, the trash cleared, no longer having the video, not even in text, nor restarting the phone. It only sends my text 1/2 the time. When I receive messages they are several hours delayed. The phone has a 2 mg camera so I can't take pictures that can be made out. And so much more. I want a T-Mobile compatible phone so I can switch back to my carrier.

Desired outcome: A compatible Tmobile phone or my money back so I can purchase one directly from TMobile. and to be released of their service.

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Assurance Wireless In-depth Review

Overview: Assurance Wireless is a telecommunications company that provides free or low-cost cell phone service to eligible individuals. Their services are available in select areas and target low-income households. To qualify, applicants must meet certain eligibility requirements.

Plans and Services: Assurance Wireless offers a variety of plans with different features. These plans include data, talk, and text allowances, allowing users to stay connected without breaking the bank. They also offer additional services such as international calling and mobile hotspot, providing flexibility for users with diverse needs.

Phone Selection: Assurance Wireless offers a range of phones to choose from. These phones are of good quality and come with various features to meet different preferences. Users also have options for upgrading or purchasing a new phone, ensuring they can stay up to date with the latest technology.

Customer Support: Assurance Wireless provides multiple methods for contacting customer support, including phone, email, and chat. Their response time is generally prompt, and support is available when needed. User reviews indicate a high level of satisfaction with the customer support provided.

Application Process: The application process for Assurance Wireless is relatively straightforward. Eligibility requirements and documentation needed are clearly outlined, making it easy for potential users to determine if they qualify. The timeframe for approval and activation of services is reasonable, ensuring users can start using their phones without unnecessary delays.

Network Performance: Assurance Wireless offers reliable network coverage with good signal strength. Users report satisfactory speed and reliability of the data connection. Overall, user experiences and feedback on network performance are positive.

Billing and Payments: Assurance Wireless has a transparent billing cycle and offers various payment options. Charges and fees are clearly communicated, ensuring users have a clear understanding of their expenses. User satisfaction with the billing and payment processes is generally high.

Additional Benefits: Assurance Wireless is part of the Lifeline program, which provides additional benefits to eligible individuals. They may also have partnerships or discounts with other services or companies, offering users more value for their money. These additional benefits make Assurance Wireless stand out from other service providers.

User Reviews and Ratings: Overall, users are satisfied with Assurance Wireless and give positive ratings. They appreciate the affordability and reliability of the service. Some users have provided constructive feedback, but the majority of reviews are favorable. When compared to similar service providers, Assurance Wireless holds its own.

Conclusion: Assurance Wireless is a reliable and affordable option for individuals who meet the eligibility requirements. With a range of plans, quality phones, and excellent customer support, it offers a comprehensive package. The application process is straightforward, and the network performance is satisfactory. Overall, Assurance Wireless is recommended for those seeking a cost-effective cell phone service.

How to file a complaint about Assurance Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Assurance Wireless. Make it specific and clear, such as "Incorrect Billing by Assurance Wireless" or "Poor Customer Service at Assurance Wireless".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Assurance Wireless. Include key areas such as:

  • Service issues: Describe any problems with the mobile service, such as coverage, data speeds, or dropped calls.
  • Customer support: Detail your interactions with customer service, including wait times, the helpfulness of representatives, or any miscommunications.
  • Billing and charges: Mention any discrepancies in your bill, unauthorized charges, or issues with payment processing.
  • Product quality: If applicable, discuss the quality and functionality of the mobile device provided by Assurance Wireless.
  • Account management: Explain any difficulties you've had managing your account, such as updating personal information or changing plans.
Include any relevant transactions with the company, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally impacted you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, bills, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Assurance Wireless. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any follow-up queries or resolutions offered by Assurance Wireless or the ComplaintsBoard.com community.

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