Assurance Wireless reviews and complaints 648
Keywords
phone replacement account customer service lifeline service company reapply charge replacement phone phone number email calls problem solution device shipping issue letter government programNewest Assurance Wireless reviews and complaints
Replied
The cell phones and their customer service!
I received a replacement phone when I asked how much it would be to upgrade the phone I had for over 5 years! That's when all the problems started & I've never had a company be so rude and not even care about their products or services. I guess I'm lucky because I'm on welfare & don't do anything is what I was told! So now I have a phone with no instructions or manual and I barely can make a call & I can't find anything anywhere on how to use it or any information! On my account it's just listed by my telephone number? I could go on & on & on but I've told my story so many times to so many people I'm tired of telling it! I would love to switch carriers but I can't. I'd love to get a cell phone case to protect my investment but they don't make any! So why did I even fill out this form? just in case this might make a difference? I'll keep looking until I die! Sincerely a tired customer of an ungrateful company! Welcome to The US! N1ck1 Brown!
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Assurance wireless cell phone
I received my cell phone today from Assurance Wireless...date of today June 5, 2019...Wednesday. I called the 1-888-321-5880 no less than FIVE TIMES! I cannot remove the back of this phone, which is a UMX, and nobody wanted to help me. I went through the same spiel/non instructions because your non-American agents would and could not help me. I have proof because Alice, my assistant also tried to remove the back of this phone so that I can install the battery. I am tired of calling the 888 number because I am getting nowhere. The last person, who was a man, told me to call Sprint. What good is that going to do? So, you either send me another phone with the instructions on how to take the back off this phone, or I will contact the FCC, the Better Business Bureau and your Headquarters in Parsippany, New Jersey. Yes, i do have their address. My home number is [protected]. The Assurance cell phone's number is [protected].
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Re: a wireless phone
RE:
Please provide customer service.
Laurita Mechy
[protected]
My phone is charged, green light is on, and the phone seems to be dead!
please refer this to someone who can help me.
I do not have another phone to call you and email is a good vehicle to communicate.
I was away for two months, in California, and my phone went to ROAMING status so
I shut the phone off, keeping the battery charged.
Laurita Mechy
LJ.[protected]@GMAIL.COM
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Every was fine until this morning; had a power failure this morning and phone was being charged; when power came back on after 5 minutes, phone shut down. What appears is Ultimate Mobile Xperience on phone screen.
Replied
Cell phone
I'm trying to get my phone to work and it's not and no I don't want you guys to send me a new one I don't know why but you guys have phones always do this whenever I have them and all that it always says that it's stopping everything else it's not loading nothing so I don't know what you guys are going to do you can help me figure my phone out or I'm just throwing it all out
I am trying everything to get my phone to work and it's not so your phone are junk
I want my phone on and it's not working and no I don't want you to send me a new one either
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Phone and customer service suck
I had an account with Assurance Wireless back in 2018 I switch to another company because the phone that they gave me was the biggest piece of crap I would ever used and when I called Assurance Wireless they kept resetting it and resetting it and refused to send me a replacement phone so I went to another company now I'm having problems with the other company and they told me to call Assurance Wireless to have them unlock the phone all phones are a lockable and their customer service it's telling me that they're not unlockable and the people that I'm speaking with are condescending rude unknowledgeable and they don't need to be doing a customer service job they make you feel like you're the biggest low life in the world because you're on a free service and they talk to you like you're stupid and honestly I think it's the worst customer experience I've ever had
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Unethical behaviour phone salesman
On are about March 15, 2019 Darlena A, Hill and I Floyd S, Hall went to the local Walmart located at 501 Sereno dr. Vallejo, ca. 94589 Where we approached the Assurance wireless phone salesman. The salesman told us, that we needed additional information for phone activation. We later came back with the papers requested unfortunately the papers that we brought did not meet the requirements. Darlena mentioned that she would be back with a copy of a bill that had her correct address on it. Sometime later Darlena walked back to the phone representative booth from her motel that was about three blocks away. It later became known to me that Darlena and phone salesman had a romantic interest. Additionally Darlena placed spyware in the home I share with my parents and the phone salesman placed penndot spycams outside my 123 Kathy Ellen dr apt #g5 Vallejo, ca. 94591 residence. Since then they used spy technology to monitor me and my family while gaining access to my online banking account, cell phone, and social media accounts. I have since then reported the Cyber Monitoring & Bullying to the local authorities.
1.Vallejo Police dept Incident report #[protected]
2. Federal Bureau of Investigation
3. Central Intelligence Agency report#GE2ETMQS
1700 Montgomery street, #300 San Francisco, ca.94111
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Phones
I received a phone from Assurance Wireless, the phone is extremely unreliable, this company should not be allowed to make fools out of their customers. A Barbie phone would be more reliable than thes phones. They do not make or receive calls, The first night I had the phone I was stranded and tried to call a friend, it was late at night, the phone wasnt working at all. I was afraid that I was going to be in the dark all night. It was late and there were no trains. I need a phone that is reliable, I have responsibilities that are dependent on my phone. I would not suggest or recommend this company at all.
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Assurance wireless customer service
The most ignorant and rude people I have ever encountered in my 57 years! No matter how you talk to customer service they LIE to you! Only phone company wants you to send your phone in before they send you replacement so even though you are paying for service they make you do without a phone for least 30 days and could care less! They are horrible. I got new service but they will continue to hear from me!
I have been talking to advisors about sending me a replacement phone because my phone drops almost every call and I haven't had internet service for 3 weeks, I cannot get on messenger which is how I communicate withy deaf daughter! Assurance Wireless said first I have to return my phone before they will send me replacement phone so I will have NO PHONE SERVICE for least
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Assurance wireless androit l50 cell phone; ph.# [protected]. Complaint! My ph# [protected] @ 11695 griggs st. Detroit, michigan 48204.
5/5/19
Cell phone new replacement 1week ago activated by Assurance Wireless. I have a senior Citizen Snap Program agreement and am up to date with account acitivity. Complaint: This replacment phone is serviced through Assurance wireless. And I cannot make calls or text messages suddenly; 5/3/19. This is a replacment phone because old phone was defective and could not work properly all the time. The old phone was serviced through Sprint telephone services. The New replacement L50 cell ph I see is serviced through Assurance Wireless. When I try to Boot it up too use and make calls or text it will not load but will stop working. It will read No service and com.android.phone has stopped; close app. This is the only means I to make emergemcies phone calls. I am disabled and live alone. The phone is no good and just replaced as new to me. please reply this message complaint asap. fix it at your end as usual that I can use this phone or send another replacement ph. email address: [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Cell phone
I am on my third phone in 3 weeks. These phones aren't very good. A neighbor received their phone the same day as I did and her phone has gone out once already. The customer service is horrible. Plan on being on hold in excess of 30 minutes. Assurance Wireless apparently has seen fit to outsource the customer service. I don't know in which country they are located, but English is most definitely a second language at that locale. At present, I can't get my phone past the blue Assurance Wireless screen. The third phone is being Fedexed. I don't know how much you think your time is worth, but the hours I have invested in this during the brief time in my possession has far outstripped any perceived benefit. In other words, these phones, for free, are more trouble than they are worth.
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Free cell phone
I have a government issued cell phone. I have been trying to contact Assurance Wireless's customer service but I'm unable to do so. Also I tried contacting Virgin Mobile with the same results. Fast busy signal and emails are undeliverable. I'm a senior citizen and really need to have a phone, and it sucks when you can't use it and are unable to contact the provider or the parent company.
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Ans phone
Phone lost service, it loses service every time I charge it. This time the service won't come back. Please send me a new phone this one is junk. Dan r damico
3993 iowa ave #116, riverside ca. 92507 n8914728 [protected] this is for assurance wireless. I need a phone so please resolve quickly. —
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Lifeline
I was looking to replace my phone with a smartphone. I noticed on the Assurance Wireless website that the Samsung J3 Achieve was compatible with the service as they were selling the phone for $109.99. I happened to check the Virgin Mobile USA website and they had the same phone for $69.99. I couldn't understand the price difference considering Virgin Mobile USA offers the Lifeline service under the Assurance Wireless brought to you by Virgin Mobile brand. So, I contacted Assurance Wireless and was told that devices not provided by or purchased through Assurance Wireless are compatible. I know this to be true because the phone I am replacing was purchased from the Virgin Mobile website a few years ago and I have been using it with the Assurance Wireless service. Since I was told the phones were compatible, I went ahead and ordered the phone from Virgin Mobile USA, because, why pay $40 more fore the phone if I didn't have to. I received the phone and when I attempted to activate it via the Virgin mobile website, I received a message that the phone couldn't be activated because it wasn't an Assurance Wireless phone.
I am of the opinion that Assurance Wireless/Virgin Mobile USA are trying to swindle money from customers. I plan to file a complaint with the FCC and contact my members of congress as well. A company like Virgin shouldn't be getting tax payer dollars.
The complaint has been investigated and resolved to the customer's satisfaction.
We appreciate your feedback and sincerely apologize for the inconvenience you have experienced. We value your business and appreciate you as our customer. For security purposes and to further assist you please send us an email at OurTeamAssuranceWireless@virginmobileusa.com with the following information:
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Coolpad illumina 3310a
I had an Android ZTE that started to malfunction, so I requested a new phone and I received an ANS phone and I was unable to send or receive pictures. Assurance Wireless Customer service told me it was the phone and I should order a better on from the Assurance Wireless Website, which I did.
I received the Coolpad Illumina 3310A and I am still unable to send or receive pictures by text. Despite several attempts to remedy the problem through Assurance Wireless Customer service. I am still in the same boat.
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
zte phone
I bought a phone from Assurance wireless ZTE it doesn't let me block unwanted callers the phone that I had as a replacement would let me block numbers . This phone I paid 83.00 i have tried to down load app to block callers and it has some kind of ZTE scam on it saying if I answer the question for being the 1 million person to use this web site and for purchasing ZTE phone you get 1000 gift certificate when in fact Walmart has Scam me of my money already then I spend all answering calls from the Scam hotline of questions.
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Replied
Phone disconnected
My phone broke then I paid $25 for another one which broke within 2 weeks. I called them and apparently I was due for a replacement phone which they sent. Within a week the screen froze but I played with it n got it working. They called me n wanted the phone back that I paid for. I asked if they were going to give me my money back they said no. I don't understand why I pay for a phone and they get it back for free. Now they have disconnected my service it's a lifeline service. I have been calling constantly since dec 2018 I still have not been connected yet. They want my broken phone back ITS BROKEN
Can anyone help me speak to someone that I can understand or someone that understands me PLEASE
The complaint has been investigated and resolved to the customer's satisfaction.
Assurance Wireless Phone Number:
PIN:
Full Name:
Address:
Last 4 of SSN:
Date Of Birth:
Customer service agent joan i1716750202 & customer service as a whole. No help just trying to get me to pay more!!
I called 611 on 12-14-18. I spoke to an agent i told them my phone recharge jack was not working. I was told I qualify for another phone. I was told I had to pay on $5. I gave them my debit card. I was told the phone would be there in 10 buisness days. I called 1-7-19 To find out where my phone was. I was told I did not order a phone and I did not qualify. I countered that by stating The customer service agent approved me and I already paid. She told me I was lying, I told her she (customer service agent a woman) she was a lier. She said I called on a day I knew the phone was off all that day. I told her I did not call on that day, she insisted. She said call the legal dept to make the claim that the company Assurance Wirelerless was lying. I asked for a supervisor and she hung the phone up on me.! Very rude! I called back. I spent five hours trying to tell my story to someone to get me my phone. I lost half a day looking for the phone I was charged and told I was approved for. But the customer service agent and including Joan I1716750202 said that I now had to pay more money. I only wanted my phone I paid for. The customer service is not doing their job. The seem to be making it harder for me to get answers. They waste my vaulable time and with all the different answers I dont believe they are there to help us. It seems like their job is to make it confusing and fustrating for us so we do not get the service we deserve. Their english is not understandable. The more I try to call back the more i dont get help. I think the company should honor what I was told on 12-14-18. I waited three weeks when I call back to find out I get told I am a lier, I was told I have to pay more money, and that my issues with the way I was not helped. I should i get my phone asasp. Maurice Steele [protected] pin 452358. I am considering call the executive board and someone other than Assurance Wireless customer service. They have charged me more, they did not send my phone, and when I called they only told me no!
Data usage
I have not been provided my 2gigs of data. My phone shows consistently under 500mb of data usage and yet assurance wireless insists that I have used used 2G. There is a clear discrepancy between my phone and there records. Even after updating my phone and resetting system updates, my phone continues to show I have not approached my allotted 2G data plan.
I have offered to send screen shots to verify my phone's records but assurance will not accept such proof.
I have accepted the burden of proof and can supply evidence. They have not done the same.
malfunctioning android, ans ul40
Assurance wireless is distributing an android phone that does not work. It doesn't hold a charge, it's system reboots itself spontaneously, phone gets hot, apps stop all the time, etc. I can barely make phone calls with it. The worst part is they won't give me a free replacement that works. Do not sign up with these people, because they have known about this for months, and have done nothing with the federal government to resolve it.
Sign up with safelink instead or get cricket, anything else than these people. If you have to use it as a lifeline, you will surely be dead because the phone they give out doesn't work at all.
ANS Virgin Mobile Android cell phones sucK !
ANS Andoid cell phone sold by Virgin Mobile using Assurance Witeless has more defects than any phone on the market which must be why its price is so very low, or given away for free when government gives out elderly free telephone services. Everyone I know received defective phone and I received two defective phones. A class civil action should be filed against Virgin Mobile to pay damages for undue mental anquish and suffering caused by their so-called telephones when they prey on the elderly and rip off the government. Mike DuPont paralegalassociates@hotmail.com [If anyone wants to be part of class action please contact me]
This site deleted my full email that starts with paralegalassociates so just put paralegalassociates before the @ sign
Receiving defective phone
I purchased a phone on assurance wireless phone store, upon arrival the phone has been found to have a large "CRACK" vs a scratch on the face of the phone. 3 attempts to receive a replacement phone for ZTE we received a ANS phone. I called and asked for a supervisor and was informed that they don't have supervisors.
My receipt number is 906627 the original date of purchase was December 3rd 2018
I'm seriously thinking now of safelink
laurie whelan
[protected]
Assurance Wireless In-depth Review
Overview: Assurance Wireless is a telecommunications company that provides free or low-cost cell phone service to eligible individuals. Their services are available in select areas and target low-income households. To qualify, applicants must meet certain eligibility requirements.
Plans and Services: Assurance Wireless offers a variety of plans with different features. These plans include data, talk, and text allowances, allowing users to stay connected without breaking the bank. They also offer additional services such as international calling and mobile hotspot, providing flexibility for users with diverse needs.
Phone Selection: Assurance Wireless offers a range of phones to choose from. These phones are of good quality and come with various features to meet different preferences. Users also have options for upgrading or purchasing a new phone, ensuring they can stay up to date with the latest technology.
Customer Support: Assurance Wireless provides multiple methods for contacting customer support, including phone, email, and chat. Their response time is generally prompt, and support is available when needed. User reviews indicate a high level of satisfaction with the customer support provided.
Application Process: The application process for Assurance Wireless is relatively straightforward. Eligibility requirements and documentation needed are clearly outlined, making it easy for potential users to determine if they qualify. The timeframe for approval and activation of services is reasonable, ensuring users can start using their phones without unnecessary delays.
Network Performance: Assurance Wireless offers reliable network coverage with good signal strength. Users report satisfactory speed and reliability of the data connection. Overall, user experiences and feedback on network performance are positive.
Billing and Payments: Assurance Wireless has a transparent billing cycle and offers various payment options. Charges and fees are clearly communicated, ensuring users have a clear understanding of their expenses. User satisfaction with the billing and payment processes is generally high.
Additional Benefits: Assurance Wireless is part of the Lifeline program, which provides additional benefits to eligible individuals. They may also have partnerships or discounts with other services or companies, offering users more value for their money. These additional benefits make Assurance Wireless stand out from other service providers.
User Reviews and Ratings: Overall, users are satisfied with Assurance Wireless and give positive ratings. They appreciate the affordability and reliability of the service. Some users have provided constructive feedback, but the majority of reviews are favorable. When compared to similar service providers, Assurance Wireless holds its own.
Conclusion: Assurance Wireless is a reliable and affordable option for individuals who meet the eligibility requirements. With a range of plans, quality phones, and excellent customer support, it offers a comprehensive package. The application process is straightforward, and the network performance is satisfactory. Overall, Assurance Wireless is recommended for those seeking a cost-effective cell phone service.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Assurance Wireless. Make it specific and clear, such as "Incorrect Billing by Assurance Wireless" or "Poor Customer Service at Assurance Wireless".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Assurance Wireless. Include key areas such as:
- Service issues: Describe any problems with the mobile service, such as coverage, data speeds, or dropped calls.
- Customer support: Detail your interactions with customer service, including wait times, the helpfulness of representatives, or any miscommunications.
- Billing and charges: Mention any discrepancies in your bill, unauthorized charges, or issues with payment processing.
- Product quality: If applicable, discuss the quality and functionality of the mobile device provided by Assurance Wireless.
- Account management: Explain any difficulties you've had managing your account, such as updating personal information or changing plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, bills, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Assurance Wireless. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any follow-up queries or resolutions offered by Assurance Wireless or the ComplaintsBoard.com community.
UnaliWear
6 reviews
Ameritech Services
15 reviews
ALTEL COMMUNICATIONS SDN BHD
2 reviews
Tagged
317 reviews
Nokia
844 reviews
Most discussed complaints
Stolen info and hardware 41 (opinions to this review) Schok volt sv55 model sv55216 39 (opinions to this review) umx android phones 9 (opinions to this review) Fraud 5 (opinions to this review) Replacement phone for free upgrade never received 4 (opinions to this review)Recent comments about Assurance Wireless company
Schok volt v55 phone replacementOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Assurance Wireless?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Assurance Wireless Customer Service. Initial Assurance Wireless complaints should be directed to their team directly. You can find contact details for Assurance Wireless above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Assurance Wireless. Discuss the issues you have had with Assurance Wireless and work with their customer service team to find a resolution.