Menu
Assurance Wireless
Assurance Wireless Customer Service Phone, Email, Contacts

Assurance Wireless
reviews & complaints

www.assurancewireless.com
www.assurancewireless.com

Learn how the rating is calculated

1.2 641 Reviews

Assurance Wireless Complaints Summary

35 Resolved
606 Unresolved
Our verdict: If considering services from Assurance Wireless with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
Assurance Wireless has claimed their business profile
Get notifications about new complaints and reviews of Assurance Wireless. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Assurance Wireless reviews & complaints 641

Sort by:

Newest Assurance Wireless reviews & complaints

ComplaintsBoard
C
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless False advertising fraud

on June 28th 2022 I was offered and upgrade to iPhone XR by an email which on same day I have contacted them and asked about the offer on the number provided in the email and the person I spoke too has told me my iPhone xr is on its way 2 days later I received the package which didn't had any iPhone some peace of shiit phone that buffers 720p video on YouTube so I contacted the Assurance Wireless and they told me first of all show me proof of email and the phone will be shipped in

24 hour the email that the told me to send proof is [protected]@t-mobile.com so I sent them

and I call everyday and everyday I hear more bushtit telling me we bushtit that promotion ended in May NEXT person says out of stock next person says will be shipped in 24 hours next person told me wait so its been exactly 10 days this company false advertising lies to people just get them singe the go sued many times and still omitting fraud I want what I ordered

Desired outcome: I WANT WHAT I WAS TOLD AND PROMICED TO RECIVE IPHONE XR

Read full review of Assurance Wireless
View 0 more photos
Hide full review
ComplaintsBoard
T
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Incorrect Charge payment not received

I lost my phone. I was told I had to pay 39.99 for a replacement phone. When I received the phone, it didn't work. I was told they were sending another phone and an envelope for me to send the other phone back.

When I received the second phone, I called to activate it. I was then told my service was cancelled so I had to re-apply.

I asked why did I pay for a phone when I had no service. If I reapply I get a free phone. The second phone also did not work.

I spoke with Rex, he was very RUDE. He told me I would have a full refund in 24- 72 hours. That was on June 18, 2022. I have not received any refund, no working phone, no phone call, no explanation whatsoever.

I sent both phones back to 1451 All points Ct. Ste 2 Plainfield, IN 46168. TRACKING # [protected]. IT WAS RECEIVED ON JUNE 30, 2022 AT 11:16 A. M.

I called AGAIN on July 6, 2022 and spoke with Roseanne in the Phillipines. Roseanne assured me that I would have my refund in 48 hours. Today is July 8, 2022 I still have not heard from anyone nor have I received a refund. Roseanne gave me another confirmation number. [protected].

I would like this to be handled so I can get my $43.34 so that I can get another phone.

Desired outcome: Full Refund $43.34

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
F
8:03 pm EDT

Assurance Wireless Assurance Wireless billing

I do not have any association with Assurance Wireless nor do I have a relationship with T-Mobile.

On 7-5-2022 Assurance Wireless billed my credit card for $40.29. I looked up Assurance Wireless and found a number [protected] I called several times but could not get past their machine because I am not a client and they do not recognize my phone number.

I called T-Mobile because they seem to be associated with Assurance. At one time they transferred me to Assurance; the machine asked for my zip code and immediately said something to the effect that they did not either get it or recognize it and hung up.

As a result of this scam, I had to cancel my credit card causing me a lot of work and frustration.

Desired outcome: I would like Assurance Wireless investigated for fraud and shut down. My payment was stopped but I bet they defrauded many

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
H
7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Free phone and free service

Two females of assurance wireless employees agent were trying to sell free lifeline phones to low-income family/person. They faked checking status of their phone service and tell them to buy their free phones.. at 9am-12pm, 1235 mission street San Francisco, Ca.

Desired outcome: None

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
J
5:00 pm EDT

Assurance Wireless cell phone

old phone died. they sent a new but never have anybody to help me to get nrw one to work properly

Desired outcome: want them to fix my phone yo use it

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
H
4:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Agent at 1235 mission street

This agent at 1235 mission, between 9 am to 12pm, in San francisco, is trying to sell free phone by the government. The two females are faking giving phone to low-income people and sell them instead.

Desired outcome: None

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
B
3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Harassment every 12 days to use the phone

I use my phone service once a month as I am required. But every 12 days via mail, email, and/or phone messages they threaten to cancel my service because I am not using it as often as they would like? Please stop doing that. I have used my phone every month at least once as I am required. I don't have phone service of any kind up here in the mountains. I have wi-fi. I got the phone for literal emergencies and yes, I do have to drive down into town to use the phone service. So I make the trip to town at least once every month to use the phone service and pickup supplies.

Desired outcome: Please stop reminding me to use my phone service every month,... every 12 days!! thank you

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
L
2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless What's going on?? $29? $69? Free phone??

I have always liked Assurance Wireless so I am surprised to be making a complaint. My phone has been messing up (gets hot when charged, certain functions are not working, i.e. when I restart the phone, it takes a photo, etc) I called Assurance last month, they said phone was no longer under warranty and I'd have to pay $29 & they'd send me a new phone. I told her I would call back with credit card. I called following week, explained why I was calling & the rep said I have good news for you: we'll be sending you a free phone!

I was thrilled, & she said it would take 3-5 business days to receive my new phone. After waiting 12 days & no phone arrives, I called again.

T he rep said she was looking up my account, etc.. She came back & says my phone is no longer under warranty. I was aware of that I tell her. BUT she says if I pay $69 they will send me a new phone. I was shocked & silent. After a minute of silence, the rep speaks up and says I am going to give you a discount, if you do it today it's only $39.00. I'm baffled as how price changed in 2 weeks, why has it changed & is this a language mix-up or confusion on their part. Their alt solution was dont use my phone for 30days & then re-sign up & get free phone.

Desired outcome: Obviously I'd like a free phone but I'd really like to know why I have gotten 3 different "solutions" here. Was the phone $29? or FREE? or now $69 discounted to $39??

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
L
5:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Unable to receive calls, refuse to correct my address, refuse to exchange phone!

We have been customers with Assurance Wireless for almost 9 years. For over a month now, my Assurance Wireless phone has not been receiving calls. I take excellent care of my phone. It was not dropped, it did not get wet, nothing. My family and friends have not been able to reach me. My phone does not receive calls. This has caused trauma for my family and friends. They experienced Life or Death Emergencies and Crisis Situations and were unable to reach me because of YOU Assurance Wireless. You also have a completely incorrect address for me. I have spent over 20 hours over the past month explaining both of these situations to Assurance Wireless customer "support" representatives. They will not resolve these simple issues. Simply exchange our phone for one that works and update our address to where we live so that the phone that you need to replace ships to the Correct Address. Assurance Wireless is proving to every customer and potential customer that they do not value their customers as human beings and do not realize that this unconscionable behavior and lack of caring by Assurance Wireless is causing pain in people's lives. Assurance Wireless is playing with Life or Death situations. Your customers are not just numbers, we are human beings. Take care of your customers!

Desired outcome: 1. Exchange our phone. Send us a new replacement phone free of charge.2. Update and correct our address.

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
T
11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Cellphone

This is my second complaint. I filed a Complaint last week re Assurance Wireless. I was accused by Customer Service that I had not return the phone. The phone was returned approximately March, 2022. I called Assurance Wireless and advised them as I have done in the past. I realize the Customer Service is lacking in training and morals. I was then told I had to pay $5.00 because the phone is out of warranty and then the amount now is $35.99. As I have mentioned to Supervisors and workers that I returned the phone and do not have the phone. Each representative I speak to now, tells me the same thing. Assurance Wireless I am wondering what values are they operating on?

As I have said in my first complaint, I have been dealing with this issue since January, 2022. I have been a member for 10 plus years.

I would appreciate some assistance with this problem. I am a senior with disabilities. Having with friends to assist with a temporary phone. Assurance Wireless was sent a letter from my doctor that I was not be without a phone, this was about 7 or 8 years ago, when they disrupted my service. At that time, I was sick and could not ambulance, doctor or anyone. I do not have a landline.

I am very thankful for the service, it has life line.

Thank you

Thomasina Brown

Desired outcome: This situation is remedy. And the replacement be sent as soon as possible. Also, it would be nice if they are advised not to give the us such a hard time. I have seen some other complaints against Assurance Wireless.

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
J
7:29 pm EDT

Assurance Wireless UMX cell phone

There's nothing good about this phone. I can't make a receive phone calls. I'm on my second cell phone this phone has lasted a week. Both of them stopped working, black screen won't charge nothing. I have not dropped them or gotten them wet. When I called assurance wireless about the 1st phone they said a new phone is on it's way should be there in 5 business days. I called assurance wireless customer service 7 days later And they told me they had no record of me Ordering another phone. I was without a phone for a month and 1⁄2. Every time I spoke to customer service They gave me the run around they hung up on me they transferred me to an automated service that hung up on me once again. Now I'm without a phone. Please fix these horrible issues or don't offer your service at all. Hopefully assurance can help me, I highly doubt they will

Desired outcome: I wish assurance wireless would do what they say they're gonna do

Read full review of Assurance Wireless and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
T
T
The guy you emailed
, US
Jun 29, 2022 12:21 am EDT

I'm having the exact same problem with the same phone and sl no replacement

ComplaintsBoard
O
12:44 pm EDT

Assurance Wireless Email claim

Hello , what is email address where need send police report if mobile phone was lost or stolen, thanks

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
T
10:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Cellphone number [protected]

My name is Thomasina Brown, I have been given the run around since January/February, 2022. My phone died December, 2021. Assurance Wireless sent a replacement phone out January, which Fedex advised they tried to deliver the end of January and First of February. I was home and not received the replacement phone. I filed complaints with Fedex and Assurance Wireless. The phone was never resent. I have been member of Assurance Wireless for over 10 years. I keep getting the run around with everyone. I am a Senior with disabilities and live alone. I do not have a home phone. My cellphone is and was my means of communicating with my doctors, emergency, families and friends.

I have a temporary phone through a phone, this was suppose to be for a minute, [protected].

Assurance Wireless Customer Service Representatives are not acting in a professional manner.

I appreciate your assistance with this problem.

Thomasina Brown

Desired outcome: I would like the replacement phone sent to me. I have dealing with this issue since January, 2022. What kind of nonsense is this?

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
J
12:11 pm EDT

Assurance Wireless umx phone

will not charge or turn on at all

Desired outcome: send me a new phone thats not umx.i am a cancer patient and need the use of my phone even if i use other carriers.i am very sick and cant afford to wait long or dont know i will survive til you even try to fix it.

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
E
11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Lifeline phone/service

I applied for a lifeline phone and service (free for elderly) with Assurance a week ago and they immediately responded that I qualified and that my phone would be delivered within 7-10 business days.

A week later I had my new phone in the mail.

The first problem I encountered was that could not activate it using the directions that came packaged with the phone.

I spent 2 days trying and at least 2 dozen phone calls with at least 6 different humans that could barely speak English only to find today that my phone was already activated to someone else on a Sprint account that belonged to someone else out of state (205 area code and I live in and requested a 850 area code).

These 6 humans all disconnected me when they figured out that the problem I was having was too tough for them to handle instead of following through and helping me get this resolved.

At this point as far as I'm concerned I not have a brand new phone poster if you know what I mean.

Read full review of Assurance Wireless and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jamie Boling
, US
Jun 25, 2022 7:37 pm EDT

Same as me! Everyone needs to know about there horrible customer service and useless cellphone service. Sad

ComplaintsBoard
B
11:18 pm EDT

Assurance Wireless Phone

They ordered a new phone for me and failed to put my address down correctly. (no apartment number)

*** now they are sending my phone back to the you all and cannot stop the pacge. ***

I have been waiting and going back and forth with fed ex for 3 weeks now.

Whoever ordered my phone needs a write up.

I need that phone to clock into work at my job because i work for temp agencies via work apps on my phone.

I have not been to work in over *****3 weeks*****.

Desired outcome: I WANT MY PHONE AND I WANT THAT PERSON TO BE DISCIPLINED EXPEDITIOUSLY.THIS IS COMPLETELY IRRESPONSIBLE AND MATTER MUST BE HANDLED CORRECTLY.

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
R
5:43 pm EDT

Assurance Wireless Government subsidized phone/Wifi

Customer service keeps hanging up on me in the Philippines and being super mean and rude to me. And I still after 2 hours have no resolve and a new phone that’s all paid up yet non operative as reported many times to those rude agents in the Philippines that choose to at times not speak English clearly and are of NO help. Please have all calls I placed today to [protected] fully&thoroughly listened to and reviewed by a Supervisor that handles customer service complaints there at Assurance Wireless , please.. Thanks, Robert Alton , You can reach me at; [protected]@YAHOO.COM ****Note:I still have my new phone all charged up and paid for but no service. Please help me as I have found I get NO help when calling the above mentioned phone #… again and Sincerely, Mr. Robert A. Alton

Desired outcome: My new phone getting service

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
M
8:47 am EDT

Assurance Wireless my removed minutes

I'm on the plan that is 1000 minutes and they have removed my minutes. 700 minutes removed WHY. I checked my account history and I haven't even used 250 minutes

Desired outcome: PLEASE PUT MY MINTUES BACK ON MY PHONE

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
G
11:12 pm EDT

Assurance Wireless My replacement phone through filing an insurance claim

Paying for my service and insurance on time for a year plus... My LG Stylo 6 Broke and Assurance replaced it with a smaller screen cheap free government cheap on the the corner phone wtf... Called to get an equal device or better and basically got the duck you for being a paying customer and not only that it's a freaking blue freaking phone I hate the color blue...

Desired outcome: A f you and are payment on is needed on the 10

Read full review of Assurance Wireless
Hide full review
ComplaintsBoard
R
11:18 am EDT

Assurance Wireless Implementing acp onto my phone after 25 plus phone calls

A most frustrating experience since June 6th,2022 after the EBB program ended, trying to get the ACP Dept. and so called Back Office to simply do their job! after being lied to, hung up on and getting the run around I'm appealing to you to do something. I been a customer since 11/18 with assurance wireless and this takes the cake of the most frustrating provider experiece ever!

My Info :

Ray Mashburn

[protected]

Ref case # [protected] and there has been Multiple!

ACP verification and authurization # B62705-34250

Thank You

Sincerely,

Ray Mashburn

Desired outcome: To Implement ACP on to my phone ASAP !

Read full review of Assurance Wireless
Hide full review

Assurance Wireless In-depth Review

Overview: Assurance Wireless is a telecommunications company that provides free or low-cost cell phone service to eligible individuals. Their services are available in select areas and target low-income households. To qualify, applicants must meet certain eligibility requirements.

Plans and Services: Assurance Wireless offers a variety of plans with different features. These plans include data, talk, and text allowances, allowing users to stay connected without breaking the bank. They also offer additional services such as international calling and mobile hotspot, providing flexibility for users with diverse needs.

Phone Selection: Assurance Wireless offers a range of phones to choose from. These phones are of good quality and come with various features to meet different preferences. Users also have options for upgrading or purchasing a new phone, ensuring they can stay up to date with the latest technology.

Customer Support: Assurance Wireless provides multiple methods for contacting customer support, including phone, email, and chat. Their response time is generally prompt, and support is available when needed. User reviews indicate a high level of satisfaction with the customer support provided.

Application Process: The application process for Assurance Wireless is relatively straightforward. Eligibility requirements and documentation needed are clearly outlined, making it easy for potential users to determine if they qualify. The timeframe for approval and activation of services is reasonable, ensuring users can start using their phones without unnecessary delays.

Network Performance: Assurance Wireless offers reliable network coverage with good signal strength. Users report satisfactory speed and reliability of the data connection. Overall, user experiences and feedback on network performance are positive.

Billing and Payments: Assurance Wireless has a transparent billing cycle and offers various payment options. Charges and fees are clearly communicated, ensuring users have a clear understanding of their expenses. User satisfaction with the billing and payment processes is generally high.

Additional Benefits: Assurance Wireless is part of the Lifeline program, which provides additional benefits to eligible individuals. They may also have partnerships or discounts with other services or companies, offering users more value for their money. These additional benefits make Assurance Wireless stand out from other service providers.

User Reviews and Ratings: Overall, users are satisfied with Assurance Wireless and give positive ratings. They appreciate the affordability and reliability of the service. Some users have provided constructive feedback, but the majority of reviews are favorable. When compared to similar service providers, Assurance Wireless holds its own.

Conclusion: Assurance Wireless is a reliable and affordable option for individuals who meet the eligibility requirements. With a range of plans, quality phones, and excellent customer support, it offers a comprehensive package. The application process is straightforward, and the network performance is satisfactory. Overall, Assurance Wireless is recommended for those seeking a cost-effective cell phone service.

How to file a complaint about Assurance Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Assurance Wireless. Make it specific and clear, such as "Incorrect Billing by Assurance Wireless" or "Poor Customer Service at Assurance Wireless".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Assurance Wireless. Include key areas such as:

  • Service issues: Describe any problems with the mobile service, such as coverage, data speeds, or dropped calls.
  • Customer support: Detail your interactions with customer service, including wait times, the helpfulness of representatives, or any miscommunications.
  • Billing and charges: Mention any discrepancies in your bill, unauthorized charges, or issues with payment processing.
  • Product quality: If applicable, discuss the quality and functionality of the mobile device provided by Assurance Wireless.
  • Account management: Explain any difficulties you've had managing your account, such as updating personal information or changing plans.
Include any relevant transactions with the company, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally impacted you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, bills, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Assurance Wireless. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any follow-up queries or resolutions offered by Assurance Wireless or the ComplaintsBoard.com community.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Assurance Wireless customer service

Website

www.assurancewireless.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Assurance Wireless?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Assurance Wireless Customer Service. Initial Assurance Wireless complaints should be directed to their team directly. You can find contact details for Assurance Wireless above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Assurance Wireless. Discuss the issues you have had with Assurance Wireless and work with their customer service team to find a resolution.