Menu
Aspen Dental Customer Service Phone, Email, Contacts

Aspen Dental
reviews & complaints

www.aspendental.com
www.aspendental.com

Learn how the rating is calculated

1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Aspen Dental has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Aspen Dental. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aspen Dental reviews & complaints 1644

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
2 reviews
1
16 reviews
Sort by:

Newest Aspen Dental reviews & complaints

ComplaintsBoard
J
12:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental no medical ethics

They are sending my account to collection. I have requested itemized billing listing services rendered, out of pocket payments, insurance payments and credits (yes, credits!). The billing doesn't reflect the services and payments I made. Two weeks after getting a $71. credit for overpayment, I received a bill for over $900. with no additional treatment. The dentures are a problem for over a year. Services were billed and never received by me. This is a scam with a veneer of highly organized dental care.

Read full review of Aspen Dental
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental up-charging

My experience is best described as like when you go into a quick oil change place and they try to sell you the $200 radiator flush and all you came in for was the $29.99 oil change. I should have heeded the warning from my wife but I went to Aspen Dental in Danbury Ct. I decided with the New Year, I would call for a simple cleaning and check up. Well I went into the office and x-rays were taken and then I saw the dentist. I advised him prior that I had no problems with my teeth, no pain, no issues except for one filling (actually just a portion) of the filling that had fallen out about few months prior. But still with that I had no pain, no problems. I wanted a cleaning and the filling re-filled. First he started in with the “you need a deep cleaning and scaling”. As for the filling that would be simple and easy and we can schedule that for next week. He also recommended a cancer screening. I asked him why I need a cancer screening. Was it my age? (47). There was no history of cancer in my family. Well he never gave me an answer. While I was waiting for the cost of this “deep cleaning” the agent was having a long conversation with the “officer manager” or a better title would be sales manager. The total was $3400 of which I was personally responsible for $1750. They claim that the anti-biotic shots were not covered by my insurance. (Since then I have checked with my insurance and another reputable dentist and was advised that those shots are only necessary if there is an infection but not a routine). I returned on January 19th, for my simple filling. Again, I wish to repeat that I had no pain, no problems and no issues with ANY of my teeth including the tooth with some of the filling missing. Well I sit in the chair and the dentist begins to work. Prior to the procedure he explained nothing. The only question he asked was what color filling do I want? Well unbeknownst to me (he had numbed the area) he was scraping out the entire old filling. He then re-filled as a temporary filling. So thinking all was done and ok, he claims he could only do a temporary filling because he found damage to the pulp of the tooth. Mind you I did not ask him to scrape out the old filling but to fill the area that was missing. He claims I now need a root canal, which of course is close to $4500 and I would have to pay $2000 out of pocket. Not to mention that since I have left the office I have had intermittent pain in that tooth. When I came in I had no problems. In addition that evening after the procedure and when the numbing wore off I was in severe pain. I called the office immediately and gave the dentist the pharmacy number where he said he would call in pain killers. Today is the 25th and let’s just say I am still waiting for him to call in the prescription. When I called back to see why it hadn’t been called in, he stated the number I gave him was a residence number. Absolutely BS. After reading numerous complaints and listening again to my wife’s experience, I clearly see their ploy. It is called up-selling or up-charging. You come in for a simple procedure and their job is to increase your bill so that there is an overage, up and beyond what your insurance will cover. It is that plain and simple. They are more concerned with selling services than the patient.

Read full review of Aspen Dental and 9 comments
Update by 747Marine
Apr 07, 2011 1:47 am EDT

Sorry Matt my comments were for Allie of Aspen Dental

Update by 747Marine
Apr 07, 2011 1:42 am EDT

@Matt from Aspen Dental. You are full of crap like all of Aspen Dental. I did complain, I did call, I did email and NO ONE responded. Actually it has been 2+ years and still awaiting a response. The personnel at the Danbury office, only care for the bottom line and that is the dollar. Don't you guys get it? No obviously you don't. From what I can see from the numerous complaints on this site and others, Aspen Dental has many issues. Every chance I get I tell EVERYONE about the BS of Aspen Dental. I tell friends, family, colleagues, neighbors and total strangers that I meet the crap that Aspen Dental attempts to pull. My concern is for the people that do not realize what you are doing. Where are all the positive comments about Aspen Dental? Oh and not the ones that are made up by Aspen Dental personnel. Lastly, I hope and pray this upcoming class action suit puts Aspen Dental out of business. But you know what sooner or later, word of mouth will take care of that.

Hide full review
9 comments
Add a comment
C
C
connclassics
Danbury, US
Apr 22, 2011 2:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

These pukes are like used car dealers...bait and switch..AVOID THEM LIKE THE PLAGUE !

When they did my upper plate, which now has a broken tooth, they told me about 2, 000 for the lower, when i scheduled an appintment and got a price it was $6, 000++. When i said NO they said "if you have a CVS card, they would "discount' that by 25%..."
unconcisable crooks...

C
C
CTDanbury
Danbury, US
Aug 13, 2009 7:10 pm EDT

Thankyou Sir,
i have no dental insurance and out of work for 9 months and am due for my 6 month cleaning so was gonna go there as it's right near my house and with free X-rays yet.
I didn't realize there is some sort of dental scamming going on out there. I've been calling local dentists to get a price on a simple cleaning and getting the run around.
They all say they need to do a full exam which will cost up to $350? The local Hospital Clinic is not accepting new patients and they told me they don't have discount pricing tho I called 8 months ago and they had $50 cleanings so i don't know where the uninsured/jobless are supposed to go for routine care? Guess I'll stick with my last dentist who now charges $140 for cleaning and insists on x-rays once a year tho I don't think they will force you if you cannot pay. I just found this website by chance too. Very scary. A local private dentist I called would not tell me there rates, the receptionist said I have to come in and she wouldnt tell how much an office vist would cost!

C
C
Cherle Trimarche
Sandusky, US
Jul 08, 2009 2:53 pm EDT

I was previously employed by Aspen Dental for a receptionist job. I had previous experience. I however did not know how to operate their computer system wizards. I was told that they had an excellent training program . The first day I started they put me at the front desk with no one to train me on the computer. Everytime I would ask a question the girl that was to train me would cop an attitude because she was overworked. The office manager was promoted to open other offices around the United States and she had a no care attiude. Patients would call in to ask about their bill and I could'nt answer them because I had no idea how to look this up. The office manager told me that I would have to start taking care of these problems myself and I informed her that I had no idea how to look it up. I told her that I would be happy to if I could get someone to train me . This went on for two weeks and finally I got tired of going in every day and trying to get someone to take the time to show me what I needed to do so that I could do my job properly. It was the worst experience I ever had trying to learn a job and hitting a stone wall trying to get someone to help me. I would of been a great employee with the proper training. I hope that they change their practices with employees and patients as well. Hopefully someone will take notice to improve overall buisness of Aspen Dental.

B
B
bigcheese
Oxford, US
Jun 01, 2009 10:54 pm EDT

AND! if the doctor tells you that you need a root canal AFTER taking out your old filing...i would go back to the other doctor that did that last filing. AND why go there after your wife had a bad experience. your just wasting the doctors and your time!

B
B
bigcheese
Oxford, US
Jun 01, 2009 10:48 pm EDT

how ca you compare an oil change to dental work. shut up!

A
A
anonymous
, US
May 20, 2009 11:59 pm EDT

i agree with everything everyone is writing about Aspen dental. i was a previous employee of aspen and i know what they are all about. they are definately out there to get your money and dont care about the patients. the hygiensts prefer to reschedule prophy cleaning patients and see perio patients in a heARTBEAT. the doctor refuses to dmo patients because he gets no money out of it. they should definately be ut out of buisness for what they are doing. SELFISH, IGNORANT, MONEY HUNGRY and make the employees work like dogs and pay them minimum wage.

S
S
sadiesue
goshen, US
Apr 22, 2009 8:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my experience was at Aspen in Goshen, In. No problems with office staff or dental assistants, only the terrible Dr. Windsor.

I am a pediatric dental asst. since 1990, so I know a thing or two about dentistry.

I could go on for days about Windsor. He is 100 percent jerkoff.
He never speaks, not to greet me, not to tell me what he's doing, nothing. I had my eyes closed and was very numb when he numbed me more without asking if I needed it. I was numb for 12 plus hours! Bad chairside.
While silently working on two average fillings, he rested, or should I say mashed down, his big dumb forearm so hard on my forehead that it bent my glasses, so I opened my eyes. They were passing instruments OVER MY FACE! This is a big no- no that should have been day one of dental school.
now, two short months later, the crappy fillings have always trapped food because he left a ledge, and floss popped one out last night.
I told Aspen I would never be back, so now I get to pay for someone else to fix Windsors lousy work, yay.
oh yeah, he also recommended endo or extraction on a tooth that I have since had x-rayed and shown to two other dentists. They both agreed that the tooth (pain free, never a problem) is fine and Windsor is a quack.

M
M
Matt
Boston, US
Apr 13, 2009 3:06 pm EDT

My wife went in to Aspen today. She's had six month cleanings at other dentists and always received compliments on her dental hygiene. The dentist recommended a scaling. We've got great insurance through Delta Dental, but they wanted $600 for antibiotics and irrigation, and a $300 deposit up front. Seems like a rip-off, esp. in light of these previous comments.

L
L
Laurie
Marshfield, US
Mar 09, 2009 10:25 am EDT

I went in to have a filling replaced that fell out. Ant like others was told i needed deep scale cleaning with med inplants, a tooth pulled and particial dentures. i went to another dentist for my onyl molar left to be pulled and said it absolutely does not need to be pulled he drilled and filled and off I went. I should not have gone back to aspen but i did. i got care credit card and they charge the card the max i had available which was $5000.00 I only had $1900.00 of dental work done this was in oct of 08. I am still fighting with them to credit my acct. They say it covers future dental work when I need it. I have never been charged for a service i have not recieved and told in case you need it, it has already ben paid for. I am going on 5 mos of we are trying to fix the problem i have called thier corporate office and i get the same run a round. if you have not gone to aspen dental yet____ DONT, RUN! they are the biggest rip off, and with the economy the way it is, shame on them for taken advantage of people.

ComplaintsBoard
M
4:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental it felt like an auto repair shop

Aspen Dental in Danbury Ct. This place reminded me of one of those quick lube places where you come in for the $20 oil change special but they insist on adding on, adding on until you are convinced you need $300 worth of work done to your vehicle. Unfortunately, I should have listened to the warning I was given by my wife. I went into Aspen Dental on the first occasion to get a simple cleaning and check up. Well after an examination it was determined I had no major issues with my teeth but would require a good cleaning. Then it went to a good scaling. Then it went to a severe scaling. Well low and behold the bill for this 3 stage cleaning would be a close to $4, 000 which $1700 or so I would be responsible for. What I found very strange is that prior to them giving me the cost the person about to give me the information as to the cost, was in "conference" with the office manager on cost of this work. My 2nd visit was just worse. At my first visit my only issue was part of an old filling had come out. The Dentist only asked what color would I like the filling. Now keep in mind that I have never, never had any pain or issues with any of my teeth especially this tooth in question. Well he commenced to work on the tooth and unknown to me he filled the tooth with a "temporary" filling, not a permanent one. Why did he do this? This was his and the office excuse as to how they could tack on "extra" charges and then now say there was a problem with the tooth, because he "dug" out the old filling and stated I needed a root canal done now. So he fills the tooth with a temporary filling, I now need a root canal and since I left that office which was January 19th I have been in pain ever since. It seems when he dug out the old filling he hit a nerve on the tooth and that is why I now experience pain on a daily basis, when I had NO PAIN in anyway shape or form prior to entering this facility. I called the dentist that evening and advised him I was in pain. He stated he was going to call in a prescription for pain killers. Today is January 24th, and he still has not called in the prescription. When I finally called the corporate office to complain, he then called me back 2 days later to state that I gave him the wrong number. What BS. I have now taken the step of contacting, their corporate office, my insurance company, and I will contact whomever governs dentists in Connecticut. I am still waiting to hear back from the corporate office.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
J
1:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental horrible!!! stay away!!!

Where do I even start? Unprofessional receptionist with no knowledge of forms available on the website, was not able to use coupon on website even though a co-worker (and boyfriend) were able to...under 21 WITH dental insurance, 10 root canals, $12, 000+ to fix everything, 3 appointments per root canal, rude dentists, etc etc. I could write for days!

If you're even thinking about coming here, think again. They will take your money!

Read full review of Aspen Dental and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Marilyn Albert
West Hartford, US
Jan 24, 2009 8:55 am EST

I visited an Aspen Dental office in Farmington, CT this past week. The front receptionist was very cordial and accomodating. My initial consultation appointment time was delayed for about a half hour (possibly they overbooked or there may have been someone with a dental emergency before me). The X-ray technician was very proficient and took the numerous pictures in an expedient fashion. The dentist I met with was very knowledgeable, although we had a difference of opinion on my dental problems and the order of steps required to correct them. She agreed to perform some work for me in the order I chose and I made another appointment for the following day. The "office manager" was the only snag in the whole scenario. She was bordering on rude when I went over the huge list of services that kicked out of their computer, claiming that basically you had to sign on for the whole kit and caboodle ($5, 000) instead of doing it bit by bit, as I was on self-pay with no dental insurance. The following day, the dentist from the day before performed the work I requested first, and I was enormously pleased with the results. Point of note, I was taken in just minutes after my set appointment time the second day as opposed to the initial consultation the day before. Again, the only snag was the office manager, who practically sneered at me and stated that Aspen Dental farms out the balance of work that I needed performed. They are not an all-inclusive full service organization and you need to state exactly what your dental needs are to ascertain if they perform that at their particular office. I called the customer service center and they did give me a referral to another dentist in their network (receptionist was very nice at that other dentist's office when I called to make an appointment). The second dentist also quoted a price that was one half of the estimate that Aspen Dental had printed out for me for the initial extra work I needed done. The receptionist also stated that I could have it done in segments that I could afford, since I do not have dental insurance. The only trepidation I had was when I questioned the Aspen Dental customer relations girl exactly how they picked referral dentists (does the dentist solicit them or do they solicit dentists to join their network).

ComplaintsBoard
L
9:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental deceptive business practices

I went to Aspen Dental for a free examination. I went because my wife had some work done and was very uncomfortable with the business practices involving upselling, bait and switch and general unethical treatment. I was also motivated to go as my insurance changed and I was forced to find a new dentist. I got my free examination and was told I needed a deep cleaning, 4 cavities repaired, 2 fillings removed that were failing, a bridge removed that was old with one supporting tooth was weak. I was also told I had bleeding gums in which I do not. The dentist then proceeded to agressively dig at my gums and then with a swab show me blood as proof of the bleeding gums. It was clear to me I was being played as a sucker.

I asked the business person to provide me with a detailed statement of the work I needed. He agreed and then never gave it to me. Rather he gave me an estimate for about $1400 for the cavities and a deep cleaning. He marked it down to ~$700 because he claimed I had a "good insurance plan". In fact, I had no insurance rather I had a plan that if participating members subscribed to the plan they charged published set rates for different services. I wasn't going to let these people to anything to me.

I then went to the dentist that has cared for me for 20+ years. I was told I had no tooth decay, gums were fine, bridge is fine, bones are strong. It's clear to me that I was being set up for treatment I didn't need, upselling, bait and switch. I recommend to stay around from these clowns. They are potentially dangerous to your health. If our state cared they would close these people down. Its very clear to me that a few simple visits by people from the state would see the practices. I have to wonder why this hasn't been done yet. Then again its Ma. government...

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Mohammad shakil Ahmad
Brockton, US
Jan 02, 2013 5:36 pm EST

Hi my name is Mohammad shakil Ahmad, I am visiting Aspen dental, Brockton MA since last 2 years.But I am fully unsatisfied with theree work.Several time they send me wrong bill and I have to argue to correct it.The recent complaint is the above all my complaint .On january 1st 2013 the make my appointment six months ago and on 27th dec 2013, I got an e-mail for my appointment confirmation, I confirmed on line.I want to let you very clear when the was making appointment, I asked the secretary that are you open on that day she told me they are closed only 2 days in a year on thanksgiving and x-mas.I went to aspen dental on my scheduled time and date but there was a notice on the door that we are closed today no body gave me a call for the closure.The wasted all my celebrations and I also took day off for that.When today I went to Aspen dental to ask about the happening the manager Jenifer told me that i am lying but when I showed the appointment card issued by aspen dental then she told me she does not know any thing about it.She even don't said sorry and went back in her office.I want some solution otherewise I will go furthere.She is very uncurtious, She is stupid and manner less.My e-mail is ahmadshakil12@yahoo.com My phone # is [protected]

J
J
Jenn
, US
Jan 31, 2009 2:34 pm EST

So you have enough time to go to the dentist your wife had a horrible experience at and then, you had even more time to go back to your old dentist to have him say your teeth are healthy?

Massachusetts government is what it is because people vote Deval Patrick into office. Every election is the same democratic junk, nothing new!

Lastly, don't you think the BBB and Ag's office has most likely already done an investigation and found nothing?

ComplaintsBoard
D
11:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental ripped off on dentures

I had 100% coverage on new dentures up to $1500.00, so I decided to get new dentures, I went to Aspen and the woman that handles the billing and ordering of the dentures, did not even ask me which ones I wanted, she automatically set me up for the top of the line dentures, which cost $2000.00, knowing that I would still have to pay the remainder, I was approved for a GM card which allowed me to make payments. After months and months of trying to get the dentures at a proper fit, I went to get my new dentures, when they put them in my mouth, they looked terrible, and they didn't fit right, I couldn't talk, nor wear them, after months and months of trying again to get them to fit, a new dentist from Easton, decided to "help" me and make me new bottom dentures, they fit wore than the other ones, and when I told him just this, he took the attitude that he was not making me another set, nor giving me my money back, but I could have the first ones back...why would I want another set that didn't fit?...I decided to try and wear them, but when I compared the top dentures to the bottom dentures, the bottom dentures were not the same quality, the teeth were yellow, they were the low grade teeth put in a $ 1000.00 price tag...I am contacting consumer affairs and the BBB to get my money back...I have to past the uppers in once a day, and the bottoms in 4-5 times a day...

Read full review of Aspen Dental and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
SJ40
, US
Apr 29, 2011 9:02 pm EDT

The fact that they don't accept title 19, doesn't mean anything. Nobody is obligated to accept goverment insurance. And a lot of dentists don't accept it, so there is nothing to be suspicious about. As far as the cst of dentures go, it included your extractions. Did the price for dentures that you fund during your research include that? I can assure you, it did not. And before you ask -- no, I don't work for Aspen, although I am a dentist.

T
T
teeth still killing me
Fort Madison, US
Jul 31, 2009 1:39 pm EDT

Just visited a new aspen dental office that opened in West Burlington. My appointment was at 8:00, left the office at 11:00. Nothing more than an exam and x-rays were done. I went to get a price on a set of dentures (full upper and lower) and was quoted 7, 500 including extractions, my insurance covers 1500 for dentures and some of the extractions. My estimate was 5, 564 after insurance. Thought that this was a little high so I searched for average cost of full dentures in Iowa. Came back with results stating that the average cost of dentures in Iowa were ~$2, 500. After a little more searching found info stating that premium dentures could range from $[protected] (for top of the line), funny because even their lowest option was still quoted as 4200 after insurance. The office manager "didn't have time to break-down the costs for me as they were double-booked and needed to get to other patients".

This is when I got online and looked up reviews of aspen. Let me tell you what: I have seen child molesters get better reviews from the public. I've been searching for an hour now and have yet to come across ONE review that wasn't horrible (besides on their website). Anybody reading reviews of this company would be well advised to stay away.

On a side note:
While waiting for my exam a lady came in for her appointment and when asked for her insurance she gave them a title 19 card and was told that they don't accept title 19. This made me suspicious from the start. What kind of company will not accept a government paid health care service? answer: One that is out to over bill, over charge, and provide shady service.

A V O I D A S P E N D E N T A L

ComplaintsBoard
J
6:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental Dental Services

I started going to Aspen Dental to have some work done in Vestal, New York. At that time the dentist said there was an area of concern on my tongue maybe being cancerous. However, was not able to make an appointment with the surgeon because I had 2 different insurance companies and hadn't gotten the other card yet.

Didn't care and refused to bill my insurance company for the visit to the surgeon. Was taken in and a print off was run for all the services that I had to have to have done and until I was able to come up with 50% of the fees then nothing could be scheduled.

I felt so be betrayed...My insurance would have covered the fees with no problem for the surgeon. Instead of letting my take advantage of the bennefits that I worked so hard to get they said that I would need to sign a contract and pay for services that weren't even going to be rendered in the same calendar year.

Then I had a problems with my face being numb on my left side because I had some infection going on in my upper left side... I went in and they wouldn't even let me see a Dentist until I signed a contract.

John - the General Manager - came out of the office because I wasn't going to sign because not all work was being done. I explained to him that I had a problem with being charged for work that wasn't done in the same calendar year. He was one of the most rudiest people I have ever seen and I thought to myself he is a General Manager? As a matter of fact the whole office was so unprofessional it made me sick. When I just went in for a numbness on my left side of my face - they didn't care if you don't sign a contract then you don't get to see the dentist. John - the General Mgr. said if you don't like the way the do things go some where else! I said how can you charge for something that is not going to be done until the following year. He looked at me and said are you wanting me to commit insurance fraud. I was so angry I up and left that office. Went out to the car and called the office and who answers the phone ((((John - General Manager)))). He really was so unprofessional it made me ill at my stomach. I told him was face was numb and that you refused me service... I also told John - General Manager that I was going to call both insurance companies and file a complaint against Aspen Dental.

He then got half way decent and said well come on back and you can see a dentist. Well, I had taken off work and had to go back to work so he said he would talk to the Dentist and have them call a presciption in for the infection in my mouth.

To all of you that are thinking about having work done re-think going their because the same thing will happen to you. All these people care about in getting you in and then running their famous printouts and having you sign a contract in which you aren't allowed to pay when they do the work.

Aspen Dental shouldn't even has their doors open to the public because of the way they treat their customers.

Read full review of Aspen Dental
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
11:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental dishonest, poor work and customer service

I totally agree with all the complaints on this forum. I started my nightmare with them last Feb. and it continues. They have ripped both me and my insurance company off in just about every way that is mentioned: fit, cost, billing my insurance co. for teeth I don't have, and would never accept! Refused to reimburse them...Do what I have done, contact your State's Attorney General, the Better Business Buearu, your insurance company and let them know what is going on! These people are the worst of the worst when it comes to corporate greed! Even contact your local news stations. One contacted me after I sent a letter out to my Attorney General, and I CANT WAIT to see the investigative news story they are doing on these theives! Enough is enough...sure do hope they don't ask for any of the bailout money these other corporations are asking for!
By the way, if anyone is aware of an attorney in the Ohio area who is willing to bring a class action suit against these theives, please let me know, I'LL BE THERE!

Read full review of Aspen Dental and 8 comments
Update by Cathy
Dec 04, 2008 11:08 am EST

Sorry, it was last November that my nightmare started!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
C
C
csnell
, US
Sep 13, 2016 4:03 pm EDT

Follow up to previous post.--I just got off the phone with the Manager Curtis Jewell
He confirmed that my services were to be paid 100% by my insurance and that when they didn't pay, supposedly, I now had an outstanding balance. Yet even though he confirmed my phone number and correct address in AZ on file, I never received one call or mail from them stating any of this.
When I told him I recording the call, he said I was supposed to tell him that at the beginning and hung up on me.

C
C
csnell
, US
Sep 13, 2016 3:42 pm EDT

I came to them for the first time in Jan 2014. Cleaning and 1 filling (no anesthesia). I paid what they told me I owed and left. Now more than 2 yrs. later I see they have put a delinquent charge on my credit report for $85. I have never received anything stating there was even a question let alone a charge!. Then when I call them today, I'm put on hold numerous times, being passed from one to the next. I sat on hold for 13 min. only to be told they did 2 fillings and not one. When I said no they didn't, she said someone would look into it and call back. We'll see...but in the meantime, my credit is being dinged for no reason!

P
P
privateyegirl
Scituate, US
Jul 17, 2012 7:12 am EDT

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

N
N
NMartin
Mansfield, US
May 03, 2012 10:58 pm EDT

THEY ARE TERRIBLE! After two years, several phone calls, and explanation of benefits forms given to Aspen Dental in Mansfield they are still trying to collect money that was discounted by contract from our insurance carrier. They are a scam! Reporting to BBB and Attorney General's office of Ohio.

N
N
Natchez
Vancouver, US
May 04, 2011 12:29 pm EDT

This place is the most unprofessional, I have ever seen in my life.They fail on all levels, customer service sucks, there is none as a matter of fact, they treat you like crap, Not concerned about sterilization techniques.Everyone has perio problems and needs to have high dollar cleanings, the only procedures that the assistants along with the hygenists know is how to be rude to you while discussing other peoples accounts and dental problems, and they are so full of themselves that they don't even care that you are sitting right there.So needless to say they are not giving alot of their attention to you and your needs as a pt. and that is their job.I don't know how this place is aloud to stay in buisness.

D
D
dan demaris
milwaukie, US
Feb 24, 2011 2:43 am EST

Aspen Dental in Vancouver, WA is a rip off place. I recently went in there and saw a dentist, DDS Karl Smith, for what was presented to me as a totally free Exam and X-Rays. Turns out they billed my insurance. When I spoke to them they promised to refund all the money to the insurance company. Now, about 10 days later, they want me to pay the $115 that the insurance company denied. I will send them a letter of demand to return the money or I will sue them for fraud and pour workmanship.

K
K
K-Private
, US
May 24, 2010 8:07 am EDT

I have not had any bad experiences with them; only been there once time thus far. No work done yet but this forum is scaring me at bit.

O
O
Ourfriend747
New Haven, US
Aug 04, 2009 2:06 pm EDT

8/4/2009 11:58 AM

I had a dental hygiene follow up appointment today with Aspen Dental in Orange CT. The first thing they told me was that before I could get the follow up, that I had to pay for an balance due of $111.00 or more for the follow up. I disagreed because I had agree to paid up front the entire amount for the treatment of removing all my upper teeth and having a denture made to replace them, along with a lower bridge, adjustment follow ups and the dental hygiene procedures and one follow up for that procedure. I specifically told the accountant to give me on paper the details and cost of all that had to be done, before I even agreed to have the work done, which she did give me a spread sheet, with all the details.

I told her that I did not want any surprise fees later and specifically told them that I needed a specific type of pain medication after having all my teeth pull, which they did not comply with until I got angry and demanded for my original request to be comply with. I even brought in my primary care Dr's. Name from the V.A. so they could contact him as to my pain tolerance and why I needed that specific pain relief medication. They recommended me to take aspirin or over the counter pain relievers, which I new from paste experience that it was not going to relief my pain.

Before I got any treatment at all I paid upfront $1500.00 and then after paid $890.60 total of 2445.60. The accountant that spoke to who was not the same person I spoke to originally was rude and frankly did not know how to treat a paying customer and told me to leave if I was not going pay what I owed.

I still have follow up appointment for the denture adjustments which was also included in the original price. When I paid up the $890.60 I asked if that was it and the girl said yes, that I was all paid up. Considering that the spread sheet she originally gave me, plus discounts it totaled to $2980.00. According to the original accountant I was supposedly fully paid at 2444.60. The difference of the quote on the spread sheet from what I paid is a discrepancy of $534.40 which does not jive with the amount quoted this morning of $111.00 that I was required to pay for that follow up which is indicated on my page receipt for next appointment which was today of $27.00. How do you figure?

The dentist's recommendation was that I have all my bottom teeth also pull and have a denture made to replace them. I adamantly said not, so they suggested that I have a bottom bridge made for the missing teeth which were only two. I really felt that I did not need a bottom bridge, but they convinced me; after all they are the professionals. Now this partial bridge is a piece of some type of composite Acrylic material with two wires and two artificial teeth. The fit is horrible, because it constantly comes loose and I can not eat properly with it and my speech becomes slur when I talk with them on.

ComplaintsBoard
D
4:12 pm EST

Aspen Dental they lied about their services!

I was told that $10, 300.00 would cover everything from my initial consultation through surgery and up to receiving my permanent partial dentures. After my last visit I was surprised to find out that not all of the services were covered by the initial $10, 300.00 and I still have not gotten my permanent dentures. Now I owe an additional $400+ for appointments that I was told was covered. What's even worse is that part of my restoration failed and they are billing me once again for a filling that didn't even last 6 months. I have no insurance so I am forced to pay out of pocket. I AM NOT SMILING!

Read full review of Aspen Dental and 72 comments
Hide full review
72 comments
Add a comment
D
D
Diane M DeRose
,
Apr 02, 2008 12:23 pm EDT

Hello to all who have been burned by aspen dental!

My story is probably the longest and that is why i am not going to type it!
But my story started back on june the 14th, 2017 and is still on going and it is a horror show!

I can honestly say that i have become a recluse because i don't have a good set of dentures to go out and even go to the movies. I don't even go and visit my own family either because i look terrible. (By the way i am only going to be 55 and that is still very young to be going through something like this) !

And talk about pain and suffering, unbelievalbe what they have done to me and so many others
.
I have contacted the senator of new hampshire and let him know exactly what is going on up here.
Something really needs to be done about this so called dental office that cares for their patients.

If anyone would like to contact me and talk by e mail, i would love to hear from you.
Oh, by the way, i. Like many of you don't have a lot of money, i live on social security and i had to make sure that i had everything paid in full before they even pulled my teeth. How's that grab ya huh?

What a country we live in.
Very depressing and horrified at the same time.
Diane

M
M
Margin
, US
Jun 22, 2010 1:51 pm EDT

Aspen dental rips people off they take your money and try to get you to buy more services without actually providing the service you asked for. I made an appointment at Aspen for a cleaning...they never cleaned his teeth at all but they told him about all the future work he was going to need. They ran my insurance to see how much they could get from us for services and wanted to make more appointments for more services without actually ever cleaning his teeth...which was what we asked to be done...they took an x ray and found nothing wrong so they put together a treatment plan based on root planing and perio treatments without cleaning his teeth. Don't you think you should start with cleaning off the plaque before determining the need for root planing. They told me on the phone the appointment was for a cleaning but I assure you he left there with no less plaque on his teeth just less cash in his wallet.

J
J
James Faherty
,
Sep 30, 2008 8:13 am EDT

since 2017 I have had three dental crowns put in my mouth ALL failed Have started implant procedures as replacements. The first crown on implant by post has failed and now I go about with three plastic temps. which come off all the time This work will not be complete until mid 2017 and three years later and the I can not be sure that these crowns by implants will not all fail. My experience with this dental office has cost me much time and thousands of dollars for work which would have been correctly diagnosed in the beginning would have been completed over a year ago. They have taken my money and have provided no service. The plastic temps. fall off at embarrassing times in public and while with friends

K
K
Kalla Su
Schenectady, US
Jun 28, 2010 4:27 am EDT

Most of the dentists here are absolutely terrible. The first time I went to get a filling, the dentist left me in the chair by myself without saying a word. I got up and saw he was lazing in his office! Another time for my filling the dentist who was going to do it left and let another dentist do it for him. She cracked my tooth too. The last time I went the dentist I was with this time decided he was funny, and kept asking if I smoked even after I had said no. There had been some snarky comments about my needing braces as well. Overall as a person I feel belittled in their care and I would much rather have a cavity than see any of their doctors ever again.

Valerie
Valerie
, US
Oct 22, 2008 12:22 pm EDT

I went to aspen dental for thousands of dollars of work. I was told I would be receiving services come to find out these services were never provided but I DID pay for them. I have been left with bone spicules and fragments of tooth left behind. There are many problems I have been left with and Aspen is trying to rectify the situation with me by referring me to a dental rehabilitation specialist. BEWARE DO NOT GO HERE! The staff as well as cooperate are not very pleasant to deal with and I would stay away from this place at all cost. I have temporary dentures that do not fit as well as bone spicules, and pieces of tooth left behind. It has been one month since the surgery and I am still fighting tooth and nail to get anywhere!

D
D
Donald
, US
Jun 08, 2010 12:52 pm EDT

Went to aspen had atooth ache bad. i figured theyd pull it no instead said all my teeth had to come out gave me a pain pill some antibotics made an appt for 10 days to take out teeth at a cost of 5000 dollars charged to credit card never preformed a service except office visit im still in horrible pain now the jaw bone is infected i guess as long as they get there money my pain is unimportant i now have to see another dentist and fight to get money back since i signed a contract stay away from aspen dental.

B
B
BastekA
, US
Aug 05, 2010 3:30 pm EDT

On June 1, 2017, Aspen Dental charged my husband $348.00 for services that our insurance company was to pay because Aspen's computer had wrong info about what our insurance company would pay. I called Aspen immediately and they verified everything I said that was suppose to be covered was correct since they called our insurance company. At that point, they would not cancel the charge. Instead they submitted a new claim to our insurance company and the insurance paid them $200.00 nine days later. It has been 7 weeks and Aspen Dental still has not re-imbursed us our $200.00 credit. Every time I call them, they are very lax about the whole situation. Needless to say, we won't be going there again. Time for a new dentist.

S
S
Sheria
Melbourne Beach, US
Aug 17, 2010 4:54 pm EDT

I went in to the dentist office for a free xray of my front tooth that needed to be fix after the exam they explain to me that i needed two fixed then three next a four partial plate after that i should have gone with my first instinct not to let them do any procedure on me.Then each time they wanted more money an i gave it to them then i thought about it i called them asked for my money back.So after that the office manager ask me to come in to talk to her and the dentist because at that point they where unprofessional the dentist was talking about my case out loud with the techicians actually the tech.was telling the dentist what to do but after speaking to them the second time i gave them a chance after apologizing.The second dentist was suppose to be better she said but he hurt me cut my gums up before he did my crown impression i thought maybe it would heel.So now i go in for my last office visit to get my crowns put in surprise they are to big both tooth are to big i said how did you all get my teeth wrong from the impression you first made when i first came in everybody is SHOCK! now i have to get the other tooth fix to look like the other tooth that nothing wrong to look like the other that to big and wrong color an i have paid them $15oo.00 for them to have disfigure my gums.I spoke to the manager again she said that they will get back with me its been two days nothing has been done there not professional.WARNING IF IT DOESNT FEEL RIGHT GO WITH YOUR FEELING!There just out two make money and not to please there customers if i would only just gone on the computer to research Aspen Dental

F
F
FreedomInTruth
Groton, US
Mar 26, 2010 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Avoid Aspen Dental at all cost! They over-charge customers for service and do not respond to complaints. They lure customers in with their slick ads which promise to give you your smile back. But the reality is quite a different matter. They give you this estimate that any auto-body repair shop would blush at. Then they over-charge for services, billing even if the service isn't provided. When you complain, they just ignore it. Customer satisfaction is not their ultimate priority. They are just a money-generating machine. Customers are cattle to them. The locations are dirty and un-kempt. The waiting rooms look ok, but the actual dental room is dirty. Do not spend your hard-earned money with these guys. You are better off finding a local dental office that will stand by their work and not over-charge for their services. Avoid anything to do with these scammers.

A
A
ARE THEY FOR REAL
, US
Apr 06, 2011 11:33 pm EDT

I went to aspen dental on may 13, 2017. The total of my care was 2, 416.00 they gave me 100.00 dollar credit and I financed the rest. They only told me what I needed after they looked up what I was approved for. I paid 269.00 dollars that day for the extraction. They claim I was given almost 500.00 in credits, where, it does not add up. I could not talk to the woman, she was right I was wrong and that was it. I wrote aspen dental, I received a call from them. Same story, they are right I am wrong. This is a horrible way to treat people. It is a fly by night operation, the girl who cleaned my teeth spent maybe 5 minutes cleaning them. I go to a dental clinic now, they spent two hours cleaning my teeth, big difference. They rip people off for a service they do not do. People beware of aspen dental I am very angry about the way I was treated, now I get good dental care. And I did send the paperwork to back up why I feel I was ripped off. They gave me no proof!

ComplaintsBoard
V
8:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental awful company

I too am a very dissatisfied patient ('customer') of Aspen Dental. Have been going thru heck with these people for almost a year. Too many problems to list here, still haven't gotten the money back I deserve, and they are refusing at this point to reimburse my insurance co. and I never accepted their crummy ill fitting dentures or partials. Still have their crummy ill fitting 'temporary' teeth, only because I cannot afford to go elsewhere until I get my problems resolved with my insurance co. They are thieves who only care about the 'bottom line' like most corporations. PLEASE if you are having problems with them, do what I have done and contact your state's Attorney General. Let them know what a scam this place is and then maybe someone will do something about them! I live in Ohio and would like very much to take them to court, but cannot afford an attorney right now. Anyone know about a class action suit going on? I would certainly join in!

Read full review of Aspen Dental and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
L
L
Lori_T
Cape Elizabeth, US
Apr 11, 2011 5:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

So this is very interesting. I needed a cleaning, had to go to though a massive amount of xrays, even though I had recent one from a my previous dentist. They took my Blood pressure and told me my blood pressure was high. A follow up with my GP proved they were wrong. SO after my cleaning they told me I had gum disease and and need the deep cleaning. I seemed fishy, so I called my previous dentist from where I used to live. He said well you xrays are about 6 month old but he didn't' see where deep cleaning was necessary.

After reading the reviews above all I can say is it Sounds like a pattern to rake in money to a big box corporation to me!
Lesson...seek a second opinion!

Y
Y
yaknowit
fdl, US
Sep 16, 2010 5:37 am EDT

I went for the free exray and consult advertised, was going to get a cleaning and instead the dentist said I had gum disease and needed a expensive deep cleaning proceedure. The exray tech did not know what she was doing at all. Took exray after exray with a outdated device that fit my mouth very uncomfortably.
I was offered to sign up for the payment plan, a loan more or less, I had no job at the time so not sure how she thought I could qualify. I left to think about it...
I called another dentist and got quoted half the price of Aspen's price for same thing and so I went to the other dentist and the exrays there only took a sec. and got a deep clean for half the price.
Will never go to Aspen Dental and am glad they did not get any credit card info on me that day.

R
R
Ruth Pierson
Peoria, US
Jun 17, 2009 1:38 pm EDT

I drove my sisters to the office in Springfield, Il. WOW that is a scam.
They advertise full set of replacement dentures for $1899.00 and then they give you this discount. The initial cost before the discount is higher and the price after the discount is higher than they advertise.
Arrived at 3:00 p.m. left at 6:10 p.m. Found a place right here in Peoria, IL. that will give the same quality dentures, and do the extractions for $869.00. for upper denture only.
I would advise anyone to stay very far away from Aspen Dental!
I would advise anyone that has gone, to file a complaint with the better business bureau, as this stays on their record.
I understand one man owns this operation with investors, so we all need to send him a message that he is out of business...

G
G
Ganelle
, US
Feb 20, 2009 11:43 am EST

After reading all these complaints I have decided I WILL NOT being going to Aspen Dental as I had planned. I wondered why they were only advertised on TV for two days and I have not seen their comercial since.

J
J
jennifer
,
Dec 02, 2008 8:05 pm EST

I too have become another victim of Aspen Dental. I live in South Portland, Me. They told me I needed a special cleaning and Ihave the begining stages of gum disease, at the end of my exspensive cleaning I got a stupid toothbrush and a rinse..WOW! They acted like they were doing me a favor when they signed me up with care credit. Now when they were selling me on this wonderful card they made it sound like it was a credit card.What gets me is they billed the whole amount of suggested work all at once even though I hadn't had it done yet.What is that all about? So I refused some of there sugestions and the financial lady was so rude to me when I told her I wasn't getting things done and gave me attitude because now she had to adjust my total amount owed. I feel like I am getting ripped off because I have to pay finance charges on money I am not using and will not be using. I am interested in this class action law-suit for many more reasons then what I have stated and will be in contact with the Attorney General for my state. LETS DO IT!

ComplaintsBoard
J
5:53 pm EST

Aspen Dental charges for work not done

My husband broke a tooth and our new insurance wants us to use Aspen Dental.
He went for the first visit, an evaluation. They told him he needs 12 caps, and has
the beginning stages of gum disease.
Today, they worked on his broken tooth. It's dead, so instead of extracting it, he got a root canal and now we have to go back for a crown.
I don't have the kind of money they are charging. If you don 't do the work they recommend, they bill you astronomically for basic things. The x-rays are a joke, it took an hour for them to get a clear set, where have all the honest dentists gone?

Read full review of Aspen Dental and 2 comments
Hide full review
2 comments
Add a comment
Allie at Aspen Dental
Allie at Aspen Dental
East Syracuse, US
Apr 10, 2009 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Aspen Dental is committed to providing all patients with exceptional service and care. We sincerely apologize if your husband's visit to our office was anything less. We advise all of our patients to first call the Aspen Dental office where they were treated and, if the issue is still not resolved, to call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com. We promise to respond to you as quickly as possible, but no more than two business days from your initial contact with us. Aspen Dental is committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

N
N
nuxen
Akron, US
Feb 17, 2009 10:33 am EST

Yes, the same here in Aspen Dental in Fairlawn, Ohio, 3737 W Market St, Fairlawn, OH 44333, [protected]

We switched to it over an year ago.

A few months after we switched, the manager began to cook the book, charging services never provided, cheating both the insurance and us, mostly on my wife since her English is limited.

I confronted the manager several times, and she always blamed human error in book keeping

Last Dec, I demanded the account ledger and caught all the charges on non-existing services, one was just two-day old!

Dozen or so people also caught their cheating

If you used this office before, make sure you ask for a detail account print-out and go through it thoroughly

On top of the cheating, their works are terrible: Not only they chatted during cleaning, one time, when we took my girl home after cleaning, we notice a big chuck of deposit was not removed

ComplaintsBoard
L
9:05 am EST

Aspen Dental rude, poor work you name it

At first I was oh so happy, But I switched from the head dentist, I could just not take the way she spoke too and belittled her staff in front of clients. So then she wasnt' nice to me, since I said I could not sit in a chair and listen to it. Then came the dentures. The tempories were nice looking. The permenants, that was another story. The temps look and fit better. They look like they are pushed back in my mouth and look like dentures. I said I didn't like them and showed them where they looked bad and said I could not keep them in. LOL I was informed that it was the way it had to be. They relined them the teeth to fit better. I got home 2 hours later and bit into an egg salad sandwich and they fell out. Of course they didn't believe me.

I never have gone back for my permenant lower teeth. the temps were terrible. My sister (at the same time) had a similar experience. They ground her permenate teeth down so the dentures would fit the bite would be right. GRRRRRR!
As I was going through my dental work. the secondary dentists came and went. So did the rest of the staff. No one could work for the witch. The head of billing was great, at first. Then all the upset clients in the waiting room. Just unbearable.

If I thought I could get any coverage to undo this mess I would go for it. Stay away.

Read full review of Aspen Dental and 2 comments
Hide full review
2 comments
Add a comment
C
C
conntaxman
Watertown, US
Nov 02, 2009 6:14 pm EST

I went to aspen once to have a tooth removed, and On the chart they had said that they removed 2.But they only removed 1, so they charged people dental plan for 2, The 2nd time was today, I called last week to make an appointment to have 8 teeth removed so I could get dentures made, [not for aspen, aspen wanted over $1000.00 more for the same denture.]The lady said to come in today, went their and they [aspen] had all my info, in the computer WRONG. no wonder their billing is so messed up. So here I am ready to have my teeth removed and now the lady say's OH you have to have an Exam.I told here that I had one before and aspen told me that I would have to have these SAME teeth removed.I talked with the Manager and told him off and told him that ALL the people on the internet were correct saying that aspen is NO GOOD. All they want is your money. Only reason im having them removed their is because of my insurance plan.I would NEVER have my Dentures made their, pluse like I said, I found a very nice Family type dentice with LETTERS hanging in his office, and He will save me OVER $1000.00. Pluse he CARES how you feel. NOT ASPEN.I have a good layer, if they screw up ANYTHING with the extractions. This is the Aspen in Waterbury ct. aspen is a NO NO.

J
J
Jesse Paulette
Bristol, US
Feb 13, 2009 9:20 am EST

I had a filling done w/ Aspen dental in Bristol, CT-I have terrible anxiety about going to the dentist, so they doctor who came to work on me just smiled when I told him that-never talked to me during the "procedure" and when he was done, which I was never told he was, he aggressivly swung the tray away from me and stood up and left-I was just laying there, not really knowing what was going on, and asked the tech if we were done, and she, never looking up said "yeah"...I called the office manager later to ask when I could eat or drink b/c nobody ever gave me any instructions, and she chuckled and said "oh, you can eat and drink as soon as you want to"...yeah, well as I said, nobody even talked to me, so I didn't know that-I told her how unprofessional her staff was, and she told me that she would talk to them, no apology...its now 2 weeks later, the pain is just diminishing, and need I remind you, it was just a filling, I felt like something was stuck in my tooth, so I looked in the mirror and a red string was coming out from underneath my tooth-I called the office, the same manager talked to me like I was crazy and told me that she didn't know what I was talking about, they don't use strings and that I would have to come in-I then called a friend of mine, who is a dental hygienist, and she told me that dentists DO use strings, but for root canals and they are suppose to take them out before you leave...hmmmm...needless to say, I cancelled my appt-these people are totally unprofessional, I cannot believe the lack of patient care...disgusting.

ComplaintsBoard
C
10:18 pm EDT

Aspen Dental periodontal work

I went in to have a broken tooth fixed. They told me I needed periodontal work done before they would touch the tooth and whisked me to a desk and had me apply for a $1900 loan for the work. I was too intimidated to get a second opinion. People have since told me periodontal issues are easily visible...receding gums etc, and I had none of that. And the hygenist did the work, not even a periodontist.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
I
I
Irene
,
Nov 06, 2008 12:08 am EST

I'm a periodontist and it's unfortunate that your hygienist/dentist did not thoroughly explain to you the causes of periodontal disease and the risks of not treating it prior to doing any other dental work such as crowns and fillings. It's not true what you heard from your friends that periodontal disease is "obvious". If it's so obvious, anyone can become a dentist, right? It can only be diagnosed through xrays and a clinical oral exam. Periodontal disease can be painless and someone would not know anything is wrong until the disease is very severe. You should be thankful that the dentist you saw diagnosed periodontal disease for you. Many dentists "miss" it, believe it or not. In regards to a hygienist performing the treatment, yes, hygienists are trained to treat the first phase of periodontal disease treatment, which is the non-surgical portion (scaling and root planing "deep cleaning"). Then after this phase, if surgery is necessary, then a periodontist would perform the gum surgery.
I think this was all a mis-communication and lack of patient education on their part. I guess they overbook and don't have enough time to explain things to you.

ComplaintsBoard
C
6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental creative billing practices

When I first went to Aspen Dental, one of the dentists that happen to be there that day looked at my teeth after extensive xrays were taken. Without discussing anything with me, I was taken into an office where a printout was given to me listing all the procedures I needed to have done. It included a Full Mouth Debridement with three mouth rinses, Routine cleaning, Adult Fluoride Treatment, two fillings, and a Crown. This really surprised me, because it had been only 6 months since I had seen my regular dentist who dropped carrying my Cigna Dental Insurance. Needless to say, it all came to hundreds of dollars out of pocket. I asked what the Full Mouth Debridement was. I was told it was a deep cleaning using ultra sound, which was not covered by insurance ($169). The three mouth rinses would also cost me another $93. With the Fluoride treatment, the cleaning would cost me $303 out of pocket, instead of the fully covered cleaning my insurance normally pays for. The Full Mouth Debridement using ultra sound amounted to a regular cleaning by the hygenist (no ultra sound). That was the first $169 rip-off. With the mouth rinses, it came to $303 for my normal free cleaning. When it came time to get a cap on one tooth, the dentist on duty that day only filled the tooth, and said I could have it capped sometime in the future if I wanted to. Instead of charging me for a filling that would be completely covered, they billed it as a Core Buildup with Pins, which is something that is part of a capping procedure if I decided to have it done. The dentist got $249 for that, of which I had to pay $61. So, basically, I got ripped off for about $365 for something that should have been completely covered, based on what they really did. This amounted to nothing but "creative billing". I complained about the charges, but they would not back down. I had to pay for each procedure at the time of service. I can see why. They have my money and will not give it back. The $40 charge for the Adult Fluoride would have been covered, but they charged me anyway without sending the claim to my insurance company. To me, this is a fraud, and a scam.
The people were real nasty when I questioned their billing practices. I have never seen anything like this in my life. My only advice is if you are looking for a dentist, DO NOT GO TO ASPEN. It will be a big mistake. Just look at the other posts if there is any doubt in your mind.

Read full review of Aspen Dental and 5 comments
Update by cranheim
Dec 04, 2008 1:43 pm EST

Angry Customer: The fact Aspen Dental turned you away for the procedure your Mother needed may have been a blessing in disguise. After reading several other negative experiences with Aspen, things could have gotten worse if the procedure was not done correctly by an experienced oral surgeon. It sounds like you are ahead in both the final cost, and the quality of service. Dealing with Aspen's billing department can be quite an ordeal. They never returned any of my calls.
Take care, and I wish your Mom the best of care.

Update by cranheim
Nov 27, 2008 7:20 pm EST

John, you certainly have a right to your opinion, but it should be based on facts, not personal guessing. Your opening statement that Cigna never covers adult flouride treatments does not agree with the written statement I received from Cigna twice, along with confirmation about this over the telephone. Remember, all Cigna dental plans are not the same. What they cover can be modified by the company that offers their insurance as an option. Aspen could have called them and cleared it up immediately, but they refused to do so. Why? I have no interest in going item by item with someone who either works for Aspen, or is just trying to put me down for the fun of it. How do you know my dental conditions in making your judgements? Boy, you are really good!
Just look at the many other complaints against Aspen and you will see a pattern to the complaints. How can you ignore that? Are we all wrong and you are right? Enough of this nonsense.
I'm glad you find Aspen Dental a great practice, and wish you the best going to them in the years to come. If I felt the same as you, I would do the same . I know what I experienced with the people I had to deal with. Nothing you say can change that.

Hide full review
5 comments
Add a comment
F
F
Frustrated With Aspen
, US
Dec 12, 2016 1:24 pm EST

Even, i am having bad experience with Aspen dental billing in Strongsville, Clevelnad. I had Crown replacement. What ever invoice he gave me, i paid everything. Even insurance company paid more than what they were expecting from insurance. After a month, i received another bill asking me to pay $167. When i called them for the reason, they say, its showing that balance on your account and you have to pay. I called them twice and they are insisting me to pay. There is an accountant called Matt. He is so rude and money minded. I am not sure, what to do now. Can i consult Lawyer with these details?

E
E
elephant22
Richmond, US
Oct 25, 2010 1:25 am EDT

Rocket,
You don't seem to really know what is going on if you think your insurance company is looking out for you. Insurance companies are a for-profit business just like Aspen Dental. Your complaint is with the business practices & aspen dental as a corporation but you want to tell people to file a complaint to the state dental board. Did you like the dentist who did your work? IF you like the dentist but don't like aspen and you file a complaint with the dental board, the dentist get's the complaint on his record, not the corporation. Way to go Rocket. "unbillable codes?" You have no clue how dental billing works so stop advising others who read these complaints with your ignorance. Each procedure provided has an ADA code to describe it. If there is a procedure not adequately described by an ADA code, there are codes for "by report" where the dentist provides a narrative to what was done. Don't post things on the internet when you have no clue what you are talking about. Is Aspen a terrible company? Probably not, they probably have some terrible employees but also some great ones. Maybe if people didn't have terrible hygiene & actually brushed their teeth & maintained regular dental visits, they would not have to pay thousands of dollars to get their jacked up mouths back to normal.

R
R
Rocket
Pottstown, US
Feb 04, 2009 2:19 pm EST

First, I would like to say to Charles; John must be the bitter one with a toothache. $5200 cash for dental work? Usually if you pay cash, it's a sliding scale. Second, I wish we had his ability, to know for a fact, that you were over the age of 19 since your age was not noted. And I believe the point was about Aspen Dental, not Cigna.
My personal experience with them has not been a great one also. I have gone to an office PA, maybe 3 times and took my son, twice. I chose them because I thought, more than one dentist, won't have to wait as long as a private office. True, at first. I liked the 1st dentist. I went for an extraction and root canal. Went well as it could, for a root canal. Went back to have the cap put in, new dentist, new assisant, new everyone? My dentist "was no longer in that office". Had my work done, few months later, my son needed to have an examine for school enrollment. Now, a third dentist.. Looks to me like even the dentist don't like Aspen Dental. They keep leaving. LOL
As for planning and billing; they want you to have everything done that they can come up with.
1. Yes, they over charge and balance bill which is illegal to do. Always go by what your insurance says you owe. Do not prepay! Never pay for services not rendered! What if you don't get the work done, what if you die? They got your money for free.
2. Get a reciept.
3. Verify with your insurance company what your out of pocket cost will be BEFORE you have anything done.
4. They use unbillable codes for their "special dentures". You will be charged for them.
You wouldn't pay a mechanic before he fixed your car, don't pay Aspen either!
Shop around and always get a second opinion if you think your getting ripped off.
File complaints to your state's Board of Dental Examiners and ADA.

A
A
Angry Customer
,
Dec 03, 2008 9:27 am EST

I took my mother to Aspen to have 5 teeth removed, she is in poor health and they gave me a hard time and said they would need to have the oral surgeon do the procedure. A date was schedule and she was required to pay 1/2 the bill which was $900.00. The oral surgeon decided he would not do the extractions and told us to go somewhere else to have her teeth pull. Which I did and within a week she had her teeth pull and on the road to recovery and only paid $600.00 for the prcedure where as Aspen was charging her $1800.00! From the day that Aspen tool us they would not be doing my mothers extractions I requested a refund which 2 months have gone by and I still do not have the refund! I call on a daily basis at this point. I was told they needed to wait in case my mother changed her mind and wanted dentures, then they mailed it to the wrong address and now they are saying it is in the mail. Yeah right for 2 weeks it has been in the mail. I am besides myself, I cannot get the number for the billing department to call them direct. They don't return calls. I am about ready to report them to the Better Business Bureau and go to channel 5 news "Ask me Hank" for help. DON'T GO TO ASPEN DENTAL, they overcharge, mess up their billing and do not work with you to resolve the problems.

J
J
JOHN
,
Nov 12, 2008 7:26 pm EST

First things first... CIGNA will never cover you 100% of a Fluoride treatment, just does not happen, I know because I happen to have CIGNA. Cigna does not cover Fluouride over the age of 19. So yes they are correct in stating that pricing for the Fluoride. Secondly, you need to get the word Cleaning out of your head. What you have is a periodontal disease going on in your mouth which means that you needed gum therapy not a cleaning. A full mouth debridement is not and has never been considered a cleaning. Go to a periodontist and ask them what they think a full mouth debridement is, they will never tell you it is a cleaning. The dentist is correct in stating that a Core Build up with pins is equal to a filling. It is up to you to continue that process of crowning that tooth, which by the way, you obviously have chosen not to do that, because if you had, the dentist would have done a Crown Prep with Impressions. I know all of this because at one time I too had some serious dental issues, and no, not by Aspen but by my own private dentist. It is sad to see other people downing companies that are probably doing a heck of a great job, but people like you get so bitter because you cannot face the fact that you in fact have true periodontal issues going on that for your own health reasons should be taken care of. I know once again because I too could not face the issues that I had, it was hard for me to bear that I had to pay 5200.00 in treatment from my own dentist without insurance. Which by the way, you should try and pay 800.00 for that so called cleaning that you keep referring too as I had the same thing at my own dentist. You should be lucky to only have to pay the 169.00. Quit complaining and making up false information and get yourself back to healthy while you still can, some of us cannot afford insurance, but know that our health is more important than doing all of this nonsense!

ComplaintsBoard
D
4:38 pm EDT

Aspen Dental upsell fraud

I brought my coupon for a "free exam and x-rays." After that exam, I was brought into an office where a salesperson quoted me $1000 to my insurance, and $1350 out of pocket for the extraction of two teeth and five fillings. I asked for a detailed description of the charges.

Included in the charges were that days exam and xrays, hundreds of dollars for cleanings, and a cancer screening. I asked about why the exam and xrays were being billed to me and my insurance if they were free, why the cleanings were so expensive, why I needed a cancer screening, and whether or not the other charges were comparable to what my insurance company would pay.

I was told that the exam and xrays were only free if I had no insurance, that the cleanings were necessary, and that the dentist explained to me about the cancer screening. I explained that I had no explanation of anything from the dentist, except that I needed two extractions.

The salesperson tried to put pressure on me to agree to the $1350 because she said I was lucky I didn't need any major work, but finally and reluctantly reworked the bill, and handed me another sheet with just the totals. This time it was $1000 from my insurance and $1250 out of pocket, and I was told the cancer screening was removed. I asked for a breakdown of the old bill and the new bill so that I could understand what other differences there were between the two.

The salesperson refused to give me the old breakdown that she had just thrown out because she said it was no longer valid. I looked at the new breakdown and asked why she had applied discounts to the exam and xrays to bring my expense to zero, as well as to everything that was being submitted to insurance, but not to the extractions, for which I was 100% responsible.

I again asked for the previous copy, because I couldn't understand how the total cost only went down by $100 when the cancer exam was removed, a portion of the cleaning seemed to be removed, and my cost of the "free" exams and xrays had gone away. She became aggravated and asked me if I was comfortable with the $1250 and suggested that I could take advantage of a free interest credit card. I told her I was not comfortable with the entire process, and would not be utilizing their services.

This is a very aggressive, sales oriented business operating under the suggestion they are a dental company.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
N
N
Norma Meredith
Glendale, US
Feb 24, 2009 5:37 pm EST

totaly agree same thing happened to me

ComplaintsBoard
M
9:46 am EDT

Aspen Dental possible scam / mistake

I went to Aspen dental for a consultation on a dental implant afer filling out the initial forms and giving my insurance info I was informed that they did not do dental implants at this office. I left the office without even seeing a dentist. A few weeks later I received a letter from my insurance company denying some charges. Aspen charged my insurance company almost $200.00 in bogus charges! And then had the nerve to send me a bill for full xrays! When I called them they were extreamly rude! They cleared all the charges after I exploded on the phone, however I had to make several calls to clear up this mess. I would advise to never go to Aspen Dental!

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
L
L
Linda Dunford
Sandusky, US
Nov 04, 2008 10:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I took out a care credit loan for $2000.oo for the year, of which Aspen Dental would take payments. I went in fora deep cleaning and treatment for peridontal disease. I also received my Roto-Dent brush. They made an impression for my partial plate. They told me that I already used up$2000.00.Said I owed them $1795.00 to get 6 teeth pulled and a partial. Called NY office aspen dental. Accounting dept. said I had $1194.00 in credit left.Called aspen and told them what NY said. She said I owed them $1795.00.yet. I made a payment when I thought I owed all this. I made a Dec. appt. to get peridontal disease checked and was told I needed to bring in $195.00 .Now I get a letter I will be charged lab fees because I supposedly didnt respond to their letters. I been in touch for 2 months. Just started treatments. Was told I have to keep track of records. At this point, I am stopping treatments. What a rip-off. Am calling the attny gen.

ComplaintsBoard
S
3:55 pm EDT

Aspen Dental just money!

wish I had seen this website and reviews before visiting aspen.
well, we had a bad experience and it was just waste of time.
they said that my husband has periodontal disease and will soon loose his teeth if not treated soon... when he questioned them more in detail about it they didnt have a right answer. at the end we were given an estimate with a huge amount to be paid. well, I decided to always check for some reviews before meeting any new doctor.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
R
R
Richard C.Marsh
,
Dec 01, 2008 11:55 am EST

Went to Aspen for dental work and was told I needed peridontal work after they had supposedly finished all other work.My wife and I asked to have our teeth cleaned and finally got an appointment. When we went they said we had to have x-rays then they said my wife had tto have a small ridge ground down. Low and behold when I got into the chair Ihad to have filling ground down just a little.We asked if we were having our teeth cleaned and they said they didn't have time and to make another appointment.In our opinion they are cheats and con artists and they suck!

ComplaintsBoard
T
4:24 pm EDT

Aspen Dental manager/salesman

I met with a manager in the torrington, ct office-at least I think he was the manager-he seemed more like a salesman. He seemed only concerned with how much money I had and not my care for my teeth. He told me I could pay on a monthly payment plan-but didn't tell me that meant a credit card. He ran my credit and went ahead and charged everything that the dentist wanted me to do at once-even though it was going to take me over a year to finish all of that work. When I told him afterwards that I didn't want to get all my work done at that office and wanted my refund--he said that would take up to a month! Beware of this company and specifically this man! They don't care about you-just getting your money.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
A
A
Aspen Dental in Maine
Poland, US
Feb 25, 2009 6:15 am EST

what do we do about Aspen Dental? I went to the Augusta Maine location and was thrill with the dentist and their not judgment policy and with my first Statement Estimate I was so thrilled at all that was to be done and the affordability of it. I sat with the Receptionist or bill keeper not sure what her title is for over an hour trying to get her to fix several things she had not put on the statement and the dentist had told me would happen and she just kept blaming it on the dentist and he did not write things correctly.Once I got home and reviewed the paperwork she had not included a lower partial and 2 crowns so on my next visit I asked to talk to someone there about the statement when I arrived and they just told me to address that at the end of my appointment. so while in with the dentist I asked him questions and he showed me where the answers where on my chart. When I it came time to get my questions answered I had to wait 20 minutes before anyone could talk to me. I talk with a Manger and he just kept trying to tell me that he was sure it was in the computer and she had just forgot to put it down. So he finally checked the computer and it was not included. So I asked him to let me know what they would do about this as I knew that the bill would probably at least double and he just said don't worry you have plenty of credit so I insisted he do something and get back to me that day, as this was at 9am and my appointment was at 8am. He said he could not do it today because he needed to talk to his boss and he is very difficult to reach as he is very busy. Well me too! So 4 days later I call him because I have not heard a word and he is in another city now and instructed me to call Augusta and talk with the girl who made all the errors. So I did and now my bill has gone from just over 2 thousand to over 5 thousand and what the dental will pay has gone down and my end has more than doubled! She just kept saying she gave me a 1500 discount and I just kept asking where? Looks like the dental insurance got the discount... What to do...Maybe the better business bureau can help...

ComplaintsBoard
P
4:24 am EDT

Aspen Dental dr shingala

This dentist first couldnt do the blue bit. It took five trys and then his asst had to do it. I was scared because this man was pulling all my teeth. Well I had right to be because he went in and just broke off the teeth he couldnt get out. Well they sent me home and I had to come back and he said oh there is a sharp piece breaks that off send me back home said it will heal. Well I am in pain and really dont want to go back but I have to and I was in luck he was on vac and this other dentist had to go in and open the botton gums and remove what he had left. She said I will have to charge you $500.00 for this. It would be more if she did the top were I am still having problems. This dentist doesnt care he is there for the money. oh I go back and he hears all what went on and said are you still mad at me. Keep my mouth shut but you can image what I really wanted to say. So I again I try to tell him that I have some tooth left in the top. I dont fell anything he said and had his asst to do the fitting. Well these dentures have sanding alot and he comes in and says what is taking so long is there a problem I need you in the next room. Well I new right then that was it he needs to be reported.
All I can say is stay away from this dentist.

Read full review of Aspen Dental and 2 comments
Hide full review
2 comments
Add a comment
M
M
mmjax659
Wilkinsburg, US
Aug 08, 2009 6:28 pm EDT

Exactly

M
M
mmjax659
Wilkinsburg, US
Aug 08, 2009 6:18 pm EDT

That doctor apparently isn't the only one. I was treated for pain through my family doc and this Aspen dentist refused to provide any pain medications because he said I already had enough that I was already on for chronic pain. I understand pain management and even patients who are already on pain meds for chronic care need additional medication for new, more intense pain short-term. Because of his refusal I ended up in the ER of a major hospital and the infection was so bad that the antibiotics that the dentist prescribed had to be doubled and morphine administered to get my vital signs back to normal! I was in the hospital for almost a week to rule out cardiac problems only for the hospital docs to conclude that the whole ordeal came from being undermedicated for the infection in my teeth! If you value your life, do not go to these folks. At best the quality of care is inconsistant and at worst, it is severe and life-threatening malpractice.

ComplaintsBoard
A
2:50 pm EDT

Aspen Dental horrible dentist

I took my six year old son into Aspen for a cleaning and routine check-up. As he was getting his cleaning, one of his LOOSE baby teeth fell out. Dr. Chadha entered the room in a horrible manner; rushing around, not even introducing himself...making me feel like we were a waste of his time. VERY unprofessional since he was getting MY money. My son was very cooperative and for a dentist to be so unwelcoming made him very uncomfortable and he never wanted to see a dentist again. Thanks Dr. Chadha for your horrible manner in treating us like dirt. Oh, but that is not all. They charged me, out of pocket since we have no insurance, over $100 for an extraction that wasn't even done! His baby tooth fell out! It's all a scam...He has no chairside manner and all he wants is your money!

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
N
N
nykirose
Seneca falls, US
Apr 07, 2009 6:50 pm EDT

When I first read about the baby tooth I was wondering if they charged you! They are such a scam!

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Aspen Dental customer service

Phone numbers

+1 (888) 809-5582 +1 (800) 277-3367 More phone numbers

Website

www.aspendental.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Aspen Dental?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aspen Dental Customer Service. Initial Aspen Dental complaints should be directed to their team directly. You can find contact details for Aspen Dental above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aspen Dental. Discuss the issues you have had with Aspen Dental and work with their customer service team to find a resolution.