Aspen Dental
reviews and complaints

I went to Aspen Dental in 2011 in Lebanon, TN trying to get dental work done. They pulled 2 teeth. I tried for a year to get bridges to fit (that they made) and could not get a good fit. Got my part of my money back from there. Went to their new Gallatin office to see what could be done. Decided to get dental implants. I was sent to an oral surgeon in Gallatin, TN. I have no complaints about him. He had his own practice. All that he did was very good. He got me through bone grafting and post implants. I have now been trying since 2014 to get Aspen Dental to put the crowns on the posts. I have called them numerous times with no satisfaction. I have been to their office several times. I still do not have my crowns. Now the office in Gallatin, TN tells me that the dentist in this office does not do the crowns. I will have to go to Nashville to get it done. I am more than irritated. I am angry! I will not recommend anyone to go to Aspen Dental. If I can find another provider to meet my dental needs and the discount plan I have, I will never go to Aspen Dental again. They are a joke!

i went to aspen dental for a free xray and cleaning(not free). they told me all my teeth needed to be pulled and dentures put in. they signed me up for their credit agency to pay for it even though i told them i couldnt apply for credit, i was in bankruptcy agreement. i never went back. they would not give me cd of xrays -i went to the office in person to get them. six months plus, later i received a bill for the free xray that they literally talked me into. now sent collection letter.77b33

Went in for a chipped tooth, had one similar the year before with my old dentist(we moved out of state). The last dentist was able to do a filling letting me know I needed a crown at some point. This "dentist", was cold, rude, and said all she would do is pull it or do a crown. I tried to ask information and was blown off. Next comes the fun part! I had talked with my insurance company prior to going in and they had even sent me a PDF of my coverage(I pay a flat fee, with things like fillings being covered in full). They sit me down and show me an estimate of my bill, "before in insurance it will be 4500, but after 1500". I said how much is my crown? What all is this including? "This covers everything, all the fillings and the crown(minus the root canal). I pulled out my pdf and none of those numbers matched! She was charging me for fillings, which should be free, the price for the crowns were higher, and nothing was adding up right. I bring this to her attention and she double checks she has the right plan up, which she says she does. I show her the pdf, and she doesn't seem to know what to do, so she says she will need to contact the insurance company and will get back to me in about a week. After about 3 weeks I call back and am told "we are still waiting on that information, but should have it by Monday". Or in other words...we didn't actually do this because you are not giving us good commission. Further, when I asked about preemptively scheduling an appointment for my fillings, she all of a sudden mentions that I need a $300 gingivitis treatment. The dentist refuses to do the fillings unless that is done. I have had gingivitis in the past, and the dentist was able to do the fillings no problem.

Contacting my insurance company if I don't hear back by Monday...

In Sept 2014, I went to Aspen Dental to get my first denture. I was taken to get xrays and then told I needed a full denture top and bottom. Then, the office manager took me in for pricing and told me it was only an estimate. A few days later, I came in and put 2000 down on the total. I received the wrong bill before I even had any work done!I was OK with the first temporary set, but the comfy lites were terrible! The dentist to!d me they looked just fine and wanted me to leave. I was reduced to tears and told her that I could not deal with the teeth.Finally, they called the dentist that had done the surgery and he scheduled me for a new wax try-in and when the second set was done I was told that nothing else can be done for the ill-fitting bottoms.I have written letters and phoned the credit company so many times.Aspen has not helped me with the incorrect billing because of their incorrect promotion code. Account is paid off, but interest was added to 18 mos. same as cash promo. I was told there is nothing they could do it is too late. I have endured so much pain and stress from the event.

Went to appointment someone else's personnel hygiene was on the chair and on the arm of the chair. They had left out needle and medication for a tooth to be pulled and had left me in the room by myself with these items out! Very unsafe ! Dentist came into room with gloves already on removed dentures and replaced dentures! Was looking to realine denture. later I got a virus I feel because the dentist and the room was very unsanitary! Will never return to that office again!

Asked them to wait for pre-determination of benefits before doing deep=cleaning of husband's teeth which they agreed to do. However, when he got to the appointment, they told him he has to do this before they would fill the two cavities and it cost $91 even tho the Delta Dental Insurance said it was covered 100%.

I called three times before he went to be sure he was getting the cavities filled. Yet they did not do it. I am pursuing it with Delta and also Visa will receive a disputed charge letter. They totally ignored our requests to wait for the pre-d. We have a thousand dental clinics in our area. We do not need this fast-talk and dishonest treatment of patients.

One of my wisdom teeth was bothering me. I decided to try out aspen dental. I had abscessed wisdom tooth. They put me on amoxicillian for a week for the infection. The day I went to get my tooth pulled, the dentist couldnt find the tooth he needed to pull...? When he found it, he shot me up in my mouth with 3 sets of who knows what. The next day i was coming off of the mouth meds and felt very nauseated, swelling in my face, and hives. Called there to let them know and they said it wasnt caused by anything they did, it was something i did when i left. what BS. They didnt seem to care that they caused an almost deadly allergic reaction to one of their patients.

I want to let someone know about my experience at the SE 14th Aspen dental office in Des Moines, IA. The dental hygienist was completely non informative and had a uncommunicative behavior. I felt that I could have benefited from someone who would have been able to reply to my questions in a professional, knowledgeable manner and at least try to offer helpful advise or hints in a professional cheerful manner. What I got was a sullen uneducated response to my questions, she was slurring her words and gave the impression that she was not even qualified for the position at all. I also observed her and the majority of the staff circling a patient file and making comments and laughing, this is completely unacceptable behavior people have a right to their dignity and privacy and I feel this is a violation of HIPAA! I was completely disappointed with the unprofessional and unknowledgeable staff at this location on August 25, 2014, I have no desire to have another horrendous experience with the quality of people that they have employed at this location and will not schedule any services in the future with this company, I also will forewarn my friends and professional acquaintances of my experience.

I complained about my dentures not fitting.I can't even eat an ice cream cone soft ice cream without having to use fixadent at least 8 times a day.they have tried to adjust them about 6 times and then I am told they can not do anything else. If I knew this was going to be this way I would of never went there.Ypu have on tv a money back garantee and that is what my last resort would be. I ask them if they would put snaps on them and they refused. If you could just have them put the snaps on everything would be fine.I am so tired of carrying fixadent with me all the time it is embarrasing to excuse yourself twice during a dinner to go and put more fixadent on them.The last dentist I saw recommended implants I wish the first would of told me how they were going to fit and I would of went somewhere else which I am doing for my top teeth.Please come up with a solution Thank You

I used them because of attractive terms (interest free if paid on time) financing. Prices were higher than I expected, but I proceeded because I needed my lower teeth extracted. I had terrible bruising for 10 days after. complained that the temporary dentures were making sores in my mouth was told it was "normal" They were very unconcerned about patient care. Wrote a letter complaining of treatment and was treated even worse. Teeth were pulled on 9/21/2013 and I had sores until I went to another dentist for a second opinion in April 2014. I was told the dentures did not fit my mouth and new ones would cost an additional $800 but would be made correctly. Yesterday (6/19/2014) I picked up my new denture and ate my first meal of solid food. my lower teeth and upper teeth actually met when I bite down. What a difference!. In my opinion, Aspen Dental should not be allowed to be in business!

Let me first start by saying the Dentist, Dr. Teske was fantastic. I greatly appreciated her service and demeanor, but that is where it stops. First off, they thought I needed a root canal. They looked up my insurance benefits, said I had to pay $97 prior to the service, so I did. I get there and the Endodontist said my tooth was cracked below the gum and needed to be extracted, so no root canal. I sat with "office manager" to determine a "treatment plan" (of which, by the way they put this amount on your account BEFORE you ever even get the service). The treatment plan was to have a mold taken for a partial, get the tooth extracted, and then have the temporary denture while I decided on an implant. At the time of setting up the "treatment plan", the office manager told me my out of pocket would be $165. When I came in for the services, I was told $338 needed to be paid based on my insurance benefits, I was irritated that it was DOUBLE what I was initially told, but I needed the service anyway so I paid it. Low and behold, a month later I received a bill for over $900 no evidence of my payment, declined EOB's from my insurance indicating services not covered, services not billed, etc. etc. First off, they set me up on a treatment plan that wasn't covered by my insurance, so I have NO idea what insurance company they were looking at when they were reviewing my benefits, hmmmm, interesting. I may have chosen a different option if I had known they weren't looking at my insurance coverage accurately. Yes, I know, my insurance coverage is my responsibility, but WHY would I doubt them when they're sitting there right in front of me with a copy of my insurance card apparently checking my insurance coverage? Why would I think I'd have to go home and pull up my benefits AGAIN and check? So now I have this bill for over $900 saying I'm past due, I call and supposedly talk to the "office manager" who kindly dismisses my concern by saying, "let me pull your file, see what's going on, get a hold of corporate, and call you back". Nice, no phone call back. I get another bill a few weeks later, adjusted down to just under $800 still no evidence of my $338 payment. So I call AGAIN, get the same crap of "let me get a hold of corporate". I asked if I can call corporate myself, nope, no can do, only THEY can get a hold of corporate through EMAIL! I'm so tired of this place, they have horrible billing practices, their employees don't know how to accurately review insurance coverage, can’t review anything on their system with regards to billing, my guess is it is because this mysterious "corporate" has the billing/services so jacked up that their employees can't even make heads or tails out of what is going on with their patient accounts. AND, not to mention they set you up on treatment plans with services and charges BEFORE the services are EVER rendered, they tell you how much your insurance will cover and how much you will need to pay out of pocket and it's all WRONG. I will NEVER go to Aspen Dental again. I urge you, if you have anything other than routine preventative care, DO NOT go to Aspen Dental.

I suggest you immediately start looking for a different dentist. These people are inexcusable and don't have one ounce of integrity! My mother is 85 years old and started having a lot of pain in a tooth so she went to this dental office where she was told that they couldn't extract the tooth until her doctor submitted an approval form. So her doctor's office submitted the form immediately but when she went back the next day to have the tooth pulled she was told that the dentist was going on vacation for two weeks. TWO WEEKS WITH EXTREME TOOTH PAIN AND I GUESS THEY WEREN'T AWARE OF THIS VACATION THE PRIOR DAY! Another dentist in Butler took her in right away and extracted the tooth in a few minutes without the need for these special approval forms.Previously they made a bridge for my mother and put in in but apparently didn't remove the roots of the old teeth first, so now an oral surgeon has to correct that issue and make a new bridge. If you value your teeth, don't go to these HACKS!

I had troubles with my bills and service for aspen dental, charged me for free x ray and first exam, office manager is a slick woman, instead of charging my insurance she cleaned out the total of my prepaid care credit card, (Before I had all my work done) after my 6 teeth removal and fit for temporary partial I returned 7 times to repair a tooth broken in surgery and have my dentures re-sized (6 months) before I got my permanent partial, the whole time trying to get the balance on my account submitted to insurance and return the money to the card, a year later I had finally gotten my refund check, after she supposedly submitted it 4 times. Never ever go there again they gave me a hard time about repairing the tooth they broke, after 3 different dentists in the office I stood my ground for the one I liked, he was nice enough but 6 months to get dental parts when they do it in the office. I will say my permanent partials fit wonderfully, though they sent me to a periodontal specialist and even with great dental insurance I am paying big for sonic cleanings, and permanent splits on the teeth that hold my partial in, wtf?

In November, 2012 my husband decided to buy new lower dentures for me for Christmas. At our first appointment the doctor insisted that I needed new upper and lower dentures because they wouldn't fit correctly if I didn't replace the uppers even though they were less than 2 years old. We agreed and were given an estimate and applied for a credit card with Care Credit. The dentures were to be ready by Thanksgiving. Needless to say that was not the case. As the holidays were approaching and the new dentures were giving me numerous problems we started going back and forth for further work to be done. My mouth was so sore that I couldn't eat. Some of the teeth were longer than others and the bite was so bad that I could hardly close my mouth. At each visit the doctor would assure me that if the fit was no better all I had to do was call and I would be seen immediately. This did not happen. At times I would have to wait almost a week for an appointment as they had other patients. Discouraged I filed a complaint demanding the money we had already paid back or new dentures. The Office Manager contacted me the next day and told me that I should go elsewhere and that we would not be charged any more money. We had no money put on the credit card at that time. We heard nothing from Aspen Dental or Care Credit until yesterday when we received a letter from Monarch Management, Inc. (a collection agency) informing us that we owed the sum of $526.33. This dental practice is one of the worst I have ever been to and I believe that they deliberately withheld any billing and sent this matter to a collection company because I had filed a complaint. They are a rip off and should not be in business at all.

I felt sensitive (when I have cold drink) on tooth under a old bridge that was put in about 30 years so far. Afraid of getting worst, so I took Aspen Dental's free examine /consultation on 1/17/14. After exam they gave me a run down for 2x root canal and replace the bridage for $5000. And other filling and suggested root canal on other tooth etc... another $9000. So toal $14000 for the full mouth... Yes.. it is full mouthful of charges... So I went to Dr. Dental in Vernon by Hartford Freight Hardware... re-took the x-ray and examine, Dr. Han at Dr. Dental told me there is non cavities under the old bridge I have... it is maybe because the flossing that I have done... caused the tooth root to expose, then when I have cold drink, I feel pain or shock... Don't need to do root canal or fixing. Just use sensodine tooth paste and avoid cold drink, It should not have problem as long as I take good care of it.
What a difference and relief for me.. Aspen Dental is charging patient for unnecessary treatment plan and make good money... the practice is cheating... There are other people complain about Aspen Dental on the web... there are also law suit pending on Aspen Dental N.Y. several places... My suggestion for people seeing this complaint... you can avoid paying the bad guy by doing research and go to other dentist instead...