Aspen Dental
reviews and complaints

Back in january of last year i had a filling put in the right, back, bottom molar. Some of the filling came off last friday and i went to aspen to check it out. The Dr. Said that when my tooth was filled, there was still bacteria eating away at my tooth the whole time. Now, i have to get a root canal because the bacteria has gotten to my nerve. That was the whole point in me paying for the filling and going to the dentist So that this kind of stuff doesnt happen! They are trying to help me financially but i feel like this is 100% the fault of ASPEN. the Dr. Assured me that there was NOTHING that i could have done to prevent it because the damage was done when the filling was. I plan to go further than this complaint board.

When I first went to Aspen I met with their dental manager and oral surgeon. I was told I needed to have an existing bridge replaced which was not causing any problems. My bigger problem was a removable lower left bridge that had nothing to anchor on to and would fall out when eating. I was told I need implants. A total amount was given to me for $6000. Part was paid by Delta Dental and the rest was put on Care Credit. I wanted to start with the implants first but they said no. The old lower right bridge was removed a mold was made and a temporary bridge was put in. The temporary bridge felt like plastic and had to be replaced 3 times because it cracked and fell out 3 times. The current bridge in my mouth does not fit right and food gets stuck all the time. Then when I was ready for the implants I was told they no longer had an oral surgeon and there was none in any Florida office. I told them I wanted Care Credit to be notified so I could stop making payments for services I would not be getting. I was told I would have to wait 6 months to ensure all the payments were received from Delta Dental. That was is July 2016. In January 2017 Care Credit did zero out the account. I have now been put into collections for $1100 that they claim I owe them. I have called the office at least 10 times asking for an accounting of all my bills and all payments they have received. They promise they will but it has never happened. I have also asked the collection agency for an accounting and that I was disputing the charge. No reply from them either. This company needs to be closed down. I am a registered nurse and I am embarrassed that they consider themselves a medical facility.

To whom it may concern at Dental First, MPE, Aspen Dental Corporate Office, and Delta Dental.

I am writing regarding services provided for a filling and periodontal cleaning on 03/31/2018 at: Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Based on information gathered on my dental plan I understand that the services listed above are allowed with small co-pay, and the Aspen Dental Medford location is listed as an approved provider on my member booklet, and upon confirmation over the phone with MPE on 05/16/2018.

Technically I am allowed to use services on that office; however your local doctor listed below is not credentialed with MPE/Private Network list;

Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Upon my visit on 03/30/2018 I decided to apply for a loan with Dental First for services and portions that are not covered under my plan, shortly after that day I realized that I wasn't going to get the services financed by Dental First and called Aspen Dental to cancel my dental appointment and was told that the money taken by aspen dental was going to be reimbursed in two weeks. Here I am 2 months latter waiting for Aspen Dental to reimburse Dental First.

On 05/01/2018 I called Aspen Dental to FIND out what was going on to the reimbursement and was told that MPE hasn't paid their claim and they were holding off on my loan money until they received payment form MPE.

So, on 05/10/2018 upon calling and investigating with MPE what the issue was for the claim payment denial I discovered that doctor; (Thompson Dental Associates, P.C. Next to Models' Sporting Goods 690 Fellsway Medford, MA 02155) is not credentialed with MPE Exclusive Provider List making the claim impossible to be processed and being paid. I the called aspen and spoke to Cherise who stated that she didn't know what I was talking about since Aspen Dental Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Takes Delta Dental and was informed that I would only be reimbursed back upon receipt of the claim payment submitted for services on 03/31/2018, and if my plan had any questions to call Aspen Dental in Medford.

I then called back MPE and explained the situation to Lori MPE representative that went over the situation with me the patient, and also Chery Aspen dental employee that doctor Thompson Dental Associates, P.C.
Next to Modells Sporting Goods
690 Fellsway
Medford, MA 02155

Has to be credentialed with MPE and she need to speak with a provider representative to take care of paperwork with them. I as the patient don't feel that this issue is my responsibility since THE PROVIDER FAILED to DICLOSE that their MD wasn't listed as a participating provider and told me that Aspen Dental along with their MD were in network with my plan. I need this situation be rectified as soon as possible.

I feel very frustrated with the process and as an Aspen Dental patient feel completely disappointed and disgusted about the entire situation, and as the patient I am now awaiting and depending upon Aspen Dental to reimburse Dental Firs to be, having to pay my monthly dues for services that are supposed to be covered by MPE.

I went to the Aspen Dental on Boston Road in Springfield Massachusetts on Monday, June 18, 2018. I was there to have a lower tooth filling done.in speaking with the dental assistant prior to the dental work she became more and more increasingly incoherent and her conversation, Consistent with someone who may be under the influence of either drugs or alcohol. When the dentist came in to begin the procedure she was unable to recognize her duties to begin. Dr. Lee had to ask her numerous times if she was ready to begin, and she was unable to respond, and began acting very erratic. She stood up and removed her gloves and put on a different pair, sat down and continue to not know what it is that was being asked of her, nor did she know what the next steps were for the procedure. Dr. Lee reminded her of what she needed to be doing, She attempted to insert the instruments into my mouth miss judging multiple times hitting me in the face with them. Dr. Lee reminded her of what she needed to be doing, including holding back my time since it was numb, in which at one point she responded with "I do not know what you are asking me to do", and remained in her seat. And Dr. Lee then told her that she needed to hold my tongue back, again, so that it would not hit the drill, at that point she still did not know what was needed to do. At some point she received a tongue suppressor and attempted to hold my tongue back, at this point she had very little motor control and attempted to hold my tongue back while also having the suction in my mouth and was not able to accurately put the equipment in my mouth, causing her to scrape my chin with the suction tube, and took numerous attempts to physically hold the instrument in place appropriately. Dr. Lee noticed that she was unable to perform this task properly, he took possession of her tools and begin drilling on his own, and she did not participate in the procedure, just sitting in her seat. When Dr. Lee got deeper in the tooth I realized that I needed more Novocain and informed him of such pain. At that point he sat me up and injected more Novocain and told me he would be back in a few minutes after I was numb. At that point he asked the assistant to leave the area because he needed to speak with her. 10 or 15 minutes had gone by before Dr. Lee returned, with a new dental assistant. He was able to complete the procedure that evening. On the drive home that night I noticed a sharp stinging pain in my chin and noticed a small white abrasion on my chin, as the Novocain was wearing off the burning sensation intensified. The next day I contacted the Aspen Dental office and spoke to the manager Amanda, at that point she stated that she was happy to hear from me that she is aware of the incident and that necessary precautions were made to prevent this from happening in the future, and that she would assure me that I would not be working with that specific dental assistant in the future. I did inform Amanda of the cut on my chin, and the only compensation that was offered to me was the assurance that I would not be working with this assistant in the future, there was no attempt to assume any of the monetary responsibility of my visit, pass procedures, or future. I went for an appointment today, Wednesday, June 20, 2018, for an adjustment of my partial, upon arrival I realized that the assistant from previous appointment on Monday, was still employed by Aspen Dental and when I saw that she was there I went to the manager again, Amanda, and asked if I could reschedule my appointment, at that point I did reschedule my appointment. On my way out of the facility the same dental assistant that I had been under the influence of something on Monday, called my name to take me in the back as she was going to be working with me for my appointment, proving that NO effort had been made to change the assistant from working with me in the future. I am very upset, and very disappointed that more could not have been done for a patient who is spending as much money as I am to have gone through the experience that I went through, having a dental assistant in a position where bodily harm could happen, be intoxicated to the point of not even being able to speak or hold up instruments to perform her duties, and to not have any type of compensation, and at the very least be assured that I would not need to be working with that assistant again, DID NOT HAPPEN. I need to speak with someone in corporate management at Aspen Dental so that we may resolve this matter. Thank you. I can be reached at [protected], my address is 241 Springfield Rd.in Somers, CT 06071. My name is Amy Drake, I also can be reached by email at a [protected]@iCloud.com

when I ask the dentist about procedure he said I can break your jaw. charging for things they do not do, next visit dentist tried to get in my mouth with gloves on from another patient I watched him come across the hall without changing them I would not let him in my mouth I had a bone chip I wanted him to remove . he never listen to me and got mad and said I can't shave your bones any more or your teeth will not stay in my mouth that is not even what I ask to do he then stormed out of the room I then came home and had to cut my own mouth and get the chunk of bone out I have called office they will not do any thing and I also called corporate and they just blew me off I would like to get a refund on my full dentures and I have already been to a new dentist witch I have to start over again new dentist told me the ones I got from aspen don't even fit in my mouth right and that are way to big for my mouth I wondered way I keep gagging all the time had teeth pulled on Feb. 28th they charged for surgically remove teeth witch they did not do he numbed my mouth and just pulled them without doing any cutting he said he removed 2 torus mandibularis but I still have a large torus on the right side he said he took out they also said they alveo on 2 side witch they did not do the cost for these procedures was$ 1327.00 plus 918 or other torus removal I am on a fixed budget and no insurance witch really is a bummer I would like to report this dentist and aspen office to get some results the doctors name is Golba he really needs to be fired for he lies on procedures not done and the disrespect of patients

I spent $8000 to get dentures and teeth pulled and a partial had that can't be life series which had a seven-year warranty took them in to get them adjusted And was accused of adjusting them myself and wanted to charge me $400 to realign why would I just hate that I got a seven-year warranty on known nothing about teeth are the only people that have touched them was Aspen dental Have not had my dentures in and almost 2 years I get ulcers on my gums because I have to eat but I cannot use my dentures because they pop out even using
Fixodent I saved up a lot of money to get it and they just set as a paperweight on my bathroom sink because I cannot wear them they refused to honor their warranty accusing me of doing something to them

I went into office in Augusta, Maine to get a bottom denture,

First told me had to pay up front, after checking me out,

I was told $500, I was told I couldn't get just bottoms, had to have both to fit right

I went back for 4 fittings, had to have them keep taking off material as they were too large in mouth

I have $ 500 worth of teeth sitting in container in a bag in a cupboard

Now I see they are advertising money back, well where is my money, I can't afford to throw away my money but guess I have to

Show for first appointment no xray tech.Return for appointment understaffed one guy doing mutiple jobs.Then staff can't identify were bad teeth are then the dentist comes in and starts beating on my fracturded back tooth pointed out causing discomfort and pain.Now it hurts more than ever.I just wanted my tooth pulled they keep sales pitching me to have more done.i walked out of that 3 ring circus.You dental office is incompetent and should be shut down.

Aspen Dental
I'm so very happy that this legal pursuit of SHADY Aspen Dental Management is transpiring ; after having went through at least 4 years of treatment and many $ spent out of pocket (despite having excellent insurance) - I have ended up with the worst dental work EVER. I started this nightmarish journey about 4 years ago. After researching and saving my hard earned money I decided to get dental implants to replace my old and ill fitting upper dentures. I had my 4 implants placed and was finally ready to get my upper dental implant fitted. While being fitted for my implants; the dentist who was taking my original dentist's place (my original dentist was on maternity leave) completely destroyed the work that took almost a year of work and healing year to get to this point. This inept "dentist" tried for about an hour to fit my new implants to my very costly abutments then he finally gave up and said I should come back when my dentist (on maternity leave) came back. When I did go back, my original dentist told me that the idiot had left a screw in the abutment post that would prevent the post from being functional - the only option I was given was removal of the abutment. Once again, I went through the pain equivalencey of having 4 teeth pulled at once - then I had no choice but to have my upper implant (made for 4 posts) put back on after changing it to 3 posts. Of course I have had issues with this - this really didn't fit properly despite numerous adjustments. I'm a VA R. N ; one work day while educating my patients - my loose implant actually almost fell out. It actually started to move around in my mouth. Needless to say I was mortified and embarrassed. My patient and his family present asked me, "honey are you ok!". I was totally mortified, asked to leave my position at that time and then had to ask another nurse to continue my patient discharge teaching. I wish I had went elsewhere for my dental implant! Aspen replaced a small % of the cost of the "jacked up" dental implant that was destroyed by the inadequate and nonprofessional "substitute dentist".
I will still need to have another implant abutment placed in the place of the missing 3rd implant on the 4 implant post. I also have had a crown that was done by Aspen. I was fitted for a lower partial with a bottom tooth (root canal prepped first and crown on top) dental work done by Aspen. One day I'm getting ready to go to work and brushing my teeth and the next minute - my crown has fallen out of my mouth and is in the sink. I made Aspen aware of this issue ASAP. At first the office manager denied that the (root canal and crown) was even done at Aspen. However thank God for computer records and imaging - she had no choice but to recant her lie. Even after they realized that the "jacked up" crown work was theirs ; they refused to do much about. At first the office manager told me, "crowns fall out all the time!"Of course I knew better and insisted that they do something. Afterward, they offered to do lower implants - no cost reduction or anything. I didn't want this — so they could do another botched job on my lowers? Then to suffice for their inadequate and shabbily done dental work, they then offered to take my partial and (yes) add a tooth on it to replace the missing crown of my lower tooth. I was looking like a Halloween jack o lantern at this time and had no choice at this time. They put the (thin and ugly) tooth on my partial as they said they would. Needless to say it looked hideous and had to be redone several time just to look 1/2 decent. I have lost at least 20 pounds because I cant eat properly anymore. Whenever I go to the Aspen office for anything (upper implant readjustment) I've heard the office manager laughing with her staff and joking about me an my situation. This has been costly, financially, timely, emotionally and has led to my loss of self esteem. I paid for implants; not for a nightmare. My GI tract is starting to also be effected because I can't chew my foods as I should; I have reoccurring episodes of acid reflux so bad that I'm getting ulcers. I've spent many dollars for this roller coaster ride through hell with Aspen Dental Management — - my whole purpose was to enhance my health not make it worse. Yes I will join this class action... let me know what records you need (more pictures or other wise) and I will get them to you ASAP... Aspen needs to be put out of business... shady, shady money grabbing!? people masquerading as professionals and literally stealing money from insurance companies and from customers pockets. They do not care about their customers - you are no more than a piece of sh — to them. I've been made to feel this way time after time with Aspen Dental Management on 124th and Capital in Milwaukee.

My first visit to Aspen was on March 8, 2018, which was to e for a cleaning. Had my x-rays taken and exam. I was told I had many things going on in my mouth. My first impression of everyone was that they were nice and helpful. (So is a used car salesman). Anyway I agreed to the procedures and had the cleaning, they cut down a tooth that they said needed a crown and filled 2 tiny superficial cavities. That was all fine. Came back on Mar. 13, 2018 for the partial impression for top and bottom. Young girl learning, she didn't but a cloth on me and that stuff got all over my clothes, in my hair and on my face. I told them the tooth they cut down for crown was hurting me. They told it was normal because they did a lot of work on that side of my mouth. I believed them. I went back on Mar. 16, 2018 to get recheck. Mouth still hurting. They said to give it time. I went back on Mar. 29, 2018 to have the temp. crown removed and the perm. one put on. Dental asst was teaching young girl how to remove temp. She grabbed a hold of it and I almost came out of my seat. It hurt so bad. The dental asst. tried to work on me. I was terrible. So Dr. Burgess came in and went to do it and I asked to be numbed. She gave me a couple of shots and let me sit.in the mean time Dr. Burgess was with at least 3 other patients. Came back and I still could fell everything. Gave me more shots. She was more interested in talking about her moving into a new house that she could of cared less about me. This went on for over an hour. Dr. Burgess was so frustrated with me and she SHOWED IT. She ended up giving me like 8 shots, squirting the fluid all around my mouth and ended up just jerking the temp off. I about came out of the chair. So now they can't get the new crown to fit correctly. They have me bite down on it and it cracks in half. Great now I have to go through this all over again. So the dental asst is frustrated also and is showing it. They slapped a temp back on to cover the exposed tooth. The temp had a piece sticking out on the side that was cutting my cheek and it was shoved on there where it was cutting my gum. Dr. Burgess gave me a pain med prescription and walked off. I WAS IN THAT CHAIR FOR 2 HOURS CRYING DURING ALL THIS - I WAS THE ONE APOLOGIZING.
Went back April 11, 2018 to finish up my cleaning. I talked to the office personal about what was going on and their answer was for me to sign another form charging me $2123.00 on top of what they had already charged me the $3184.00. I was so upset and confused. They took advantage of me. The hygienist was nice but she did not clean my teeth very good. Nothing like what they charged me for. Honestly they looked cleaner before I even went. I told her my I mouth was killing me and that I had been taking the pain med when I could but nothing was taking the pain away. She said she would let them know. Went back on April 16, 2018 for the wax fit. Again I told them I still hurt. I scheduled to come back and just pull the tooth out. I explained I cant stay medicated just to get through the day. They tried numbing me again, Dr. Burgess grabbed hold of my tooth and I almost fit her. She jumped back, it was that terrible. She again so annoyance with me. More shots, nothing was working so I was like that's it. She told me I would have to see the oral surgeon. Finally someone that knows what they are doing. Made the appointment Sat in May because he only came once a month. I called to get information on that doctor and the office staff would not tell me, she said she didn't know who was coming. I was like your kidding right. I finally found out who he was and that Dr. didn't have very good credentials. Than a couple days later they tell me I have to reschedule because he couldn't come on that day. I would need to wait another month. I brought all my paperwork, partial and bills in and spoke to the office manager. I told her I was not ever coming back and that they can refund me my money because I have now been in pain and on medication for 3 months. I went to a reputable dentist and I explained all what was going on. They were able to fix my tooth pain, the pain that happened at Aspen dental.

After a dental cleaning in May 2018, at the Ruskin / Sun City, Florida.
I started experiencing discomfort, I called the office to get evaluated ASAP.
They gave an appointment for 6/4/18 @ 4:15, a few days later they called to reschedule my appointment to 6/7/18 @ 9am. 6/5/18 they called to reschedule again, then said it was an error. On 6/6/18 they texted me informing that I had missed my appointment.
Today 6/7/18 my appointment date, I arrived early and was told that they couldn't find my chart. after a while they finally located it. They then took x-rays of the area and told me that I would have to wait until the dentist was free since they were doing surgery. I would have to wait possibly until 11am. I informed them that it would not be possible since I had to work and asked for a refund, then left.
My husband referred me to them and I don't have any intention to return to ASPEN DENTAL again. My husband said that is considering the same in disbelief of my experience.

Hello I am writing in regards to a major issue my husband is having with service and product.. The office is Aspen Dental 2100 Chili avenue 14624... We were talked into purchasing the FlexiLytes partial denture at a high cost we were told it was superior to the Cast partial. Well almost going on way over a year and a half and we are still having to go every 2 weeks for adjustments. We were told by the dentist Dr Sai.. Who is excellent so nice that we were not told the correct info and were pressured into the purchase of the FlexiLyte He said we can Talk with store manager Tatiana and we should be able to get some refund back The store manager that did the original deal was no longer working there. Well... I have never had such POOR, BAD, DISRESPECTFUL customer service in my life! We were talked down upon yelled at and basically told to shut up! Tatiana said they will not honor any guarantee and if we want to order the Cast Partial it would be and additional almost 500$ more... We were so shocked and disappointed that they would treat a customer that way.. Never have we been treated so poorly with any service Tatiana needs to be retrained or REPLACED! I hope you can help us resolve this issue as we have payed in full for the denture and have had to miss so much time off from work he works a high stress level job and I am retired and I am on any hippa policy to have full permission to discuss any medical need. Well he had a missed phone call after his visit so I tried to call and was again very rudely told I could not be given any information. So again he had to take time from his work. Is this not why we have a Hippa policy in place we are extremely disappointed in our service we have had. I have recommended people to that location because of the excellent care of Dr Sai and now to be treated this way. Then to see commercial and advertisements all the time about money back guarantee and peace of mind warranties when we have had anything but.

A month previous to my appointment date I requested a routine appointment for a check up and specified routine cleaning at this office. I was told this was no problem... This would be covered for sure, after my insurance information was reviewed. I was a month over due on cleanings and wanted to get this out of the way. I placed emphasis on catching up on the cleaning! For some reason, I was always told this was so important! After the check up was finished I was told by, who I assumed was the dentist, if I wanted a cleaning done they would do it... Ten minutes later I was informed by a billing person that they can't do that. You have to make an appointment and do that later... This was definitely a fast turn around! They were interested in doing some periodontal repair later and wanted to figure out how much they could get from my insurance and evidently, to create as many visits as possible... I interrupted a trip to come back here for this_and still no cleaning was done, as promised... Nothing about requiring 2 appointments for this was mentioned in the beginning or I would have went elsewhere! The exam indicated some periodontal repair may be necessary... I have additional coverage in effect for this, because of diabetic status... This doesn't appear on the chart of basic benefits for my plan... I obtained a number for them to easier verify this and called back, trying to help! First of all they didn't believe it and was once again snubbed, and gave the run-around. I have scheduled a cleaning elsewhere and the future periodontal will be elsewhere also... At least it was good to see what aspen is all about, up front! Guess I should have paid more attention to the 100 plus negative reviews about them!

In 2015 at the Lebanon Tennessee location I had two porcelain crowns done since then one had to be glued back on 3 times before I lost it and the other one fell off last fall which I still have that one. IU school of dentistry gave me an estimate of over $1700 plus there is a $900 root canal needed. They said the caps needed to be done in gold not porcelain, and they would not fall off. I had the dental work done when I had dental insurance and now I dont I am on disability. I think it is wrong to have to do this work all over again. The aspen dental in Greenwood Indiana is the one that seen me last what can we do to make this right?

2015 went to Aspen dental cause a bridge I had broke. So the cheapest why was to have a partial done...2400 dollars later the bridge did not fit right teeth shorter the the other side. I was so dissatisfied that I did pay them the balance owe until 2018 my front tooth broke in my gums again the cheapest way to go was to add a tooth. To the existing bridge. So I decided and thought that since they had done the bridge maybe this time they could fix it. So they added the front tooth. Once again. Very unprofessionally done. I was so disappointed. The tooth came back pink uneven. Bridge lose. Metal in the back cuts my tongue. I only put it on when I go to work. I told them how I felt. And their response was that at least I had a front tooth. I receive a bill for 462 dollars. Cause they went ahead. A did a bone graft where I told then to just put a plug doctor insisted. I told them what ever is didn't pay I didn't want cause I live pay check to pay check. They said not to worry insurance would pay. Out of pocket was 138 dollars. And no more bow I received a bill which I am not paying. Cause the work was very unprofessional. If I don't get this matter resolved I plan getting a lawyer..I have lost my smile. Pink tooth in the front. Uneven teeth. Fall off when I speak have to use glue all the time. Tongue get caught on the metal in the back. I told them how depressed I am Ibut they say there is nothing they can do.

Here I am at Taco Bell and eating a hard shell taco and a tooth breaks off. How embarrassing. Just had a new partial done less than 3 months and this is the second time this happens. It a good thing the office is close at this moment, I would be there having a complaint fit. We pay top prices for our dental and this is highly unacceptable. Will be there next opening day. have to wait 3 day because of the long weekend.
May 25, 2018 6 pm.
Very good thing this is not a very important social function and I have to deal with lot of people but I am pissed off.
Will never deal or recommend anyone to Aspen in the future.

I chose aspen dental because I had a tooth that broke off that I needed removed asap. When i called their customer service line, the lady set me up an appointment and told me regardless if my insurance covered or not that everything done in my first visit was free. I went to my first visit, was quoted 90$ for the tooth extraction and that my insurance was paying half so that would be $45. got my exam and xray and expected that I would get my tooth pulled. I was wrong. They said they wanted to clean them before they would pull my tooth, but that everything was included. They gave me a patient welcome kit and said it was included. While I'm waiting I look in the hall and the doctor himself is yelling in the face of his assistant calling her an [censored] and asking her if she's stupid. They cleaned my teeth and then I was to get my tooth pulled. He decided he absolutely had to pull 2 teeth that day and I only wanted the one done. He was so aggressive and was grabbing me by the face so hard while pulling my tooth and expecting me to talk and getting frustrated because I couldn't with 4 shots of anesthetic in my mouth while I'm choking on my own saliva. I wanted out of there so bad I was traumatized. They pressured me into making more appointments to finish what they started which I didn't even want to go to, I just didn't feel like I was allowed to leave. I called next day and cancelled. Then I receive a bill for all of the procedures including what I did not even go to. I called and disputed with the credit bureau and they told me to call aspen. I called the office and the manager absolutely did not care about my concerns or why I chose not to come back. She told me the bill was the same and that my insurance was not paying what she told me, and that the bill had been itemized now and that the toothbrush they gave me was 150$ alone! I told her my visit was traumatic and she did not care. Will not be going back and will let others know.

I have called Aspen Dental several times about a bill I keep receiving in the mail that has now gone to collections! I was not supposed to get charged at all because they told me to come back to their office at 3p.m. to get a tooth removed and I sat there for over 2 hours just for them to tell me that day doesn't work so I was late for my job. They told me to come back the next day and there would be no charge for my appt. Then I kept getting a bill in the mail! I called several times and left messages and NO ONE EVER CALLED ME BACK! Then this bill went to collections. I called corporate and spoke to a lady who said she would personally make sure someone called me back and voided this bill I was to never get in the first place. again, NO ONE CALLED ME! Now it's in collections! This needs to be fixed ASAP! I am beyond upset as you are hurting my credit that I have worked so hard to build back up! I do not owe a thing! Account #: 8342999. Service date: 10-10-17. Amount $246.75.
Michele Dehnel

I became a new patient 2017 at the Johnson City Tennessee office, on my first visit I was given a quote for all dental work to be done. I then got signed up for financing to pay the balance my BCBS does not pay. The problem came up in December, apparently this office did not file the balance with the financing company. I called when I received a bill and asked that this be added, I was told by Casey in this office that would not be problem. Then out of no where yesterday 05/22/18 I received a collection letter. I called the finance company and told that she never asked for this added amount to be added to my account and now with it being over 30 days it cannot be added.

They gave me my dentures and never deducted the payment off my Genisis card . By the time I was notified that the payment was never processed by error of their (Douglasville office Assistant ) they said they no longer accept Genissis ! They didn't realize their mistake either until I went in for the FOURTH time to have them readjusted;and no they never fit rightvand I have had issues and stress from day 1. They have put a huge 1800 collection on my credit report ruining my credit. I had the money when I picked them up if she would have done her job everything would have been fine . Well besides the fact that my teeth have been a problem ever since I got them
SO YES IM UP FOR A CLASS ACTION LAWSUIT !