Aspen Dental
reviews and complaints

My complaint is about the excessive wait times for scheduled appointments, , , The last two before today were late about 2 hours each..Today I wasn't feeling too well and left the office after not being seen by a dentist after an hour past my scheduled appointment. They've already got my money and now its like " I'm Invisible " my appointment time doesn't matter. The office is located in West Melbourne at 249 Palm Bay Road N.E. 32904. This is not the way to run an office.. Never had anywhere near these terrible waits with any other Doctor in my life and i;m pushing 74..I have to go back for my Denture Completion...I wish I didn't. James L. Reynolds...By the way this is the 1st. complaint letter I have ever written..truly sad.

My name is delores newbold i became a patient at the pembroke pines location on may 3rd 2019 and agreed to an financial plan for my procedures which was 137 on may 3rd, 154 5/10/19 and, 108.00 5/13/19. Due to the office manager at the office i had 2 bad experiences the first one on 5/6/19 i had half of my deep cleaning done. I paid that half on the 3rd. She demanded payment of 154. Half of my mouth was full on novacain or some type of numbing agent i explain to her our agreement and she told me that wasn't our agreement and i need to pay, she explain that i have to then pay the `154 and 108 on 5/10/19 and talk to me as if i'm a child telling me off by stating that you need to pay and ill only do this, this one time, i told her to check the notes in the computer i have my financial agreement in the car she completely ignored what i said and proceeding on stating that i need to pay everything today or 5/10/19. She was very rude i felt like i was dealing with a loan shark she didn't care to look at our financial agreement telling me next time they will collect the money up front and not after my procedure, i was so embarassed because there were patients in the hall way going in to the rooms to have there procedures done. As of today i decided to give my insurance a call to see if there are any alternative procedures that can be done at a cheaper price, i call aspen dental first spoke to 3 different people and no one could help me find out my diagnosis or the names for the reasons on why the procedure is being done. I then talk to ana the office manager once again and she was super rude she would'nt give me the reasons on why i need the procedures done she kept telling me to look at my print out which only states the procedures not the reasons for it she then stated ( the hygenist and doctor told me) i stated then i'm not saying they didn't i just want to know. She refused to tell me and kept going on how this was explain to me she is super (difficult, rude and hard to deal) with i just wanted to know my reasons so i can call the insurance company to see if there are alternative cheaper procedures to be done, i have an appointment with that office tomorrow and to be honest i am contemplating of not going and find another dental office to go to, i really like going there the staff are really nice, except the manager ana!

I went to the Aspen Dental office here in Ashtabula, Ohio on September 14, 2018 with a severe abcess. I was told I needed a root canal, which I had already assumed. My insurance company told me that they would pay 90% yet the financial person called me before the next appointment to tell me I would owe $662 on a $1295 treatment. Having severe pain I kept my appointment but when I presented for the tx, I was made to pay $737! I said I would have to with a few months before I could afford to do a crown. I was told that the crown should be done asap, which I understood but could not afford. I asked that a predetermination of benefits be sent to Lincoln Financial so I would know my exact copay. The lady at the desk was very abrupt and rude to me but said ok. When I rec'd my insurance EOB, it stated my root canal copay should have been $217.80! I requested a refund of the credit but was refused. I was told it would be applied to future tx. I again requested a predetermination of benefits. I returned on January 11, 2019 and had a crown buildup done, No copay was requested due to my HUGE credit balance. I made an appointment to finish the crown. A few days later, I was contacted by the office and told that I would owe an additional $900 before the would finish the crown! I asked if they had submitted a predet to the ins and was told that "They don't do that unless the insurance wants on"!?
My mother then got involved. She worked in dentistry for 42 years. Specifically coordinating insurance benefits with patient financial responsibilities. She spoke with the financial woman (Amanda) and was told the same thing. Though I overpaid by over $500 for the root canal and ins pays 60% on crowns, I was expected to pay an add'l $900! We were then told if I didn't return for the permanent crown within 3 weeks of the crown prep date, my insurance wouldn't pay anything! I demanded a predet and was promptly hung up on! Surprise! a week later I rec'd a predet from my insurance. My crown copay was $405.80 and I still had a credit balance of $202.10 before benefits for the crown buildup were paid (which I was told by the insurance company that woud be reprocessed for benefits as soon as the crown was completed). At the very most, I would owe $203.70 for the completed tx. I made an appointment to have the crown completed and was ushered over to the financial "person" before I was treated. My mother came with me as I anticipated a problem. She showed the Aspen person the predet and the check for the balance of the tx. The paper and check were pushed back at me across the desk and we were told that the account was now due in full and insurance would not be billed as "They would not pay any benefits. My mother said that was not true as we had called the insurance that very morning and verified available benefits. The Aspen employee, Amanda, said no $997, no tx. She said if I did not pay it, I would go directly to collections. I told her I didn't have that kind of money. I got up and said I'm leaving and she said, "Well, the exit is right there.". I have called the patient satisfaction line numerous times to no avail. I rec'd a call on my phone on 4/23/19 from Aspen Dental but no message was left. I called back but, there was no answer. On May 4, 2019, I rec'd a letter stating the regional manager had been unable to reach my by phone and to call a "Dante Benincasa" at 440/969-1247 ext 2. I called today and who should answer but Amanda! I asked to speak with Mr. Benincasa and was told he wasn't in that office today. I asked when he would be in and was told that she didn't know. I am now out of pocket $737, in a temporary crown and being refused treatment. This delay could very possibly cost me my tooth. At the very least jeopardize the integrity of the root canal! All I ask is that this Aspen Dental office honor their contract with my insurance carrier and finish my treatment. I will gladly pay the copay amount as stated on my predet of benefits. If not, I will seek other recourses to rectify this insane situation! I, once again, await a reply. Sincerely, Kathryn Kessler 440/812-5016

I'm complaining about the services at the Orland Park location in Chicago - I continue to have problem with appointments at that location. One day I sit in their office from 11:30am until 5:20pm because the lady that answer the phone told me they had a 1pm appointment so I came in when I left the other doctor office in Maywood IL. I believe they made me sit there out of spike because told the front desk clerk that she did tell me that I can come.

I had an appointment on Tuesday April 30, 2019 at 4pm as I arrived to the appointment after being there for 15 minute I called up to be informed that my teeth was not ready yet. We reschedule the appointment for the next Tuesday at 4pm, now I just got a text saying the appointment is at 5:30. The office is support to open at 8am on Tuesday, it is now 8:42am and each time I call I get the answering services line.

I work in downtown Chicago and live in Romeoville which is about 60 miles from my home so I always pick the 4pm appointment if its available because about how long it takes me to get there from downtown Chicago. I asked her on my last visit on April 30, 2019 can I change location and she imply since they are the one that making the denture I need to wait until they are completed before I can change location.

I very dissatisfied with this location and just wanted to know what can I do to get my teeth and move on.

Thank you for your time.

I went to Aspen Dental in Baxter, MN for a teeth cleaning on September 25, 2018. I was told if there was any fees for services they would be collected at the time of service. They didn't ask for any payment for my appointment. During the appointment the dental hygienist said she was applying a fluoride treatment, I said hold on, is that going to cost me? She said did they collect at the front desk and I reply no. Okay, she said you must have coverage. Well, a month after the appointment, I hadn't received anything from Aspen Dental and we moved to another state. Come last December I received a bill from them for the fluoride treatment that was $44. I was upset but promptly paid the bill. I heard nothing else from them until I received an email on May 1, 2019 saying there was a problem with my account. I responded asking what was the issue and the reply said I owed them another $55. I found the EOB from GEHA Connection Dental Federal dated 9/27/18 stating under claim summary: Amount billed $140, Amount allowed $54, Claim disallowed $86, Other coverage payment $24, GEHA total paid, $38, Member responsibility (fluoride varnish) $36. I sent a copy of this back to them, asked if they filed with BCBSM for preventative benefits of $24 and why aren't they honoring the contractual UCR discounts of $39 for the teeth cleaning. They responded with claiming not to have the BCBSM which was given to them during my 3 hour intake. They would not address the UCR discounts instead claiming I needed to contact GEHA. I did and the customer care rep named Cassandra said they could not legally bill me for service over the EOB's numbers. When I was working I was the director of human resources for different companies and very familiar with UCR and claims. Aspen is telling me they are sending me to collections if I do not pay $55. I don't appreciate the threat of ruining my credit over something I do not owe. I have never had a bill in collections, period. I do not appreciate their tactics of sitting on this all these months, they didn't have my current address because I thought our business was concluded, however they did have my email address all this time. I did call GEHA and they told me I didn't owe them any money, it is illegal for them to collect. However so far Aspen Dental is still demanding I pay them $55.

I called because my dentist closed down and my cap came off so needed it put back. They said they don't take my insurance but would set me for a free exam and consult. They took about 15 xrays if not more. Plus the panoramic view 3 to get that right. She just kept on like she needed one of almost every tooth. Then I was told how bad all my teeth were but yet I have had no pain. Then pretty much forced me to apply for credit with two different companies that I didn't want to do and charged me $91 for a visit that was suppose to be free. My choices were pay now or apply for credit.

As a new patient, I waited over an hour before I was taken back for xrays. After the xrays, I was taken to the hygienist. She was rough on my teeth and jabbed some instrument repeatedly into my gums even after I complained. She then scratched my face with her dental tool. She never apologized or even acknowledged her action. She tried to tell me that I needed some type of scaling cleaning. I told her no, that I just needed my teeth cleaned. She got pissy and left the room. Next the dentist came in with an assistant and started to review my xrays.
The dentist was speaking with her assistant in terms I did not understand. I asked her about getting my teeth cleaned and she said that she could not clean my teeth unless I would agree to some scaling procedure - which I would not. She advised that it would be unethical and she could lose her license to simply clean my teeth. What a farce.

I bought the Top of line dentures at your Tullahoma TN office..had to make them twice due to fit...since that time I have had numerous teeth fall out which repaired just to happen again ...I had top plate crack..repaired in tullahoma but was told since I have relocated to Birmingham Al to go there for a mesh on upper plate..I made appointment with birmingham told the still under warranty that's why I spent the extra..and I had had too many problems out of tullahoma office that the top of line should not have these may breaks..I would like a new set made..the dentist which was quite rude said have to go to tullahoma fir new set.? What I cant go to tullahoma get mold wait for dentures go back for fittings..really...after all these problems this is the answer..i have felt horrible not a complainer have eaten without broken tooth too embarrassed to go back again and again. When repairs were done tooth was rough from glues...top plate still rough. I dont know what to do..I have health issues and no longer can work so cant just go somewhere else to get new dentures. Not working and no insurance. When it rains it pours. Can anything be done..I thought I had bought the best for a reason...Thank you..Sandra Dillow please contact me at [protected]@aol.com

Around 1st week in March 2019 I had an appointment with Aspen Dental I am on Medicare insurance they except so I went complaining of back tooth Lower left hurting. After full set of X-rays were taken the doctor came in said my options for that tooth was root canal or pulling it. I said I want pulled he gave me a script for antibiotic to take while they were checking with my insurance. He mentioned other things that would need to be done also. So I go home in pain take the antibiotics and wait to hear back from them once they hear from insurance. Never got call back. The way they handled my husbands billing concerned me so since I did not hear from them I decided to ask for X-rays to go elsewhere. They only wanted to give me paper copies. The new office said they need digital. I went filled out a request where to send them signed a release form and was told the digital had to come from corporate but would receive in 7 days more than 7 days passed no X-rays. Called Corporate in Texas spoke to Julie. She called the Bristol Aspen and they told her first I never signed a release I need to go back which was a lie then Julie said at corporate I can email to you directly I said fine. By this time a more than a month had gone by. So when I went to second location I was given by my primary dr 2k mg of amoxicillin to take 1-2 hrs prior to having tooth pulled. I did as directed. When in the second location to finally get tooth pulled the hygienist said that Aspen had sent someone else X-rays and I had to end up getting an X-ray anyway. One reason I did not want more X-rays I had just gotten out of hospital with double pneumonia. So I was forced to get an X-ray. When the new dr new location came in he said the tooth had some decay but did not see the need to pull could start with just a feeling or root canal. Needless to say after over a month in pain and now being told something different. I have Lupus & IBS and Dud not want to take more antibiotics than necessary the 2nd dentist said I should not have even had to take them. So for Aspen holding my X-rays hostage all this put me through so much unnecessarily. Very very frustrated. I would not want to see anybody else treated that way

I am a client of aspen dental located at 856 us route 302 unit a in barre, vt 05641
my name is peter lesperance i went in for a cleaning and xrays this spring i do not have insurance but i always pay my bill at time of service. this visit the young lady at the front desk told me what the charge was going to be before service and asked if i would like to take care of it now and i said sure and paid for my visit before going in he back foe xrays and a cleaning. a month later i recieved a bill for $16.00 balance on account i stopped in the office and waited a fair amount of time to speak to someone about this charge and was told they would take care of it. i just recieved a new bill for the same amount. when i was waiting to speak to someone i noticed a big poster about no surprises at aspen dental well i consider this a surprise please have this charged of my account peter.

Dr.woods was the dentist and Dr Gray was the oral surgeon.they originally put in 2 implants on the side.I went back complaining about not being able to bite without the implant moving.and it hurt.I went through a lot of pain .I didn't get no anesthesia.just numbed my gums and started drilling.I've been there so many times for a cracked denture and all do is keep putting more plastic over the crack and it keep breaking in the same spot.it is 2019 and I'm trying to get what I paid for.the office manager has changed also the dentist and oral surgeon.the office manager now is the one who sold me the upper impact.she said to me you know I'm the only one still here.when you try to talk to someone at corporate office.they don't want hear what you are saying.they only believe what their office manager is telling them.that was Tony at the time.then he started trying to send me to a different location.now emaliy is the office manager and the person who sold me the implant.Dr.Bell who replaced Dr woods said it kept cracking because I should have gotten 4 implants instead of 2.So Dr.Gray numbed my gums again and 2 implants in the front of my mouth.when it was time to expose the implants nobody knew what day Dr Gray would be there.when I saw him a month later to expose the implants one fell out.Now he tells me he have to do a bone graft.no anesthesia.just numbed me up.so now they want to know who's going to pay for the bone graft because I don't have coverage anymore.so I guess since he had to eat the bill he is no longer there.so nobody has checked the bone graft.Emaily said she would talk to the new oral surgeon to see if would take a look at me.nothing yet.When you call and ask for her she is always with someone.never a return call.They don't know when the oral surgeon will be there.It's just a viscous cycle I've been going through for 4 years.and still don't have what I paid for.10.000 for a denture that's still cracked

I have been trying to get ny fillings done you have been over paid and yet they are trying to sell a pero cleaning (not sure of speeling) but you have very rude people and morgan when I called 04/24/2019 huing up on me and when I called back and she answered she lied and said that she didn't hang up cause I will not spend the $400.00 plus for cleaning she has told me that it has to be approved by a doctor and I told her to refund my money and send to billing office and again she hung up
Is this your way of doing business. I wil be forwarding to ny stae att'y general plus I will find out in ny state that has license for your dental office and share with them that she say's that by law asked her to forward that "law" info hung up again
Please have some one contact me sam naples cell phone [protected]
Sam naples
6068 sewickley dr
Jamesville ny
13078
Cell # [protected]
Work # [protected]

Made appointment
Showed up on time
They say it must have not been put in computer!
Sorry!
No help just sorry! Terrible people here at the Zanesville location. Never again I was really exited to use my insurance one last time. Then the main woman's asks me if I could extend my ins...not the point! I'm going to give another location a chance to make it up to me. If not the worst word of mouth advertising is in order.

My name is sandra haines and my phone number is [protected]. On april 17, I went to the ashland, ky of aspen dental. I had over 3 discussions with the staff as to the reasons I did not want a deep scale cleaning: i.e. Take blood thinners. It was still an argument the day I arrived. The hygenist did a very poor job of cleaning. She scrapped the teeth so hard that a filling aspen had done the previous year came out. She did not tell me. This is a front eye tooth and now all you see is black. I told her in the beginning that the doctor had agreed to replace the filling when he did the filling next to it on my next visit which I plan to schedule that day. She did not polish my teeth, offer a brush and toothpaste and floss as they always do. She did not tell me that she had scrapped totally out the filling and scheduled me in mid may for the replacement filling and a new one next to it. When I arrived home I could plainly see the black showing in the tooth. I immediately called and explained what happened. I was told well we cannot do anything about that until may 9th. I want this repair done immediately at no charge to me as the dentist had already promised to replace the faulty filling when he filled the tooth next to it. This office is a disgrace to the aspen dental name. This filling should have been replaced that very day. I want an earlier appointment for this and feel a refund for the cleaning is due me as it was only half done. When I left I asked for a receipt so I could file a claim with my hra account. I was told the hygenist had not completed the receipt and she was with another patient and I would have to wait until she was done. They refused to mail or email me a receipt.
This office needs some serious customer service management.

I went to Aspen because it seemed to be a good company and as I'm new to the area it as convenient. When I was called back I had all kinds of X-rays and then I saw the dental hygienists and was told I had periodontal disease and would need planing done to my roots and I can't remember everything that she said was wrong and then the dentist came in and said I would need a crown. When I went to checkout the person at that point suckered me into signing a contract for the crown and cleaning. She was a fast talker and kept jumping from one form to another and said I would have to pay $61.00 a month for 6years I think but I kept signing thinking I would be able to read the paper work when I got home and that nothing was set but when I read the Dentafirst contract backed by Comenity Bank and after I read it it said I would owe as soon as the first payment came due so I called Aspen and spoke to the person who answered and told them I couldn't afford it and that the work page from the hygienist was ridiculous because they were charging to $16.00 to irrigate my mouth and all kinds of other charges that were ridiculous . I canceled all further appointments and contacted Comenity Bank but I received a contract from them today and I found you when I was looking online because I'm on a very low fixed income and by reviewing they're dental brochures I don't have anything that looks like the hygienist said my gums were.i would appreciate anything you could do for me I feel so foolish being suckered into something like this.

Went to aspendental at the fort myers location when I got home I dropped my dentures and broke I called at 1 and 2 and no one picked up at the locarion I just came from.Onthe voucemail. It was a lady who said what the hours were whic was 10 to 6 which is wrong because The hours on the aspendental are 7: 30 tp 7:30 monday thru thursday. She also said call during normal business hours Isn't 1to2 normal business hours?

About 2 years ago an Aspen dentist recommended dentures for my dental problems: Full uppers & partial lowers. The recommended plan included crowns for 4 of the remaining 6 lower teeth. At that time I asked about the advisability of removing all my teeth & getting full upper & lower dentures. I was told I would be much happier if I followed the Aspen recommendation. I followed this advice and paid about $15, 000 for the treatment which included about $10, 000 for the 4 crowns. Several weeks ago, I noticed a problem with one of my remaining lower teeth. I went back to Aspen & was examined. I was told that all the previous dental work needed to be removed & replaced with a full lower denture. The quoted cost is $4881.80.in my opinion, I was given an incredibly bad initial treatment plan recommendation by Aspen & that I paid dearly for putting my trust in Aspen. Aspen has not accepted any responsibility at all for this situation & has shown no interest in sharing the financial burden of their incorrect recommendation. Aspen seems more interested in extracting more money from me. I do not want charity. I do expect professional dental care combined with honesty, integrity, sincerity & responsibility. I find it impossible to believe that the Aspen profit sharing business model was designed to meet any of these expectations. Aspen encourages patients to submit reviews on Google & Facebook; however, the reviews shown on the Aspen website do not include the 1 & 2 star reviews & only a portion of the 3 star reviews. Check the Better Business Bureau (BBB) website to see many other negative reviews & serious complaints.