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Scare tactic sales
I went to possibly get a tooth pulled and was told all of my teeth needed to be pulled. He did everything he could to convince me to get dentures and finally sold me. Worst mistake I ever made. A week later I came back for a "check up", and they didn't even examine me. I later realized that I had two dry sockets which untreated took about 6 months to heal...
Read full review of Aspen DentalInjured during dental procedure
Routine dental appt and dentist performed a mandibular block and damaged lingual nerve in process. I now have only partial use of my tongue. My speech, taste and sensation is impaired. Tried to work with them and they offered to give me steroid shots to try and repair damage but after one return visit they told me I would need to go to a neurologist and...
Read full review of Aspen DentalDentures
October 23 2019 my husband had a 12/15 appointment has been going there for almost a year now just to get his new set of dentures I always went with him and went back with him because of him having early stages of dementia and does not remember things they tell him on this day wednesday 23 / 2019 we got there when they called his name to go back I got up to...
Read full review of Aspen DentalNot getting my partials
Not getting my partialsI went and had my teeth extracted and I got the temporary inMarchIt's now October 23 and they want more money and sad that I did not pay for the partials only temporary and that it would cost $1600 for two fake teeth I believe that is price gouging I don't believe that my teeth need to be taken out I think it was all just for profit...
Read full review of Aspen DentalDentures
I went to Aspen Dental because I needed new dentures, my upper cracked after 15 yrs. They did not tell me that they could fix my original, which they did telling me after they had fixed it.I may have stopped there-and now I wish I had. They started my "treatment" in February 2019 and the first set fit ok (for me). I still do not have a finished set. The...
Read full review of Aspen DentalCrowns color not matched was told they would match after settling??
I went to Aspen dental for a broken tooth, they put a temp in. They proceeded to tell me how bad my teeth were. I trusted them and believed them. After two years of supposedly fixing my teeth, i went to get my permanent bridges, they said they couldnt do it cause i have more cavities. I was so upset. The doctor told me it was a law he couldnt put a bridge...
Read full review of Aspen DentalBeing harassed by two employees
I hope you feel so good about yourself right now! I hope you get off on making people feel small as [censored]. Especially YOUR family. You gone talk [censored] about your own brothers children, and also talk [censored] about their mother. You got a special SPECIAL place in hell. What a great Aunt you are. ESP none of your brothers kids [censored] with you now. Just know that God...
Read full review of Aspen DentalDentures
Yes i got a full set of dentuers through aspen dental first they told me they'd be made an ready in 4-5 weeks it took over 3 months!! When i got the set they where too big!! Then they wanted too charge me more money too fix them!! So then they put some kinda lining in them ..The teeth in the denture plate kept falling out so i went in nermous times too have...
Read full review of Aspen DentalConsumer fraud
After going to my previous dentist for 11 years every 6 months, I was informed by Aspen that I had gingivitis; needed a deep cleaning treatment plan, all fillings & a crown needed to be replaced. I only left my dentist because my new dental insurance after retirement wasn't in network with my former dentist. I do not agree with all the charges; however, I haven't had success with the explanation
Read full review of Aspen DentalDental work
In May 2019 I took my 17 year old son to the new Aspen location in Millington, Tn. His tooth broke and was infected and causing him some pain. The dentist came in and started him on antibiotics and explained that he would need a root canal. We were then taken to the finance office and she explained after insurance my cost would be $650 I paid that amount and scheduled his root canal for the following Tuesday at which I could not get off work and asked them if his girlfriend could bring him in for the procedure since he was only 17. I was informed that would be fine as long as I payed and signed the consent form for the root canal which I did that day. Tuesday came and my son called to inform me upon leaving the dentist office that they removed his tooth the dentist explained to him after it was removed that the tooth was in to bad shape to do a root canal and had to be removed. I was never contacted about them removing the tooth they then informed my son that they would put in an implant for $1500 to $2000. After calling up there and arguing I was I formed that they did what was medically neccesary to solve his problem and they would apply the balance after deducting $185 for the tooth removal towards the implant surgery. I had to argue with them a few weeks to get the remaining balance refunded explaining to them they would not touch my son again. I feel like I should not have had to pay for the tooth removal since it was not authorized by me. I would have much rather them contacted me and got a second opinion before removing the tooth. Aspen dental should be liable for the implant charges also. We only went to Aspen because my regular dentist could not get us in u till a later date and it was his High School graduation that night and I wanted him out of pain.
Fluoride treatment
I went to Aspen for a lost filling . They did an entire exam and said I could either have a root canal and crown or it could be pulled. I specifically said whatever they were to do I wanted to make sure it was 100% covered by insurance. So, the only choice was pulling it according to them. I agreed. While I was waiting they asked if I wanted to schedule a cleaning. I said sure. Well, they took me in for the tooth removal. Now, I've had teeth removed in the past, healthy ones for braces and so forth. I have never had anything like this! The dentist practically climbed on top of me yanking on my tooth and cutting my lip and mouth! He kept breaking piece after piece off! The Technician literally had to hold me down. After all was said and done they said they had an opening right away for the cleaning. I went into the hygenist and he said he was going to do a cleaning and a flouride treatment. I told him I didn't want a flouride treatment because it wasnt covered by my insurance. Plus I'm 67 years old and didn't feel like I needed it. I left with them saying everything was covered by insurance. Next thing I know Im getting a bill for the flouride treatment I never got. I called every number multiple times and was always told it would be taken care of. This is at least 6 months now and I now have a letter coming from a collection company.
Wisdom tooth removed
A few years back I went here to get my lower left wisdomm tooth removed. The tooth was infected when he removed it. I was told by a previous dentist who removed my lower right wisdom tooth that there should be no infection when removing a tooth. There is a very noticeable difference in my gums where they were removed. On the left side where I removed with...
Read full review of Aspen DentalDentures
Went into aspen dental in Muncie Indiana needed upper and lower dentures. Needed teeth pulled for the lower. Have been sent to several doctors within a few days after the removal of these teeth because of nerve damage to my face. Several months have passed and still cannot feel portions of my face. Have doctor statement to prove they did damage. Unable to...
Read full review of Aspen DentalUnnecessary treatments
I feel I was being pushed into signing for unnecessary treatments and then was signed up for the dental first credit. Was told it wouldn't hurt my score but it did. When I asked for a full refund I was given no response. I was given a very expensive toothbrush and not told how much it was or that I was gonna be billed . I would have never purchased a 135 dollar toothbrush.
Consumer fraud
I had a cavity I needed to get filled ASAP as I had an upcoming flight due to relocation. They attempted to pressure me into about 2k staying I needed a root canal and that they needed to do a deep cleaning due to my teeth being on the verge of falling out. They also said that that the nerve was already exposed and that I would be in severe pain if I flew without getting the root canal. Due to the high charge I decided to risk it. A month later got the cavity filled and have had no issues with the tooth or my gums. Not seeking damages, just want to be part of the process of justice.
can't use dentures, can't eat
Went to Aspen in May of 2018 for tooth pain. Was told all teeth needed to be pulled out and dentures. I couldn't afford$7800.00 they wanted up putting it in my best friend name. Had teeth removed and 1stvset of dentures put in, couldn't do anything but choke, complained online and was told to come back to the office, said I had to have 2nd surgery to remove...
Read full review of Aspen DentalMalpractice and consumer fraud
Me and my husband went here in 2016 because we needed a dentist. Worst mistake ever. He needed 2 teeth removed but before we got to that, they stated they didnt accept our insurance which was MetLife and that we could speak with an agent and get basically a loan and have to pay it back in 3 yrs at a specific monthly rate. We agreed and on that day my...
Read full review of Aspen DentalDeep cleaning
Stated I needed a deep cleaning. I have always taken great care of my teeth. Only saw what I guess was the denstist for less than 2 minutes only long enough for him to use dental floss on my rear left top teeth. Treated me like I was an idiot on how to use dental floss. I still have a claim from May that has not been paid by my insurance company due to conflicting information on the claim.
Read full review of Aspen DentalDentures
I received my dentures on December 28th 2016. They said I had been overcharged by $400 and to expect a refund. Instead of a refund, I got a bill for $100 on top of what I was told was an overpayment. Not to mention my dentures are lopsided and wearing out after only 2 years. I feel like they didn't use the materials they said they would and I paid for r the higher end product and received the lower end
Payment required to make an appointment.
On my first trip to Aspen Dental, Hermitage Tn, I accompanied my teen son for a regular check up. We spent probably 20 minutes doing xrays, 5 minutes with a dentist, 5 minutes with a hygienist and an hour sitting waiting. Zero cavities found by the dentist and a ‘you should probably come back for a cleaning' from the hygienist, we were dumped back into an...
Read full review of Aspen DentalAbout Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
Aspen Dental Customer Reviews Overview
Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.
Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.
Overview of Aspen Dental complaint handling
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Aspen Dental contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 61 61 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 2 2 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director
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Aspen Dental emailscustomerservice@aspendental.com100%Confidence score: 100%Supportsteve.nolan@aspendental.com99%Confidence score: 99%Communication
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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