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Payment
I received a upper and lower denture from Aspen Dental of West Burlington on August 18 2023. I paid CASH PAYMENT OF $2000 on July 24th and the remaining balance, which was $1538, on August 18th 2023. Conveniently, my insurance provider, Delta Dental, sent payment on August 18th 2023. I requested to be reimbursed my cash payment of $3538 at the beginning of...
Partial denture
it started april of 2022 had three teeth pulled decided to have a partial denture made. my insurance would only pay for a small portion went with genesis credit to pay for the rest after 2 measurments and 2 fittings neither fitting was able to get the partial to fit. I went in july for a cleaning they filled a cavity Dentist asked how my partial was fitting...
Read full review of Aspen DentalReimbursement for money owed
It started when I had a night guard made, first of all they said, they had to send it over seas. I waited 4 months asking where it was. Finally I demanded it be made in the USA. Now they charged my insurance company and
myself. Well long story short, I went back for a cleaning, this is when I found out they owed me money. Now the money they owed me was more then what they charged the Insurance Company.
Customer service
On 10/12/23 I had an appointment with Aspen Dental in Lake City, FL The Dr. and the young ladies that assisted him, especially Asley she talked to that made me feel comfortable. On 10/16/23 I had some problems with swelling, I call the emergency # and were told they would contact the Dr. I call the dentist office to see if the Dr. had sent a prescription...
Read full review of Aspen DentalDebra nocera
I’m not happy with my upper denture the the doctor at Aspen Dental was nice but made me very uncomfortable nervous. I had to go somewhere else because I don’t think he wanted to put finish my denture so I’m going somewhere else it’s in the process they’re fixing my implant that came out and the upper denture they have to replace because they say it...
Read full review of Aspen DentalAspen dental denture is horrible
In March of 2022 I had my top teeth removed and a temporary denture placed in my mouth. I got the permanent denture in September 2022. It is horrible. I can't talk right and it is very uncomfortable. I went back several times to see if it could be adjusted. I was lucky to get 5 to 10 minutes with a different person each time. They would do something to the...
Read full review of Aspen DentalAspen dental/ dental care
I was informed that if I pay half of my total upfront that it will cover cleaning, few extractions and temporary top denture . So paid1.862.75 to receive the care got my cleaning scheduled to go back 10/9/23 at 2pm. Im called to front desk and the clerk told Mr I had to pay another 1,000 for me to receive the care . I didn’t even receive what I already paid for . Im not paying another dime until I get what’s owed to me . Im really upset. Very misleading on y’all’s end from shy I was told n very beginning I did my part I paid 1,862.75 up front I trusted y’all with everything . But im seriously diapointed mislead and never received the dental work so I need my 1,862.75 back today.
Desired outcome: Need and want my $1,862.75 back today if there’s a problem either this I have my lawyer in stand by
Xray Tech stopped xrays saying they didn't have time for me.
All I had asked for was to get my broken tooth pulled. I had made an appointment on 5/10 but when I went in was told they had double booked appointments and rescheduled mine for today. (10/11/2023) They may have called to let me know instead of letting me come in. During the xrays the Tech took off the safety vest before telling me I required a full exam and they didn't have time to work on me today. I didn't get to see the Dentist to ask how much time he needed to pull a tooth.
Desired outcome: Techs authority to stop xrays telling a patient they require a full exam we don't have time to work on you. Lawyer willing to take punitive action on percentage bases.
Given wrong color dentures
On September 18 went into the Tucker Ga. office to recieve my final bottom dentures they were place into my mouth they felt good. On previous visits I had problems with the dentures they made fitting correctly. They made a new bottom denture. Upon arriving at home, I looked in the mirror I notice the bottom dentures were purple in color. My top denture is pink. Whoever the technician that made the bottom denture must have looked at my dental chart and saw I was a Black American and took for granted that all black Americans have dark gums. When I returned to the Aspen Dental office on September 19 and spoke with the office manager, she informed me they would have to remake a new set of bottom dentures and they were not going to do that nor refund my credit card charge payment already made.
Desired outcome: refund payments already made $ 900 or send me to another Aspen Dental office and have them make a new set of bottom dentures that are the correct color.
Money back guarantee for ill fitting dentures
I still have not recieved my refund giving me the runaround not a happy camper Had two new dentures made they adjusted them still not fitting right they gaurantee your money back asof april and still no results 2300.00 dollars is too much money at my age of 89 to throw away please help me I have been in contact several times they tell me its coming still waiting what do I do next but get my lawyer and bbb involved?
Read full review of Aspen DentalAspen Dental Savings Plan
Signed up for Aspen Dental Savings Plan 8/30 for $39 + $20 for dependant.
Called to make an appointment; staff would not schedule appointments we requested.
Called to cancel Aspen Dental Savings Plan; Told us our accounts could not be found because we had just signed up..told us to call back in a few days.
Called again 9/12/2023 and spoke to a man who gave us his email address: miroslav.[protected]@aspendental.com. He again told us our accounts did not exist. We sent him a screen-shot of our accounts as we were able to see all of the account information. He said we would receive a call in 2-3 days..we did not receive that call. 9/12/2023 emailed a written request to cancel and refund.
10/3,10/4 and 10/5 have forwarded the 9/12 email, have sent screen-shots of 9/12 email; unable to be refunded even though your terms are 30 day full refund. We have provided written request after trying to cancel several times over the phone.
So extremely disappointed in this entire experience.
Desired outcome: Would greatly appreciate the guaranteed refund as no services were rendered and we Did Cancel well Within the 30 day timeframe per your policy and further provided proof of it.
Dental service not included in original
I went Aspen dental since it's all in one location. The first visit I had complete x-rays and exam by the dentist then talked office manager who out lined the total charges for everything including the temporary partial and my charges after having teeth pulled cleaned a partial plate and finally getting fillings. I asked when they were going to do the large...
Full tooth extraction then lied to about prescription for pain (no meds at all)
Ok, My wife had all her remaining teeth removed from her mouth this Friday afternoon. She was the last one in the office before closing and when she came out she couldn't talk. For the cotton packing in her mouth and the pain she was in. She wrote on a paper for me to ask about her pain medicine prescription. And I was told as the employee was locking the...
Read full review of Aspen DentalPermanent dentures and partial
I began my journey with Aspen last year. I had dental insurance that I would be losing at the end of the 2022. I was given a price and I paid in full. I had multiple teeth removed. I also had several crowns placed. I received my immediate dentures, and the fit was way off. I had a tooth directly in the center on my upper denture and the teeth in the partial...
Read full review of Aspen DentalDentist
I went in for a tooth ache and had full head of X-rays, quick exam by hygienist and quick exam from Dr. Carlucci. This is the Scranton, Pa office. I was told by Dr. Carlucci that I will need to be seen by an Endodontist because upper tooth which was my reason for coming looked like it needed a root canal, and lower 19 needed to be looked at. I also...
Read full review of Aspen DentalDenture realignment
I made an appointment to get my dentures re-aligned, I briefly saw a dentist who checked my gums and started a sales pitch about getting implants. I told her that I wasn't interested and just needed my dentures taken care of. They told me it would cost $ 800.00. $400.00 up front and the rest after the re-align was done. When I went back to see how they fit...
Read full review of Aspen DentalWork not completed but the entire bill paid. Now no one will call us.
Earlier 2023, Tim began a plan of care for dentures at the Miller Rd, Flint MI . Aspen dental center. The work was done up to and including the extractions and placement of the "temporary" dentures (upper and lower). We were told we were required to pay the remainder of the bill at that time ($3462.00). The final payment was made thru Care Credit. The...
Read full review of Aspen DentalRefund precharging for services
I was charged for a permanent bridge which I wouldn't receive for 4 to 6 months.I called and asked for a refund telling them I didn't want the permanent bridge.They said I have to come in. That is ridiculous ! Then I had a temporary bridge and I just didn't like the feel of it in my mouth.I said I didn't like the feel if the bridge in my mouth just...
Read full review of Aspen DentalProduct/lower denture
I had 15 teeth pulled a couple of years back with the promise of pricey upper and lower dentures that would be fully functional. The upper has been but the lower is wearable only for show and for a short time. I have been back and complained several times and was told there was nothing they could do and I should have gotten implants. I would have had they...
Read full review of Aspen DentalMy bill
They worked up my bill for my all dental work then after all was done they say I owe them a bunch more money but in the contract everything was paid for Aspen Dental is a big rip off they are a big joke at first they say I owed 697.00 now they say I owed them another 627.00 when is it going end I already paid them almost 5,000 dollar isn't that enough I wouldn't send my dog there big mong scam
They are a big money scammer they are a big Joke
About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
Aspen Dental Customer Reviews Overview
Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.
Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.
Overview of Aspen Dental complaint handling
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Aspen Dental contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 5 5 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 61 61 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 2 2 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click up if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director
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Aspen Dental emailscustomerservice@aspendental.com100%Confidence score: 100%Supportsteve.nolan@aspendental.com99%Confidence score: 99%Communication
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
Most discussed complaints
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