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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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1:26 pm EDT
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Aspen Dental overcharged - Refund Request

In the months from October 2021 - November 2021, I obtained 3 quotes, from 3 different dental companies for the cost of my desired dental procedures. Although not the lowest quote, I felt Aspen Dental was the best fit for me. On November 4th, I was given, (not an estimate,) a final "out the door" (my words exactly and more importantly, confirmed by Aspen Dental,) price for all my procedures from start to finish, of $10,562.00. My exact words to Aspen Dental were that there will be no additional charges once this amount was paid in full. I was assured this was the total cost for everything start to finish. The entire process would take months as I had pins inserted into bottom gums to eventually attached false teeth to these pins. I went to each appointment and when the pins were finally ready to have the false teeth attached, they would not proceed unless I gave them an additional $717.00. When I asked why, the billing department told me " Well a lot of people decide not to finish this last step because they're comfortable with the temporary teeth they had been given earlier." I thought she was kidding but realized she was not. Why would I go through having metal pins inserted into my gums, wait 6 months for them to heal and then back out? I wouldn't! She said the original $10,562.00 did not actually include the final step. I was assured in November 2021, that this amount included everything...start to finish! I paid the extra $717.00 on June 3, 2022, in order to get the procedures and office visits finished but am asking for $717.00 refund as I know I was overcharged. Attached please find the procedures that were difficult for me to interpret which is why I was assured several times, that $10,562.00 was the Total "Out The Door," cost for what exactly what I had done. Attached are receipts of my payment showing a total paid of $11,279.00. I am requesting a refund through this website and will not stop here if this proves to be fruitless.

Albert Badamo

Desired outcome: Refund to my credit card of $717.00

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Resolved

Aspen Dental recognized the overcharge and refunded promptly. Couldn't be happier with all aspects.

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6:58 pm EDT

Aspen Dental Invisalign Procedure

Aspen Dental located in WarnerRobins GA Watson Blvd...Back in October of 2021 I preceeded with getting the invisalign 12 treys I wanted to wait before I we went forward with things to be sure I would be able afford everything well when I get to check out the lady told me about care credit that I could apply if I didn't have funds to pay. So I applied and got approved. So therefore I'm looking things over as the cost of all. $4500 at the most a discount of $1500 I see and I'm guessing the insurance and care credit handle the rest. So I've received 11 treys up until this year in Feb 2022 I think could be alittle off with the dates...So I was scheduled to go in back May of 2022 missed my appointment so I called several times left a message to reschedule my appointment up until this month of August noone haven't called me or anything about rescheduling my appointment until August 1st or 2nd I decided to try again now let me add this in between June&July I have received 2 bills stating I owe $1,000 an outstanding balance. Now back to August 1st around 2nd of this year finally I get someone on the phone after jumping through hoops customer service with her transferring me over to them and still no answer so she emails the supervisor there to call me back still no call ridiculous after 3 to 4months trying to contact them about my appointment and this bill I have now Im really upset. So of course I keep calling on August 1st or 2nd after 3 to 4 times calling finally I get someone on the phone "Jesus thank you" so I speak with Janice a nurse clerk there about the bill and my appointment. So I'm asking how in the world do I owe $1,000 when everything was settled last year around proceeding with the Invisalign procedure why wasn't I told with a couples days that my insurance didn't cover the other amount of $1,000 noone called me, noone said anything which is not fair or right. Now I'm feeling violated about this whole thing. Yall got me in there tells me we can close that gap on the right side of you mouth and straighten all your teeth with this procedure for this amount. I don't care what doctor it is you all should have waited to make my insurance was going to pay so that this outstanding balance could have been put on the care credit card yall had me to apply for it now you saying I can't come for my last trey of invisalign nor can I make my appointment and nor can this outstanding balance be charge on the care credit card. This is not my fault you all set all of this up us patients don't ask enough questions so you all figure violating us is okay. $1,000 wow I can't believe we are professionals but didn't handle this professionally. So I am still waiting on Juanita from that office to call me back like she said and no call to this day. What am I suppose to do before this hits my credit and I still have the hardening on my teeth that holds the treys in my mouth. It's embarrassing to smile with this on my teeth. I need answers please. You can reach me at [protected] Mattie Cross

Desired outcome: This outstanding bill needs to be handled by the office. Really would like my last trey so I can have this hardening removed from my teeth please.

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6:13 pm EDT

Aspen Dental Full dentures and va. beach town Center office ..

Started the day I got all my teeth removed , the great dentist , said that he couldn’t file my bone cause of the blood and couldn’t fit me with dentures ( he promised in his first visit) … and schedule me to return the next monday ,so he can fit me with dentures ( cause I need something , I’m in the publics eye all day long ), so I got the top dentures that really didn’t fit or look right , so instead of having new ones made , he ( your great dentist) filled it with denture silicone filler…

Moving on two weeks , I get my lower dentures ( they too didn’t fit correctly ,so he filled them too, and after three weeks they broke …

I went back to get the some NEW bottoms , all they did is glue them together … which they are billing my for ( I paid my balance in FULL) , this is under my warranty.. so last week , they broke in the same spot! When to get them fixed again , the girl working the front desk , said that the denture tech wasn’t there to fix them again and send me to another store… so I went there and they sent me back. I didn’t go back cause probably would sent me somewhere else … I’m very unpleased with your office at town Center , vab.,va… I DONT BELIEVE THAT YOUR CONDUCTING BUSINESS WITH SUCH GREAT DENTIST AND SMART GIRLS WORKING THE DESK !

Desired outcome: for aspen to for-fill their owe contract1. The great dentist never filed my bones . I want my money back on this.. and I’m not paying for warranty work ( broke cheap dentures ) 2. A full refund …

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5:45 pm EDT
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Aspen Dental tooth pulled that didn't need to be pulled, they didn't show me a ex ray

tooth was pulled on 07/15/2022the doctor didn't tell me it was a temporarily plate

It bruised my gum and made a sore they are too big for my mouth. I originally

went in the first-time to re place my upper partial that I lost but they decided

to pull a tooth that I never had a problem with.They also told me it takes

six months to heal after a tooth is pulled. not true

Desired outcome: I need to be compensated

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12:38 pm EDT

Aspen Dental No retainers as promised, no flexi dentures I paid for, no return of phone calls from team members when promised.

I have been wearing week 25 sure smile aligners since June 2nd 2022. Today is June 5, 2022. With me wearing aligners for this long you would think the doctor would offer to make me a fresh pair of the same week I'm currently wearing which is week 25.

On June 21st, 2022 I went into the dental office in Brentwood Missouri.

I saw Christa Mustafa who inspected my teeth to see if I needed another aligner or if I should keep week 25 aligners which is what I was wearing. Christa Mustafa said my teeth lined up and I did not need to wear another aligner. I asked Christa Mustafa when I shoud receive my retainers she said it should be within two weeks. We both discussed what I wanted to do about my missing teeth. I told Christa and the dental assistant that I wanted to get flexi dentures until I can afford to pay for all three implants. The dental assistant took me to billing, I made a payment of $945.60 which was on June 21st, 2022. After making the payment I went back into the exam room and a dental assistant took impressions and she matched my teeth and gums the best she could.

On July 11th I started calling to see if my retainers came in and a team member said that they will call me when it comes in. On July 15th I called the office and a team member said she was unsure. On July 15th and July 25th I sent messages thru Dental Monitoring hoping I could get a live person to call me with no success. On July 27th I called and I spoke to a team member regarding my case but there was no clarity so I called management and I explained my case. The manager called the Brentwood office and I spoke with a woman who said her name is Laura and said she's new that she will see what's going on and she will call me back and to take it with her. On August 2, 2022 I called the office and I asked to speak with Laura a team member name Ariel took my name left me on hold and she got back on the phone and said that Laura was with a patient and she would call me back. Ariel also said that the doctor wants to know how I would like to move forward concerning my missing theeth. I explained my situation to Ariel and I told her to check with billing that shoudn't be a question because on June 21, 2022 I paid $945.60 for flexi dentures. I asked her how long she's been there she said she's been there for two months and said she was sorry. I told her to have Laura to please give me the call I've been waiting for. Today is August 5th 2022 and I still haven't heard back from Laura so I called management again and I explained my situation with no return call from Laura which was promised. The manager told me that Laura told her that she was under the impression that the team member took care of everything. The manager apoplogized to me and she said that Laura is expected to call me on Monday and she requested that Laura informs them of when she contacts me.

This matter has really inconvenienced me I should be spending my time doing other things not this!

Desired outcome: I want my retainers and flexi dentures that I paid for and an apology from all the staff that's responsible for me not having my retainers and flexi dentures which I should have had, and to apologize for not returning my calls as promised.

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11:45 pm EDT
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Aspen Dental Extractions and unsanitary equipment

8-4-22 went in after having X-rays the prior week. I was told I needed 5 teeth extracted and so the appt was set and I paid for the nitrogen gas prior to today and went to appt at 8am and they placed the cup over my nose and and dr. Did the shots on both sides of my mouth and only one side was barely numb then I told the dr I couldn’t breathe which I’m a heart patient so it was concerning then they took it off and check it and out it back on me, which again I could breathe the I pulled it down to look inside and it was so black and moldy, he immediately got mad and said I’ll refund your money as far as the gas then said let’s pull them right now which I said NO, he was mad and said get out which I left and went to another dentist which I didn’t need 5 teeth taken out and that he would have broken my jaw trying to pull a bottom moler without surgery cause the roots were so long. This is just a horrible and terrifying experience

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12:51 pm EDT

Aspen Dental Timely service or my deposit back

I had some dentures made, I had a follow up for adjustments for Aug 4, the bottoms are so out of line they cause a lotta pain I cant keep them in for a hr. tues they called and canceled the 4th appt. I tried telling her how much they hurt to no avail I couldnt get a appt for about 2 wks, I gave them a 5000.00 dollar deposit, I went to the office to turn in the dentures and get a refund, the office manager was at a meeting, I waited about 20 mins I had parishable groceries in my car and told them I couldn't wait anymore. They had me take the dentures and I have'nt heard anything I really don't want anything to do with them. Thankyou for any help

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8:03 pm EDT
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Aspen Dental Full upper extraction and upper denture

On February 22, 2022, I had an appointment at Aspen Dental on 2849 N. Germantown Parkway, Memphis, TN 38133. I had an initial examination to determine a treatment plan. I was very nervous and knew that I was going to hear would be relatively unpleasant news since. I struggled with postpartum depression in 2020 after delivering my son and completely neglected my health. However, now feeling better mentally and overall, I knew that it was time to face the facts and begin my journey towards taking control of my life again. The first step on that plan, was my dental health.

I was aware that there were a few steps/appointments that would need to take place prior to my full upper extraction and receiving my immediate upper denture. The total price for the procedure was $2,598.00. I was advised that I would have to pay half on the day of my impression’s appointment and the remaining balance on the date of the extraction procedure and to receive my immediate denture. I was advised that I would wear the immediate denture for six months, then I would receive my permanent denture.

On March 10, 2022, I went in to have my impressions made and made my first payment of $1,299.00 which is half of the total cost of the procedure. On March 22, 2022, I had an appointment for a wax bite registration. The dentist inspected the molds and wax bite registration and said that they were perfect. On March 29, 2022, I had an appointment test my wax try in. The dentist stated that everything looked great and that they would send everything to the lab to have the immediate dentures made. I was then scheduled to come back on April 7, 2022 to have my extraction procedure completed as well as receive my immediate denture.

I am seeking legal counsel regarding with this matter because I am extremely unhappy with this experience and the immediate dentures I have received. They have remade my immediate dentures 3 times and as I informed the dentist during my last visit at which I received my most recent dentures, they still are not right. They lean back, they’re not aligned, they make my lips poke out, they are painful, and they are not pleasing aesthetically. I informed the dentist about my concerns the same day. She made a few adjustments, I still was not satisfied and told her that they were too long in the back and make feel as if I am choking. She simply told me to come back after my trip to Jamaica.

This experience started in February. I trusted this company to give me a smile that I could proud of, but after 3 remakes, too many appointments for adjustments and simply being ignored, I am STILL unhappy and ashamed of my smile. Prior to the beginning of my treatment, I made the dentist and several members of the staff aware of the major events that were coming up for me. I made it very clear how important these events were for me and I was promised that I would be happy and satisfied in time for my events. That was not the case. My niece got married and I was supposed to be a bridesmaid and sing at her wedding. This event took place while I had my first immediate dentures and after giving Aspen several attempts after fixing them. On the day of her wedding, they were not fixed! As I mentioned earlier, this set of dentures were huge and would not stay in my mouth. Because of this, I was unanticipated sing at her wedding. Can you image these oversized dentures falling out of my mouth, when I was already self-conscious of having them in the first place?

The second event was my graduation, and this occurred while we were going back and forth with the 2nd remade dentures and unbelievably, these were 100x worse than the first! They were completely twisted. I know that sounds odd but that’s exactly what they were. When I would put them in, my top lip would twist dramatically to the left because that is the way the dentures twisted. What’s makes this situation even worse is that the dentist knew these dentures were horrible and still allowed me to leave the office. It is obvious that the dentist does not care about their work. I hadn’t seen the second dentures at this point in the appointment and the dentist spent almost an hour and a half trying to “fix” the dentures. Finally, she just gave up, stated that I have a “difficult bite”, told me that I could look in the mirror and when I made it to the mirror, she was gone. Moving forward, the third time was not a charm! Because of the 2nd and 3rd remade dentures I received, I was completely embarrassed and literally depressed by my appearance. I missed my graduation! I didn’t want to look at myself in the mirror so there was no way I could allow thousands of people look at me. Lastly, I had to cancel my celebratory trip to Jamaica for my graduation.

Throughout this process, my treating dentist has changed three times. The other two male dentist who performed my initial exam as well as the second dentist who performed the extraction and handled the process of having my first uppers made, were no longer with the company. Currently, the female dentist was the only dentist in the office. During the process of her going through the steps we needed to take for both the second and third upper denture remake, the excuse she provided to supposedly shift the blame as to why they are having such a difficult time doing their job was, “You have a difficult bite.” I informed her that neither one of the first two dentist who exam and treated me expressed those sentiments of me having a “difficult bite” that would make creating an upper denture for me more difficult. I told her that throughout my entire life of visiting dentist, having braces and up to this point, has anyone told me that I have a “difficult bite”. I also made her aware that prior to deciding to get dentures, I purchased this product called Pop on Veneers. They are basically cosmetic covers that gives customers the look and feel of veneers. I stated that the process to have the Pop on Veneers created is very similar to this process, the only difference is that I created my own molds at home and mailed them back to the lab to have them created. After sending my molds back to Pop on Veneers, I received my new veneers within a few days and even they were able to produce a great product for me! However, I knew that I couldn’t go on simply covering up my damaged teeth and that I needed to take care of the actual issue instead of only being concerned about the appearance of my teeth.

It is my belief that they no longer have my initial molds that were created prior to extracting my teeth. The second dentist who performed the extraction and upper denture process, showed me my 3D molds which showed my complete smile, so I know that they did in fact have a reference to use while creating the uppers. Yet now, the third dentist acts completely lost. She asked me to find an old picture of myself to show her and the technician so that they could see my old smile. I asked her why they wouldn’t use the molds that were initially created. She stated that they can’t, so she needs my pictures.

Prior to the third remake attempt, I called Aspen Dental and spoke with the office manager. I made her aware that I was completely unsatisfied with this entire experience. I informed her that I trusted them to assist me in making a permanent and unforgiving decision by allowing them to remove all my upper teeth and trust that they would provide with me a smile that I could be proud of. She apologized and asked me to allow them one last attempt at a remake. She then goes on to inform me that the guy who worked in their office and made my dentist is no longer with him. She went on to say, “He wasn’t very good at his job. He was just a fill in until we found a good dental technician. We have a new technician now and he’s pretty good.” I responded asking her if the staff in this office was aware of his inability to accurately complete his job and produce a good quality of work, why would they continue to task on new denture patients with the hopes of the technician completely “passable” work! She went on to apologize again and stated that she would speak with the dentist and ask her if she could give me $300 back for the inconvenience if I allowed them a third opportunity to remake the uppers, I agreed.

I am 34-year-old woman. After delivering my second son in 2020, I unfortunately developed a severe case of postpartum depression. This resulted in me completely neglecting myself. Thankfully, after treatment and therapy, I was finally getting back to becoming a better version of myself. However, neglecting myself during that time caused significant dental damage. When I had my initial exam with Aspen, I went in with the expectation of receiving not so pleasant news, but I this was not what I expected. The dentist reviewed my x-rays and performed a brief examination. He then informed me that, my upper teeth were damaged at the roots. He advised me of two options; either have root canals performed on all my upper teeth, which is very expensive or have all my upper teeth extracted and receive an upper denture. My heart sank. I went to my car, sat there in the parking lot, and cried for about 30 minutes. I was filled with shame, sadness, regret, and guilt. I blamed myself for not being able to control my postpartum depression; even though it is something that I had no control over. However, after speaking with my fiancé, I decided to move forward with the extraction and upper denture. This entire process has been horrible!

Since February 22, 2022, I have had fifteen appointments with Aspen Dental. I live 32 miles or roughly 35 minutes away from this location. For each appointment, driving there and back home I have driven almost 960 miles and with the price of gas, those are expensive trips. This entire experience has caused significant mental, emotional, and physical damage. I am now battling depression again; my appearance causes extreme sadness and shame. Everyone wants to be proud of their appearance and Aspen Dental has taken away the small amount of pride I had left. I have missed moments and events that I will never be able to replicate. Now, here it is several months later, and I feel more worse about my smile; or lack thereof, than I did before.

Desired outcome: I am seeking a full refund and a monetary settlement to compensate for the time, pain and suffering, emotional damage, mental anguish, and the loss of quality of life because of their negligence.

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12:11 pm EDT

Aspen Dental Invoice twice for service - not giving credit for promised work

Promised credit for incomplete work not posted on my account since 3-2022. Still billing me. Watch your pocketbook with this company. Have not given me credit since 5-2022.

Invoice no. [protected]

Buford, Ga. location

Desired outcome: Post credit on my account.

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5:07 pm EDT
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Aspen Dental Dentures not fitting

Have been goin to Aspen Dental for over a year. Had teeth pulled and two studs put in bottom jaw. studs do not line up with the 2 different dentures. they are loss and make me cry they hurt so bad. As for the top dentures can not use due to a reaction to the denture cream. Have been asking for a full refund of $11000. No anwsers from any office so I have called a lawyer and following there advice.

Desired outcome: Full refund of $11000.00

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Linda Gorches
Chicago, US
Jul 29, 2022 8:38 am EDT
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I've been going to Aspen Dental for over 2 years went into the dental office on Wednesday March 2 of 2022 in no pain only a cracked tooth with a filling. I was told by the dentist that the filling currently in tooth didn't mix with the current filling mixture used now days and that a crown would be better; because there was a chance the new filling would fall out. I informed the dentist I would be going out of town in April and that it was important for the job be completed before that time. The dentist assured me that it would, so we went into the financial officer's office to discuss the cost of the procedure. I also informed Mr. X of my plan to go on vacation and that the procedure had to be completed by then. Mr. X also assured me that the crown should be completed by March 16th, so I agreed, and the work begun. Making a long story short, April 18th I hadn't received the crown and was told by Mr. X (the financial manager) the lab had lost my crown and a refund would be sent back to my credit card. But in the meantime, I'm left with a temporary tooth in my mouth. While on vacation I received a text message that I could pick up my crown...After finding a dentist to complete the work; I called Aspen asking them to send the crown to my location. May 4th, I received the crown by FedEx only to find while in that dentist's office the crown sent by Aspen was too big and that the partial used to fit over the crown didn't fit. The dentist in Florida ended up redoing the process and making a completely new crown. I've called Aspen time and time again only getting the run around saying a manager or lead dentist will call me back or not getting an answer at all only the answering machine. I'm a senior citizen on a fixed income that's really baffled at this time not knowing my next move.

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4:57 pm EDT

Aspen Dental Aspen Dental

I received my dentures in September 2020 and I have had nothing but problems with them. They have not fit properly since I got them. The bottom have had to be adjusted several times. The top a few times. And as of right now I have either a piece of tooth or bone protruding out of my bottom gum. I called for an appointment and I told them I can't hardly eat because it hurts. They gave me an appointment for September 6th. I told them I can't wait until then. They suggested I go else where. I don't think that's right since I paid them over $7000.00. I don't feel I should have to pay someone else for their mistake. I would greatly appreciate some help with this matter. Thank you

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2:15 pm EDT

Aspen Dental bad employes

read on website - free exam and x-rays. set appointment, took time off work, went there and was told it is not free. left - recieved a call saying he made a mistake, and come back as he told me wrong info. second time, i made another appointment at a later date. they told me 12 noon, and be 15 mins early . showed up at 11:45. they told me that i am late, it was at 11;30, AND THEY ARE CLOSING EARLY TODAY AT 12. I told them no- they told me 12. she called me a lyer ! i even had a witness. once again i took another day off and wasted much gas for nothing. never again will i ever deal with aspen dental as i do not have time and money to waste for nothing... 7/22/2022

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9:12 am EDT

Aspen Dental Dentures and service

Hello,

I am presently a patient at Aspen Dental. I am terribly unhappy with the product that I am paying for. I financed $4000.00 for new dentures and ncan't even get a dentist I'm comfortable with. I am paying for service and should have the right to a dentist that works for me.

In June I went min for new dentures and a single tooth removal, at that time they gave me Dr. Kim as the dentist. From The beginning I said I was unhappy with her, she is very hard to understand, and it seemed she complained about her assistant the entire time. She pulled the tooth and talked to the poor girl the whole time, I felt bad for her.

The impression for new dentures where taken and and things just got worse. #1 the top denture which I really had no trouble with was all of a sudden moving all over the place, I went back several times to get it fixed with no luck. It has several spots that cause pain when I bite down and there is pressure in the front between my lip and gums which causes me to take them out.

#2 the bottom dentures are temps while they complete the final denture. When I chew they push the top ones up further I can't chew meat or eat fruit because they pop out. There are pieces of bone? in the lower denture that are real painful.

I have talked to someone there and their answer is to tell Dr. Kim and she will fix it. Not yet.

I'm 70+ years old and I am scared to death to go back and see what they do.

I'm stuck with the bill because they have already collected all of it.

This is not what you advertise on TV supposedly I should be happy as a lark and have no problems. At this rate I'll never have that smile again.

Desired outcome: I'd like a dentist that is willing to take over her mess. And a hold put on the account until I'm happy.

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11:44 pm EDT
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Aspen Dental Dentures and all teeth procedures.

I was completely lied to from day one at Aspen Dental in Diberville Mississippi. They lied about everything. They stole my hard earned money and made me very depressed. I even had to see a metal health perfessional because of the actions that Aspen Dental employees did to me. I started off 3 years ago wanting to receive dentures and it took 3 years to get them. During the 3 years they stole money and even fired a manager for stealing my money and they didn't own up to it. They pit me through torture everytime I had a visit there. They lied about everything. They made me cry and beg for help the whole time. I was stuck going to them because they already took all the money I had saved to get a new smile. I spent $6000.]0 for absolutely nothing at the end. I can't even wear my dentures. They also made me buy 2 different pairs of dentures just to make sure they got all the money I had saved. They pressured me from day 1 to give them all the money I saved. I made the mistake and told the main Dentist how much money I saved for this. They never not one time gave me good service they even hurt my mouth more than it was in the first place. It was a nightmare and I'm still dealing with all the depression and I can't even wear my dentures. I will be taken them to small claims court ASAP!

Desired outcome: Money back for pain and mental suffering.

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7:43 pm EDT

Aspen Dental They put a wrong discolored tooth in my head!!!

They put wrong tooth in my head and i’ve tried to get them to fix it 20 times they won’t at all… telling me I need implants or need to go somewhere else.. They told me unless I pay more money u can’t come back.. I’ve missed over two years worth of work because of this and paid for several other dentist.. Now it’s gone to far they want to replace it and i’ve tried to have aspen fix it 5 times they totally screwed my life up!

Desired outcome: 320,000 lawsuit that’s what last two years not working has caused me

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1:59 pm EDT
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Aspen Dental July 6th at 1:15. No.29 tooth removed .

July 8th. 4:05. I called the emergency number. The nurse on call never returned my call. Her name is Allison Wilson. I made 3 calls. Telemed called me about 4 times asking me if anyone called back. I said no. July 9th. I went to the DMA office in Dickson, TN. [protected] I received Clindamycin 300mg. I want all my money back from Aspen Dental in Dickson, TN.

Desired outcome: I Wilbur Hicks want all my money back.

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1:44 pm EDT

Aspen Dental Denture soft liner

I just had all of my teeth polled within the last six weeks they told me to contact them within 4 to 5 weeks for a new soft liner I waited six weeks I made an appointment for three weeks out two weeks pass I get a call telling me they need to reschedule another two weeks out so after paying for the service and needing a soft liner which takes less than 30 minutes to do I am going 30 days without any top teeth because Aspen Dental doesn’t have time to do it evidently for a month just letting you know that’s very poor customer service and I will not be recommending you guys to anybody

Desired outcome: Sounds like you need to hire a couple of people

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11:52 am EDT
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Aspen Dental They tell you have lots of problems you don't have and they charge too much

Went to the North Little Rock, AR office a couple of months ago and the first thing they do is take like five x-rays, which is unnecessary. They tell you you have all these problems you may or may not actually have. When you go for just a clean up, they start an operation without telling you first and they act like you're stupid because you didn't know they were going to do it. They want you pay a boatload for simple procedures and I've never had to pay a dentist more than $40 because I have insurance. It's like they only use part of your insurance.

They gave me the a temporary crown that came off three days later and broke. I've never had a temp crown, only a lazor version and I've had a lazer crown there before, so I don't understand why they saw the need to re-crown it, unless the old one wore out or whatever (I'm not a dental expert). I'm going to take my business elsewhere.

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11:06 am EDT

Aspen Dental Houma, Louisiana location

I had an appointment at 7 am July 11, 2022 for an extraction and filling . The office manager informed me that she was still having trouble verifying my insurance. My insurance agent called her trying to resolve the matter. She allowed me to sit there until sometime passed 8 am only to inform me that my appointment time had passed and they will not see me today.

Desired outcome: I have made another appointment elsewhere. I will never go back to Aspen or recommend them to anyone.

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1:11 pm EDT
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Aspen Dental Office management - scheduling and billing

Have used the Columbus, GA Aspen office for nearly a decade. The change in office staff is noticable. The most recent issues stem from a failure to communicate on the part of the office staff or provide timely service. Had to wait one week to schedule an appointment due to corporate errors with the account (we resolved directly with corporate as neither Aspen office was helpful). Then get an appointment, only to have only x-rays done and deferred another week in spite of the Aspen office scheduling the appointment for the work that was described. Arrive for scheduled appointment, only to be told they cannot see us because they are short dentists. Then seek to push us further out. When this is protested, we get an appointment for the following day. During all of this, we have an issue with an outstanding debt that is apparently 4 1/2 years old (not paid by insurance) that we were completely unaware of until told, "hey you have a balance due"... and then mumble that it dates back to 2018. Who the hell waits 4 1/2 years to identify that there is an unpaid debt? When I ask to speak with someone about it, I get "deer in the headlights" look and handed a printout of office visit history that I sort through to figure out what insurance paid and what we paid; and, am promised that on the third office visit, nevermind we take off work to make the appointments and would be charged for an office visit if we failed to show up for a scheduled appoint, but no consequences for the office? Three appointments to be seen for the one issue of a filling fix we tried to get fixed weeks ago, wait 1 1/2 hours to still not be seen until I walk out of the office along with at least three other customers with the same issue of not being able to speak with someone about an issue. This office has not been right since Daniel left the office before the pandemic.

Desired outcome: I would like to speak with someone concerning the outstanding debt and seek a resolution, but I want an explanation about why it took 4 1/2 years to say something!

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Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Phone numbers

+1 (888) 809-5582 +1 (800) 277-3367 More phone numbers

Website

www.aspendental.com

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