Aspen Dental
reviews and complaints

I had a tooth extracted on a Thursday. Top wisdom tooth, I noticed it was getting infected on Saturday night and called Aspen dental emergency number Sunday morning. I spoke to the answering service and a dentist was supposed to call me back but didn't. I called back again and they had the wrong information, the dentist finally called back and seemed to be irritated by my request for an anti-biotic. By this time I could feel sharp pieces starting to stick out of my swollen gums and a nasty taste and smell. I called the dentist back tuesday to ask them if it was normal that I was pulling little chunks of tooth out of my infected gums. He told me I needed to let the anti-biotic have more time to work and that he had showed me the whole tooth he had pulled out. I asked about the pieces that were sticking out of the gums and he again said the tooth came out whole. I said I was in a lot of pain and was there anything else I could do to stop the smell and nasty taste, he said he had already given me pain medication and wasn't going to give me more. I WAS NOT ASKING ABOUT PAIN MEDICATION, Is that what he thought I was calling for? It really seemed that way, I am so sick of these doctors that constantly think people are looking for pain medication. Check my file pal, I already have pain medication prescribed to me! Or maybe he was mad that he told me I needed a root canal and I told him NO, just pull it. It was the very back tooth on top, why would I need a root canal. Ohh, because you make money when I get that done, and get nothing for an extaction. It's still infected but feels better since I pulled 3 little chunks of tooth from the area. I will never go to Aspen dental again!

From the moment I walked through the door I knew there was a problem. First I stood there 15 minutes while an employee discussed/with her back to me/with another patient her financial agreement.

Should have walked out.

Then I have my xrays and exam and the dentist tells me I need a 300.00 cleaning and extensive and very expensive cosmetic work not that she ever mentions the sum. To much of a doctor to talk money let the peasants do that while she just sneaks up behind you and steals it out of your pocket. I tell her I just had my teeth cleaned 6 months ago but she insisted and talked about how happy it would make HER to see my smile brightened. Yea I'll bet that $6000 would have made HER real happy.

Didn't fall for their "used car" salesmanship b.s and skeedaddled out of there. And am glad I walked away.

I am only posting because this woman who's video was linked here has asked that people quit posting that it could be harmful to this dentist to keep posting. Ok some of the words used are ugly but dental work is scary for some people the dentist office is not the place you want to spend your day and then to bump into this kind of dentist makes it worse.

My recommendation is to find a dentist with an established practice and his name on the door. Talk to you neighbors if you're new in the area and find someone you can trust.

Don't go to someone just because you have a COUPON!

I would not recommend anyone to be affiliate with the office OR any aspen office. The Dr. and the manager don’t care about the patients it’s all about money with these people. Be aware the Dr Lee will offer you things that you don’t need just so he can make his monthly budget. They make the patients wait for hours in the waiting room because they over book patients for MONEY. AND NEVER get particles or denture from aspen as they will never fit right because there are to many cases for one to be done correctly. Also watch the treatment plan they give you, as it will included treatment for your teeth that wasn’t explain to you or something extra to increase your balance. It’s very sad that the company allows for this to happen and they all work together so the head of the company knows about the shadiness CUZ HE CREATED IT !

We have just received a bill from Aspen Dental for $1402.00 for services that were already paid for through Care Credit months ago. The office manager is now trying to tell my husband that these partials were not covered under the $2766.00 that was put on Care Credit. However both of us distinctively heard the office manager tell us in that initial office visit they were covered under that $2766.00, this was also confirmed to my husband a couple months ago when they called to set up the appointment to have these partials made and he was told by the person at Aspen that yes they were already paid for. So now they say no that they were not, we don't have the funds to pay this $1402.00 bill. These people, we have come to find out are Wolves in Sheeps clothing. We will never use any of their facilities again, we will live in pain until we can find a dentist office with ETHICS to help us instead of ever utilizing Aspen Dental or any other chain Dental office.

I visited the Mishawaka, IN location of Aspen Dental because it was the only place that gave me a 'discount' on my dental plan. After a 2 hour HORRIBLE and painful experience getting xrays and the free 'examination', I was told I had 8 cavities and periodontal disease. I have never had a cavity or any dental issues. The final bill for recommended treatment after the 'discount' was going to be $3, 500! I walked out and visited a real dentist. After xrays, cleaning, and exam, I was told I had ZERO cavities and my gums were fine - no periodontal disease or gingivitis. Aspen Dental is a COMPLETE RIP OFF and SCAM! After asking around and sharing my story I have heard of numerous people with the same experience!

I made an appointment as a new patient for my 6 month check-up. We just moved into the Reading area and Aspen Dental accepted our insurance. I sat in the waiting room (the office staff was very friendly) for 20 minutes. Was given a full set up x-rays and then taken to an exam room where I sat for an additional 25 minutes. The dentist came back, looked at my teeth and then told me I needed to see the office manager to set up an appointment for a cleaning. I was shocked! Why else had I just gone to the dentist? Now, my insurance will be billed for an office visit that is not even legitimate and I must take off another day of work to see a legitmate dentist. She also informed me I had a cavity and upon a 2nd consult, this was not true.

I went to Aspen to have a tooth extracted. It was difficult because the tooth was sharp and broken off as the filling had fallen out. I realized it was not healing. I believe he the dentist ( professional) had sewn the inside of my cheek to the gum. After a week of terrible pain, I went back in with dry socket, and infection. She (another dentist) cleaned and packed it, But she would NOT listen to my complaint of how it was stitched. She wanted me back in two days. On Wed. 24th of Mar. (another day from hell, another doctor. Dr. Markovitch!(butcher)! I proceeded to tell him how much pain I was in and he started telling me he was the Dr. and he knew what was wrong...DRY SOCKET! He started to poke around in my mouth (tender and sore and swollen). He asked if he could work on it without novocaine and I said no. He gave me two shots of whatever that did not take! He then went on to dig and clean and stitch when I could feel everything. Seriously I would rather have a baby than go through that pain again. He did not care...I was crying and yelling and he said, " WE have a screamer here!" He was cold, uncaring and rude to me! I was there three times in 9 days and no one could fix the problem because no one would listen...The stitching wouldn't hold because it's wrong. The infection won't go away because the hole won't close, and I am still in a lot of pain! I don't wish this kind of treatment on anybody. So, if you want to be treated like a human being, do NOT go to Aspen Dental!

I got dentures from aspen dental. Foolishly agreed to upgrade my package to the "best" dentures and now I am afraid i'm stuck. Not only do they fit poorly but the doctor doesn't seem to even know how to fix the fit. I'm on my second one and it really isn't any better.

Aspen dental is the worst dentist I've ever been to totally lied to me to get my cash of 2, 000.00 and then did'nt finish the job stayed in pain until I got a new dentist now my smile is a smile Yeah for real dentist check there credentials before doing anything to your mouth like check to see if they have a college degree because if your getting partials they'll be some kind of imitation goop that dries and causes your gum's nothing but pain . There moving into these cities fast like Keizer, Oregon to take peoplesmoney if you go to a Dr.Charles hartman you better have him check your eyes because he does't know anything about teeth!{GUARANTEED}

I went to Aspen Dental for a cleaning. They claimed to be giving free xrays and exam.
When I saw the dentist, she claimed I needed 10 (ten) crowns at $900 per crown. Also, I needed new upper and lower partial dentures, and scaling procedures. I asked if I had any cavities and the dentist replied "I don't see any cavities". I explained that nothing was wrong with my current upper and lower partials. She replied, "they are too old after eight years." I asked what was wrong with the four crowns I already had. She replied, "they have to go". She said my "gums bled" when she examined me. When flossing or brushing, I've never had bleeding. Then I was escorted to the financial person to apply for a loan. What a joke! All I can say is: they prey on gray haired women...DON'T GO THERE, RUN AWAY AS FAST AS YOU CAN. I hope I escaped by not making another appointment and I did not fill out application for loan. Somehow, I have a feeling they are going to try to get money for xrays, and con job exam that is advertised as free.

I have my share of fillings. Couple of weeks ago one of my fillings became loose and fell out along with part of my tooth. As a regular patient I was hoping to be seen just by the dentist to fix the problem. Since I was due for my cleaning…. (by few weeks) I HAD to have a cleaning appointment FIRST. My appointment was at 3 pm. I arrived there 15 minutes prior. #1, my chart was missing and nowhere to be found. #2, after getting to the office at 2:45pm I was not called in until 4:20pm! #3 I had to have the whole series of x-rays done (not just the broken tooth) to make sure everything was OK, . At that point, I was told that I don’t need just a regular cleaning…. I need the works! This is 4:45 pm. The office closes at 5 pm…. So I wasn’t able to have a cleaning, my tooth was still cracked AND I was told by the dentist that reviewed my x-rays that I need 3 ROOT CANALS! BUT, but the lady in the front will gladly set something up for me. So, it is pass 5 pm already, now I’m stressing over the 3 root canals, as I walk to the friendly lady in the front. Within minutes I had a print out of an estimate for my 3 root canals, BUT since I have insurance I ONLY need to pay a % of it... So, I figure since I’m here might as well schedule my appointment for my root canals.

Well, the dentist that does the root canals is only there 2 days a month AND to secure a spot with her, I need to pay a 50 % deposit to HOLD my spot. So now it’s about 5:20 pm on a Friday night, after working all day, hungry, with my gums cut up from the x-ray film, agitated to no end, and asked to dish out $3000 right then and there, I said I will have to call them back on it. That was the last time I stepped foot in that office.

During my visit I asked the x-ray tech if they were busy, and he actually said that it was a slow evening. I asked the hygienist if they were busy and he confirmed that they had a slow evening, When I mentioned that I was practically falling asleep in the waiting room for 1 ½ hours, all I got was a dumbfounded look and no explanation. When I approached the friendly lady in the front about the 1 ½ hour wait, she did not have an answer for me either.
I am appalled at the service in that office! Unprofessional & unorganized!
Since then, I did contact my insurance company and informed them of a poor choice of a provider.

I went in as a new patient for a cleaning. I moved to the area about a year and 1/2 ago and had not yet seen a dentist. I saw my last dentist every six months and had seen him in the month I moved. Aspen was in the network of my dental carrier and location was convienent. They took approximately 25 X-rays and then the dentist reviewed and took a look at my teeth. They said they could not clean my teeth that day, since they claimed I needed a deep cleaning and that they had to do the cleaning in sections. I then met with the "financical counselor" who presented a bill for $3500, after insurance it was $1500. Besides the deep cleaning, they choose to refill all of my fillings, flush out my gums, floride, coating for my gums, etc. After I spent 1/2 hours having her explain all the charges and eliminating them, repeatedly saying all I wanted was a cleaning, I got the bill down to $300 (after insurance). I scheduled the appointments. After considering all the services they tried to get me to do, I decided this was not a business I was going to support and cancelled. I will find a small local dentist without the fancy packaging.

I went to Aspen dental because I was having a problem with a tooth and I had just joined a benefit plan and they were on the list. It was my first vistit there and and they had a sign in the window free exam and x-rays for new patients. The dentist looked at the tooth in question and took an xray and told me to go to an endodontist. To my shock I was charged $89.00! fo a 3 minute exam. I paid the vist not thinking because I was overwhelmed with the result and being a widow and having no dental insurance I knew this other dentist would be a large bill. However, I went back the next day to inquire as to why I was charged being a new patient . I was told it was because I had only 1 tooth looked at and not the entire mouth. I explained that I was NEVER informed that I could get my entire mouth examined for FREE and I had to pay for ONE tooth. They were more or like "too bad". Had I known, I would have had my entire mouth looked at. No proceedures were done on the tooth. I went to work and found out that my co-worker had the SAME tooth problem as I did, however hers was FREE because she was also a new patient and had her ENTIRE mouth x-rayed. I believe this is blatent "lack of FULL disclosure" and I should be refunded my visit price of $89.00 because had I known I would have opted for the FREE exam and they would have found the problem anyway with the exam. I informed them I would lodge a complain and go to the BBB and corporate office.

I went in for a checkup, i knew i would need the deep cleaning. They did their checkup and told me i needed a full mouth debriment (deep cleaning) a small cavity and a dental guard. The total was 617, they told me that my insurance didn't cover the cavity and only a little of the deep cleaning, i knew the dental guard wasn't covered. So i had all the work done and paid in full my first visit. I had 3 different visits and each time they gave me electric tooth brush (junk) next was some mouth wash, and last was toothpaste, now i was never told i was getting charged for any ot the 3 items. My last visit i was told i owed another 73 dollars that the insurance company didn't cover, so i asked why and i was shown a paper with all the coverages, non-coverages, " in house discounts" and my payments. I saw on the paper i was charged 135 for the toothbrush, 24 for the toothpaste and 24 for the mouth wash. So i said i never was told i was getting charged for these things, i would of never taken them if i knew i was getting charged for them. Also i found out my insurance covered alot more then they told me, another shady business practice. I demanded to get a full refund of these 3 items and they told me they couldn't cause i already used them, i told them that you lied to me and there isn't any paper work that has them on it that i signed. Needless to say they didn't want to refund me the money, so i told them well i am legally right and if you don't refund me the money then i will take legal action. So guess what they said they would refund me the money for the 3 items, which i am still waiting for, but its only been 15 days and my credit card company said wait 30 days then if no credit then they will go after Aspen Dental. But last time i called (last week) and asked about when exactly the credit was done i was told it was put in like 15 days ago, but i was also told i owed another 139 dollars, i laughed. So DO NOT go to aspen dental, they will use shady business practices to make you pay for things you don't want or don't know you are getting. I will get a lawyer if they insist i owe them more money.

I went to Aspen Dental about two weeks ago for 1 extraction and have never been so upset or in so much pain in my life! I had the procedure on Thursday and by Friday I clearly had dry socket and my "hole" was extremly infected and leaking puss into my mouth like crazy. Im pregnant so I didn't smoke to cause this to myself and Im not really supposed to be taking pain meds but I ended up having to since these people wouldn't help me! I called Saturday and spoke to the man who pulled the tooth and he wouldn't see me because he was 90% sure it couldn't be dry socket and was sure it wasn't infected just claimed it was my sinus leaking. I suffered in terrible pain ALL DAY Saturday and Sunday! Finally Sunday night we tried calling him again and he wouldln't answer his phone nor would he call back the page. I was crying for the last two hours becasue even after taking pain meds the pain was insane and I couldn't even stand to be in my own skin. Finally their lead dentist called back and my husband told her I NEEDED to be seen asap he's never seen me in so much pain and all she had to say what she better stop taking pain meds its bad for the baby (they wrote me the script for the meds mind you) and we can see her tomorrow morning, def not tonight. Can anyone else believe this? I felt so hopeless and knew I couldn't stand the pain and oozing until the next day so I called a local area dentist who saw me in 10 minutes and helped my out with numbing it, cleaning it, and treating me for dry socket! I felt relief after this man worked on me for 10 minutes tops! I coudnll't BELIEVE that a big place like Aspen wouldn't send ONE person in to see me and treat me for dry socket, have they never had this to know who horrible it is especially when you can't take pain meds? Id like to see them go through it thats for sure. So here I am almost two weeks later still in awful pain because my jaw bone is haning out there in the air constantly causing me dry socket pain and as of this morning they told me I will probably have this pain for 4 more weeks because its going to take 4-6 weeks for the gum to close over the bone. I have to just accept it and thats that, be thankful im not in the hospital like some people after extractions. wow really they mess people up so bad at aspen that they have to be hospitalized? How is this place still in operation and not being looked into by higher ups? Im disgusted and want to scream from the roof tops to STAY AWAY from aspen dental, they do not care about their patients and its a sad sad thing going on there.

Aspen Dental not only messed-up my wisdom teeth removal (which put me in the ER). They also repeatedly told me I owed them nothing and then a year after the services I start to get collections calls. It turns out they wanted me to submit a claim to the insurance company, because they would not do it for me. It then took another two months for me to get what I needed from Aspen to submit the claim, Meanwhile, they refused to remove it from the collections so I was repeatedly getting collection calls. As of right now Aspen has not paid for the ER visit, removed the account from Collections, or bothered to offer any compensation for me to submit on their behalf. I would strongly recommend against Aspen Dental, unless you wish to suffer permanent damage to your face.

They are very unprofessional and I had wrote to the Better Business Bureau about what they did to me. I went in for some crowns and they set me up with getting partials and the service was terrible. They messed up everytime and kept sending me back in for different reasons. The partials took 3 weeks to come in and they didn't fit right. They kept adjusting them and they still didn;t fit right. I had gotten an abses from them and they told me there was nothing they could do, it was my mouths fault that their partials didn't fit correctly. Than they sent me to another Aspen Dental and they redid them after my complaint and those still were made poorly and didn't fit my mouth. piece had broken off and they blamed me, all this had cost me over $5000. I will never go back there again. Their finance person Kevin is rude and made me feel this was all my fault, when they are the professionals (or supposed to me). I was just going along with their advice because they are supposed to know this stuff not me. Worst dental company out there.

I went to their office a few days ago. They were rude when I would not commit to almost $2000.00 in charges or dentures. They were selling me on financing at 13.90% apr. when I would not sign up ffor these charges, they had me sign a refusal form.

I called my insurance company to find out what they allowed for several services. I found the charges they had quoted me were very inflated, and the insurance told me Aspen cannot charge me over what is allowed for the services they perform.

When I told Aspen I had been overcharged they said it is my responsibility to pay the difference. I tried to tell them I was only responsible for what the insurance agreement says is my responsibility. All the charges were fraudulent. I filed a complaint with my insurance company. I also will be filing a complaint with the Better Business Bureau and the Attorney General.

I