Aspen Dental
reviews and complaints

I went to Aspen Dental last August 2020 and spoke to the office regarding getting permanent implants All on 4 on the top. They gave me a quote and set up my app for September of 2020. They said it takes 4 to 6 months to complete the procedure. I got the implant surgery done 8n Trinity Fl. Then I went for adjustments as instructed fo the 1st 3 months. After that they never called me again. Finally I called to set up an appointment and they said my surgeon is at a different office which is an hour and a half from where I live, I went to Brandon Aspen and an hour and a half after waiting I was called in. Some random doctor came in. I SAID where is my surgeon Dr Dyia? He said that surgeon is no longer with the company. He also said he does not come to any of the offices near my home and it makes no sense to do anything there as the prices go by zone and whatever quote he would give me would no be the same as my home office. I was very upset and felt this was totally unprofessional to lie and tell me my surgeon is in Brandon but they meant 'a surgeon' that was a complete waste of 5 hours for no reason at all. Finally I ended up going to my own town in Spring Hill Fl. They stated that they do implants but the owner dr. ANDREW LEE works out of the Inverness office which is an hour away. I finally got to see him and he said he can take my case. A month went by and he had never even reviewed my CT scan which I had to do several times as they kept misplacing my disk. Now another 2 months went by.. they gave appointments several times. Also they sent me to another surgeon in Spring Hill but when I arrived that Dr. Said I don't need to see you! You actually had the procedure done by the original surgeon and you are clear to have your implants installed. It was annoying to keep going to appointments and wasting my time for them to tell me they can't see me. I went to Inverness again for the appointment which I thought was my implant delivery.. the Dentist Dr Lee said he never got the disk even though I was told they were delivering personally to him... he decided to do another CT scan and make an appointment in another 2 weeks. Then I was given and appointment and when I arrived they said my dr is not at that office and he is at Spring Hill. I live in Spring Hill. I was very upset again... another month went by before they started the process.. and the real nightmare started. First of all. They proceed to unscrew the healing abutments and I noticed a terrible smell that was frightening. He said this is normal and I should not worry. He was having trouble he put a screw all the way in without any Anastasia or the numbing shots they would normally use for a surgical procedure. Also he did not even clean the screws at all and put it back in my gums without sterilizing or even letting me rinse. This was a horrible feeling to deal with. Also he complained about his troubles taking out the screws he said the surgeon put it on a angle. I explained the surgeon put the implants purposely on an angel fitter for permanent implants not the snap on one's that I did not ask or signed up for. He kept yanking on the screws very hard to the point i was afraid the whole integrated implants would dislodge.. so then they made the impressions and game a an appointment in a month they said this is how long it takes.. a month later I went for the fitting. I noticed the horrible smell again when he unscrewed the abutments. This was very upsetting and thus time I requested to at least let me rinse my mouth. He gave me a mouthwash to rinse. He did not clean the screws and I felt the terrible smell on them. The next time I went I asked to please at least clean the screws with some mouthwash. I told him how disconcerting it is to have this awful smell when they take out the screws. He said this is totally the norm. ..Finally they got the implants. The doctor installed the hardware and left. The dental assistant handed me the plate and said go ahead you put it on.. I was puzzled and asked what she means. She said there you go you are all set.. I explained I have a contract for All on 4 permanent implants not this peace of cheap looking plate that was poorly done and the side teeth were a quarter of the size of any real or adult teeth. The doctor came in and basically yelled at me saying that this is due to my surgeon leaving and he felt bad for me and decided to accept my case and when people transfer from place to place this type of mistakes can happen because "you can miss the notes from the other doctors" I explained I had nothing to do with my surgeon leaving and that's where I was sent to" by Aspen in Spring Hill. He said they will have to start over with the entire procedure again... also that same night I was eating a baby tangerine and that was enough to break the front tooth of the plate . I was in tears completely traumatized. The next day I reached out and told them the plate broke on the spot on day one. They made an appointment with the Aspen in Spring Hill and said I would have to leave the plate there overnight and I would have to walk around with just the titanium bar. I started having palpitations and said this is Not acceptable and I have to go to an appointment with a client in a couple of hours.. they said they would make an exception and fix it this time but this is not how it works. A week later I had to go for my appointment for the new impressions. The doctor was aggravated and said he did me a favor by taking me case. He also said he only does snap on plates buy he felt bad for me and took my case. I paid thousands of dollars out of pocket and my United Healthcare insurance paid their portion. This to me is Not a favor" .. he was clearly upset with me. He really hurt me each time he tried to take out the metal bar and kept saying it's because if the way the surgeon did the implants on a particular angle and kept yanking on it every time. Also I brought up the fact that a dentist said he used Neosporin, and that makes it take care of the bacteria and it will not produce the bad odor. HE said he is not going to jeopardize my health and Neosporin is not for internal use.. he said he would however have the assistant rinse the abutments.. he was aggravated again and the next time he said he is sorry but the impressions were not done correctly and we have to do it again.. he just took impressions material and with his hands put it on my mouth and did not use the metal tray they usually put the impressions on. So the next time I went yet another dentist was there. My dentist was not in house and she said this are way off and I can't do anything because your own dentist has to do it.. I had another 2 weeks.. then I came back they said they have to do another impression Because those are off and he wants this to be perfect. Well we are now in September of a year later, I went to my appointment today and I saw my plate sitting there and it had a huge hole on the front tooth. I asked the assistant what in the world is that? She said this is where the put the screen and then seal it... I wanted 40 minutes and my doctor came in saying you are going to be very upset and I'm really sorry. He said these are not right, there is a huge hole right on the front tooth and I would no do this to my wife or anyone I care about. This is very bad and the lab tried to do their best to work with it but because of the way the angle was done they went too far and now the hole is too big. All they have is filling material there and it would definitely be completely visible and obvious. The color would not match nor the texture so he recommends I just keep the snap on ones instead.I was unable to even process this at this point. I said I will need the entire procedure refunded to me and I will go to Clear Choice where that is all they do ever day. He said he is very sorry but he does not feel right doing this to me knowing that it will be completely wrong and totally visible to have filling material on basically the entire front tooth. He brought me to the office and said they would start the process but the assistant said she could just refund the plate. I SAID ABSOLUTELY NOT.! Need the entire procedure refunded. This has been a complete nightmare and the pain and suffering they have cost. Not to mention travel time over an over for nothing at all to just end up at zero. She said she completely understands how awful the whole thing has been for me and she wishes she could help she said she would talk to the regional manager and see what they can do. I feel I have been so mishandled at this place. I was charged for a procedure that they could not deliver because they have never done one. It's been a complete disaster. I have wasted so many days and missed countless work opportunities and my business has suffered tremendously over this situation and I need them to make it correct. To refund me the entire amount I have paid, the money my insurance has paid and the pain and suffering I have endure by this misrepresentation of telling me and charging me for a product they cannot deliver.

Went for appointment to Aspen Dental. Hoping to get my permanent partial. Did not get what I expected. Instead got a runaround again. Was told by a staff member that it was time to get my permanent partial. That the dentist would probably to the impressions and start the process. When the dentist came in I told him that the temporary partial was loose and I could not eat or talk with it. Was told by the dentist that there was nothing that he could do and that I could not get my permanent partial. That I had to go back to the periodontist for treatment. I stated that he was going to do the same thing they did the deep cleaning ( if that is what Aspen dental did because I was charged for it). The only extra was the laser surgery on the top right tooth in which Aspen dental isn't qualified to do. . I asked why should I have another deep cleaning if it was already done. Got no reason why when I asked. Then he did some adjustment on my temporary partial. Now it is more loose so now I can not wear it at all. I feel that I was ripped off by Aspen dental. I did not make another appointment back because all they were going to do was another cleaning. That is all Aspen dental seems to know. I feel that the treatment I received was very poor. Never in my life have I been to a dentist that keeps giving someone the runaround. I would never recommend Aspen Dental to anyone.

I have been billed for and lied too about a promotion that has been going on since later part of 2020 to Sept 9th 2021, I was informed of this promotion after the fact and billed for full price I would like to have a revised bill and pay the promotion fees as promised by your company. The office in Prescott Az told me that they did not have to honor any of this and continue to charge full price. The policy of if they don't ask don't tell dose not work with the public these days and the media loves news like this. I am only asking for the right thing to be done hear I am a Vet on a budget that is why I need help. But To be used in a fashion in which I fought for freedom is a fight that I should not have to do in my own country.

I am writing in regards to the billing manager at the Moline office. After having teeth pulled I was fitted with partials and dentures. The partials were an issue from day ONE. I wore them until the next day as instructed and could NOT get them back in to fit correctly. There was a 1/4 inch gap between the partial and my gums. They did not fit right and the metal piece fell off when the dentist TRIED to fix them. They shoved them back in my face and sent me on my way. Well the next day once again I could not get them to fit. Once again I went back for a visit and they attempted to fix the issue. I wore these partials THREE times. When I asked the billing manager about the charge for something I cannot use she said well they are discounted. REALLY the discount was $217.80 I paid on my care credit $871.20. Then they had me pay $108 on the bill when I still have money on the card. I am asking for a refund for the temporary partials that I only wore THREE times. Account # [protected].

I had a full set of dentures made and have so much trouble with the lower denture they had to remake it. In doing that they turned some of the teeth now I have sharp edges that are hard on the tongue on top of that food gets between the gum and the teeth on the inside. For the amount of money these dentures cost they should like they came from a cracker jack box.

In 2018, I went to aspen to fix my teeth. They look at me (Mary Vaillancourt) we talk and come up with a plan. The total bill was 8.044.20. I went through a Dental First Financing. Then all of sodden, I get a bill for a bill for 666.00. I just want to know why I was double charge. My account number is 9858401 I hope this helps. The office I went to is in Sarasota, FL on 5321 University Pkwy, unit 120. I try to talk to someone by sat there for at lease an hour and nothing happen. Like I told me name is Mary Vaillancourt, my cell # is [protected].

Hi there My name is Tammy Dupree I went to your company in Suffolk, Virginia on main street. I had to get one of my tooth pulled and the Lady Dorsey who used to work their, we came up with a price for more work to be done. I didn't have insurance, so I went through the genesis account. It had my partials included in the price. We came up with the price to come out of my pocket was 748 now this new lady name Blair said I have to ay 2000 and some dollars. I signed the contract for 700 and some dollars. I am very disappointed with your company. I feel like that said everything to get me in the door and I feel like they took advantage of me because I was in Pain. I told people that I new How kind the workers were. Well I guess that was a set u as well. At the end of everything Dorsey came up with me coming out my pocket no more than 300 and some dollars if I was to get some insurance for $43.

Disappointed Customer

260 Hamilton Crossing Drive
Alcoa, TN 37701
[protected]
Michael Albach 2818039-
625 Dyer Road Madisonville, TN 37354

On The first visit they welcomed me with open arms, very friendly.
John, came up with a plan, to pull all my teeth, He made temporary dentures, that I didn't want or authorize them to do this. after complaining about how my teeth would fit properly, they were huge and looked like a ORANGUTAN MONKEY, they became defiant and rude.

We believe that we should be refunded our money. Nothing was done doing to improve, getting new teeth. They were very high on left side of mouth and no way could they fit properly, I wasn't even able to chew a potato chip, let alone a steak. The implants are so painful on a scale of 1-10, #8 for pain. I've not been able to chew any food since August 17, 2020 when we celebrated my Mother's Birthday, Since then I have had to be put my food into a food processor and drink my food to get my nutrition. I rinse my mouth after I drink anything and they foam from infection.
Please help us, we have many pictures and copies of x-rays.
Sincerely, Madeline Albach.

There was a new aspen dental in melrose park, il. I was missing a tooth on the top and had a partial on the bottom. I wanted my smile back after hiding behind the mask due to covid. They did the xrays and the dentist said All my teeth needed to be removed but they would provide me with a beautiful smile the same day. I trusted them even though I knew better. I went into the finance office and paid half of the bill. The morning they were going to do the extraction they expected me to pay the balance which I did. They extracted all my teeth and tried to place the denture which I gagged on because it was to big for my mouth. They put the dentures in a cup and sent me home telling me to come back tomorrow. By tomorrow I was in so much pain and was swollen I wait a week before I went back. They realigned it but I was still unable to wear it. Went back 1 more time and the realignment material tastes like a toxic glue. I have never been able to use them. The next month I got a bill for a hundred dollars which they said they took care of since my bill was paid in full. There was another bill they sent saying my dental insurance wasn't valid and I owed the full amount. I was insured and gave them the info again. Now I've received a bill for 654 and when I called this morning was put on hold then hung up on. Called back it went to voice mail. I've lost 15 lbs can't eat, can't smile but the worse part is my speech. Im a nurse and need to be able to communicate with pts and families but they look at me like I'm drunk because my words are not clear. All I wanted was my smile back and now I'm left with nothing and they should be held responsible!

I went to Aspen Dental in Grants Pass, Oregon back on 1/13/2021 to have a chiped front tooth fixed. They said they could correct it give me Crowns on them along with the 2 eye teeth on the side of the 2 front teeth. They said my "smile" would be better. I agreed then went to the care plan person who took my 2 insurances info. She stated I would need to pay $1064.00 that day and after looking at my insurances she said if it is more they would bill me. They gave me temp crown until my permant came back from florida. My temp on my eye tooth broke so I went in & they fixed it. On my way out they stated I still owed $600.00 that my ins. didn't cover so I paid that on 1/31. I went in in for my permanent set then on my way out they said I still owed $447.10 for balance due so I paid that on 3/11. 1 of the eye teeth came off again on the perm crown so I went in & they put a stronger cement on it to hold it. On my way out they said "no charge" you are good. I have paid a total of $2111.10 out of pocket with 2 dental plans. I then got a bill for 1128.50 do when it was time for my next appt I canceled because they over charged my & I thought that was wrong & won't be coming back. She said she would research it then called me back & said it was an error on their part. I told her to cancel my appt as I didn't trust their billing. I called yesterday (8/3/21) & spoke with Holly who was of no help at all & it really upset me so I did get angry but it was only after she said the cost was more due to the additonal crowns they did. I told her they did NOTHING but put the crowns on my 2 front teeth & the eye tooth next to each front tooth making it a total of and nothing else. I told her that was wrong but she said that is what was on the chart. I told her it was wrong as in Nov I had a crown put on by a different dentist & no additional needed to be done. I don't have enough teeth to put additional crowns on. We did argue about it & said she couldn't change what was on the chart, I told her I have in the medical field (claims & apppeas/grievance) so I know providers can put down whatever they want to so they get more money. I need this issue resolved because I should NOT owe any additional money them additional money. Please adjust the $1128.50 they are charging me for services they did NOt provide. Thank you & I will be waiting for the result. Cherie Wirth (DOB 11/26/[protected]. This office is billing for services they DID NOT do which is illegal. I will not & can not afford to pay any additional money tot them.

On 05/06/21 I had my first appointment. My sole purpose was to have three missing teeth replacement, I received some x rays and what they called Pero SRP cleaning. My insurance company Humana gold covers one yearly cleaning and x rays. I was charged $1, 122.00 of which I paid $122.00 directly at the clinic. I was advised to do a third party financing thru "Care credit"for the remaining $1, 000.00, I did so thinking that the thousand dollar would go to further treat ment, however this did not reflect in the billing. After two additional visits with their accounting dept.I did not receive a good explanation, only I was advised about additional charges to come, .
I now feel that I wasted $1, 122.00, I still have three missing teeth and have to pay monthly installment charges to "Care credit" for what ?I have no clue.
I am not in a habit to complain for services I receive, however I feel now that I have wasted $1, 122.00.