Aspen Dental
reviews and complaints

Hello
I am Jacquelyn Henderson, my address is 401 north lake ave #311 in Sioux Falls SD.
I have a complaint about Aspen dental located on 41st street in Sioux falls SD. On August 8th 2017 I had my first consultation appointment with an Office manager, Eric Rebnord.
I do not have any dental insurance, but I did let him know that I had a $3000.00 credit limit with Care Credit, which I have kept in good standing with for over 3 years+ I told Eric I could ask for an increase to cover my dental cost/needs.
He said it would be very difficult to get an increase from this company, but Aspen Dental has Dental First financing plan that they work with.
At this time he had given me a care plan estimate of 5628.00, Eric included a discount of $309.15. This was for the extraction of 9 teeth and a full upper partial denture and full upper permanent (comfylyte) denture. It also included the necessary impressions, hygiene rinse and other misc. tooth care products etc.
In the comments he noted: " Patient is going to use dental first to pay her entire treatment plan. The above est. includes full upper imd. comfylyte, with all extractions and her permanent dentures, and her first two perio therapy appointments. Patient will look into her lowers at a later date, once her dental first is paid off. epr."
My credit limit was approved for $6400.00, and after leaving there and going home and discussing this plan with my husband, I decided to ask if the entire 6400.00 amount could be financed and that I have Eric give me another care plan estimated to include my lower partial dentures also (and 4 teeth removed). I only had 9 teeth left on the bottom and was concerned about how my 'bite would be if I did not get both upper and lowers.
A new care plan was done on August 10, 2017. Now the price was increased to $7587.00 with a discount/coupon of $1117.80.
Please keep in mind in our verbal agreement this price included 4 lower teeth extracted and a temporary partial and permanent partial (lower). but when I received my actual care plan papers, I became confused about why there were additional work noted in the comments section. which now read: "Patient has added her lowers now to her treatment plan. the above est . includes full upper imd. comfylyte denture with imd. partial denture and all extractions. Once patient pays off her dental first we will do two crowns and then do her perm dentures. epr
My problem with this is my temporary lower dentures do not fit well, I went back in to let them know I could not even talk or eat with them. the dentist Dr. Kutkat an associate dentist, did some grinding on them and put them back in my mouth and told me I'd probably have to remove them to eat and to use dental fixadent to secure them. She also stated I may lose some weight also!
I once again wanted to make sure the care plan which was a total cost now of $6469.20 was to not have any conditions. and I felt it already needed clarified.
I should not be expected to pay off my Dental First loan, before I receive my permanent dentures, and I should not be expected to pay for two crowns in order to receive my lower dentures. these things were not even mentioned in our discussions, but later appeared on my care plan. I feel that what's communicated, and what ultimately ends up on my care plan are two entirely different things! When I call customer care center to make a complaint and ask to a regional manager, she called back only once, she said she'd talk to Eric... once that is done, Eric calls me and tells me to stop calling the customer care line, that its only for emergencies. I explained to him that I was not satisfied with hearing one thing and seeing a different thing written on my care plan and I will be talking to who ever is willing to help me get this straightened out. A second call was made to ask the regional manager to call me, which never happened, but I did get a call from Eric telling me Sara (the regional manager) will not be contacting me, that I have to talk to him only!
There were issues with the financing, I am working directly with Dental First and the bank who is affiliated with my loan, to ask if I can extend my deferred financing, because Eric had told me Dental First did not offer 24 month plans, but I found out by calling the bank directly they do offer it . I have a request in to change that from 18 month deferred payments to 24 months of deferred payments.
This has turned out to be the most stressful situation I've had dealing with a business.
I cannot seem to get any concrete written agreement from the office manager stating exactly what type of permanent dentures I will have in the end. He tells me I'll be receiving a full upper comfylyte and flexi/combo lower permanent denture, but when I ask him to send me written verification to me via email or an update care plan I get nothing.
I am not satisfied at all with my lower temporary denture, and cannot eat or talk properly with them in.
I hope someone out there can help.
Sincerely,
Jacquelyn Henderson

I've been to Aspen Dental over 30 times this is the worst place I've ever had to go to for Dental Care. I recommended two people to go and I highly regret it. The first person I've recommended says she can't even wear her bottom denture, I can't wear my top or bottom partial because it causes my mouth to be sore. I can't chew, I can't drink from a straw and it causes my throat to be sore my primary care physician asked me to find out what type of material this product was made from this is a serious matter...

On December 30, 2016, I had an appointment to get my tooth fill with porcelain, and now a piece of it is broken. I went back today {08-24-2017} to see if they can fix it without cost since my filling doesn't have a year, and they said that I have to pay for the fix. I think this is wrong because the filling has only 8 months. Aspen Dental Killeen, TX 2202 South WS Young Dr. Ste #102.

Are year ago in March I went into the Peoria, AZ office for a $75 repair on upper partial. A tooth needed to be glued back in. Instead they talked me into a full set of upper and lower partial's at the tune of around $1500. They kept insisting my 7 YEAR old set was "temporary ". They tried their best to talk me into pretty expensive metal or flexible ones. They were fully aware that I was leaving in two months for Washington state. "Oh no problem, we have offices there for follow ups and we can get this done in plenty of time." Well no they couldn't. I was in there four or five times before I even got a pair of teeth to put in my mouth. On the second visit it was clear the tech had made the teeth as if to receive a metal roof. I pointed this out. I told her I want exactly like my old set. She took pictures! It was corrected the next visit, BUT, now instead of a partial that should've been made in one whole piece, it was basically patched at the roof of the mouth (which just happens to be exactly where it broke in half less than 6 months later). And a few months after that it broke again after their repair in Washington state. Now it's "out of warranty"and they say "Hey, you were told these were only temporaries." And want to charge me $100 for that same repair. Upon inspection after the second breaking, both the upper and the lower partial's are about half (that's 1/2) the thickness of my old pair. Of course it breaks the first time it's dropped in the sink. My old pair was twice as thick and lasted seven years--I'm wearing them now sans the aforementioned tooth. As an aside, I'd like to add that the Peoria office, once it got the second half of my $1500, all of a sudden got real busy and had to book out a week or two weeks out before they could make another adjustment on my teeth because they hurt. They still hurt when I got to Washington several months later. I want my money back for the upper AND the lower because they're a matched set. Their ads say money back guarantee-- just saw one last night. Hence this complaint.

I had a horrible experience. The office was closed because of a water leak. However, my appointment was not cancelled. I'm pregnant and I made that very clear to everyone. I was told that my teeth could not be cleaned without x-rays. I was not told that on the phone when I made the appointment. The hygienist insisted that I receive x-rays otherwise I could not get my teeth cleaned. I was very uncomfortable having x-rays taken, but they basically bullied me into having them. Over 14 x-rays were taken, because the hygienist made an error. After the x-rays, I received the worst oral exam in my life. I have had regular dental treatment my whole life. The hygienist proceeded to poke my gums to see if they would bleed. I was told that I have gum disease and tooth decay until I reminded her that I was pregnant. She said it was "probably due to my hormones." She then told me that I could not have my teeth cleaned and would have to come back next week for another appointment. I went to checkout and was told I would not be billed for the x-rays/oral exam/cleaning because my insurance covered the treatment. Today I received a bill. I am incredibly unsatisfied and disappointed with Aspen Dental. I was treated with disrespect and borderline cruelty. I will never return, nor recommend Aspen Dental to anyone.

Amanda Apple is a hygienist at the Warsaw Indiana office. She is very rude and unsympathetic wilh her patients. I understand her concerns for patients to have the best dental hygiene. But once she has told and recommended to the patient her view she proceeds to cram it down your throat. She doesn't stop the badgering. It's ultimately the patient's decision to take her advice or not. I have been going to this location for over 3 years and frankly I dread each visit because I have to deal with Amanda Apple. The rest of the staff have been great. That's the reason I return but I cannot after today's visit. Besides she's refused to treat me ever again because I don't follow her advice to the tee.

8/23/16 I first went to aspen Dental in Milledgeville, ga, I agreed to and signed a contract for work and for partials (upper and lower) in the amount of $ 3, 510.70. Have not been satisfied with the upper temporary partial and could never wear them more than an hour because they were so painful. They did a lot of work in my mouth and told me I would have to wear the partals for 6 months before I could get the permanent pair. They then tried to charge me an additional $ 1800.00 but when I called aspen, [protected], the area director reviewed my case and wrote that charge off saying it was their fault. and because the new dentist was rude and told me my teeth were not supposed to close in the front. Wrong, my teeth always closed in the front and it also tore the inside of my jaw when I tried to eat.( the permanent uppers did not hurt my mouth but still the tooth they removed and put in the new upper was too short) She told me I could go to the Macon, Ga office and they would fix them as they are supposed to be. But to wait and they will call me and set an appointment. Well I waited and they never called, so I called them and they had no knowledge of me from the other office. I made an appointment and the dentist said that yes the teeth were wrong and there would have to be another bottom plate made but made me an appointment to come back in the following week. When I got there they told me I would have to pay them too. I said no I would not that Aspen has a sign (one of the reasons I chose them )that they guarantee 100% satisfaction. Or I could return the lowers back to Aspen in Milledgeville, ga and get a refund and come back and pay the refund to the Macon office and the would remake the bottom plate and try to fix the short tooth too. I returned the plate to the Milledgeville office on 7/11/17 and have yet to even hear from them. I have a signed slip by the receptionist that I returned my bottom plate and that she would give them to the lady that takes care of returns as soon as she came back into the office. As of today, 7/24/17, I have heard nothing. I have been patient long enough as these problems have been ongoing for almost a year. Maybe my mistake was paying them through their finance company, so they got their money up front. or maybe my biggest mistake was walking into their office and believing them to do as they said they would do. And I have found out that all their services were way over priced. I am now considering getting a lawyer.

I was getting a dental procedure when the dentist accidental drilled into my lip. Apparently, the assistant wasn't paying attention and didn't warn the dentist because the dentist freaked out and started disciplining the assistant. Meanwhile, I am bleeding and the dentist told the assistant to go get the senior dentist immediately. They proceeding to put in a couple stitches WITH DENTAL FLOSS! When I asked if I was going to need to consult a plastic surgeon because they had just cut my lip, she said "no but it's definitely going to scar". I then said, "well I had better get a significant discount on my dental work after this". She said that would not be a problem and that she was SOOO sorry. They completed the crown etc. and said I didn't owe anything else due to the "discounted" procedure. I was a bit in shock from all that had happened and walked out of the office with stitches in my lip. I started getting bills saying I still owed for the procedure...WHAT?! I immediately called and they remembered me and said to "disregard" the bills. Well they keep coming! How do I get this permanently to stop? Do I have to sue them for them to back off? I have pictures and video my daughter took as soon as it happened while we were at the office...

I complained many times during my procedure of getting teeth each time they tried to fix them they just got worse . I paid $ 2200. for these teeth . They look like they came out of a Cracker Jack Box . I HAVE had partials that were almost full dentures made by a dentist in Louisiana they fit perfect and looked just like my own teeth . They ONLY COST $700. PER PLATE. My mouth gets blisters and hurts terrible when I eat anything . The teeth hurt me just being in my mouth . I live on only $1000. a month and can not afford another set of teeth . when they dismissed me my son was in the last stage of cancer and I made two or three appointments with them that I couldn't keep because I had to take him to the hospital suddenly . I informed them before the appointment each time . After I didn't see them for THREE MONTHS they said " you have waited too long, we are under no obligation anylonger to help with your teeth or refund !" Then when I called them they just hung up the phone and would not talk to me . I was the only one to take care of my son, he passed shortly after that . When I try to bite a pizza it HURTS . I am still trying to find a way to get teeth that fit ., I should go back to that dentist in Louisiana, I live Florida now .

On april 20, 2017 my daughter had an appointment for xrays etc. She had called the dentist office prior to get a price. The office told her that the price for what she was going to have done is 29.00 my daughter went to that appt. Upon leaving she went to pay her 29.00 and received a bill for $129.00 when she had confronted them about the quote on the phone they said that they were sorry and gave her a discount making her bill $96.75. Unreal.. This was her second appointment with this company on her first appt. My husband and i use our care credit card because of her charge of over $1300.00 which i recently found out that they said to me on the phone that they overcharged her on her first visit.. Where is the money? i did not receive any reimbursement for this.. This company is fraudulent and needs to be dealt with.

I would like to know how Aspen Dental gets by, by adding fluoride treatment to a cleaning without the patients permission or explaining the cost prior to the cleaning.

I talked to a patient about this episode and told him to complain to an office member that he did not request the fluoride treatment. however he was still responsible for payment. He was told if he didn't have the money that they would bill him. The cost was added to the cleaning bill.

I wasn't in the cleaning room and they may of asked him if he wanted the fluoride and he may of said yes, but the extra cost for the treatment probably wasn't explained to him as he was totally confused as he was exiting the room.

I talked to him outside and I told him to file an official complaint however I don't know if he ever did.

I went to Aspen Dental Saw dentist and was abused by hygienist both verbally and with a steel mouth plate. I went for a back tooth which was falling apart.
But then my front tooth chipped and I had to have that fixed and the dentist told me he did not like to do that type of filling so I ended up opting for a crown. This all dragged on appointment after appointment I was in the dental chair approximately 5 hours. I asked very respectfully that the dentist did not drill my tooth way down. He did anyway! I was shocked as all that was left is a nub. I had one issue after another with this office as the permanent tooth did not match. I had to go to the laboratory where teeth were made two times. This last time tooth is too big and a little light in color bt the main issue was I told the dentist it did not feel right and too big. He refused to listen and told me this is better being wider. No it is not as it does not match my other tooth and I am having a speech issue. This is the two top teeth directly in front. I left offices as he said wll we can see about it next wek but he had put the permanent glue on tooth anyway.
I called the customer satisfaction line and no help and the office staff attempted to nhelp buth the office manager called me and "stated-" I cannot come back there as I am not a match for their office and she canceled my appointments and started berating me very loudly. She also canceled surgery appointment. There are NO words to relate what a nasty human being this woman is. Because of them not documenting an appointment time change there were other issues as the hygientist got really sarcastic. I have called their customer satisfaction for three or four days with NO return calls. I am left with no corrected crown nor my bleach trays or my surgery for broken tooth.

I had a bad experience. I was told at my consult I would have 3 teeth pulled and 2 fillings, when I got there I had four teeth pulled and three fillings. I was told I could have sedation then told it would take to long and was asked to reschedule my appointment I work so that wasn't an option. My partial plate was not right they had to add a tooth.

I went in as a new patient, I had a young lady taking my xrays. She was very disrespectful. Obviously she was BRAND new, or had never taken xrays. She cut the roof of my mouth, under my tongue, bumped the holder I had in my mouth and hit my front teeth.I asked her her name (Katelyn Birmingham) and she just stood around talking to people while I was holding that stuff in my mouth..
I asked her if she actually had license to do what she was doing, and she said "oh don't worry, I know what doing"..but obviously she didnt..i will never go to aspen in Texarkana again as long as she still works their.
I chose to not have treatment ..

Hi there,

My first visit to Aspen Dental Latham NY office was in April 2015, and that was the start of getting an implant from the dentist. How long do you think the whole process for a dental implant takes? Well, at Aspen dental, it has been more than two years since my visit in April 2015, and it is STILL an ongoing process. I am still wearing exercise retainer with cheap plastic and a fake tooth. You have to be patient with me about this super long and very frustrating process because the dentist made so many mistakes along the way, and the Latham office and Dr. S have been very irresponsible and very rude.
I needed an implant for my left front tooth. The first step, which was the periodontal treatment and the implant itself seemed to be fine, which was done in the Schenectady office. My nightmare started when I returned to the Latham office for the abutment and the crown.
M. Serseloudi was horrible and I don't understand how a person like her received her medical degree. She made so many mistakes and she does not even care about these mistakes:
Mistake #1: (around Oct 2015?) for my very first crown, she put in a black abutment and installed the crown. The crown was made in the Latham office, which was cheap and low quality, and that made the top part of my teeth look dark (because the crown was thin and low quality). Well, as a dentist, Dr. S should have planned well and anticipated this prior.
Mistake #2: (November 2015)? Dr. S then ordered a white abutment to take care the problem with dark color for the top part of my crown. She made the crown once again in their Latham office. She was so bad at her job that she cracked the first two crowns when she was making them, and the third one finally worked. For this appointment, I stayed in the office for almost 5 hours.
Mistake #3: after the second crown in November 2015, my front tooth looked fine for a couple of months. Because of the low quality of the crown, probably also the cheap abutment inside, there was an infection in my gum above the crown. I went back to the office again. You should know that I paid nearly $7000 for my implant/abutment/crown. The office staff promised they would provide the best product/service.
Mistake #4: Dr. S was trying to convince me that infection problem was normal because I had periodontal problem in my initial visit. I had to explain to her periodontal problem was why I came in for my initial appointment. I had the problem. So I needed your help. That was why I paid almost $7000 and visited your office millions of times. She apparently does not care about her patient.
Mistake #5: this was the most unethical mistake Dr. S made. This time, after another periodontal treatment, she ordered a crown from one of their vendors. To make the crown fit into my mouth. She BURNED my gum. It was so painful, and that made my gum line so high. She did this because she needed room for the crown to fit in. Should it be the other way round? Should you trim the crown to make it fit? After the burn, my gum line was so high than the other front teeth, and Dr. S still believes it looks perfect. Excuse me? She can just lie right in your face. Even all the office staff agreed that the gum line was not acceptable.
Mistake #6: I was so upset with the uneven gum line. You know what Dr. S did? She asked me to leave and find another dentist. After what she did to me, she sent me to the legal person in the office, and they wanted me to leave with a refund for a crown. Excuse me? Dr. S created the uneven gum line problem and she wasted two years of my life. She burned my gum!
I believe there are two things that define a good dentist, or a person. One, a good dentist is an expert in her area and she knows what she is doing. Two, a good dentist should have a heart that cares about her patients and have a sense of responsibility and at least being ethical. I do not see either of these two qualities in Dr. S. I am really frustrated and I completely lost my confidence and trust in Dr. M. Serseloudi and Aspen Dental. I want a full refund and I want to find another dentist and move on with my life. I do not want to live with retainer and come back to the Latham office with no hope.

I went to Aspen Dental to have a tooth pulled and they pressured me into having a partial made and then they said that I could finance with them but they put me with Dental First Comenity which they said the payment would be less than $100 and now they want me to pay almost 150 a month and I can't afford it. The partial doesn't fit right and I went back 2 or 3 times to have it fixed and finally gave up on it and can't wear them. What can I do about this.

I am very concerned about my upper dentures.
I went in with no over bite and now I have a large one! I had partial uppers done in Lima, Oh and no problems. NO ONE in that office will address this. I have a very narrow top palette, these dentures are so large on me it is almost funny. I expect that you will address the issue promptly. For 6, 500 they need to fit like a glove.

It's been 3 years since I went to Aspen Dental to have my front teeth fixed. They x-rayed my teeth. Then they showed me and my husband the X-RAY and said that needed removed. They checked my credit and was approved, believing that it would be a good thing to do, so I signed for the loan. When the removed my teeth he crushed them and then he pulled them out. To this day I can't eat with the and would like my money back so I can get it fixed.

I have always been horrified of the dentists ever sense I was a child. Finally after being in too much pain I decided to get my teeth looked at. In January I went to Aspen dental because It was the closest place to me that took my dental plan. With my husbands support and urging I made it to the office. I was told I needed dentures, uppers and lowers. They told me that they would make it as painless as could be and if I wanted I could be sedated. After the exam the office manager quoted me a price of $ 8800.00 if I wanted the sedation. And aprox 2000$ less if I just had the gas. So I reluctidly agreed to have the gas and a Valium. The day of surgery I'm sitting in the chair waiting for the dentist when they say that the nitrous oxide machine wasn't there, it was at one of thier other offices. We live an hour and a half away and I was really upset. so, we reschedule for the next day. Then, the next visit machine is there but, now it's broken. She then asks me if I took the pills they prescribed, I was never given anything. She then brings this to the OM attention and says " it's just as well, with the machine down lets just start over tomorrow. So once again we reschedule. they give me a script for Halcion, tell me to take it before coming the next day for another attempt. On the next visit a new Doctor shows up and starts screaming at everyone, saying he absolutely refuses to give me nitrous oxide, saying someone at another office died using it and no way was he going to give it to me because I had taken 1 Halcion before coming. Even though they prescribed it. He was extremely mean and rude . At some point the 1st dr comes back and says don't worry, just relax and she puts the gas mask on me and says just breathe through the mask. I was so confused, she numbed me with Novocain and even though there was NO GAS in the machine they kept pulling my teeth out . I was so scared and confused from the Halcion I couldn't understand what was happening. I kept telling them over and over that the gas wasn't working and I was in so much pain but they just kept saying "breathe, breathe in deep" . They never turned the gas on! When I came back the next day the dr. Says that they were sorry and apologized for the actions of the rude dr. Saying that he was mean to everyone that day and admitted to me and my husband that they did NOT use the gas. I can't tell you how hard it was for me to just get to the dentist and then to be treated so bad. The whole point to me going there was that they were going to give me the gas so I wouldn't be so scared and now it's all I can think of. Not to mention the dentures they gave me ( suppose to be thier best) are terrible, the bottoms don't even stay in. When I went yesterday to ask for my money back, the OM says to me " you see that tiny tiny print on the poster where it says no refunds, that means, no refund. Not going to happen" This is so so wrong and I wish I had done my homework and seen the reviews for this rip off scam. Nobody should have to go through this. I'm sure there are very caring and professional doctors out there but this is not one of them. Run, don't walk away from these guys!

Aspen dental will charge you full price even though you are a careington member with a ppo they charge the ppo and the customer and forget that u are a member and you should get the member price then charge the ppo then the customer so you see they over charge people all the time and I will not be a victim any longer with this type of billing who know what else they are charging the insurance companies.. Btw they always have sent me bills a few months later after service with an outstanding balance that needed to be paid so I paid it after looking into this billing not only did the insurance company pay the balance off they never even took the discount off from careington and then I paid it.. Never again will I walk into a aspen dental office anywhere they are one big mistake..