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4.4 442 Reviews

Ask.com Complaints Summary

6 Resolved
64 Unresolved
Our verdict: If considering services from Ask.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Ask.com reviews & complaints

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N
5:52 pm EDT

Ask.com I am complaining about a membership fee Just Ask is trying to charge to my credit card. I never signed up for their membership.

About 2 months ago I ask.com a question, which was suppose to be free. Last month my credit card they charged $50.00 to my credit car account. My Credit Card contacted me and sent me a new credit card with a new #. Today the credit card company contacted me and told my Just Ask was charging another $50.00. to my account. I wonder how they got my new card #. I called Just Ask & they told me they sent me an E-mail saying that I had a trial Membership. I don't think I got that E-Mail and that I did not let them know I owed them a membership fee. Since I never saw the E-Mail & I did not let them know I was not interested in being a member I still needed to pay the $50.00.

Desired outcome: I should not have to pay this fee. I feel like this is a scam!

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S
8:15 pm EST

Ask.com appraisel was not even close to the value

please refund my money it was a waste of time appraisel was not even close to the value not happy at all it took days to get back to me had it appraised years ago and i needed a new one for insurence reasons

Desired outcome: money returned and removed from enrolment

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T
5:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ask.com Just ask website

April 10th: Went on Just Ask's Website, which was offering a $5 for one week service. Had a question about my car which was not Cranking/Starting.
Was given misleading information and was told to order various parts and tools.
After 7 days was charged $34 for the month.
It is now May 14th, after spending $203 my car still does no crank/start. Can not state that they intentionally delay by giving contradicting instructions. However, I can state that after spending $203 I still have a car that will not crank or start and will still need to pay more for diagnostic testing, which may at least let me know what may actually be wrong. Their Customer Service Dept seems to be run by a generic/robotic switchboard, not an actual person from what I could tell.

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M
12:31 pm EDT

Ask.com None

Hi, my name is Marie. I was charged over $300 for services never rendered and when I "chatted" with an assoc. we were constantly disconnected and I would have to start all over again until the fourth time when they asked me for a $1 to speak to someone. I was not about to give them my cc info again!
I can be reached at [protected]@hotmail.com for any further questions.

Desired outcome: full refund

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F
5:04 pm EST

Ask.com Justask.com

I was charged 46.00 after I canceled my 5.00 7day trial. I want my credit card credited.

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S
7:50 am EDT

Ask.com Just Ask

Took the trial and can't cancel. I WANT OUT OF THE TRIAL. DO NOT BILL ME BEYOND THE $1 INITIAL FEE AND YOU ARE BEING TOLD WELL WITHIN YOUR ADVERTISED TIMEFRAME. CLOSE JUST ANSWER NOW PLEASE AND DO NOT BILL ME BEYOND THE $1 THAT WAS ALREADY BILLED.

This appears to be a ripoff and I want no part of it. You CANNOT cancel online.

[protected]@yingstengineers.com

Please confirm in an email.

Thank you,
steve

Desired outcome: Close $1 trial before you bill my card and I have to contest.

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S
11:10 am EDT

Ask.com Charged for nothing. Customer service hung up on me

I asked for an art appraisal which I never received. But they had no problem charging my card. I called customer service tried to explain my situation and I kept being referred back to the website but because of there virtual assistant I could not get to the sign in. He kept insisting that the problem was I needed to view the website on a full computer. That wasn't an issue in the beginning when they took my card and charged my account. These people are thieves not "experts" as advertised.
My conversation was yesterday, April 9, 2021. I requested a full refund which was denied. They Said they would cancel any "membership", but I don't trust them at all

Desired outcome: Refund

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P
12:03 pm EDT

Ask.com refund unable to access site to contact them

i have contacted the company and my bank and they refunded me for the months but i was wanting them to go back to when they first started taking from my account. but i was shut from the account i had been able to access just within this past month. they won't even acknowledge my e-mail. i need to contact them because i can't afford $46 monthly for something i never used and hadn't signed up.

Desired outcome: refund or my money or at least be able to contact them

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E
10:09 pm EDT

Ask.com unauthorized credit card charges

I requested support from JustAsk in January 2021. I paid for the internet support as well as a gratuity.
I did NOT subscribe for monthly support - for which I'm being charged CAD40.00 per month.
Please cancel this and refund me for the three months' charges.

Desired outcome: Please cancel this and refund me for the three months' charges

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R
4:25 pm EST

Ask.com Failed to connect after providing card details Pleased cancel

Tried to ask a question but failed to complete AFTER Card details provided.
Please cancel immediately and and confirm that no funds have been debited to my card confirm to email r.k.medd.[protected]@cantab.net

Thank you

R.K.Medd

Desired outcome: Cancellation and refund as advertised

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D
4:51 am EST

Ask.com cancelation/billing

I signed up for justask last summer, only for the trial week and then cancelled the service. Recently, I went back to your site and tried to sign up once more only to be told that I am still a member and didnt have to pay again. I asked repeatedly if I've been charged this entire time even after I cancelled and recieved an e-mail stating this? I was then redirected to the payment page each time and was sent a message asking when I was going to complete my application andprovide my credit card #. In my reply I said I will not until I get an answer regarding if or if not I'd been charged all this time. I got the run around and no reply.

Desired outcome: Provide me with my account activity and length of payments, if any, I was charged for. If I had been charged, I want the full amount refunded immediatly.

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J
12:59 pm EST

Ask.com JustAsk.com

I was questioning about my parakeets and haven't got a response. The assistants keep leaving the conversation. Now I may have lost the page I was originally conversing on. When I try to search for "JustAsk.com" "JustAnswer.com" comes up instead. The widget says "Just ask a question." It was originally supposed to be $5. They charged me $29 and I still did not get an answer from a vet so I want my money back! Jennifer Alex

Desired outcome: $29 back and cancel membership

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A
3:27 pm EST

Ask.com Just ask mechanic

So I used this one time. The same day I tried to cancel because my question wasn't even answered. The person I was messaging sent me a link that did not provide me with an answer at all.So now they have charged my card 50 dollars that shouldn't have been charged for. I want a refund of my 50 dollars and to be removed from this immediately. Cancel any membership!

Adrienne Hall

Desired outcome: Refund and removed all together

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L
7:11 am EDT

Ask.com Unauthorized payment deducted today

When I checked my online checking account tonight I discovered that Just Ask had deducted forty six dollars from my account today. I have not authorized them to deduct money from my account and do not want them to deduct anything else. I would appreciate getting a refund. I am 78 years old and do not need to be bothered this way.

Desired outcome: Refund

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J
2:47 pm EST

Ask.com No getting a refund

I joined Ask for 1 dollar to ask a question about my sewing machine. I was sent to a car mechanic. I canceled immediately. This morning I see where I was charged $37.00 on my bank account. I called the 800 number and was told that when I paid the dollar I was a member, He ask me did I read the agreement., Yes, and it says you have 7 days to cancel . I did with in minutes. He didn't like that answer and hung up on me.
This company is a scam and I am out $37.00 It's very frustrating to know what this world is coming to. So many scammers and dishonest people.

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S
10:39 pm EST

Ask.com when l went on this site l wasn't told that each month this site would be taking out money from my bus account esch month

I went on this site to ask one question and now each month this site has been taking £39.00 from my bank account each month, l, ve tried emailing them and so has my bank but they have not replied to me or the bank, this site has taken over £500.00 from my bank account l, m not a rich person so this is alot of money to me, l want them to give me my money back. I, m just wondering how many more people have been ripped of from this site

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J
11:13 pm EDT

Ask.com Charged $46.00

Used this service once before (I wish I hadn't) and was charged $40.00. Everything was done online. Was having a problem with my phone and they assisted me. Now I check my bank statement today 10/3 and I'm being charged $46.00 for what I don't know for what. I don't plan on using this service ever again! The transaction is still pending and hopefully won't go through.

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P
4:23 am EDT

Ask.com this was canceled on the first day

you owe me 41.00 dollars for something I did not get, what a scam this is. you better do something or you will get sued. return my money to my account. this was canceled at the very start it was about resetting my fridge settings and you never helped me. you charged 1.00 which was refundable and that did not happen either.

thank you for nothing you did.
Phoebe Hastings

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M
8:49 am EDT

Ask.com stop contact and give me my money

This company has take a total of almost £60.00 all together over 3 time and did not help just stop coning people out of they money if I know what I know now they be the last one I will call because they are not the people to call give me my money again stop taking my money just give me my money back if you want to help give me my money back stop taking it it wrong

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T
5:50 pm EDT

Ask.com cancelation policy

I asked a question on the 18th but I want to cancel the subscription but now the site won't let me sign in and there is no phone number to call to cancel. I will be so upset if I can't cancel this before my card is charged. I am with in the 7 day free trial and should not be charged any more according to their agreement but I have read that they charge anyway and they won't return the charge or even comunicate in any way. I believe this is a fraud. I am not disputing the charge of $5.00 only the future chatge on $45 which they will make on the 8th day or the 25th of April. Please tell me how to reach them to cancel the subscription. Thanks

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E
E
Eric McKirdy
, US
Apr 22, 2019 12:00 am EDT

For the record, this complaint should be directed at JustAnswer.com.

Ask.com Customer Reviews Overview

Ask.com, originally known as Ask Jeeves, is a search engine that allows users to pose questions in natural language as well as enter traditional search queries. The platform provides answers to user-generated questions, drawing from its own data sources and search partnerships. In addition to its question-and-answer service, Ask.com offers a variety of search-related products, including a toolbar that can be installed in web browsers for easy access to search and other features. Ask.com aims to deliver relevant information to help users solve problems and find answers online.

Ask.com In-depth Review

In summary, Ask.com is a search engine known for its question-and-answer format. It provides users with a platform to ask questions and get answers, as well as traditional search functionalities. While it may not be as popular as giants like Google or Bing, it offers a unique approach to information retrieval.

1. Overview of Ask.com

Ask.com, originally known as Ask Jeeves, is a search engine that focuses on providing answers to user's questions. It has evolved over time to include a more standard search engine function alongside its Q&A features.

2. User Interface and Navigation

The user interface of Ask.com is simple and straightforward. Navigation is easy, with a clear search bar at the top and questions categorized for convenience. However, it might not be as modern or sleek as some of its competitors.

3. Quality of Search Results

Search results on Ask.com can be hit or miss. While it can provide direct answers to specific questions, it sometimes lacks the depth and relevance found in more prominent search engines.

4. Variety of Features and Services

Ask.com offers a range of features including a question-and-answer service, a dictionary, and a thesaurus. However, it lacks the extensive suite of services that others provide, such as maps and advanced image search.

5. Mobile Experience and App Usability

The mobile experience for Ask.com is decent, with a responsive design that adapts to different screen sizes. However, the app is not as widely used or as highly rated as those of larger search engines.

6. Customer Support and Resources

Customer support on Ask.com is limited. There are some FAQs and help resources, but it does not offer the same level of support as larger search engines.

7. Advertisements and Sponsored Content

Ask.com displays advertisements and sponsored content. These can sometimes be intrusive and may affect the overall user experience negatively.

8. Privacy and Data Protection

Privacy and data protection are important considerations for any search engine. Ask.com has a privacy policy in place, but it may not be as robust as those of more prominent search engines that have faced greater scrutiny.

9. Community Engagement and Social Media Presence

Ask.com's community engagement and social media presence are not as strong as other search engines. It has some presence, but it does not seem to be a focus for the platform.

10. Comparison with Other Search Engines

When compared to other search engines, Ask.com falls short in terms of search result quality, features, and user base. However, its Q&A format is a distinguishing feature that some users may find valuable.

11. Unique Selling Points

The unique selling point of Ask.com is its emphasis on answering questions directly. This can be particularly useful for users looking for quick answers to specific queries.

12. User Testimonials and Feedback

User testimonials and feedback for Ask.com are mixed. Some users appreciate the Q&A aspect, while others find the search results lacking compared to other search engines.

13. Reliability and Uptime

Ask.com generally has good reliability and uptime, with few reported outages. This makes it a dependable option for users who value consistency.

14. Business Model and Revenue Streams

The business model of Ask.com is primarily based on advertising revenue. It also generates income through partnerships and sponsored content.

15. Future Developments and Updates

Information on future developments and updates for Ask.com is not readily available. It is unclear what direction the search engine will take in the coming years.

How to file a complaint about Ask.com?

Here is a guide on how to file a complaint about Ask.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Ask.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Ask.com. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about Ask.com on ComplaintsBoard.com.

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