Ashley Stewart
reviews and complaints

I was in the Ashley Stewart store on May 6, 2017. I have been a faithful shopper there for years. When they were in Mississippi, then Fayetteville North Carolina, and now Durham, North Carolina. I have always had perfect customer service, but in Durham my last two visits have been deplorable. I always shop with my two daughters and we spend a lot of money in this store, but on this day my daughters were trying on outfits and we had to constantly look for people to assist us, although there were two women at the registers and one in the back. Finally I asked the one that may have been the manager if someone could assist my daughter by getting her another size of pants. The one that I think was the manager, had to ask the other lady well can you help her. I told the manager that I was going to file a formal complaint. The normal group of women, which is a little older than the ones that were there on that day, are very helpful, and the atmosphere is one of a pleasurable shopping experience. The lazy group that was there the last two times that I have visited, has caused me to rethink spending any more of my money with this organization. I do not know what the appropriate resolution to this problem would be, maybe better training or be more careful about hiring people that are not customer centered and really don't want to work, but want a check.
R. Strickland
[protected]

I attempted to return/exchange items in which I ordered within the 30 return policy according to my shipping manifest. It took me about 35 minutes to travel to the closet Ashley Stewart in which I expected to have a decent or quality experience. Needless to say it was all but that. The associate at no point offered an alternative to give me the slightest resolution. She simply informed me that since I didn't have the plastic packaging( which I didn't know was a requirement to return/exchange) that the bras were shipped in that it nothing at that she could do for me. This was my very first time shopping with your company after hearing such positive notes from co-workers. Quality customer service includes satisfying your customer and at this point I'd appreciate a refund of my purchase

I ordered the Plunge Butterfly bra. It fit well, but after about half an hour of wearing it, the under-wire broke. Because I was being stabbed with the wire and was not somewhere that I could take the bra off and store it, I had no choice but to throw it away. After sever attempts to contact and be refunded for a $50 bra that was worn once for less than an hour, I was told unless I could send back the bra, there was nothing they would do. End of story. The customer service was horrible. Response time was horrible, it took almost a week to be told there was nothing they would do. I will not shop with this company again.

I made an order in early January. I purchased some boots and was very excited about my purchase. But here it is February 17th, and my order is not even shipped yet. I sent them many messages and asked about the status of my order and when it is going to be delivered. Messages I received made no sense, I got only spam emails about ordering more stuff. I'm so disappointed. I never received confirmation email and tracking number. I'll never order anything again from Ashleystewart. Save your money and avoid this site.

The customer service at Ashley Stewart is horrible. I placed an order for $141 and I was sent the incorrect item. I sent an email and was advised to send an email with pictures showing what I was sent before they would do anything. For any reason you need to return your order the consumer is required for the shipping both way. I am a VIP member and deserve to be treated with more respect. The email responses are lousy as well, I sent an email it took 2-3 days before I received a response. The representative Kendra has to be illiterate she spelled my name wrong when it's on the email. She really needs to know that reading is fundamental. I responded to that email and was informed that a supervisor would get in touch with me that was Monday and tomorrow is Thursday. No one seems to do what they say they will do. The items I ordered are Christmas gift and it's the week before Christmas and I am still waiting for my issue to be resolved. I ordered well in enough time to receive my order. If this is the type of service I will receive then I will no longer do business with this company. I have placed several online orders and have never experienced any of these issues. I don't see why it's so hard to fix your mistake. This is going to ruin my Christmas! The CEO of Ashley Stewart really needs to know the type of customer service that his company "calls themselves" providing.

I'm a first time Ashley Stewart credit card user with Ashley Stewart, I accidently hit the wrong address on my on-line order. I called customer service and tried to have my order sent to the correct address and not sent to the wrong house. If I would have made this same mistake on Macy's website I'm more than sure Macy's could have fixed this small issue, the woman that took my call was very professional however she couldn't help me at all. I'm very unhappy with this order I was told to track down, what a crying shame, what a bad 1st time AS credit card experience.