Ashley HomeStore
reviews and complaints

GE money bank wasn't even handling Ashley Furniture's account, Citi was, GE has been great ever since they took over a couple months ago. They changed the date on when my bill was due and i did not pay any mind to it, after realizing the bill was late I called in a frantic, they were very understanding and removed all the late fees, I have no complaints at this time!

I just wanted to post this to say...if you feel you have truly been scammed, do not stop with calling the company that scammed you! Go to the Better Business Bureau and file a complaint against that company...it warns other potential customers which in turn hurts their business. This is how you get results! Don't stop or give up getting a resolution that you, the customer, can live with!

BEST BUY is Worst Buy
I have recent experience with Best Buy. They charged me a late fee of $ 25.00 for NSF. I found out that never tried to makewithdrawal from my account but imposed $25.00 on my account. Dont let this happen to you. Their supervisor are also involved in this scam as he told me that they deposited my check and it was NSF from the bank. A buch of white lie.
KAM
Raleigh NC

Don't ever buy from Ashley Furnature Home Store. I bought a leather sofa in July 2011 that has already been replaced once due to the leather breaking and cracking and now the second one is doing the same darn thing. Customer service manager Megan is a joke and wants to send a tech out to "fix" the problem. I'm sorry but I don't want it fixed I want my money back! Megan told me I can't have my money back because it's been more than 14 days since I purchased it. Hello it just started happening! You would think Customer Service would be a little better than that I todays economy. When you spend $3000 on furniture you would think it would last a heck of a lot longer than 2 months!

Alex seems to think that because Ashley sells cheap furniture they should also get a pass on misrepresentation and out-and-out lies.

Nobody expects their furniture to last a life-time, but it should last longer than it takes to deliver - which in my case is also over 12 weeks (13 to be exact).

The repairman was out to repair the defects, said he'd order parts and get right back to me with a status update...still waiting to talk to him as he's ALWAYS out of the office.

Alex, you don't always get what you pay for, and less expensive or not, $1200.00 is a significant sum of money for the CRAP products and non-existent service you get from Ashley.

They will NEVER get another penny from me, and if by some chance they do from you...you'll get what you deserve.

Alex doesn't want you to "get the impression that it's not worth shopping there". I don't want to leave any false impressions either.
IT'S NOT WORTH SHOPPING THERE! Unless you like being cheated and lied to.

caveat emptor.

Oh, and Alex, just a note.
You can buy furniture with twice the quality for half the price and none of the BS by shopping at Costco.

Ashley furnitures prices are considerably less than competitors, and yet you expect the same quality. They say you get what you pay for, and it applies here.

We purchased an Ashley Couch and oversized chair a year ago, and they've done their job. They're not fantastic, but they're not aweful either.

I say all of this because I don't want people to get the impression that it's not worth shopping there, just understand you're not buying something that will last you a lifetime.

I purchased furniture from the Ashley furniture company at 3297 Dredge Dr in Helena on March 22nd 2009. My sales contract states that the furniture would be delivered in 6 weeks and the salesman stated that current deliveries were taking 4-5 weeks. I am currently at 8 weeks and have now been told they "guess" another 2 weeks! I have to call the store repeatedly to ask where my furniture is (as no one has bothered to contact me) only to be told 1.) their not sure (?) 2.)that the delivery date I was given was when the furniture would go from their warehouse in Wisconsin to there shipping warehouse somewhere else in the midwest. As of today I will be looking at it POSSIBLY being in my home in 12 or more weeks. The contract covers refund policies which, at this point would due to the time it has taken them, will cost me a few hundred dollars to go somewhere else to get furniture. I have also found that the State of Arizona brought a successful action against them for fraudulent practices (decided in favor of the state) in January 2008 for the same reasons and more that I am inquiring about. I have attempted to contact the company to no avail and cannot get any information from the Helena store.

I have the same issue with my Ashley living room set I purchased only in June 2006. During the first year I had to have the repair guy out to fix a problem with a staple on the back of the sofa where I had cut my finger. Now I have the same problem with my loveseat and a staple coming out and has a sharp edge. the cushions are so flat it feels like you sit on a rail. Of course no waranty left. I will never buy Ashley again.

I purchased two recliner chairs from an Ashley furniture store in Ft. Worth, Texas. They gave my wife a "deal" over the telephone but it turned out to be a gimmick. As far as I am concerned, they cannot be trusted. Now I regret ever buying anything from them. Their sales people are rude and do not do what they say. For those who buy from them, do so carefully. I will take my business elsewhere.

We too were duped by Ashley Furniture! We purchased 2-1/2 rooms worth of furniture and were not eligible for the current promotion of a $200 gas card because we financed it. Our delivery was to arrive in 3 weeks, but due to high gas prices they were only sending out full trucks from their warehouse. It took two months to get all of our purchase delivered, which came in three separate deliveries. The last two deliveries were both late and outside of the delivery window offered, so we missed paid work time for nothing! Before we received the last delivery, they had an ad where you could get a $200 dollar gas card, a rebate, and finace the purchase. We were livid! We spent $2000 more than what the ad required and were not eligible for anything.

After repeated calls to Ashley's, many un-returned calls, a face to face argument with the "I could care less attitude" store manager, we finally found someone who was helpful. They gave us several things to try and compensate for all of the drama, but honestly, it still was not enough to make up for all of the hassles and the rude treatment we received after such a large purchase. I love their furniture styles and variety, but will never shop there again because of how they treat their customers. Every time I drive by one of their stores or see their commercials on TV, the whole experience comes rushing back into my head and I get angry all over again.

It is too bad that this site does not reflect more of the complaints that I have heard in our area about Ashley's. If you check out the Better Business Burea's website, you will see we are not alone in our feelings about Ashley Funiture Home Store.

i strongley agree with you all i spent 2400 dollars at ashleyrt 40 and the quality is no where near what it should be but thats besides the point couch and love seat was damaged and i let them know the same day they said send us pictures and i did so they say we couldnt see them i said well ok now what they sent a tech out 5 months later and he fix the couch but leave back of the couch kinda open and wrinkled i told him he wasnt fixing the love seat because the frame was broke he said ok so i get a call 3 weeks later and they say we will be sending a brand new love seat i said thank you so much well guess what its damaged to so i guess i have to wait 5 to 6 more months for them to decide what they want to do im so done with ashley furniture and to think i have been doing buisiness with them for over 11 years never again i just want my money back so pissed

I ordered $2K worth of furniture from Ashley Furniture in Catonsville...I was promised a quick delivery also. The invoice that I received after placing the order stated that special orders could take up to six weeks...which my order wasn't "special" when I paid for it. I have been calling weekly for the past few weeks and each time I call, they push the delivery date out even further. The estimated delivery date is now 9 weeks; which is more than the 6 week worst case scenario stated on the invoice. I inquired about cancelling my order and the customer representative, Treesa said she'd be glad to cancel my order for a 30% cancellation fee...on a $2K order, that's $600! She insisted that this information was listed on my contract--which I told her that I never saw a contract because I ordered it on the phone...she said they mailed it to me-which I have yet to recieve a copy. This business ought to be ashamed of theirselves.

Ashley Furniture has HORRIBLE service. After we spent $1000 on dining room table they sent us the wrong pieces. Then when we called to inform them of this they made us bring in the wrong furniture. Mind you we live an hour away. Then when we got the new piece it had scratches all in it. We finally just took the floor model. THE USED FLOOR MODEL. When we went to put the benches together they never sent the correct screws. Then they refused to call me back after I called to ask them to send me the right screws. PLEASE FOR YOUR SAKE NEVER EVER GO TO ASHLEY FURNITURE. THEY DO NOT CARE ABOUT THE CUSTOMER!

I strongly agree with both of you...I will not step foot into Ashley Furniture again. Poor customer service and bad return policy. You get what you pay for! General Manager did not have the courage to call or email my numerous requests to speak with him. Skip Ashley Furniture if you're on Rt. 40 in Catonsville, Md.

First I went to Ashley for my furnitures need dues to the BBB symbol they poste on their website. I have also write a serious complaint to MD BBB about misleading and dishonest business practise using their symbol.

My wife and I visited Ashley Furnitures 2 weeks ago to buy some furnitures. The salesman, DJ, looked at me hesitating on buying their furnitures started to convinced us about their 90 days policy. He explained, that within 90 days if we can change our mind if we put 10% down.
After spending about 1 hr in this store and talking to DJ repeatedly about cancellation policy, DJ did not mentioned anything else but 2 things:
1. the 90 days policy:
10% down to hold the sale price for 90 days
The store is not ordering until we put down
50% or more

2. extended warranty:
DJ and the cashier keep selling us their
extended warranty eventhough we made it clear
repeatedly that we don't need it.

2 weeks later, I changed my mind, partly due to their products, price and numerous complaints about their services.
We proved to ourselve that those complaints we read over the internet were 100% right.
We were told that :

A. we have passed the 48 hrs refundable policy,
which was never mentioned during saling
process.
B. 48 hrs non cancellation policy is NOT
explained during saling process AND is NOT
written ion our contract!
C. DJ also failed to disclosed about non-refund
able policy because he was busy selling the
extended warranty.
D. On the phone he denied everything and threw
my called to a different person whom also '
intidated me with 30% restocking fee if I
cancel the order

The order is clearly has not been made as I
was told in the beginning that the order is
made ONLY when I put 50% or more down.

Noone in that store is willing to help or resolve
this issue honestly and professionally.
I know that we are in a bad economic state but should a company make profit by cheating, deceiving, lying, ripped off your right as customer? How can BBB allowed such company to display the symbol?

I'm NOT willing to spend my money to a company that have taken out the joy of my shopping away
even if I have to ruin my credit history!

I've an excellent credit history for 21 yrs and if because of this incidence my credit history is ruined, SO BE IT!

I strongly suggest everyone NOT to have anything to do with Ashley Furniture! You'd be better of sleeping in your floor!

Alec

Votes
I recently purchased a bed from the North Brunswick store. When I went to the store I told the sales person i have 2 requirements: i need a low profile bed as it will be used for an elderly person and I need it delivered within a week. The sales person confirmed both requirements and placed my order. I paid for the bed in full. The day of the delivery, the wrong item was sent so i went back into the store, spoke withe Ed the sales manager and Paul the district manager...both had attitudes and could care less. After spending 2 hrs at the store, being ignored for 1/2 the time, I was promised the bed I ordered will be delivered the next day. Instead they bring in am extra high profile bed. I immediately contacted the store, the customer service rep "bibi" apologized and said the issue will be resolved asap. Until then my eldery grandma used the high profile bed for a few days, almost fell off the bed while getting on and off. We immediately moved her to just a mattress, the poor lady is struggling as she has to bend so low and try to get up.
A week later they send yet a wrong part. It's been 2 weeks and i still don't have the bed I ordered. The store refuses to credit my account and pick up the bed. I have tried to contact the sales rep, customer service rep and get no response. They are ignoring my calls, msgs. I have finally contacted my lawyer. I would never recommend this store to anyone. All they do is harass their customers and steal their money. It's a scam...the managers, sales rep and customer service ppl are very unprofessional and rude.

I purchased a new sofa and love seat on January 1 2015.
It is beautiful and we love it but didn't notice a pull in the back
of the couch until last week. We would like for it to be fixed.
Attached are pictures of the back of the couch where it seems to have been pulled.

I purshase my sectional sofas a month ago from Linden store, where the sales representatives had an argument in front of me and my husband about who was going to take the sell.
About 3 weeks ago we went to pick up the sofas, as soon as we got home we noticed the sofa had a left side arm instead of left. We called the office right away and 3 weeks had passed by and this useless sofa still inside of my beautiful living room, while we had a housewarming party and now Christmas season with people coming over.
Ashley representatives from N.Brunswick keep on sheduling the deliver week by week, and I keep on taking days off to be at home so they sofas gets deliver, but unfortunally after 3 weeks I still dont have the item that I paid for :(
I was working with Bob's Furniture and Contemporary Furniture at the same time I was working with Ashley. And I did get a wrong item delivered from Bob's but was resolved within 2 days. This is my first and last time purchasing furniture from this company.

What a lame response from Ashleys. If you want to fix the problem, then contact the store named in the complaint and have them look up the order on the dates mentioned and the problem. There should be record of it. Just blabbing here on the site doesn't help anyone. and for those of you who had a great experience, good for you. If you really cared about anyone than yourself, you would've offered to help the person resolve her issue or show some support. Otherwise, you're just dismissing their problem and making them feel worse.

There are hundreds of complaints about Ashley Furniture on the web. If there's hundreds to be found, then that means there are thousands who didn't take the time to complain. There's obviously something rotten about this company's customer service when their delivery goes wrong; it seems they don't want to fix the problems because that costs them money. If your items were delivered by a good delivery person, then you haven't had to contend with these kinds of issues, so there's nothing to compare between the service you received and the lack of customer service someone with damaged goods receive. It seems to me that those who like to condescend with their "wonderful" experiences are owners and managers or friends of the salespeople, just trying to cover their butt, or lack any sense of compassion and just like to dismiss someone else when they've been ripped off. I myself am the friend of an Ashley's salesperson and have heard enough of their disresputable service from the "inside".

If Ashley's actually had good customer service, people wouldn't be so upset from bad service, that they'd feel they'd need to warn others, period.

P.S. A reputable company would take their own boxes away. Best Buy does when they deliver appliances.

ASHLEY FURNITURE:

Had furniture delivered 08-21-2009, furniture fine, polite fellows who delivered furniture, only thing upsetting me they don't take the hugh box's away . The 2 guys said this company don't take their box's away .What is wrong with a company to leave these hugh boxs that are so heavy how am I suppose to bring to the curb . I am not a young person. I Ihope garbage men or women take these.. I am so dissappointed now I no I have to ask this ? when I buy my next to sets of twin size bedroomsets ur done I WILL NEVER buy again don't care how inexpensive u are. If I had asked this ? in ur store and they said don't take box's I would not buy ... Never to old to learn... Eileen Laffan Fords N.J.

I HAVE BOUGHT FROM ASHLEY FURNITURE HOMESTORES MANY TIMES AS WELL AS EVERYONE I KNOW. I WOULDNT BUY ANYWHERE ELSE. YOU DID HAVE A BAD EXP. BUT THAT CAN HAPPEN WHEN A STORE SELLS MILLIONS OF DOLLARS WORTH OF FURNITURE A YEAR. I LOVE ASHLEY FURNITURE AND I HOPE YOU GIVE IT ANOTHER TRY IN THE FUTURE.

That is one problem with one store. I have bought from Ashley Homestore many times as well as everyone I know and we dont shop anywhere else!

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition.  Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or [protected] and our customer service representatives will make every attempt to address your concerns. Thank you.

We ordered furniture from Ashley Fremont on 2/1/2009 and still waiting. I hope people see this review and never buy stuff from Ashley furniture again. Customer service is a joke,

Hi there,
don't waste your time. I've been for tow months in an empty house because this people. Exactly same situation. No money back, no furniture, and the worst still waiting using boxes as chairs, and blankets as sofa. We talked to BBB, well I submit a complaint, and less than a week they agree to give me the money back without any charges (still waiting), but at least BBB did something. I believe in them so hopefully this business (to call it in a way) will give me the money back. If not I'll be looking for every single person with the same problem, and even when I get back my money, I'll be sitting on the door with a board with this history so none else will buy there anymore
good luck

We too ordered living room furniture from Ashley furniture at Fremont in mid December 2008. They told us that it would be delivered by 5th January. It is 13th February now and we still don't have our sofa. The customer representative calls us every week to tell us that our delivery has been post phoned.

The store representatives tell us that they only deal with the monetary part of the deal and the date on the invoice is a "tentative date" and the actual furniture delivery date depends on the manufacturer . Where are they manufacturing the furniture? On Mars? The customer service just tells us that the delivery has been post phoned and they dont know why the manufacturers are delaying it. This company is filled with jokers for whom both the customer and his money are a joke...Never buy furniture from Ashley's !

I'm sorry to say almost the same deal is happening to me. I ordered over $4K worth also, 6 weeks ago, the store in Charleston SC, told me I would have my furniture no later than Nov 5th, 08. Needless to say it has not come as of today the 20th of Nov. None of my calls were being returned until I called the Head Franchise in Wisconsin then a man from the Charleston warehouse called me, he just started yesterday and tried to be helpful but he said that my furniture was not on any schedule top be delivered in the near future in fact it's not scheduled to even be shipped from a warehouse in Mississippi until Dec 26th. And that is not guarenteed. Then the kicker is I received a free promo cruise that I sent the paperwork in 2 weeks ago and they had 72 hours to contact me for scheduling and have I heard from them? Of course I have not! I will never, NEVER deal with Ashley again, my friend went to Rooms to Go and ordered her furniture last monday and received it last Wednesday at her home-That burns!

That stinks...

Read my complaint.

I got a sofa and love seat from Knoxville Wholesale Furniture they carried it in and left I found that it was damaged. I called the co. about this and they refused to stand behind the warranty at all. I tried to get it replaced all they would say was sue us we are not going to do anything. So I call Ashley Furniture about this matter and found out that Knoxville Wholesale Furniture is the store with the warranty and they would have to stand behind it. But Knoxville Wholesale Furniture will not talk to me about this matter at all. The sofa can not be seat on the left side there is no support on that side and there a big gap between the seats that you can see the floor along with exposed wood also. So I am writing this to let others know about the store to save someone from getting in in this matter.

11/30/07--5 piece bedroom set and 2 lamps purchased from Ashley Furniture. Total cost with taxes and delivery was $1760.05. 2 lamps taken home by me.

MID 12/07—furniture was delivered. 3 pieces of furniture had chips in the marble, splitting in bottom layer on both nightstands, headboard piece was very crooked and off center. I denied furniture. It was all taken back. Because I had signed the store policy that there was no money back, only a store credit, I had to use the credit at their store. At first when I spoke with Mr. Murray, he wanted to charge me a restocking fee, not full store credit. He did not want to accept the lamps back that I had bought for the furniture. Then, I talked with Mr. Blake, who agreed to full store credit and to my returning the lamps.

Throughout December 07 and into January 08, I was at the store between 3 and 4 times per week. I’m sure this can be verified by their salespeople.

01/21/08--I used the store credit for 4 pieces of furniture. One I had to pick up at the store because it was discontinued. It was scratched and one of the handles came off, so I was given a slight discount. I picked this piece up at the store on 01/24/08.

02/03/08—I went to the warehouse to pick up the remaining 3 items so I wouldn’t have to take another day off from work and also pay for delivery again. I picked up a console which was fine. I had a friend with me to put the 2 nightstands together. Each nightstand had 4 legs over 2 feet long each. 3 of the legs on one nightstand were the same length. One was not. So it wobbled. I denied this piece. When I checked the drawers on the second nightstand, the top drawer would not close all the way. When I checked the wooden piece that the drawer rides/slides on, I saw that it was on very crookedly. Therefore, the drawer would not close properly. I denied this piece.

02/28/08—Still no replacement. I stopped in the store to talk with Rhonda Hallesy, the salesperson I had bought the furniture from. She had no knowledge of the next delivery. She told me to contact the store.

03/03-04/08—I called the store and spoke with Rachel. She told me that she would get back with me the next day. She never returned my call.

03/10/08—I went to the store because no one had been in touch with me. Mr. Blake, who I was dealing with from the beginning of the purchase, would not be in until 03/13/08. I spoke to Rhonda Hallesy. She still had no knowledge of the situation. Mr. Murray was asked who Mr. Blake reported to so I could contact that person. I was told it was only Mr. Blake. There was no one else to contact. He wouldn’t give me the name of anyone higher I could speak with.

03/11/08—I called the store to find out who Mr. Blake reported to. Mr. Murray again would not give a name, saying Mr. Blake was the one I needed to talk with. I told Mr. Murray that I was filing a complaint with Consumer Affairs. Once again I was told to wait until Mr. Blake came in. Mr. Murray mentioned that an email had been received regarding the prior pick up of 02/03/08. I did not want to discuss it further. To this day, I have not heard anything more on an email regarding any of this furniture.

03/11/08--I submitted a complaint to the VA Dept of Agriculture and Consumer Services--Office of Consumer Affairs.

03/15ish/08--Mr. Blake of Ashley Furniture called me requesting my cell number (instead of my home number) so the president could speak with me. I don't know why he couldn't talk on my home number? Mr. Blake offered to return the remainder of the money I haven't yet spent, but I had to keep what I had. I told Mr. Blake that I only have 2 pieces of furniture right now. One of which is a piece that isn't in the group setting. It was pulled up on the original bill of sale on the computer by the salesperson because it was the same manufacturer. It was ordered along with the bedroom furniture unbeknownst to me that it didn't belong. I still, also, don't have the 2 night stands that I rejected on 02/03/08.

Today is 04/30/08. 5 months to the day of ordering the original bedroom set. Per the Office of Consumer Affairs, Ashley Furniture is being uncooperative. I have not been notified either by Ashley Furniture. I only had 6 months to use my store credit. It is up in either June or July.

NOTE: DECEMBER 07 I had gotten rid of my original bedroom suit for the new delivery. I have clothing and other items laying around my bedroom either waiting to go into the “new” furniture or on the “new” furniture. The other items remaining in my bedroom are in disarray because I can’t set it up without the other pieces. My bed is on the floor because I had gotten rid of the frame for the new bed.

I believe I have been beyond patient and understanding in trying to amend for the original bedroom suit. At this point, I don’t want any of the furniture. This furniture ordeal has been a huge annoyance and nuisance, caused disruption and disorder in my home, time and energy trying to replace it, pick it up or just FIND the furniture pieces. When I look at this furniture now, I don’t have the happy, excited feeling one should have when “getting new furniture”. I would like to be fully reimbursed, and this frustration be brought to an end. I’m sure the people at Ashley Furniture are tired of this ordeal, also. Really, I need to get bedroom furniture. I can’t find anything in my bedroom, and I’m tired of sleeping on the floor.

I agree Ashley is the worst . Everyone makes mistakes, but it is up to the company to make good on the mistakes made, and that is where Ashley FAILS.