A+Shacklette's Computer Repair review: Computer Repair

I was in need for a computer repair shop and searched online for one close to me. I found A+Shacklette’s Computer Repair in Louisville, KY and went to his website. I noticed that he had several commendations from HomeAdvisor as well as an A+ BBB rating which strongly influenced my decision to use him. I’m sorry to say that I was terribly disappointed with his service. He quoted me a price of $195 to replace the failed hard drive. I assumed that his replacement would be the same capacity and quality of the original. Capacity size is the most important characteristic of a hard drive. What he didn’t bother to tell me was he planned on replacing my 2TB hard drive with a 240GB drive which was only 10% of the capacity I had. This small drive would never meet my requirements for all of my backed-up data and programs. He also loaded on without my permission 2 remote access programs which enables him to access my computer at any time and without my knowledge. All indications are, and based upon what was on the drive, leads me to believe that he sold me a used drive instead of a new one. He intentionally tried to deceive me thinking I knew very little about computers. But he did not know that I have been using computers for almost 40 years and knew a little more about them than the typical 75 year old.

He offered to issue a refund but only if I returned his replacement drive to him. I did not want him anywhere near my computer as I could no longer trust him. I suggested he deduct the cost of the part ($16.99 at Amazon) and credit the balance. He has refused to do so.

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