The complaint has been investigated and
resolved to the customer's satisfactionResolved Artoc Auto (Skoda Dealer) — Using fake parts
resolved to the customer's satisfaction
In 2005 I bought from ARTOC Auto in Egypt a SKODA Octavia A4 car. I was under the impression that if I serviced and repaired my car with the dealer’s service center I will always get professional workmanship and genuine Skoda parts and that is why since I bought this car I did all service and repair work needed at the dealer’s service center and I have complete records of all my visits. In 29/6/2008 the dealer’s service center replaced my front break pads with beak pads of unknown brand (not manufactured by Skoda or VW), which consequently did severe damage to the front rotors. I serviced my car twice after that with the dealer and they never informed me that there is anything wrong with the front break pads or the rotors. On 25/4/2009 I went back to the dealer’s service center because the car vibrates when I press the break and produces a strange noise. The engineer who inspected the car told me that my front rotors have been damaged and need to be replaced because the front break pads currently in place are defective and not genuinely manufactured by SKODA and this means that the break pads also have to be replaced. I showed them the break pad receipt and demanded that both the break pads and the rotors should be replaced at the dealer’s expense since it is their problem in the first place but they refused to comply. I took this matter to the top management in company who in spite of admitting that the break pad installed in the car is defective are still refusing to resolve the matter at the excuse that I discovered that the break pads are defective ten month after it was installed and not before. I think that ARTOC Auto by these actions is damaging the image of a reputable company like SKODA in Egypt. Please advise me what to do.