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Bad service and treatment of personal belongings
I recently moved to spain and used a well known british removal company. This company sold me the option of export wrapp my things and they would take particular care of our belongings, especially furniture. Looking after the customer was their strength
In reality what happened was that they damaged furniture and they way we were treated by them was awfull. In one converstaion when i took them to task at their warehouse in spain, they stated they had staked my belongings incorrectly and would repack them (A little late i thought after 4 weeks in storage and a valuable chest was stood on its side). Packing materials were inadequate or damaged from staff clearly stacking to heavy items on delicate wrapping(Also not to spec in the order). One member of staff had stated that they packed my belongings in this way as they had to make a profit.
I took this up with a director of the company who just stated, claim on your insurance we have done what we promissed. What he failed to see was how you feel when someone treats your property wrongly especially when you pay almost £3000 for them to do it and they justify it by telling you they need to make a profit. After reading his email it was obvious why their company operate in this fashion. The directors mantra is make money and don't care for the customers.
Issues we had were.
Inadequate wrapping (called export wrap)
Damaged furniture from staff stacking boxs incorrectly, not transit.
On the day of removal, ordered crates not available and nobody knew where they were.
In adequate number of staff sent to load and pack
Ran out of packing materials and had to transport items to a warehouse to pack and then they used a paper bag.
Instructions for items stacking ignored lost and not communicated to depot in spain.
Depot in spain (English staff) not willing to retrieve items from crates even though this was promissed in sale.
I will post the email from the director in good time. But for now so you all don't get caught. The companies involved were Bishopsmove(International) and Arrowpak
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Arrowpak complaint handling
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Arrowpak phone numbers+1 (718) 849-1600+1 (718) 849-1600Click up if you have successfully reached Arrowpak by calling +1 (718) 849-1600 phone number 0 0 users reported that they have successfully reached Arrowpak by calling +1 (718) 849-1600 phone number Click up if you have UNsuccessfully reached Arrowpak by calling +1 (718) 849-1600 phone number 0 0 users reported that they have UNsuccessfully reached Arrowpak by calling +1 (718) 849-1600 phone number+1 (718) 849-1343+1 (718) 849-1343Click up if you have successfully reached Arrowpak by calling +1 (718) 849-1343 phone number 0 0 users reported that they have successfully reached Arrowpak by calling +1 (718) 849-1343 phone number Click up if you have UNsuccessfully reached Arrowpak by calling +1 (718) 849-1343 phone number 0 0 users reported that they have UNsuccessfully reached Arrowpak by calling +1 (718) 849-1343 phone number
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Arrowpak address120-19 89th Ave, RichmondHill, New York, 11418, United States
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My china was smashed to bits as it was inadequately packed and not labelled as fragile despite asking them to take extra care or thus box. They also broke down my furniture into Nuts (it was solid furniture never intended to be dismantled and rebuilt) and what I received was random boxes of bits and screws and brackets. They messed us around loads with planning and took 4 months to send out stuff. What’s worse though is the awful customer service and the rudeness of staff. An awful company and I agree with this poor reviewer. Avoid. They also have a Trust Pilot logo on their site with 5 stars but they’re not even on there and certainly not trusted and well rated.
Arrowpak and Bishops move are two separate companies and painting them with the same brush, Arrowpak moved me from Cambridge to Javea without a problem, they gave me 5 weeks free storage and helped me lourt with the kanuguage, they also had a outside lift which the supplied at no charge and which meant that my oak furnioture diddnt get damaged as it went up the stairs, I dont knoe how other removal comanies work but i was happy with Arrowpak and would recommend them espoecially as they were helpful and more importantly always available
I have used Arrowpak on 3 occasions, both in the UK and Spain and have been very happy with them, they offered me 1 months free storage in Spain and also helped me out with a few other things as they speak Spanish and i sadly do not
Their warehouse was clean and organised and when they did deliver they put up all the beds and helped make up some flat pack fyrniture even though this was not included in the price
I would recommend them but cannot comment on Boshops as i have never used them